Mobikwik — Account closing, Money refund & Wrong email assigned to my number

Address: Gurgaon, Haryana

Website: www.mobikwik.com

My current phone number is associated with someone else's email address which I dont know how it occured.

Their customer care phone numbers are either switched off or are busy. Have been calling them for 6 days and over 7 hours of total attempts to reach them at various times. But no use.

Sent them a detailed message online through their websupport and they said " you cant change email but you can create new account" I told them back again that I cant create a new account because my current number is associated with an email that isnt mine and cant create an account unless you remove this email. They replied back saying the same " please create a new account with this phone number but dont duplicate it"

Such a pathetic company - disgusting service. They dont understand that previous guy with this number may have created it and is no longer using that number. number got transferred to me and i am now stucked. isnt this common with phone companies ? are they really going to give people a hard time for no mistake of theirs ?

Tried closing my wifes account and has huge money in it and now for the last 2 months they arent closing her account or refunding it back. Keep giving excuses and dont reply to messages.

Horrible company, cheap business practices- no one should join them and thats the only way to teach them a lesson.

Please be careful in working with this pathetic company. Their customer care number doesnt work at all.