Mobikwik — account disabled by mobikwik

Mobikwik has disabled my account without reason. Being out of town i had to pay the school fee of my kids online through fee on time app. When i tried to pay the fee through the application, i found it linked to mobikwik. I was already having an account with mobikwik. But mobikwik displayed user disabled message and i had a tough time to ensure the school fee is paid at the school counters in time.

Kindly let me know why my account with mobikwik has been disabled. And how to re-activate it.