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Mobikwik — adding money to wallet is not added to the amount debit from card

On 23 january 2018 i added a money (Rs 400/=) to mobikwik wallet ([protected]) by credit card. But transaction is failed and payment is debited from my credit card
After few days on 12 feb 2018 i recognized that the money not added to my wallet & i registered a complaint (Ticket#7847687) on mobikwik help.
They replied that "unsuccessful, the transaction is failed if any amount debited from your wallet will be refunded in 2 days"
After 3 days they replied to submit bank pdf statement to verify the debit amount with credit cards first 6 digit number & last 4 digit number, it also mailed by me on 24 feb 2018, they only replied as the payment was successful
On 23/1/2018 18.03:55 inr 400 reference 56370ba5ff81a
Kindly login to your wallet to check the updated wallet balance.

I am also added money and make transaction in wallet but this issue is not cleared still 50 days

I attched
The screen shot
Of the transaction history on tha, previous &next days

Card statement of january which amount is debited

January month mobikwik statement

Their replies on my complaint
adding money to wallet is not added to the amount debit from card
adding money to wallet is not added to the amount debit from card
adding money to wallet is not added to the amount debit from card

Complaint Status


[Mar 05, 2018] Mobikwik customer support has been notified about the posted complaint.
Kakani Dinesh's response Feb 28, 2018 not able to access because it showing user is disable
Kakani Dinesh's response Feb 28, 2018 not able to access because it showing user is disable
Complaint comments  2 CommentsShareTweet

Comments

My name is dinesh kakani.My mobile no. is [protected] and email id is [protected]@gmail.com.something happen after my account show user is disabled.can you please help me to resolve the issue.
As I have booked a ticket from irctc app, payment throught mobikiwik sight but ticket not booked and an amount of 1585 /- has been deducted from my sbi a/c through mobikiwik payment system, which has not been refund yet 24 hours has past but no refund yet.

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