Mobikwik Complaints & Reviews

Dear team,

Recently i have added money to my wallet.
I am not able to transfer this money, even not able to refund due to kyc verification.

I have submitted my adhar details, but still no verification is done yet.

Could you please refund this money back to my account?

Please treat this as an urgent and kindly do the needful at your earliest.

Thanks,
Sayan

I had recharge of mahavitaran electric bill! Firstly it shows your recharge get successful but later it showed your recharge get unsuccessful and refund is done! But whem i check my bank balance it is showing that their is no refund done! Please done this as soon as possible! Its huge money 2040 rs. I did recharge with credit card of bank of maharashtra

I tried to do a mobile recharge(Airtel no [protected], plan 448) using mobikwik application onl 1.3.18 and recharge got failed but money deducted from my account. Then I filled a complaint in mobikwik customer service but they demanded my bank statement but after that I am unable to reply them as I am not getting any reply option in my mobikwik application. I updated my app but problem remains same, I am not getting any options to reply or attachments. I don't know what should I do. Customer helpline numbers are also not working, they are not helping via Facebook page too. I want my money back but I have no idea how can I do that.
So please help me to get my money back.
Mobikwik id
[protected]@nocash.mobikwik.com
Ticket #7940841

Today i have sent for services of two mobiquick users nos. [protected] and [protected] and they are found fake and they are scamers. As soon as i pay the money to their accounts they have blocked my cel no. Without service and response and i have lost below amounts:
Rs. 100 sent yesterday night to [protected] ;
Rs. 550 sent today to [protected] ;
Rs. 650 sent today to [protected] ;
Rs. 350 sent today to [protected] ;
Total rs. 1650
Pl. Block those accounts and see that such scammers do not cheat any more customers.

Hi. I got message to update kyc and get supercash of rs 250 using promocode. When i updated my kyc there was no promocode option was coming and as a result i didnt recd supercash of 250. Now company is not crediting it as it is fault of there system. Kindly take strict action against such website who is fooling customer by providing attaractive offer and not crediting in real.

I have added inr 3200 in my mobikwik wallet yesterday but it doesn't reflect in my wallet however deducted from my bank account. I have complaint mobikwik about this through their help section but they didn't reply even after 24 hours of filing a query. Neither they provide any confirmation that they are working on this issue. I didn't find any contact number for their customer service, the one which i found isn't working.

On 23 january 2018 i added a money (Rs 400/=) to mobikwik wallet ([protected]) by credit card. But transaction is failed and payment is debited from my credit card
After few days on 12 feb 2018 i recognized that the money not added to my wallet & i registered a complaint (Ticket#7847687) on mobikwik help.
They replied that "unsuccessful, the transaction is failed if any amount debited from your wallet will be refunded in 2 days"br...

I recharged my wallet with rs. 2000 and shopped at myntra.com. However while paying, my transaction failed and the status of the webpage shows invalid but money was still deducted from my wallet.
My email address is [protected]@gmail.com and my registered mobile number is [protected].
Please look into the matter and refund my money.
The amount deducted was rs. 1764.

I used mobikwik offers in january 2018 to buy oneplus 5t from shopclues and mi max2 from mi india website... Thereby i earned rs 4000 and rs 3900 as supercash respectively. However now that i wanted to use this supercash, mobikwik fraudulently changed usage policy and said this supercash i earned wud expire by may 2018 (So i get less than 4 months to use it) and they also kept a new condition that i can use only 1000 supercash a month. Now how will i use this 7900 supercash in 4 months with 1000 max limit per month???
This is clear cheating they did afteri earned supercash... So tehy changed rules after giving me supercash so i cant benefit while they benefitted! Screenshot attached
Clear cheating!

They should be dragged to court

My number is [protected]

Kindly check the 'supercash' promo offers run by mobikwik. They are simply fooling customers with their deceiving offers.
Just keep on adding supercashes into customers ac by duping them with diff misleading promo campaigns. But they do not allow to use these accumulated cash in any of the transactions later.
If the earned cash is never used, then why are they giving it to the users!!
This is clear cheating in actual terms.
They never bother to respond also to the queries on this issue.
Kindly look into this & customers be aware of such online fraudstars.
Thanks

Mere mobikwik account ka security pin block huye 20 days ho gaye he mene 2 time complaint karane ke bad bhi mera account chalu nahi hua or nahi mujhe new password diya gaya me kisi bhi prakar ka transaction nahi kar pa raha hu plese solution my unblock security pin please solve this issue my number [protected] my name kelash jat my id proof my aadhar card...

After complaining to you earlier mobikwik has allowed only rs.100 use of supercash against recharges and bill payments whereas earlier it allowed indiscriminately - customers were happy till then but now everywhere customers are unhappy since cashbacks are going waste-the company is allowing usage of supercash maximum against food and that too only in a very few outlets which are also reluctant in allowing its use.
Kindly prohibit mobikwik from using such unfair trade practices-cashback earned is the customers money and no company can put restrictions on it - it should be as good as ready cash.
I am sure mobikwik must have lost many of its customers or they must have restricted their transactions through mobikwik.
Hope the action is taken instantly from your end in public interest.
Many a times mobikwik doesn't reply to tickets raised by us - this is not a fair policy again-they say that the tickets have expired whereas they never replied to our earlier tickets at all.

Hi team,
Firstly please provide on call service, so that we receive the inputs there and then itself. Tried calling the toll free number but its not ivr type as its just tells your services provided and does not take input to register any concern against mobikwik. I had done a transaction on 6th feb 11:30pm via mobikwik and the amount was deducted from my bank account for this but still the recipient has not received the amount. The transaction id is[protected]. Please look into it asap and revert on my mail id manjiri. B. [protected]@gmail.com for the further details.

My mobikwik wallet is locked date - 23th fab 2018. I have generate the ticket to solve problem they just closed... I am not open account is locked. Plese help... Really suffering. After this i will never invest money in mobikwik... Very poor service, only 1 customer support no. Customer agents talks everytime promise with new query that they unlock it but still not unlock my account.. Please help. E - mail - krishna. [protected]@gmail.com

I was booking the ticket from irctc from ahmadabad to wardha, and also get the massage from state bank of india account but after money deducted from account there is error in booking ticket and ticket failed to get booked so i want my money back. Please refund it. It's done on 23rd feb evening near about 5.30 pm. I got the massage from bank that
Thank you for using state bank internet banking. Your transaction ref no igaczbqcn7 for rs.460.9 on 23-feb-18 17:21. So want the money refund from this transaction as ticket not get booked.

Due three or more wrong entry of my pin/password my mobikwik wallet account is blocked. I am not able to unblock and transact. I am attempting to upload my documents but the wallet prompts service is not available now. Please help me and guide me how to again active my wallet. Bibhuti bhusan pradhan, laxminarayanpur sahi keonjhar garh, district - kendujhar, odisha....

I went on booking a train ticket for journey from nizamuddin to ernakulam jn on 22 feb.. I received a reference no which is as under. Amount of rs. 905 was deductefrom my account [protected] name lal singh rawat but ticket not booked.
[protected] igacytzfy3 for rupee..905
Booked on
22-feb[protected]feb-2018)

Message in debit account:

To transfer
Inb one mobikwik systems priv

Kindly refund the amount

Immediately

Hi team,
I have been following for since last two weeks but they are not response anything.

I have placed order from my mobikwik wallet to street style store. The amount has been deducted from that but there is no record for that order in my account in order history

(You have paid rs. 724 via mobikwik to mobikwik for transaction id 6009337. Amount paid from wallet is 724) i got this message from mobikwik

Hello sir,
I used mobikwik wallet for paying my bill in bisbasket and in that transaction money got deducted from my account but not paid to merchant.
I raised ticked no.7879001and 7876614 to customer supprot but their is no response from them.
My email id is. amit.ca.[protected]@gmail.com
I request you to please refund my money back.
Regards

Respected,
As a new user i was unaware of mobikwik's wallet working of their supercash format. But when i tried to redeem my cashback, i couldn't gain it. And still i cannot get it app's working stops as i try to redeem my supercash points during 7pm as shown by the app. Pls see to my complaint and take strict action against company.
Thank you.