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Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 196

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S
Sayansm
from Kolkata, West Bengal
Mar 7, 2018
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Address: Kolkata, West Bengal, 721626

Dear team,

Recently i have added money to my wallet.
I am not able to transfer this money, even not able to refund due to kyc verification.

I have submitted my adhar details, but still no verification is done yet.

Could you please refund this money back to my account?

Please treat this as an urgent and kindly do the needful at your earliest.

Thanks,
Sayan
Mobikwik customer support has been notified about the posted complaint.
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    V
    Vishalkarad
    from Vasai-Virar, Maharashtra
    Mar 7, 2018
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    Address: Nashik, Maharashtra

    I had recharge of mahavitaran electric bill! Firstly it shows your recharge get successful but later it showed your recharge get unsuccessful and refund is done! But whem i check my bank balance it is showing that their is no refund done! Please done this as soon as possible! Its huge money 2040 rs. I did recharge with credit card of bank of maharashtra
    Mobikwik customer support has been notified about the posted complaint.
    I made a recharge for RS .399 ...and this amount has been deducted from my account but..the transaction failed ..how long will this take to refund and will it be refunded .??.pls kindly make the refund as soon as possible...and I request ur kind attention towards this complaint and expecting the best ..thank you
    I have made four transaction today, but neither I got supercash, nor I am able to use existing super cash, even they change super cash condition on daily basis, I really dont know what they think about customers, do they feel customers are fool,
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      M
      Mehul Garg
      from Jaipur, Rajasthan
      Mar 6, 2018
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      Website: www.mobikwik.com

      I tried to do a mobile recharge(Airtel no [protected], plan 448) using mobikwik application onl 1.3.18 and recharge got failed but money deducted from my account. Then I filled a complaint in mobikwik customer service but they demanded my bank statement but after that I am unable to reply them as I am not getting any reply option in my mobikwik application. I updated my app but problem remains same, I am not getting any options to reply or attachments. I don't know what should I do. Customer helpline numbers are also not working, they are not helping via Facebook page too. I want my money back but I have no idea how can I do that.
      So please help me to get my money back.
      Mobikwik id
      [protected]@nocash.mobikwik.com
      Ticket #7940841
      Mobikwik customer support has been notified about the posted complaint.
      Mar 03, 2018
      Iphone 6's response
      Don’t Wallet mobiwik money transfer to bank aacount
      I am using this app since 1 year ago for recharge.Good and nice app.I want to transfer money to bank for first time.I added money to mobiwik wallet Successfully.but i cant transfer money to bank aacount from mobiwik wallet.Money transfer failed on screen.why? Please help me urgent
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        Shimoga Dayananda
        from Bangalore, Karnataka
        Mar 6, 2018
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        Address: Bangalore, Karnataka

        Today i have sent for services of two mobiquick users nos. [protected] and [protected] and they are found fake and they are scamers. As soon as i pay the money to their accounts they have blocked my cel no. Without service and response and i have lost below amounts:
        Rs. 100 sent yesterday night to [protected] ;
        Rs. 550 sent today to [protected] ;
        Rs. 650 sent today to [protected] ;
        Rs. 350 sent today to [protected] ;
        Total rs. 1650
        Pl. Block those accounts and see that such scammers do not cheat any more customers.
        Mobikwik customer support has been notified about the posted complaint.
        Mar 07, 2018
        Mohan sanju's response
        My secorty pin locked. Plz onloked my pin
        My secorty pin locked . please onlocked my pin
        Hi,

        On 28.02.2018 I purchased for rs 15000 and made payment using MobiKwik and moneybags been deducted from my end, other side seller haven't received my amount kindly refund my amount asap. I tried contacting customer support very worst support no response also created ticket from side no response and no status
        Hi,

        This is not a joke, I recharge my mobile number through mobikwik app at amount Rps 399 . Amount deducted from my bank account but not still not received any message from recharge was successful. Make transaction on 3/2/2018

        Please immediately transfer my amount asap.
        Not able to avail supercash at any relaince mart and easy day as offer given for 1 march to march
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          N
          navin goyal
          from Chennai, Tamil Nadu
          Mar 5, 2018
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          Hi. I got message to update kyc and get supercash of rs 250 using promocode. When i updated my kyc there was no promocode option was coming and as a result i didnt recd supercash of 250. Now company is not crediting it as it is fault of there system. Kindly take strict action against such website who is fooling customer by providing attaractive offer and not crediting in real.
          Mobikwik customer support has been notified about the posted complaint.
          Mar 07, 2018
          RAHUL raj 20116's response
          Don't sent money

          Don't sent money in bank and rechage
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            P
            Pawan_Yadav
            from Gurgaon, Haryana
            Mar 5, 2018
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            Address: New Delhi, Delhi, 110041
            Website: Mobikwik.com

            I have added inr 3200 in my mobikwik wallet yesterday but it doesn't reflect in my wallet however deducted from my bank account. I have complaint mobikwik about this through their help section but they didn't reply even after 24 hours of filing a query. Neither they provide any confirmation that they are working on this issue. I didn't find any contact number for their customer service, the one which i found isn't working.
            Mobikwik customer support has been notified about the posted complaint.
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              A
              Apojalsree
              from Hosur, Tamil Nadu
              Mar 5, 2018
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              adding money to wallet is not added to the amount debit from card

              On 23 january 2018 i added a money (Rs 400/=) to mobikwik wallet ([protected]) by credit card. But transaction is failed and payment is debited from my credit card
              After few days on 12 feb 2018 i recognized that the money not added to my wallet & i registered a complaint (Ticket#7847687) on mobikwik help.
              They replied that "unsuccessful, the transaction is failed if any amount debited from your wallet will be refunded in 2 days"br...
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              D
              Debopama Datta
              from North Lakhimpur, Assam
              Mar 4, 2018
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              I recharged my wallet with rs. 2000 and shopped at myntra.com. However while paying, my transaction failed and the status of the webpage shows invalid but money was still deducted from my wallet.
              My email address is [protected]@gmail.com and my registered mobile number is [protected].
              Please look into the matter and refund my money.
              The amount deducted was rs. 1764.
              Mobikwik customer support has been notified about the posted complaint.
              Mobikwik didnt gave my money back and if call to customer care they are not responding me i lost 290rs please help me to get this money
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                S
                saribsahran
                from Kud, Jammu and Kashmir
                Mar 4, 2018
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                Address: Pauri Garhwal, Uttarakhand, 190014
                Website: www.mobikwik.com

                I used mobikwik offers in january 2018 to buy oneplus 5t from shopclues and mi max2 from mi india website... Thereby i earned rs 4000 and rs 3900 as supercash respectively. However now that i wanted to use this supercash, mobikwik fraudulently changed usage policy and said this supercash i earned wud expire by may 2018 (So i get less than 4 months to use it) and they also kept a new condition that i can use only 1000 supercash a month. Now how will i use this 7900 supercash in 4 months with 1000 max limit per month???
                This is clear cheating they did afteri earned supercash... So tehy changed rules after giving me supercash so i cant benefit while they benefitted! Screenshot attached
                Clear cheating!

                They should be dragged to court

                My number is [protected]
                Mobikwik customer support has been notified about the posted complaint.
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                  K
                  Kallol-Kolkata
                  from Kolkata, West Bengal
                  Mar 1, 2018
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                  Kindly check the 'supercash' promo offers run by mobikwik. They are simply fooling customers with their deceiving offers.
                  Just keep on adding supercashes into customers ac by duping them with diff misleading promo campaigns. But they do not allow to use these accumulated cash in any of the transactions later.
                  If the earned cash is never used, then why are they giving it to the users!!
                  This is clear cheating in actual terms.
                  They never bother to respond also to the queries on this issue.
                  Kindly look into this & customers be aware of such online fraudstars.
                  Thanks
                  Mobikwik customer support has been notified about the posted complaint.
                  Mar 05, 2018
                  parekh sandip's response
                  My mobikwik security pin blocked so when I was removed the uploaded document is a wrong fill-up so pls you give me a solution for this problem...

                  Hello sir mera problem solve kar do yar kyu koi sunta nahi he Pls mera problem ko solve karo yar muje mere jio phone ka recharge karna he...meri app me mere document upload kiye he vo galat he to pls muje batao ke usko remove kese karna hei to me use suljha saku.
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                    S
                    sandeepjat
                    from Indore, Madhya Pradesh
                    Feb 28, 2018
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                    unlock security pin and reset new password

                    Address: Dhar, Madhya Pradesh, 454111
                    Website: mobikwik

                    Mere mobikwik account ka security pin block huye 20 days ho gaye he mene 2 time complaint karane ke bad bhi mera account chalu nahi hua or nahi mujhe new password diya gaya me kisi bhi prakar ka transaction nahi kar pa raha hu plese solution my unblock security pin please solve this issue my number [protected] my name kelash jat my id proof my aadhar card...
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                    K
                    Kannuu
                    from Kolkata, West Bengal
                    Feb 28, 2018
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                    Address: Kolkata, West Bengal, 700020
                    Website: mobikwik

                    After complaining to you earlier mobikwik has allowed only rs.100 use of supercash against recharges and bill payments whereas earlier it allowed indiscriminately - customers were happy till then but now everywhere customers are unhappy since cashbacks are going waste-the company is allowing usage of supercash maximum against food and that too only in a very few outlets which are also reluctant in allowing its use.
                    Kindly prohibit mobikwik from using such unfair trade practices-cashback earned is the customers money and no company can put restrictions on it - it should be as good as ready cash.
                    I am sure mobikwik must have lost many of its customers or they must have restricted their transactions through mobikwik.
                    Hope the action is taken instantly from your end in public interest.
                    Many a times mobikwik doesn't reply to tickets raised by us - this is not a fair policy again-they say that the tickets have expired whereas they never replied to our earlier tickets at all.
                    Mobikwik customer support has been notified about the posted complaint.
                    Mar 25, 2018
                    Updated by Kannuu
                    Still only Rs.100 recharge is allowed out of supercash monthly and customer is no longer free to utilize supercash for bills payments and recharges as before
                    Apr 08, 2018
                    Updated by Kannuu
                    There is expiry date for supercash after 3months of earning and since they have laid restrictions on usage of supercash to only Rs.100 per month for minimum KYC users most of the supercash earned by us earlier is being eaten up by Mobikwik itself and we lose our money-this is not fair at all-please intervene

                    I have a Mobikwik wallet account [protected]@yahoo.com, [protected].
                    However since 1st February I am not able to locate my account.I got last transaction updates on 31st january but since then there is no trace of my account.
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                      M
                      mm2G
                      from Pune, Maharashtra
                      Feb 28, 2018
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                      Hi team,
                      Firstly please provide on call service, so that we receive the inputs there and then itself. Tried calling the toll free number but its not ivr type as its just tells your services provided and does not take input to register any concern against mobikwik. I had done a transaction on 6th feb 11:30pm via mobikwik and the amount was deducted from my bank account for this but still the recipient has not received the amount. The transaction id is[protected]. Please look into it asap and revert on my mail id manjiri. B. [protected]@gmail.com for the further details.
                      Mobikwik customer support has been notified about the posted complaint.
                      As per the coupon it said that i will get cash back if i pay bill in shoppers tsop through mobikwik but i didnot receive the cash back amount even though even though 4 days passed.
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                        K
                        Krishnasingh134
                        from Delhi, Delhi
                        Feb 26, 2018
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                        Address: New Delhi, Delhi

                        My mobikwik wallet is locked date - 23th fab 2018. I have generate the ticket to solve problem they just closed... I am not open account is locked. Plese help... Really suffering. After this i will never invest money in mobikwik... Very poor service, only 1 customer support no. Customer agents talks everytime promise with new query that they unlock it but still not unlock my account.. Please help. E - mail - krishna. [protected]@gmail.com
                        Mobikwik customer support has been notified about the posted complaint.
                        Feb 19, 2018
                        Sheena Sahadevan's response
                        Electricity bills not paid
                        I paid my electricity bills on 12 and 15 of Feb. 20018 through this app.app is showing bills are paid.but there is no reply from bescom bangalore that the bills being paid.and sms from bescom showing I have not paid the bills yet.if I call mobiwik customercare they disconnecting my call..and there no reply from them yet.
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                          priyanka sontakke
                          from Surat, Gujarat
                          Feb 24, 2018
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                          I was booking the ticket from irctc from ahmadabad to wardha, and also get the massage from state bank of india account but after money deducted from account there is error in booking ticket and ticket failed to get booked so i want my money back. Please refund it. It's done on 23rd feb evening near about 5.30 pm. I got the massage from bank that
                          Thank you for using state bank internet banking. Your transaction ref no igaczbqcn7 for rs.460.9 on 23-feb-18 17:21. So want the money refund from this transaction as ticket not get booked.
                          Mobikwik customer support has been notified about the posted complaint.
                          The amount of 25000/- is withdrawn by mobikwik transfer. we have not not purchased any products. a person by name vijay his moblie no. [protected], [protected].

                          ASHOK B
                          [protected]
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                            B
                            Bibutikanak
                            from Burla, Odisha
                            Feb 24, 2018
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                            my account is blocked how to unblock.

                            Address: 758001

                            Due three or more wrong entry of my pin/password my mobikwik wallet account is blocked. I am not able to unblock and transact. I am attempting to upload my documents but the wallet prompts service is not available now. Please help me and guide me how to again active my wallet. Bibhuti bhusan pradhan, laxminarayanpur sahi keonjhar garh, district - kendujhar, odisha....
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                            lsrawat75
                            from Paravur, Kerala
                            Feb 22, 2018
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                            Address: Ernakulam, Kerala, 682507

                            I went on booking a train ticket for journey from nizamuddin to ernakulam jn on 22 feb.. I received a reference no which is as under. Amount of rs. 905 was deductefrom my account [protected] name lal singh rawat but ticket not booked.
                            [protected] igacytzfy3 for rupee..905
                            Booked on
                            22-feb[protected]feb-2018)

                            Message in debit account:

                            To transfer
                            Inb one mobikwik systems priv

                            Kindly refund the amount

                            Immediately
                            Mobikwik customer support has been notified about the posted complaint.
                            My security pin temporary blocked please sir unblocked here also info to security pin number
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                              offo
                              from Bengaluru, Karnataka
                              Feb 21, 2018
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                              Address: Gurgaon, Haryana
                              Website: www.mobikwik.com

                              Hi team,
                              I have been following for since last two weeks but they are not response anything.

                              I have placed order from my mobikwik wallet to street style store. The amount has been deducted from that but there is no record for that order in my account in order history

                              (You have paid rs. 724 via mobikwik to mobikwik for transaction id 6009337. Amount paid from wallet is 724) i got this message from mobikwik
                              Mobikwik customer support has been notified about the posted complaint.
                              Feb 21, 2018
                              Updated by offo
                              I have placed order from my mobikwik wallet to street style store on 11/02/2018. The amount has been deducted from that but there is no record for that order in my account in order history. Please get this problem resolved asap
                              (You have paid rs. 724 via mobikwik to mobikwik for transaction id 6009337. Amount paid from wallet is 724) i received this message.

                              I have been following up since last two weeks, raised tickets also
                              1. 7855445
                              2. 7849537

                              My name is akshita gupta
                              Id [protected]@gmail.com
                              25/01/2018 placed an order from mi.com payment made by mobikwik, amount paid 4999+4999 ( two time ) and i call to xiaomi custmer service he said contact to mobikwik
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                                Amit k s
                                from Coimbatore, Tamil Nadu
                                Feb 19, 2018
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                                Address: Chennai, Tamil Nadu, 600014
                                Website: Www.mobikwik.com

                                Hello sir,
                                I used mobikwik wallet for paying my bill in bisbasket and in that transaction money got deducted from my account but not paid to merchant.
                                I raised ticked no.7879001and 7876614 to customer supprot but their is no response from them.
                                My email id is. amit.ca.[protected]@gmail.com
                                I request you to please refund my money back.
                                Regards
                                Mobikwik customer support has been notified about the posted complaint.
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                                  M
                                  Mangesh Dholwade
                                  from Solapur, Maharashtra
                                  Feb 19, 2018
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                                  Website: MobiKwik

                                  Respected,
                                  As a new user i was unaware of mobikwik's wallet working of their supercash format. But when i tried to redeem my cashback, i couldn't gain it. And still i cannot get it app's working stops as i try to redeem my supercash points during 7pm as shown by the app. Pls see to my complaint and take strict action against company.
                                  Thank you.
                                  Mobikwik customer support has been notified about the posted complaint.
                                  I was using Mibikwik snce long.

                                  I have opened my account with my old company ID.

                                  Now I have changed the job. So Email id was depricated.

                                  Now I want to use mobikwik but it gives me message "Use is Disabled" . My Mob no is [protected] and I want to update my Email ID as "[protected]@yahoo.com" .

                                  Kindly do needful,
                                  Sir, we have done wallet to wallet transfer for sum of rs. 5000 on 07.02.2018 vide invoice 564a15a1f92a4. Amount got debited from Wallet but not credited to another wallet. Complaint is lodged ticket no #7822294. Kindly reverse the amount back to my wallet at the earliest possibility. Thank u
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