Mobikwik — allowing adding money but not allowing use of it or use of supercash

VERY VERY URGENT -how many times to complain?Is this a democratic govt. where no action is taken and the govt. is deaf ?

I am trying to pay through Mobikwik so that I use my supercash which they are fiorfeiting again and again but since yesterday they are not processing my payments and stating that the service is not available -this is sheer cheating and they are trying to forfeit our money further.Me and my family members have lost lots of our money by their forfeiting our cashbacks just because we have not done Aadhaar verification and everybody is aware that all digital wallets have been debarred for asking for Aadhaar anymore as per decision of SC recently.I have written so many times to you but you are doing nothing and the customers are suffering due to a cheat company.
Please please please I repeat do interfere and prevent such malpractices.
After I raised a ticket they are stating again and again as per screenshot that something went wrong and to try again later(as per screenshot attached)
Cmplained so many times to UIDAI, RBI ombudsman, cpec but no action at all-really bad governance.