Mobikwik — amount debited but phone not recharged

Address:Pune, Maharashtra

Hello sir.
On 12 of march i recharged my idea number with 479 rupee . I got message that recharge is pending but after some time i got a mail that recharge was successful but my idea number was not recharged.my transaction ref id number is WAL[protected].i called many times to mobikwik customer number but its fake it never connect. I compained in mobikwik aap in help section their they says your problem is resolved but still i have not got my money ..
Plz help me out..its my humble request..
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I purchase gold 12/03/2019 of RS 160
But not display in wallet . Money debited in my Indian overseas bank account
(Rs.160.00 Debited to SB-xxx9664 AcBal:14306.92 CLRBal: 14306.92 [ECOM-ZESMO ] AHMEDABAD-HANSOL on[protected]:43:10.IOB.)
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सर मैने टिकेट बुक की थी लेकिन टिकट नही मिली और ट्रेन्जेक्शन हो गया 4697 + 4248 जोकि मै रिफंड चाहता हु, धन्यवाद

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