[Resolved] Mobikwik — Amount debited from bank account but not credited to Mobikwik Wallet

amit_aks_007

from Noida, Uttar Pradesh

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hi, I have transferred Rs. 5200 to my Mobikwik Wallet to use it for shopping on eBay... The amount was debited from my account, but Mobikwik.com said that the transaction has failed. I created a support ticket with TICKET #752267 right away and soon received a mail from Mobikwik (which specified the Transaction Id as [protected]) saying that they have temporarily blocked the amount and need my id proof scan copy to release my money.. I have already sent across my id proof, but they haven't credited the amount to my wallet till now. Also a few days ago Rs. 5.1 was debited from my wallet for an unsuccessful transaction to eBay (Order # [protected]) and I have already raised a support ticket with Ticket # 748606 for this. This also has not been resolved till date. Please look into this and resolve both the issues ASAP. Thank you...

Was this information helpful?

No (0)

Yes (0)

Complaint marked as Resolved

My complaint for Rs 5.1 is still pending; however one which mattered the most i.e of Rs 5200 has been resolved on 31-May-2014 (to my surprise in just 3 days) and I have already utilized all my money. Thanks for getting this next to impossible task done in such short time :).

Mobikwik customer support has been notified about the posted complaint.