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Mobikwik Complaints & Reviews

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Updated: Dec 1, 2025

Complaints 7161

Resolved

862

Unresolved

6299

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Mobikwik reviews & complaints page 351

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Address: Bangalore, Karnataka

Hi I tried to recharge my Airtel mobile on 19-May-2014. Money deducted but phone not recharged. I tried contacting their customer care over phone but the number was switched off. Nobody is responding to the complaint raised through their website and through email. I had even escalated the complaint to their Nodal Manager but no response. So it seems they have closed the company and escaped after stealing money. Please do not use their...

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Address: Kolkata, West Bengal

ebay is having Mobikwik as one of the payment partners, and using a promo code gives a 10% discount. Hence added balance to Mobikwik and tried paying in ebay.in, and the payment is coming unsuccessful since yesterday. Now the payment is also not done, and an amount of Rs.6075/- is stuck in Mobikwik wallet. Cannot get a refund as well. Please help.

Mobikwik customer support has been notified about the posted complaint.

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amit_aks_007

from Noida, Uttar Pradesh

May 29, 2014

Hi Biswaroop,

Is your issue resolved? Did you got your money back? I am also caught in a similar issue and wanted have your feedback.

Thanks for your help...

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I did a transfer of Rs 5000/- on 26 may 2014 . Transaction Id[protected].

But the amount did not show in the mobikwik wallet. I opened a Ticket #742216 but I haven't received any response yet.

Also I'm not able to find a phone no to call their support.

Either re charge the wallet with 5000/- or return the amount . at least reply to the ticket or my email

kapil
Kapil.[protected]@gmail.com
[protected]

Mobikwik customer support has been notified about the posted complaint.

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N

ninthsense

from Belgaum, Karnataka

May 27, 2014

Attaching the transaction id proof.

N

ninthsense

from Belgaum, Karnataka

May 27, 2014

Hi

After the complaint, the amount was reflected in my account today evening. But then after an hour I saw that Rs 1299/- was deducted as recharge for some Reliance CDMA phone which does not belong to me and neither I initiated that re-charge.

I've raised the complaint again with them with following details :

[protected] transaction for reliance re charge for 1299/- is not done by me. Please revert back the charges asap. The reliance no [protected] does not belong to me either. Kapil.[protected]@gmail.com[protected]

N

ninthsense

from Belgaum, Karnataka

May 28, 2014

As soon as you post on this forum the details, some unknown people will start calling you starting that they are from mobikwik . They might ask you to goto a fraud website and put your debit credit card no and all related details like cvv and atm pin etc. These are frauds who keep vigil in this site as we provide our email phone no and others details.

Please dont give away your debit credit card details.

Also complain to your bank as well as Ebay about this so that they can help you.

I've to still recover the money from them.

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Address: New Delhi, Delhi

This is regarding my User id: gaurav.[protected]@gmail.com. I used Mobikwik for ebay transaction and provided the credit card details for adding amount Rs 3814 into the wallet. In the end I got a message that transaction was not successful, but I got a SMS from bank that the transaction was successful. I checked with the bank and they confirmed that the amount has been deducted. The bank provided me the transaction reference no. 007064. I want either amount get credited into my wallet. Or reverse the charges to my credit card account.

Complaint marked as Resolved

Thank you very much for the help. I got a message from mobikwik in the morning that the amount has been credited into my wallet account. I checked and the problem seem to have resolved now.

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G

Gaurav Pradeep

from New Delhi, Delhi

May 26, 2014

Thank you very much for the initiative, I got the amount credited into my wallet.

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Address: Valsad, Gujarat

Please do not share any information of your banking details bcz when you registered your complaint on this, cyber crime people will be directly watch your details and will call you for open the online website like a www.bankingsector.in and withdrawl you money from your account. So please dont share any banking information to other.

Aug 14, 2020

Complaint marked as Resolved

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Address: Chandigarh, Punjab

Please do not share any bank details on this complaint registration forum. cyber crime people will immediate call you from any unkonw number and ask open the online website www.bankingsector.in and know all your banking details and withdrawl your amount from bank account. its request you pls dont share your any information to other. its information for your safety.

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Address: Surat, Gujarat

I transfer Rs.260/- from my account to mobikwik Account on 25th may, 2014 on evening is unsuccessful but the amount debited from my account. So please refund the amount to my online Account Number:[protected] Transaction Date:26/05/14 Transaction Type:DR Transaction Amount: INR 260.00 Transaction Description:eBanking : 22124096/MBBR[protected]/BILLD NAME : NAVNEET CHOUDHARY, +[protected]

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Airtel Customer Care

from Mumbai, Maharashtra

May 31, 2014

Dear Mr. Jain,

This is with reference to your post dated 26 May. 2014. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Chennai, Tamil Nadu

I had tried to Recharge a mobile number by trying to add money to my wallet from my debit card. The first time I tried to transfer 2000 rupees, it was unsuccessful but I was deducted of 2000 rupees from the account with no change in my wallet. The next time I tried transferring 1950, I was successful and got the recharge done.. I want my 2000 rupees that was deducted refunded as soon as possible.

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May 26, 2014

Updated by Raghul Raj My problem solved.. :)

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Address: Tinsukia, Assam

sir/mam, i have tried several times to make a payment for Rs.5300 where 10% discount i got so after discount of Rs.560 i have to pay Rs.5040 but whenever i tried to make payment it shows "Sorry, your payment was not successful. Please try again." so kindly guide me how can i make this payment. Thank You

Aug 14, 2020

Complaint marked as Resolved

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Address: Ahmedabad, Gujarat

third ticket no 729542 just gating ticket no. problem unsold second tiket 1]ticket no 704980 trx id no [protected] recharge of 30 rs to no [protected] un succes ful recharge 72 hour have gone but not recived the refund please pe possiteve by giveing refund to my account account name [protected]@yahoo.co.in three days have gone why are not giving me refund [protected]:35:35.0 i am just gatting ticket no i think that they dont want to refund my amount if they dont want refund please give a massege to my no [protected] so that i can forget or do something else

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Address: Bangalore, Karnataka

My mobiwik registered mobile number [protected].on 22.05.2014 I have recharged on airtel number with 1gb 3G rs.255.but it was successful..please refund it ASAP...Why so much of delay in reply if call to customer care number was switched off, What hell service you providing to customer, Pl's solve this immidiately.

Aug 14, 2020

Complaint marked as Resolved

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Tx id [protected] amount rs. 200 Email [protected]@gmail.com Mobile number [protected]. This was unsuccessful recharge on 21 may 2014, and the money was also not refunded yet. I complained on company website but no response from them. plz help me to get back my money.

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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2

2503

from Bhopal, Madhya Pradesh

Jul 17, 2014

Dear sir,

I using this site since last many years and i never ever any kind of problem from this site but i surprise to tell you recharged on 2/07/2014 and i nither recived the recharge nor get the refund

My ticket nb is 896562 and my mobile nb is [protected] i rechareged with r.s 55.

So, Kindly give me feedback as sson as possible

Thank You .

2

2503

from Bhopal, Madhya Pradesh

Jul 17, 2014

5

N

nilesh aneja

from Dehra Dun, Uttarakhand

Mar 20, 2015

i recharged yesterday on 19 march .The recharge of 100 rs. was not successful .my first balance was deducted from my account and it is not credited still in my bank account .
my contact no. is [protected] while i recharged [protected] and first recharge was not successful on this no.
please do action as early as possible.
with regards
nilesh aneja

G

gupta3966

from Bengaluru, Karnataka

May 4, 2015

I have paid my idea post paid bill through mobikwik.com.
But my payment is not transfer to idea post paid connection till date
So I request you to refund my amount, which is 315rs

Rajesh Gupta
cont. No. [protected]

M

Mayank Bitthariya

from Raipur, Chhattisgarh

Jun 9, 2016

WALLET BALANCE DID NOT UPDATE

a) IGV5661635 transaction no. b) 50 rs. c) [protected]@gmail.com d) [protected]

S

shijojose

from Chennai, Tamil Nadu

Jun 10, 2016

amount deductd frm my account bt its not added to my wallet

i hve added amount to my wallet & mean while the amount of rs 294& 139 respectivly deducted frm my bank account.. bt it hasnt added to my wallet till now. so kindly refund the amounts to my bank account.

R

rohit 9661545858

Jun 13, 2016

about login id

Mera logi id [protected]@gmail.com h jo block ho gya h forget password par click karte h ti login id ka numbers jo tha vo automatic change ho gya h please esko thik kiya jaye

S

sunitha N

from Bengaluru, Karnataka

Jun 13, 2016

rechrge would not happen-But amount alredy deduct in my account,but i dint get currencey,pls do the need full

Transaction Type Credit to Wallet Transaction ID [protected] Transaction Date Tue Aug 12 11:08:30 IST 2014 Transaction Amount 25.0 Wallet Balance 25 Wallet Type Semi Closed Email id :[protected]@yahoo.in

P

Pankaj Kamaliya

from Bengaluru, Karnataka

Jun 14, 2016

amt cut from bank but cant get refund

frude company

M

mohamedlathif

from Hyderabad, Telangana

Jun 14, 2016

money stolen

mobikwik transfered my amount of rs.739 to [protected]@india.com without my permission transaction id is[protected]/12/2014 16:05:05. now wallet balance is zero please make a suitable action. mobikwik is fraud be aware guyz.

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Address: Solan, Himachal Pradesh

I have an account in mobikwik for online recharge purpose. On dated 08.05.2014 i did a transaction for recharge of my no against Bill No. BIL/[protected]/ZAAK EPAYMENT SERV IC/4066_ZP145D9 & BIL/[protected]/ZAK EPAYMENT SERV IC/4066_ZP145D9 they also had block my mobikwik email wallet also sent mail to them on dated 12.05.2014 ticket no. 679255. Mobiwik id :- [protected]@gmail.com Mobile no. [protected]

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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P

Parul Mehta

from Delhi, Delhi

Jun 5, 2015

I have an account in Mobikwik for online wallet usage. On dated 30.04.2015 i did a transaction from fashionandyou.com and made the payment through Mobikwik wallet. Both the transactions failed and I still didn't get the money back in my account. I've been writing Mobikwik team from long but there is no response yet.

Here are the transaction IDs.
BIL/[protected]/ZAAK EPAYMENT SERVIC/4066_ZP14D08
BIL/[protected]/FNY/4066_ZP14D08EF1

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Address: Indore, Madhya Pradesh

Balance deducted from the account but not update and not received in my mobikwik account...so plz update as fast as possible... Transaction Amount : INR 500 Mobile No:[protected] email: [protected]@gmail.com, Date of Transaction: 22.05.2014 . Regards, ashish biyani

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Address: Mumbai City, Maharashtra

dear sir, Please check out after doing recharge the payment deducted from mobiwik wallet and got the below message hi, your recharge TRX- ID [protected] for rs 156.0 is pending if you do not get the recharge today the amount will be refunded to your wallet automatically ... 4 days has been passed i have still not recv the amount or not even the recharge ... each and every day i complain i get ticket no ... below are the 4 ticket no 1. 714077 2. 716566 3. 720681 4. 724849 kindly do the needful and solve the issue ... please i dont want recharge now please refund my 156rs to mobiwik wallet ... Name : faheem Registered email id : [protected]@outlook.com M.NO : [protected] Rgd Faheem

Aug 14, 2020

Complaint marked as Resolved

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Address: Durg, Chhattisgarh

Sir, I had recharge my mobile no [protected] on 21.05.2014 Transaction Ref no.IGU4447175 for Rs.200/-and recharge on 21.05.2014 for Rs.200/- with Transaction Ref no. IGU4547175. But the recharge is not succuseful. Pse kindly considered the case...

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Address: North Goa, Goa

[protected]@mobikwik.com Subject: Ticket #696129 Date: Fri, 16 May 2014 21:29:49 +0530 following recharges were unsuccessful: date 14.5.2014, 15.5.2014 1. [protected]- Rs.300=00 2. [protected]- Rs.300=00 3. [protected]-Rs.300=00 4. [protected]-Rs.300=00 But the balance is being deducted from my wallet. Please check and transfer the balance. email:[protected]@hotmail.com phone to be recharged:[protected]- idea

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Address: Dhenkanal, Odisha

I have recharged rs 100 from my mobikwik wallet on dt[protected] at 10.44 pm aganist bsnl odisha cell no [protected].rs 100 deducted from my mobikwik wallet reducing balance from from rs 1014 to 914.the transction id is [protected].the transaction was unsuccessful.till today they have not refunded rs 100.kindly initiate necessary steps for refund of rs 100 to my wallet. Thanking you Narendra kumar Sahoo +91 [protected]

Aug 14, 2020

Complaint marked as Resolved

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Address: Hyderabad, Andhra Pradesh

My mobiwik registered mobile number [protected].on 12midnight I have recharged on two airtel number with 1gb 3G rs.255.but it was successful.i have confirmed it with airtel they informed me that it was not successfull.i m continuously calling on mobiwik customer care but there is no response from them.the number is always busy.i have raised three tickets for my issue but there is no response.i kindly request mobiwik toh refund my rs.510/-.please refund it ASAP.

Aug 14, 2020

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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P

Pankaj Pankaj

from Bengaluru, Karnataka

May 24, 2014

have recharged rs 175 from my mobikwik wallet on dt[protected].30.16 aganist Idea Gujarat cell no [protected].rs 175 deducted from my mobikwik wallet reducing balance from from rs 175 to 175.the Order ID is[protected].the transaction was unsuccessful.till today they have not refunded rs 175.kindly initiate necessary steps for refund of rs 175 to my wallet. Thanking you Pankaj +91 [protected] My Id [protected]@gmail.com

I

INDRAJIT SINHA MADHABNAGAR

from Mumbai, Maharashtra

Jun 25, 2014

PLEASE REFUND RS 350 FOR TRAX NO CCABF1XRB655IGV9783093 TRANSFER TO [protected] AVENUES INDIA PRIVATE

T

teja alahari

from Vijayawada, Andhra Pradesh

Jul 4, 2014

+1

am A.teja, user of this mobiwiki i have recharged my number ([protected]) two times for rs 30 &amp; 20 amount hasbeen deducting but rechrge is not coming
why u people are suffering us pls make this issue overcome very fast

S

Shankare Gowda

from Delhi, Delhi

Jul 7, 2014

Refund

G

ggulati

from Basi, Punjab

May 27, 2016

wallet money deducted but recharge unsucessful

Transaction Type Debit from Wallet Service Description Prepaid Mobile Recharge Service ID [protected] Transaction ID [protected] Transaction Date Wed Mar 04 19:27:08 IST 2015 Transaction Amount Rs. 10.0

N

nanda1989

from Hyderabad, Telangana

May 27, 2016

wallet not updated after successful transaction

I added INR 2397 to my mobikwik wallet on 14 jan 2015 It was a successful transaction and also appear in the transaction history but amount not updated on the wallet

M

mmahto81

from Kanpur, Uttar Pradesh

Jun 9, 2016

not recharge succesful data pack

my transection id-[protected], on 19/04/14 at 3.53pm amount deducted from wallet but fail to recharge

B

banty narayankar

from Delhi, Delhi

Jun 10, 2016

NO SUCCESS FUL REACHARGE

REF NUMBER[protected] RELIANCE RECHARGE 60 RS NO SUCCESSFUL PLEASE REFUND MY BALANCE

N

nancy2222

from Delhi, Delhi

Jun 10, 2016

DIDNT GET RECHARGE MONEY

Sir, , , my name is k nookaraju i recharged online through one india online recharge through mobikwik total transaction is over sir but i didnt get my money in my mobile sir please help me sir please try to get my money back sir. thankyou

A

Amit933

Jun 13, 2016

my recharge didn't successful and my money didn't showing in my wallet so refunnd my money

I recharged a postpaid in idea but recharge didn't successful and my money also deduct so I want my money back.

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Address: Durg, Chhattisgarh

Sir, I had recharge my mobile no [protected] on 18.05.2014 Transaction Ref no.IGU4447175 for Rs.120/-and recharge on 18.05.2014 for Rs.120/- with Transaction Ref no. IGU4447175. But the recharge is not succuseful. Pse kindly considered the case...

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