Mobikwik — Amount debited Merchant not received

Hi my name is bachala kamalakar. My mobile numbet is [protected], and my email id is : kamal.[protected]@gmail.Com, i used mobikwik zip balance for recharge after rechrge i got due from mobikwik. I paid due balance of mobikwik zip wallet dated[protected], amount 548 rupees through mobikwik upi . Amount debited. But mobikwik send message you are transaction falied. But in my bank statement showing amount transfered to mobikwik. Kindly resolve it. I have all proof. And transaction upi id isbhim upi status of your rrn[protected]