Mobikwik — amount debited two times and not refunded

Address:

Tapi, Gujarat

I have tried to recharge airtel digital tv for RS 220. At first trial the amount was debited and recharge was failed. I tried for the second time for RS 220 again then the amount was debited, and it was shown that recharge was successful. But the airtel services are saying that that they havent got any recharge for that id. And the helpline number is like just for cutting our balance as it goes on playing music and no one answers. Is it a fraud to earn money from customer calls??? Help section is also a waste of time on your website.Ticket generated for help is never processed. Process it sooner so that there will be no need for further complaints to higher authorities. ID: [protected] Date: 18/05/2014