Mobikwik — amount deducted bill not paid

I made an electricity bill payment of rs 42060 on 4 th november at 4:21 pm from bajaj wallet app powered by mobikwik. The amount has been deducted from my account but the bill is still not paid and the invoice of the transaction is also not available in the app.
I have been trying to contact the customer support system but i got no help.
Kindly solve my problem
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