Mobikwik — amount deducted but not refunded for unsuccessful transaction

Address:

Hyderabad, Telangana

Hai, when i was doing transaction with mobikwik app to mynthra account the transaction was not succeed but amount (2351.00) deducted from my account on[protected], but still not refunded the amount to my account and i also informed many times on mobikwik support they are not giving us exact response like as per bank policies within (7-21) days the deducted amount will refund to your source bank for that i also visited to my bank but no amount is refunded from mobikwik, still how many days, i have to wait for my money, i think this is not write, you people were playing with us my money is dedicated one month's back still it's not refund, how can we trust online payments you people were not giving any response from mobikivki costumer support, very worst service please refund my money, we have some comments my money is not refund from past one month. My registered email with mobikwik app ([protected]@gmail.com) and mobile number is ([protected]).