Mobikwik — amount deducted from bank account for electricity bill payment through mobikwik but not credited till date to the beneficiary account

Address:	New Delhi, Delhi, 110032
Website:	MOBIKWIK

I, sarita baid, have made payment of my electricity bill of bses, delhi of rs. 920 through online net banking from my state bank of india savings account through your mobikwik application on 17th november, 2017. The amount has been immediately debited from my bank account but has till date not been paid to the bses neither i have got refund of the failed transaction till date. My next month electricity bill is now again due for payment along with the old bill. Transaction number of the payment is othpg 925869 mobikwik gurgaon. Kindly immediately reimburse my amount to my bank account.