Mobikwik — amount deducted from bank but not credited to mobikwik wallet

Address:

Patna, Bihar, 800001

I tried to add 2446.78 on 15.11.2018 to mobikwik wallet from my paytm payments bank account but the transaction failed but the amount deducted from bank account when contacted to paytm customer care they said contact merchant and merchant is not replying yo me please help its urgent and tell me how much time i have to wait for this to get the refund