Mobikwik — amount deducted from my account but not paid to service provider

Address:	Bathinda, Punjab, 151401
Website:	Mobikwik app help support

On date 22.09.17 i paid my bsnl landline bill by mobikwik. But till the time means up to date 04.09.17 it does not received by bsnl and my landline number is showing pending bill of coat 1533. My landline no is[protected], bsnl account no [protected], mobikwik says that they process the same but till the time bill is showing pending in my bsnl account. Mobikwik order or transfection id is :mp[protected]