Mobikwik — amount deducted from wallet but transaction timed out

Sir on 30 nov 2018 i had made a transfer of 6984. 96 from my wallet to a bank account but transaction timed out and amount deducted from my wallet and not reversed till now.
I had tried to contact customer care but i haven't got any response from them. Please solve my problem.
Please refund my money and do needful help.
I am not blaming you but i am facing a big problem please resolve this issue.
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Please sir mera pin number blocked hu ya Sir. Open ki je ya sir kam bhoot hai sir
I have paid my credit card bill one by one rs 2000 and next time rs2000 first recharge is successful but next recharge is not successful i have recharged 5 days ago i had gone to the bank and checked if it is refunded but the bank told we wiil check we have waited for a long while please respond to my complaint

Your's requestly
Dear sir,
sir i recharge sundirect recharge thuru mobiwik app on line .but we cant get recharge
date[protected] chq no[protected] please refund my amount
rs-444.00.pls replay.

thanks/regards
m shankarbabu

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