Mobikwik Complaints & Reviews

Hi
I amarvikram singh want to inform u that rs 20000/- loan from transactree is reflecting in my credit score which do not belong to me.The residence address[harishpura, rajasthan] n date of birth [03/01/1999] mobile no.[[protected]]which is reflecting as per records don't belong to me but only PAN no.is mine..Loan acc.no.2637970U of amount rs 20000/- opened on 6/10/2022 .no amount has been recieved by me.so kindly check n resolve this issue ASAP..I will be very thankful to you after repeated mails i got this reply from them which is copied next..
Please note that you are a Mobikwik customer and the loan account has been opened by Mobikwik on your behalf. We are their lending NBFC for the product; hence, you see our name in your credit report.

Also, as requested, kindly share the requested documents (Aadhar card and Pan card photo) as you are claiming loan is not taken form you so that we can investigate further.

Kritika
Senior Associate| Lendbox
+91-[protected] (WhatsApp)

kindly share details of bank account number in which u have transffered this 20000 amount

I made a transaction in Mobikwik to pay my credit card due on September 26th of 2023, however, I received an email after the transaction stating that it was an unsuccessful transaction, from then I have requested them to refund the money and I have raised a complaint on the same as well, the ticket ID is 9925408 and shared the account statement as well with them. But till today, they said they are working on it, I am getting in touch with them daily, and since it's been more than two weeks I don't have any hopes from the customer service of the Mobikwik team, I am requesting a refund to my account as soon as possible.

Hello Team,
This is in regards to a repayment of Zip Emi, I have not received my salary till date due to some technical errors in the system in office.

I would request a time till this month end to repay the loan and I would definitely be repaying it.

The executives have been harrassing me 24/7 by calling and messaging on WhatsApp and WhatsApp calling not even normal calls.

Hoping for a positive response from your end.

Sir mene mobikwik se loan liya tha 1.75 ka . But abhi kuch emergency aane ke bad mujhpe bhot karza ho chuka he. Jis karan me abhi kist nhi bhar paya... Me arrangement kar hi Raha hu but mujhe bar bar recovery agent ke dwara preshan kiya ja raha he. Please ap kuch action lijiye nhi to mujhe legal action Lena padega.

Hello sir my self Samay Sharma i had transaction through Mobikwik app on 24 sep 2023 from my indusand bank credit card Rs 17150 & 17650 deducted but not deposited to kotak cc account but few days i called on customer care they said paiment is failed dont worry will refund in 7 days after 7 days they said we need 7 working days now its 14 days still refund not reflecting on my account .

Regards
Samay Sharma

I have used mobikwik zip pay later amounting to 49rs only. After using it they have charged me 199rs activation charge which they haven't told me or mentioned anywhere then i have contacted their customer care number and they said me that in 24hrs they will contact me or will send an email to resolve this issue. But no response made by them. After few days they started calling and messaging me to pay 900rs of repayment of loan with all charges. I have called them and told them about 199rs activation charge and past issue again they told me same and response at all made by them. They flooded me by their calls and messgaes, they always call with different numbers and messages. If we contact their customer care they or share our problem to those who called us for repayment they always say we are not customer care, this is computer generated call we can't resolve your this issue please contact customer care. They are harassing me by flooding calls and messaging if i got harassed by them then just think of the innocent people how they are dealing with them.Regarding extra charges, these extra charges will be added later.
Whenever I booked it at that time, there was no mention of any extra charge on it, later on they added extra charge and made it a huge amount which makes it difficult to pay.When I started emailing and calling them, they disabled my account and there is no contact, no conversation, no response at all.Pls help me
I can pay only the principal amount and their charge of Rs 199.
Manish Prajapat
[protected]
[protected]@gmail.com

Actually I Have Booked Irctc Train Ticket By Using Zip Paylater And I Paid That Paylater zip bill Money After That I Changed My Mind I Have Cancelled The Train Ticket And They Refunded The Amount And It was Credited into Mobikwik but It Was not credited into my bank account I am requesting it from nearly 3Days But No One Is Responding Please Look Into This And Credit My Money As Faster As You Can

Order I'd ZP6064545b92641

And Customer Care Saying There Will Be A Surpluszip Option In Transaction History Of Mobikwik From 3Days And Nothing Is Updated And That Money Was Not Credited

I am not able to withdraw my amount from Mobikwik Xtra, It is stopping me by saying as ur earlier withdrawl request is in Progress, However my earlier withdrawl is success and it simply stopping me by saying false reason.

Today( 01Oct 2023), I transferred my room rent of Rs8000 to Mr. Sumit Bishwakarma.
Money got debited from my account but not credited to beneficiary, It is showing pending, please help me out.

I have never used or associated myself with a Mobikwik wallet in any way, and yet, I have suddenly found myself at the center of a relentless and alarming situation. For the past 1 month, I have been incessantly receiving calls and messages claiming that I have an outstanding balance to be paid within the Mobikwik platform. These communications, I believe, are a part of a fraudulent and unwarranted activity.

The level of harassment I have endured due to this fraudulent activity is beyond tolerable. Every day, without fail, I receive automated calls and messages, each one adding to my distress. Despite my efforts to resolve this issue, the situation remains unresolved and continues to escalate.

I attempted to seek assistance from Mobikwik's customer service by calling[protected]. However, I was advised by their representatives to send this email to "[protected]@mobikwik.com" as the appropriate channel to address this matter. Please treat this email as my formal escalation of the issue to the highest authority within Mobikwik.

I kindly request, in the strongest terms possible, that Mobikwik takes immediate and decisive action to:
Halt all automated calls and messages related to this fraudulent Mobikwik account immediately.
Investigate the fraudulent activity associated with my name and contact details.
Communicate the resolution of this matter to me in a timely and transparent manner.
I emphasize that I have never used Mobikwik for claimed charges, the account was probably opened long back while buying Bitcoin and that was the only transaction long back. I don't even remember the login details. This situation is causing me severe distress, and it is essential that it is rectified without any further delay.

I have not received any response to my multiple emails with cyber crime complaint report, screenshots of threatening messages, numbers etc. not sure if anyone is looking into this at all?

In my experian credit report, this closed loan is showing active and affecting my score. The account type is other and account no. is 2193657U. The amount 2000rs is still showing active which is already closed.

I've paid mobikwik zip loan and still it's showing in my cibil... One thing I've paid zip emi late..

Rent payment done through using mobikwik zip on sep 5th. Still amount not credited to the account

Hello Team,

I am requesting you to waive off my penalty as its because of your mistake I wasn’t able to make the payment as my user access to mobikwik was disabled from your end before due date.
The mistake is not on my part, hence I am not liable for payment of the penalty.
I’m more than happy to make the bill payment minus the penalty.

I had contacted your support team multiple times to send me a manual link to process the payment but the link which was sent to me was invalid for payment. I have mailed the screenshots to your support team.
Tried creating tickets but the app would throw an error stating that
something went wrong, please try again later.

I have now received an sms with an additional penalty including which my bill stands at 2818 which was previously 2168.83. I am requesting you to waive of the penalty and send me a link of the actual amount to be paid minus the penalty. Registered Email is pratik.[protected]@rediffmail.com and number is [protected]
Hoping for a positive response,

Hi team,
There is a fraud happened on 18.08.2023 at 16:10 hours received an IVR call from Mobikwik stating some one is trying to logging to my account from an other mobile and to stop the transaction please press 1 followed by the OTP. After doing that from my Mobikwik ZIp account 54998/- is deducted. Immediately, I have raised a cyber compliant : [protected] also an FIR is raised. FIR number: 784/2023 under the Acts & Sections(s) 420 IPC, 66D ITA Act-2008, Date:[protected].

Also on the same day i even sent an email to Mobikwik [protected]@mobikwik.com and also share them the FIR copy but there is no reply from Mobikwik and i tried reaching them multiple times to talk to supervisors and no one is able to help me.

Now the Mobikiwk team keep sending the messages to pay the bill and now they added the Interest as well and asking me to pay the bill 57211. When an on going investigation is going on they are asking me to pay the bill. I have called them multiple times and they are asking me to pay the bill now and they will revert back the money once it is credited back. I want to File a compliant on Mobikwik because it is impacting my Cibil.

ZIP LOAN APLY MAT KARNA 2 MONTH PENALTY DOBLE KARDIYA. JITANA LOAN MILA DOUBLE PENALTY DETA KOYI MAT FUSNA MOBIKWIK SE

1500 loan emound zip
decebl accound avary day increas penalty daily
1500 : 2 month penalt 5000
z͟i͟p͟ l͟o͟a͟n͟ k͟o͟y͟i͟ m͟a͟t͟ f͟u͟s͟n͟a͟ 1500 l͟o͟a͟n͟ k͟a͟ D͟o͟b͟l͟e͟ k͟a͟r͟d͟i͟y͟a͟ 2 m͟o͟n͟t͟h͟ k͟a͟ p͟e͟n͟a͟t͟y͟ j͟a͟d͟a͟ h͟e͟...

Dear Sir,

I got SMS regarding unauthorized transaction of Rs 57869.0/ on 31/08/2022 at 12:32 pm and again receive a decline transaction of same amount at 12:37. When I login in Mobi Kwik, at 12:40 pm, I observed the fraudial transaction (transaction ID :[protected]A) of Rs.57869.0/- debited from my wallet. I reported same to Mobi Kwik customer care online and lodge a complaint with complain no#8702451 at 12:43 pm. After that my MobiKwik account was blocked by them. After Advice received from Mobikwik in mail, I logged a complain regarding same to cybercrime portal with acknowledgement No# [protected] and shared same to Mobi Kwik for refund processing as per mail communication.
On 2nd Sep2003, I received a call from Cybercrime department, and they advise me to report the incident at local police station, I visited on there and logged a GD with GD#134 dated 02/09/2023.

After 5 days passed, Mobikwik is not responding.They generated bill and calling and sending SMS for payment. Hence, I am requested to accept my complaint regarding the incident happens.

Your Faithfully

Rakesh Kumar Pandey

Contact No.[protected]/[protected]

I have used 100 rupees zip amount which i didn't paid but they now made it 4500 which includes so much penalties and 99 hidden activation fee. Is it logical to make 100 rupees to 4500 ?

I have used 100 rupees zip amount and forget to paye which inclued 99 activation fee for using 100 rupees which is illogical. And today after imposing so much penalties they made that 100 rupees amount to 4500. I want to waive penalty charges

I had ordered the product on muscle blaze worth rs 1994 and paid the amount using mobikwik on 2/09/2023 at 10:28 PM. But the amount was deducted from my bank and order was not placed. I already mailed to muscleblaze and mobikwik but no response or contact has been made through them.