Submit a Complaint
Claimed

Mobikwik Complaints & Reviews

www.mobikwik.com
1
Updated: Feb 21, 2026
Complaints 7162
Resolved
862
Unresolved
6300
So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Mobikwik

Having problems with Mobikwik?

File a complaint and get it resolved by Mobikwik customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Mobikwik

Mobikwik reviews & complaints page 128

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
J
JeyasekharB
Apr 20, 2020
Report
Copy

Someone has used my debit card details and taken 30000 from my card ...this is doe through mobiwik via sbi. Request to assist.
My mother(Sree Lekha Devi)) account is been hacked and an amount of Rs.20, 175 been deducted yesterday(19/4/2020 at 3.00PM).

When i checked my account statement, 20175 been deducted as part o[censored]tility_ShrothamI and 9999 rs been deducted as part of CITRUSPAY KOTAK. Hence total of 30000rs been deducted.

IFSC code : SBIN0009589
SBI - Chemmanvilai
Mobikwik customer support has been notified about the posted complaint.
Apr 20, 2020
Updated by JeyasekharB Please let me know whether there needs any more info.. Request to have this transaction to beblocked and revert back the amount debitted from my account
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sumit5237
    Apr 19, 2020
    Report
    Copy

    Address: e-156,patelnagar2,ghaziabad

    I have done my hdfc credit card bill payment of rs 34281 using mobikwick mobile app rs 1500 was in my mobikwick wallet and amount of rs 32781 was deducted from my bank account but after that transaction got failed and also my wallet balance not debited now they have not refunded me the money back
    Order i'd 905c8798e294
    Total amount paid : rs 32781
    I have immediately filed complaint in help they gave me ticket i'd 14637146 but no response received from them
    Pls help to resolve this issue and get back my money as it's very urgent other wise credit card bill payment will be delayed and i have to pay interest on it
    Mobikwik customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      A
      Anand Lathigara
      Apr 19, 2020
      Report
      Copy

      My mother's mobile number received Mobikwik OTP, even she doesn't use Mobikwik and never used it in past, she jist uses the number to make phone calls only.

      I'm worried that someone is trying to use my mom's number to make a fraud out of it.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        Pankajknl
        Apr 19, 2020
        Report
        Copy

        There is no response from Mobikwik., no communication. Still not resolved., It is 4 day after Transaction., How long... to solve...?
        Apr 22, 2020
        Updated by Pankajknl         I want too know when I’ll get my cash back or recharge

        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          V
          Velmurugan Balasubramanian
          Apr 17, 2020
          Report
          Copy

          Hi,

          Irctc ticket has been cancelled but the amount not refunded. Irctc realese the amount but is not refunded by mobikwik. Transaction details are as follows, transaction id: [protected]

          Cancellation refund Id: [protected]

          Please look into it and refund the amount to the user ASAP.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            P
            Prab Singh
            Apr 17, 2020
            Report
            Copy

            Address: Jammu Miran Sahib

            Yesterday, I have pay my credit card bill through mobikwik wallet but my payment not done and amount deducted in my icici account. Pls check this issue and reslove.

            Screen shot attached FYR

            And pls contact for below email id -

            [protected]@gmail.com
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              N
              Naughtty Malhotra
              Apr 16, 2020
              Report
              Copy

              Address: Mobilkwik

              EMI..DMI[protected]
              EMI..DMI[protected]
              Name Ravi Kumar
              Covid19 ke karan EMI NAHI DE SAKTA PLEASE APRIL AND MAY KE EMI Aage Badha dijiye
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vyshnavi yalavarthy
                Apr 16, 2020
                Report
                Copy

                Address: Mobikwik

                I have paid my mobile bill but the amount was not paid. Mobikwik people told they will resolve the issue and asked me to share my mobikwik screen and asked me to add money to the wallet and I was doing the same also they have debited my money from my card again and the total amount comes to 7510
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  T
                  Technology Dunia
                  Apr 16, 2020
                  Report
                  Copy

                  I have a prepaid Airtel recharge of 399 to [protected] in mobikwik wallet with transaction ID MBK[protected] in 10 apr 2020 at 7.36 pm and reference id is[protected]. Plz I request you that check status of my transaction and if not done then refund me .
                  Apr 19, 2020
                  Updated by Technology Dunia                   plz help me sir
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    G
                    Gurleen Sethi Anand
                    Apr 16, 2020
                    Report
                    Copy

                    Address: India

                    I have never registered my mobile number with Mobikwik. Yet on 15th April 2020 I got a message which had an OTP and it also mentioned it will expire in 15 minutes from then. Could someone look into this as soon as possible and let me know who tried to link my number?
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      P
                      Prasanna`
                      Apr 16, 2020
                      Report
                      Copy

                      On 11th april 2020, an amount of rs.10, 000 used by mobikwik gurgaon and on 12th april rs 5000 has been used at www.mobikwik.com without my authorisation.

                      No messages from hdfc nor from mobikwik, today when i got the message from hdfc with overlimit, then only i checked the statement.

                      Please let ume know for further course of action to be taken at my end.
                      Mobikwik customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        akhilrnair
                        Apr 14, 2020
                        Report
                        Copy

                        I made a credit card bill payment of icici bank on 09 apr. Till date the amount is not credited to my card. Due to this im paying escalated interest rate on daily basis. My customercare query is still showing pending status. Further i advice all to refrain from using mobikwik for credit card bill payment as it can land you in trouble. My order id - mbk[protected]
                        Mobikwik customer support has been notified about the posted complaint.
                        Apr 15, 2020
                        Updated by akhilrnair                         Problem got resolved on 15 Apr
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          Bhoomi H P
                          Apr 13, 2020
                          Report
                          Copy

                          Address: Hassan

                          I have recharge by yesterday day but not recharged my mobile phone .so I can recharge another app my money was los please refund my money please😓
                          Apr 13, 2020
                          Updated by Bhoomi H P                           I have lost my money
                          Helpful
                          1 other people found this review helpful
                          1 found this helpful
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            M
                            Matsram Manda Sangma
                            Apr 12, 2020
                            Report
                            Copy

                            Address: Agia, goalpara,assam

                            Your Account XXXXX35252 had a POS PRCH transaction of Rs. 290.00 at ONE MOBIKWIK SYSTEMS PRGURGAON HRIN on 11/04/2020 at 19:39:34.Avail bal is RS 0.00, from card no.XXXX2974. MEGRRB 00064
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              V
                              VishalSanap123
                              Apr 12, 2020
                              Report
                              Copy

                              I want money back, I did recharge Yesterday but it was in process... please send my both transaction money...
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                J
                                Jnana Ranjan Acharya
                                Apr 10, 2020
                                Report
                                Copy

                                Dear sir

                                It is to inform you that a fraudsters hacked my phone and added near about 63500 in your wallet account. I have already given complain in icici bank local police and in cyber cell.

                                I am requesting you kindly help me getting my money back. Drtails in attachment

                                Regards
                                Jnana ranjan acharya
                                [protected]
                                Mobikwik customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  P
                                  pramod7
                                  from Karad, Maharashtra
                                  Apr 8, 2020
                                  Report
                                  Copy

                                  Address: Sector 58, Gurugram, Haryana Sector 58, Gurugram, Haryana 122101, India.

                                  I want to suggest Mobikwik company about fraud numbers on Twitter page pretending that they are customer care numbers and cheating people and spoiling companies name and reputation, these numbers are [protected], [protected], and [protected] So please take legal action regarding these numbers,
                                  Thanks.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    E
                                    Essaaru
                                    Apr 7, 2020
                                    Report
                                    Copy

                                    Address: Sector 58, Gurugram, Haryana 122101, India

                                    This is to inform you that on 3rd april 2020 at 11.45 am i was making payment of my hdfc credit card from my ubi bank account through mobikwik. So rs.2994/- was deducted from my bank account. And on very next there was an error to complete the payment process. So i did the same after few time. And it's deducted 2nd time from my account to complete my bill payment.
                                    Now i haven't yet get back my first transaction money which was incomplete to pay due to an error. Neither it's showing in mobikwik wallet. Infact it's totally untrackable. Even after so many mails they had taken no action. Also their all service centre numbers are not responding at all. Even my mobikwik wallet is disabled too from last 36 hours. Please solve above all issues.

                                    Thanks you
                                    Subham sarkar.
                                    Mobikwik customer support has been notified about the posted complaint.
                                    Apr 07, 2020
                                    Updated by Essaaru                                     Also wants to inform you that I have already checked my HDFC credit card statement regarding payment. only one payment has done after two deductions from my bank account. Where is another payment?
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      D
                                      Deepak212
                                      Apr 7, 2020
                                      Report
                                      Copy

                                      A person name kamlesh kumawat is using my phone number to his own transactions ... without my permission.

                                      Do delete this account for future inconvenience.

                                      Thank you.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        R
                                        Raj1404
                                        Apr 6, 2020
                                        Report
                                        Copy

                                        Dear Sir,

                                        My Mobikwik Wallet is blocked don't know how automatically I opened the app and trying to enter OTP it is saying user disabled and the customer care is also not helping me out giving inappropriate mails on my Email I'd

                                        Please sir help me unblock my Mobikwik account

                                        My mobile number is [protected]
                                        My email id is [protected]@gmail.com
                                        Mobikwik customer support has been notified about the posted complaint.
                                        Apr 08, 2020
                                        Updated by Raj1404                                         Dear Sir/Madam,

                                        Please help me in this worst situation my wallet account is zero and the person who is calling me as a Mobikwik representative is harrasing me, and asking my card number, card date and cvv number he has already made payment to a merchant of Rs 20000/- and Im asking to refund my money he is not providing his customer support details also

                                        Please help me to get my money back in my wallet I haven't made any payment to any merchant, please I beg you to help me.

                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Canara Bank
                                          1
                                          (5281)
                                          State Bank of Patiala
                                          1.8
                                          (194)
                                          Andhra Bank
                                          3
                                          (1659)