Mobikwik Complaints & Reviews

I wish to bring to your notice, a fraud transaction which took place on 12/10/2019, using my debit card. My father got a call from the number [[protected]]. The person claimed that she was calling from the lic and that my father's policy has been matured. She asked for the debit card number and the one time password. As my father does not have much knowledge about the internet banking process, he has given the debit card number. As soon as the call was over, she got an sms from the bank, stating that a transaction of rs 9000 was made from her card towards mobikwik.com. So i blocked the card and also filed an fir with the local police. I have also filed a cyber complaint so that it could be tracked early.

I tried to transfer money from my mobikwik wallet to a mobile number but the transaction was not successful as the receiver did not had a mobikwik account. When i went through the help option for refund in the app, it said that if the amount is not credited to the mobile number then it will be automatically refunded back to my wallet account but it is so disappointing that i havr not received any such refund and it has been more than a week now. Please help me in this regard.

This is for your kind information that i had made a payment rs. 100.00 from my hdfc credit card to https://thetimeregister.com/post-job2/ by payment gateway www.mobikwik.com on 21.09.2019 (11:05:03). After the completion of payment, i had received a message on my mobile phone that “this payment cannot be completed”. But, after few seconds, i received a message from hdfc bank that you have spent rs. 9876.00 from your card through www.mobikwik.com.br...

Hi
This is prem soni from ratangarh. I paid electricity bill through mobikwik wallet.in first attempt it showed that your transaction declined so i made a second attempt. When i checked my mobikwik wallet then i came to know that amount of 11195 of my electricity bill deducted twice for the same bill. Pla refund my money to my mobikwik wallet. Attaching screenshots of bill payment

My mobile no is [protected]

I transfer money to credit card to debit card. 11, 447rs on 12-oct-2019. Money taken from credit card and did not get in debit account. When we get the money refunded. Given below message for your reference. Please take necessary action

Mobikwik wallet (Ref id: 594aedfe7cb4e). New balance: rs 11447.81. Not you? Raise concern bit. Ly/helptct

They are cheater i have use mobikwik to pay mgvcl bill on 14/08/2019 they deducted money from my sbi account but don't pay bill to mgvcl.. I have raised complaint on 10/10/2019 but still i don't get any update from mobiqwik. They don't provide any mobile number so that we can discuss about problem. I think it is fake company i would like to request public to be aware of this company

Hi,
The transaction orderid:594c69a36ac0e.
This was made for the electric bill payment on 13th oct 2019 of rs. 4794 in mobikwik website but the bill not paid and money deducted from my credit card. Such a bad service i have never seen. My bill not paid then where is my money?
Kindly check and refund the amount asap.
This is urgent.
I will make sure not to do any type of transaction in mobikwik. Such a bug full of system.

I made a payment of inr 9, 366 to my mobikwik wallet from my sbi credit card via cashout app, but it gave some error after successful payment. Amount got deducted from my account, but still wallet shows old balance 0.84ps, i have tried getting in touch with the customer care of mobikwik but no response whatsoever. But the history show the transaction id:594b9c98e949b, kindly look into the matter and resolve it. Thanks!

Attached all kind of proof for below this complaint

Hi,

Yesterday, i have made transaction of ₹5000 against order no. [protected]adda694443 to mobile [protected]. The requested amount ₹5000 is debited from my wallet however not credited to receiver. I have raised query against ticket#12529913 for refund of amount ₹5000 which was debited from my wallet.
Please initiate refund of ₹5000 asap.
Thanks,
Jaideep
[protected]

My name is arushi mann.. Sir i was paying my electricity bill via mobikwik app on 11 oct 2019 which is 4992 rupees... And my balance was deducted from my account... But now the problem is my electricity bill still not paid.. And balance got deducted now its 12 oct 2019 and it is not paid yet... I was doing complaint so many times to mobikwik... But still my problem not solve.. Still they are not refunding my money.. I send them so many messages via app but everytime they send me computerised message again and again which is wait for 2-3 days wait for 2-3 days.... Please solve my problem it's my humble request...

Account no[protected]
Ifsc code - pytm0123456

Txn ref no - mk[protected]

Hi

I have been using mobiwik from 2 year i took a loan 2 time from mobiwik now i paid my all outstanding with his patner dmi finance and they gave me noc as well i shared that docs to mobiwik on 20sep 2019 continuous i was tracking and complaining about my app still showing i have loan kindly update in app same. But all the time i received its not the real time update kindly give us some time by give some time some time now its 22 days left and still not getting any resolution. They also said we received noc also from merchant. Then why its taking long time to resolve day by day i am trying to connect with agents but they only said wait for some time... I paid my all outstanding forclouse the amount is this you guys doing with old customer and this is how u do with us i have been all screenshort with me whenever i ping complaint after 3 or 4 days you guys replying and call the nunber of mobiwik customer care always busy after 45 min autodisconnected i tried 5 time and waited 45 min per call... This is how your service atleast clear your small problem issue then resolve bigger... You guys making small problem to big by your own. I am attaching and sending you few screenshort but i have many more if you wish then i will send all the conversation day by day from 20th sept.

I had tried to recharge my phone number [protected] through mobikwik on 10/10/2019 at 8.53 pm. Ruppes 123 is deducted from my sbi credit card account but number is not recharged. I have sent so many email to this mobikwik but no response from there side. So thats why i write my experience here.
I attach copy of bank statement with this.
Thank you.

Today my bank account got debited by rs 8000 without any information. When i checked with my bank it showed as pos prch mobikwik[protected] [protected].
I neither have an account with mobikwik nor i have done this transaction. This is a fraudulent transaction. I have reported this crime to police and thus requesting you also to credit this amount back to the originating account. For any assistance kindly call me on my number mentioned below.

Kindly look into this matter and lodge a complaint at your end too and make my hard earned money return.

Thanks & regards,

Deepa sinha
Account number :[protected]
Mob : [protected]

Sir/mam i was paying electricity bill of 4992 and the transaction had failed and money is deducted... I am in big trouble... This money matters me... My father will punish me... Please help me i m in big trouble... Please solve it...
I belong from middle class family... My father is a guard... Please refund my money... Please

Account no[protected]
Ifsc code - pytm0123456
Txn ref no - mk[protected]

Dear sir,

I used mobikwik plat form for payment of rs 12, 900/- toward my citibank credit card bill on 4th oct 2019. Amount of rs 12900/- was credited to mobikwik account by my bankers axis bank vide transaction no mob/kz60240e5681/citibank credit card, dated 4th oct 2019. However the amount was not credited to citi bank for payment of my credit card bill.
I have raised the issue with mobikwik customer care vide ticket no 12488361 on 7th oct 2019, yet the issue is not resolved. It a herculean task to get to speak to their customer care staff, which requires a waiting time of more than 30 minutes. The company does not seem to have any urgency in addressing the issue.
I am a retired sr. Citizen and if such a substantial amount gets blocked it has put me to a great financial hardship for no fault of mine.

I shall be grateful if you could help me in getting out of a such unwarranted situation.
Shaym sunder budhwar
Mobile no [protected].

Sir/mam i was paying electricity bill of 4992 and the transaction had failed and money is deducted... I am in big trouble... This money matters me... My father will punish me... Please help me i m in big trouble... Please solve it...
I belong from middle class family... My father is a guard... Please refund my money

Account no[protected]
Ifsc code - pytm0123456
Txn ref no - mk[protected]

I have added 2800rs to my wallet from debit card.
Union bank of india
Ifsc:ubin0566454
Branch:raver
2800 rs added successfully to my wallet, then i intiated refund to source bank.
Then 2800rs deducted from wallet but not credited to source bank.
Ticket no:12507158

Please help me this money is for my exam fees btech
Your kindly

Money not refunded to my bank account, three tickets are pending.

Tickets id: #[protected]Issue ticket)

Tickets id: #[protected]Issue ticket)

For another ticket to create, it is saying a pop up need to resolve the old ticekts first.

Payment order id's:

1. Bss[protected]

2. Mbk[protected]

3. Mbk[protected]

My recharge has failed and they have not refun the money to my bank account.

Please help me.

I have added 2800rs in my wallet from bank. Then i intiated refund to source
Then 2800 deducted from my wallet but not received by source card
24 hours passed please help me
This money is for my exam fees
I stucked in a big problem
Please refund my money to source card
Ticket no:12487241
Order id:594630b9e4110
Source bank: union bank of india
Ifsc:ubin0566454
Branch:raver

My name is sajid ahmed. My problem is my security pin is blocked unblock you please fast it has been blocked for a long time i've been traying for a long time but if you can not unblock it, then do something for yourself. It was blocked 22nd march 6:20 pm please, try to unblock it as soon as you can. I'm having a lot of problems with this: i am not able to recharge and transition to b.