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Mobikwik Complaints & Reviews

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Updated: Aug 30, 2026
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L
Lakhwinder Rana
from Mumbai, Maharashtra
Sep 21, 2019
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On 12aug 2019 and 13aug i tried to transfer money from mobikwik to bank account. Money from bank along with charges first deducted from the account in i want to transfer money and later on only money reverted in account butcharges were not refunded. Then i read that money couldn't be transferred. If money couldn't be transferred in account then refund the amount deducted as charges for transfer of money. Please help me to get back my hard earned money.
Mobikwik customer support has been notified about the posted complaint.
Sir main transfer kr raha tha apna account me toh mera rupiya kt gya but mere account me nhi mila sir mujhe
On sept 21st 2019 i have transfer 35, 000 RS/- from my credit card account
order id:- 5930f2b0188e4
money got deducted from my credit account but it is not yet credited to my bank account

on 20sept 2019 i have transferred 12, 000RS/- they also got struck. please resolve this issue as soon as possible.
When i open mobikwik account which i login with my number [protected] it is showing that the user is disbled. I have 25000 rupees in mobikwik wallet, how to get the amount which has been blocked
Place open my account
Please stop my my transection which was held today with my credit card no is [protected] amonnt is 19999
Rahul Sharma
Please stop this transection
I am share image of this
P Rahul sharma's reply, Sep 18, 2019
And please send your customer care number so that we can talk with them and hindi
P Rahul sharma's reply, Sep 18, 2019
Please return this transaction which is done by today from my credit card as seen in attached image because this was done by fraud person
M apna pin no bhul gya hu aur mujhe bhut problm ho rhi h mere kafi pase use fase hue h jo m use nhi kr skta mne vha apna aadar card pen card transactions vgera sub uploaded kar diya fir b aaj 15 din ho gye abhi tak mere pin unblock nhi hua plz plz plz hlp
I cannot pay Credit Card Bill from last 5 Days. Yesterday I have Paid BSNL Land Line Bill. But I have tried to Pay ICICI & SBI Credit Card Bill. The Massage comes, Operator not available.
Please solve the issue immediately.
C S Ranadive
[protected]
[protected]@gmail.com
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    P
    Pranjal20
    from Bengaluru, Karnataka
    Sep 21, 2019
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    Address: 560035

    I got call from 2 numbers [protected] and [protected]. They said they are calling from sbi bank credit card branch. They had all my personal details: my date of birth, pan card details, personal and office address, card details, expiry month and my transaction billed amount details. They said they are extending my credit limit, and asked for otp that came on my mobile. I shared they otp, and they made a transaction of 39956 rupees using mobikwik website. They have also changed the password for my online account.

    I raised a complaint with sbi[protected] and with mobikwik[protected]. But i am afraid i will not get back my money. Please help.
    Mobikwik customer support has been notified about the posted complaint.
    Sep 21, 2019
    Updated by Pranjal20
    Please help to cancel the transaction and revert the money back.
    September 21, 2019
    $9.65
    See attached picture for account details.
    I tried calling and customer care creates ticket no but their is no solution for it anyways I have just received a loan from Mobikwik I won't pay still I get reply and solution for my concern
    Please stop my transaction which held today because it was happened by fraud person.
    Also share your customer care no so that we can talk with them in hindi.
    My order id is OMK22d1b[protected]f. i have paid rs5639.69 for my PSPCL bill. the amount was debited from my account and Paid to merchant< rrn[protected]> was shown sucessfull on Mobikwik but the bill is still not paid. I have complained at help chat with ticket no. 12179571 on sep 10, 2019 but 6 days past there is no response.
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      V
      Vidya Pothuluri
      from Nellore, Andhra Pradesh
      Sep 21, 2019
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      Address: 524003

      On[protected] i received a call from a no. Saying that they are calling from rbl bank credit card service. And asked about credit card queries. I refuse to gave the details. They have furnished the following details. Card number, name, email. Due to that i have provided the otp. 50000 rupees swiped to their mobikwik account.
      This transaction was not done by myself. So please raise this issue and resolve.
      Thank you.
      Mobikwik customer support has been notified about the posted complaint.
      Return my cash
      I paid yestaday and day before yestaday credit card bill 1 i paid 10100 and next day 13287
      In my bank account money is cuted but not paid in the credit card i want my money back please its so urgent to pay money my bill time is overing today is the last date please give back my money please thinking you sir please understand my problem
      I have not done any transaction from your site pleas you should return immediately this amount as soon as possible. i shall be highly oblige of this kind act.
      Thanking you for the same.
      Prakash Kumar Sinha
      SBI SB A/c [protected]
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        C
        Chandranna Dasari
        Sep 21, 2019
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        Address: Bangalore, Karnataka, 560016

        I have transfer ₹10, 000/- to my mobikwik wallet for transferring to my bank account. When i'm trying to transfer money from "wallet to bank" have got the error "email id not found in the request". Whenever i'm not changing my email id from mobikwik account, using same mail id, but still got the error.

        If you are not responding then i will put case against you on mobile court.
        Mobikwik customer support has been notified about the posted complaint.
        Dear Mobikwik team,

        Do we have any update on the below complaint? what is the further action and whom i can contact?

        All customer care numbers are now working...

        Regards,
        Chandra
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          M
          Mbasha@123
          from Hyderabad, Telangana
          Sep 20, 2019
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          Address: hyderabad, Hyderabad, Telangana, 500081

          Dear sir/madam,
          Yesterday I have paid zip pay bill amount of Rs:250.08 . Order id-mbk51658773 money is debit in my account and not deduct zip pay amount, bill is opned in my wallet app, There no responses from mobikwik team,
          so I need to raise a complaint, I need a resolution as early possible,
          today is my due date

          my name medarametla vinod mobile [protected]
          [protected]@gmail.Com
          Mobikwik customer support has been notified about the posted complaint.
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            I
            IME EDUCATION
            from Dindigul, Tamil Nadu
            Sep 20, 2019
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            Very intelligent fraud mobikwik
            Payment take immediately but refund process not done. Customer care no not working. All people bank details share and take money. Then raise a tickets that is useless. Fraud fraud don't play with human. Mobikwik app cheater. Overall i am transfer amount not credit opponent party but my amount deducted immediately. This is already planned. Intha pollapuku pichai edukkalam
            Mobikwik customer support has been notified about the posted complaint.
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              M
              from Mumbai, Maharashtra
              Sep 20, 2019
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              Address: 44 palayam bazaar woraiyur, Paalam bazaar, Tiruchirappalli, Tamil Nadu, 620003

              Helo sir my registered mobile number is [protected].. My loan front loan id is 919119 the payment is complete rs 6100.98. Payment is success but merchant cant get the payment i will pay another payment still now no refund please arrange refund please.. I adk loanfront customer care he says ask mobikwik zookpay payment failed so only i ask you... What can i do i attach the payment screenshot please help me refund my money.
              My registered email id is [protected]@gmail.com
              My registered mobile number is [protected]

              Please help me i need urjunt medical emergency
              Mobikwik customer support has been notified about the posted complaint.
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                J
                JatinderchawlA
                from Hoshiarpur, Punjab
                Sep 19, 2019
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                My mobikwik account is blocked. I trying to login it displays message as "user is disabled".
                My money of rs.106- is pending in mobikwik wallet. Neither no one is responding on mobikwik helpline number nor i can lodge complaint to mobikwik due to account blocked by mobikwik.

                Pls activate my account as soon as possible.

                Mobikwik id - [protected]@gmail.com
                Mobikwik customer support has been notified about the posted complaint.
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                  P
                  Pankaj Prakash boro
                  from Khawhai, Mizoram
                  Sep 19, 2019
                  Resolved
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                  Resolved

                  Address: Assam,guwahati, Noonmati

                  Rs 7500 stuck in my wallet i was transferring amount to my cousins bank account as he needed very urgently but i couldn't because of your non-conceptual policies. If withdrawing money from bank to wallet does not require kyc then why it require's for transferring from wallet to bank???. Rs 7500 is not a small amount it's someones half of the monthly salary so don't play with peoples emotions kindly do the needful.

                  7 hour crossed i mailed about it in [protected]@mobikwik.com but still their is no response from your end, if this is the you you treat you customers better to raise the issue in a social media if required
                  Nov 14, 2019
                  Complaint marked as Resolved 
                  Resolved
                  Mobikwik customer support has been notified about the posted complaint.
                  Sep 19, 2019
                  Updated by Pankaj Prakash boro
                  Just got an call from MOBIKWIK team instead of resolving my issue they have sent me an OTP & a guy called me asked me my OTP whereas in that same massage there was mentioned that do not share it to anyone. Mobikwik itself says that our executives will not ask for nay personal details like CVV & OTP's. Mobikwik team is thee any other way to solve my problem without sharing OPT's??? i just want my money back.
                  Sep 20, 2019
                  Updated by Pankaj Prakash boro
                  raised Ticket id 12253413 & 12244736 but still not resolved it seem they don't bother anything.
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                    P
                    pritam2507
                    from Delhi, Delhi
                    Sep 19, 2019
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                    My mobikwik account is blocked. I trying to login it displays message as "user is disabled".
                    My money of rs.101.61/- is pending in mobikwik wallet. Neither no one is responding on mobikwik helpline number nor i can lodge complaint to mobikwik due to account blocked by mobikwik

                    Registered email id - rg. [protected]@gmail.com

                    Enable my mobikwik account
                    Mobikwik customer support has been notified about the posted complaint.
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                      P
                      P Rahul sharma
                      from Surat, Gujarat
                      Sep 18, 2019
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                      Address: 57 sheron park halol, Panchmahal, Gujarat

                      Please stop my transaction which is done on today from my credit card number is [protected] this transaction done by a fraud person amount is 19999 please stop this transaction . Who has person will not able to collect the amount kindly resolve the same on urgent basis .l hope your positive reply .and share your customer care no so that we can able to talk with them.
                      Mobikwik customer support has been notified about the posted complaint.
                      Sep 18, 2019
                      Updated by P Rahul sharma
                      What is complaint number
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                        P
                        P Rahul sharma
                        from Surat, Gujarat
                        Sep 18, 2019
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                        Address: 57 sheron park halol, Panchmahal, Gujarat

                        Please stop my transaction which is happen today by my credit card no is no is [protected] amount is 19999 this is a fraud transaction .so I am request to please stop the same and let us know who is that person which work is done . please let me know this person name and address .
                        I am share some screen of my transaction details kindly see this and resolve the same on earliest.
                        Also send your customer care no so that we can talk with them and able to talk in hindi
                        Mobikwik customer support has been notified about the posted complaint.
                        Sep 18, 2019
                        Updated by P Rahul sharma
                        Please resolve early
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                          S
                          sumushyam
                          from Auroville, Tamil Nadu
                          Sep 18, 2019
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                          Address: A11B Villefranch ECR Gangai nagar, 604303

                          I have paid Rs.1299/-throught citibank credit on 07/09/2019 to Maha Sale for apple iPhone8 by paytm. Got message from Paytm paid Rs.1299 to Maha saleat Sept 7 2019 15:53:09 using paytm balance. But Ididnot receive any messages regarding delevery of iPhone. So please do the needful either to receive the iPhone or to get back the paid amount of Rs.1299'

                          with regards
                          D V Shyamsundar
                          Mobikwik customer support has been notified about the posted complaint.
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                            T
                            Titli__
                            from Ranchi, Jharkhand
                            Sep 18, 2019
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                            I recharged my jio no - [protected] this morning. I didn't get my recharge done. Money is deducted from my card but the recharge is not yet successful. They have written that it is in process or else your transaction money will be returned. But nothing has been done till now. Please look into this issue and resolce it as soon as possible. Or else return my amount.
                            Mobikwik customer support has been notified about the posted complaint.
                            I recharged my bsnl sim [protected] from hdfc debit card on[protected] for rs 99 from Hdfc net banking on mobikwik but recharge as not done and amount deducted by bank please refund the amount as soon as possible

                            Thank you
                            The amount 4000 has been debited from my account that did not credited to credit card .ia m trying to open mobikwik app always it showing 'user id disabled '
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                              Y
                              Yogi19
                              from Delhi, Delhi
                              Sep 17, 2019
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                              Hello i pay a loan emi rupess 1797 every month on mobikwik first time late due some emergency today i get call from your excutive he talk like very bad abused my family i go complain against this type person working this company also company given this type of training i any not pay emi you fined the penalty also take a legal action but mobikwik threatened me im going toh complaining...
                              He recovery boy number [protected]
                              He said me name is surendar
                              Mobikwik customer support has been notified about the posted complaint.
                              I had add money from credit card but not show in wallat still my money not refund

                              My name -mayur sunil nirbhavane
                              Mobile-[protected]
                              Amount-15610.65
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                                Y
                                Yukku
                                from Delhi, Delhi
                                Sep 17, 2019
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                                Address: Gurugram
                                Website: www.Mobikwik.com

                                I have opened my wallet account with mobikwik, but cursing myself as they are very unfriendly and insensitive. After locating contact number from their website, for the last 1 hour i m listening the music. No customer care person is coming on line. I have sent various grievance messages on their app in my mobile, but none is resolved. This is ridiculous. I have actually cashback issue with them which i did not receive as per their promo code.

                                I have been trying to contact them for the last one month and left many messages on their app, but in vain. I have made hard comments that they are and not customer-friendly and not calling me back in spite of various messages and emails. I felt cheated by their cash back system and i felt it because you people are not listening nor call back. I again request that a responsible person from mobikwik should contact me immediately.

                                Kishore kumar
                                Email id: [protected]@yahoo.com
                                Mobikwik customer support has been notified about the posted complaint.
                                I pay electric bill 8090 date 13/9/2019 payment process failed but money debited on my account and not refund money on my account after 3 days pls refund my money imidately i face lot's of problem with this...i don't paid my electricity bill at time and also don't use my money
                                Please make a reverse of the payment by mistake done by me from my wallet to a wrong mobile number. Transaction ID[protected]ef6 Time:08/09/2019 12.09 pm.
                                Remitted Rs.920 to TNEB. The Payment was not success and shows pending from 31st August and also it was not refunded to my account till date.
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                                  S
                                  Shivam Koshti
                                  from Ahmedabad, Gujarat
                                  Sep 17, 2019
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                                  Address: 380026

                                  My last transaction of 17-sep-2019 rupees 17018 rs, i use mobikwik upi to bank account of canara bank is showing successfully done but today the account holder is very tensed that money is not reached to his account. When i checked into my mobikwik history it's not showing invoice summary. If mobikwik is not transferred money to account then refund my money. I also tried to contact mobikwik customer care on no. [protected] there is no answer only ivr recording was asking me to hold. I'm really fed up with mobikwik. T. I'm requesting consumercomplaints.in to take an specific step against mobikwik.
                                  Mobikwik customer support has been notified about the posted complaint.
                                  Lone processing very bad.all time submit our ditels he said documents not matched.
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                                    gopinath lakshiminarayanan
                                    from Delhi, Delhi
                                    Sep 17, 2019
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                                    3/08/2019 purchase subject: mcupos 08aug0908 card no.: 5497xxx0xxxx2206 08aug19 090836 mobikwik inr2nd floor office ref:[protected] 749.00
                                    13/08/2019 purchase subject: mcupos 08aug0858 card no.: 5497xxx0xxxx2206 08aug19 085815 mobikwik inr2nd floor office ref:[protected] 533.00
                                    13/08/2019 purchase subject: mcupos 08aug0903 card no.: 5497xxx0xxxx2206 08aug19 090321 mobikwik inr2nd floor office ref:[protected] 1, 418.00
                                    13/08/2019 purchase subject: mcupos 08aug0913 card no.: 5497xxx0xxxx2206 08aug19 091310 mobikwik inr2nd floor office ref:[protected] 497.00
                                    13/08/2019 purchase subject: mcupos 08aug0916 card no.: 5497xxx0xxxx2206 08aug19 091631 mobikwik inr2nd floor office ref:[protected] 610.00
                                    Mobikwik customer support has been notified about the posted complaint.
                                    As soon as I receive an otp, it does give a place to enter the otp I tried 2 times since a week because it says otp sent Max number of times. But when I try to enter it asks for password not otp.
                                    Yesterday i recharged my account with 498 rs and the balance is deducted from bank account but the recharge is not successful.Try to resolve the issue as soon as possible.
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                                      S
                                      Swastika01
                                      from Mumbai, Maharashtra
                                      Sep 17, 2019
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                                      I was tranferring rs 2600 from mobikwik to beneficiary account. I didnot allow me to transfer without kyc. I tried to do it online but didnot allow so i tried stores option. I selected mr bimal dey jadavpur stores. It gave me pay option. I thought since beneficary details was already added i thought my money will be transferred to my beneficiary. But instead to my surprise my money got transferred to bimal dey. I called this person he said he is no agent and he gossips in a tea shop in jadavpur and he donot know how his number is added to mobikwik agent. And he never used mobikwik. Now my money is fraud. What i am i supposed to do. I tried raising ticket and ofcourse the its a very unfriendly interface and my ticket is due two days to be resolved. I have like no hope of getting my money back. This is a utter fraud...
                                      Mobikwik customer support has been notified about the posted complaint.
                                      Sep 17, 2019
                                      Updated by Swastika01
                                      Order no[protected]d1a
                                      Sep 17, 2019
                                      Updated by Swastika01
                                      No resolution from Mobikwik as of now.

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                                        H
                                        Hyurrr
                                        from Delhi, Delhi
                                        Sep 16, 2019
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                                        Hi mobikwik what are you doing...if anyone missed one emi means you will call their relations & spoiling their names???your executive speaking in bad words & giving torcher...how you copied my all contacts & asking emi with my relations & friends...this against law...if I paid emi once..did my bad name will erase from my relations???for 4000 you spoiled my life...I'm going to attempt suicide...you are the main reason...100 % you only ...I will complaint with written...friends don't take loan from movikwik..
                                        Mobikwik customer support has been notified about the posted complaint.
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