Mobikwik Complaints & Reviews

Address: Ludhiana, Punjab, 141010

Please find the details of fraudulent txn below:

Amt - ₹1926
Txn date - feb 8, 2019
Time - 2:44am
Mobile - [protected]

Money was debited from mobikwik wallet only not from debit card. Otp came to my phone at 11:09pm on 7th feb2019 which i never shared with anyone. This was bug from mobikwik, how could anyone login without getting to know otp. I have also sent the mail to [protected]@mobikwik.com, but no response.

Mobikwik customer support has been notified about the posted complaint.

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S

srivatsa a

from Bengaluru, Karnataka

Feb 12, 2019

I purchased Gold for Rs.7000/- two days before and now I am unable to sell the gold. Please help to resolve this issue.

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Hi team,

This is with regards to one of the transactions i had done on makemytrip w. R. T purchase of an airticket. I had done the transaction using mobikwik wallet and on ticket cancellation have received the refund in my mobikwik wallet.

Currently i am based in italy and cannot access my wallet due to mobile number not being operational. The mobile number i had used for booking was +91 [protected] and the makemytrip reference booking number was nn[protected].

I would request you to look into the issue at the earliest and let me know the way i can pull the money out of the wallet.

Best regards
Ashit gandotra

Mobikwik customer support has been notified about the posted complaint.

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J

Jyoti Dhawan

from Mumbai, Maharashtra

Feb 11, 2019

Dear sir

Mobikwik has not given cash back as per promise of RS 300/- as I recharged Rs 399/- it is denied such kind of fraud is taking place by this app.

JYOTI DHAWAN
[protected]

Jio fraud

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Address: Hyderabad, Telangana, 500062

Website: m.mobikwik.com

Wallet money deducted without any transaction..

Hi, i have been using mobiwik continously since 2 months everything was fine. But today i really had a bad experience.

My wallet balance used to be rs 1117 but today morning it suddenly went to rs. 807.. What's wrong with your app..

And there are no traces of the transactions in my wallet history and didn't even receive any notification that my money was deducted.

Tried to order from zomato using mobiwik wallet.. Two times it got failed and rs 155 was deducted each time which sums to rs 310 which had been deducted from my wallet without any successful transaction..

Kindly refund my money back..

Photo attached was my wallet after the money deducted

Feb 12, 2019

Complaint marked as Resolved

Actually mobikwik had not even responded for this issue.. Zomato customer care Service helped me resolving this.. Today I got my money back from Zomato but still there is a bug in mobikwik, I.e., amount has been deducted without any traces of such deduction in wallet. Mobikwik had not yet responded for this.. Mobikwik need to fix this.. It should notify the user when ever there is any deduction from wallet even for failed transaction...

Mobikwik customer support has been notified about the posted complaint.

Feb 10, 2019

Updated by bhanua22 Why my complaint has not yet posted to mobikwik.. Can you please help me reach them fast

Feb 11, 2019

Updated by bhanua22 Also spoke with Zomato Customer care they gave me the Transaction I'ds of the failed transactions..

Attaching them for your quick assistance..

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S

Shomi Ansari

from Varanasi, Uttar Pradesh

Feb 11, 2019

Transaction id (EN[protected] phone number ([protected]) (AIRTEL) Gmail id [protected]@gmail.com Amount-35 rs there are recharge is worng number recharge then how to recharge successful plz refund my money in wallet

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V

[email protected]

from Madurai, Tamil Nadu

Feb 11, 2019

Yesterday Night 10:37 P.M I will recharge forgetly twice for the same Vodafone no. [protected] with order I'd - EN[protected].
Pls refund my money to my wallet.

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[email protected]'s reply, Feb 6, 2019

Yesterday Night 10:37 P.M I will recharge forgetly twice for the same Vodafone no. 9751575196 with order I'd - EN462825715.
Pls refund my money to my wallet.

D

Dauda Karjee

from Bhubaneshwar, Odisha

Feb 12, 2019

I had recharged 47.5 rupees with instant mobikwik balance 2.5 rupees.total 50 rupees.but it was failed.but my 47.5 rupees was deducted from my account . mobikwik gave sms for refund .but I can't get my money.so refund me. Date 25 January.

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Dauda Karjee's reply, Feb 2, 2019

Refund me deducted 47.5 rupees on 25 January

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Address: Palakkad, Kerala, 678013

An unauthorised frsud txn had happened for rs.1070 dt 3/2/19, using the given mobiquick wallet id. The payment was made to zingoy ac. I have contacted them and made the txn failed. Kindly make arrangement to refund the amount to my wallet as soon as possible. The order id was 5924834 more than that i would like to raise a complaint with ciber crime dept, so that i can make the fraudester punished. This is the mail that i havesent to mobikwick on 7 feb 2019 regarding fraud happened. Evenafter several reminders, they are not at all responding

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R

Ruchita Arora

from Gurgaon, Haryana

Feb 11, 2019

Airtel postpaid bill mobile number [protected] of 280/- submitted through mobikwik wallet on 08/02/2019 at 11:45 AM .The bill shows successful but customer didn't get the update and even not get the text message .The transaction ID was MK[protected].Please take action as not updated.

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Address: Hyderabad, Andhra Pradesh, 500038

Website: Mobikwik.com/help

I added of 10000 rs but while transferring it's shows kyc details are to be update following pics are seen and no assistance for transferring or response through phone and messages even complaint token no. Also raised but no response from them please resolve the issue tickets no. S are 10418075, 10404170 from past 7 days and my contact no. Is [protected]

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Address: Ludhiana, Punjab, 141001

I have done a payment of 114 rupees on 9th of january 2019 from my mobiwik wallet with registered mobile number [protected] and name manish kaushik.
The amount has been debited from my account but due to payment failure the order is not placed. After so many tries i am unable to contact any of their customer care executive. Simply they are looting people by making fraud transaction.

Mobikwik customer support has been notified about the posted complaint.

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B

bhanua22

from Hyderabad, Telangana

Feb 10, 2019

Even I had the same issue today.. I tried to order in Zomato using mobikwik wallet.. Twice the transaction got failed and Rs 155 has been deducted each time which sums to Rs 310.

There are no traces of such deduction done in my mobikwik wallet history.. Raised a complaint, wrote a mail to [protected]@mobikwik and also raised a consumer complaint here, but still it's not resolved..

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Address: Jabalpur, Madhya Pradesh, 482005

Dear sir/madam

This is to complain about 02 fraudulent transaction from my mobikwik wallet. The fraudulent transactions were made at about the same time and on same date[protected]. Total amount of transaction = rs 7276/- + rs 5350/- = rs 12626/-.
Details are as below:

I) txn id 6045520, paid to zingoy; rs 7276.00
Ii) txn id 6044739, rs 5350.00; paid to zingoy.

I expect a refund from the company mobikwik.

Avinash kumar
[protected]

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Hi, i am melwin mendonca... Amount was deducted from my mobikwik wallet of rs. 50...... Mobikwik — failed to transact but the amount deducted from my mobikwik wallet... I kindly request you sir to refund my cash... Of rs. 50 as much as possible soon... You have to refund it vey soon... Thank you... Sir... I hope that you will refund my money...

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Address: Udupi, Karnataka

Hi, i am melwin the amount was deducted for 2 times₹399 and ₹399 from my bank account to make reacharge for my mobile number.... Mobikwik — is failed but two times amount deducted from my bank account. I kindly request you to refund my total of rs.798. As much as possible plz refund it soon... Thank you... This is my last recharge from the mobikwik...

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Dear sir
I have booked a ticket from irctc and paid the amount through mobiwick wallet. I cancelled the ticket but not received the refunded amount in my walet. Please look into the matter and credit the fund in my wallet. The refunded amount is 1505. I am frequent user of mobiwick but and also satisfied with this wallet but this is the first time i have found this type of problem. Hope u will resolve my problem soon and credit the amount. Please acknowlege my compliant and revert me back on my mail
[protected]@yahoo.co.in
Regards
Waseema

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I am RAJESH KIRITKUMAR MAGIYA from kolhapur, Maharashtra.I had a complaint regarded fraud transaction that I had a call recieved from afraud number at 7 feb on around 4:30 pm asking for the credit card number and OTP received at registered number ([protected]). I unfortunately provided the OTP to the fraud caller and two transaction worth Rs.10000 takes place through Mobikwik.The amount 20000/- is debited from SBI credit card.I hereby request you to stop the transaction and refund our money back as soon as possible or redeem our money.
Thanking you
Regards: RAJESH MAGIYA (KOLHAPUR, MAHARASHTRA)
Fraud no:[protected]

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R

Ramkumar Mandal

from Muzaffarpur, Bihar

Feb 8, 2019

My mobile no.[protected]
but problem Bihar patna not show

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Address: Chennai, Tamil Nadu, 600100

Transferred money on 5th February, 2019 from one account to another account on Mobikwik. Two transactions failed. The app informs payment done but the money is NOT credited in the respective account.

First transaction
Order ID : OMK2266fd3871fe1aa
UPI Transaction ID:[protected]
Date: 5th February, 2019
Amount : Rupees : 6, 000

Second transaction:
Order ID: OMK22670c6e4fade6c
Transaction ID:[protected]
Date: 5th February, 2019
Amount: Rupees: 1, 000

Attaching the screenshot of payment status displayed on Mobikwik and the respective account's statement proof that the money is not credited.

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K

Kunalrudra

from Lala, Assam

Feb 8, 2019

Two times bill payment failed but two times 585 rupees deducted from my account

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G

gargdeepak0004

from Gurgaon, Haryana

Feb 8, 2019

Hi Team, My mob number is [protected] which is registered on Mobikwik. Today I seen that Rs. 5000 Showing Paid on 1st feb 2019 to Zingoy, which was not done by me. & I surprised that I have not received any otp from Mobikwik..

Mobikwik dont have Contact Number & every time No reponse on email

I think Mobikwik Security Servers are not Good

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Mobiqwik deducted 5000 RS from my UPI linked account and then they said it's refunded back to my account.

Nothing came back to my account. When I raised a complaint, no response for 24 hours.

Then I followed up again after 24 hours, they came back that they need 7 working days to respond.

Is this a ploy to extract money from customer account, earn interest under the name of technical glitch and then refund after 1 week (after Mobiqwik earning interest)?

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Dear,
I have received a complaint from Pawan kumar s/o Munshi Ram Village Badoli PO Dradha Tehsil Dalhousie Distt. Mandi that a call from a number received and he asked for the card number and OTP received at registered number .Complainant/Victim unfortunately provide the OTP to caller and transaction worth 40, 000 rupees takes place through mobikwik.Which is not done by the complainant The amount 40000/- debited from his SBI A/C Number [protected]. I hereby request you to stop all the orders which have received payments from aforesaid bank account and redeem the money of the complainant .

.regards:-- Insp. Sandeep shrma SHO PS Joginder Nagar Distt. Mandi (H, P, )

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N

NEERAJBIHAR

from Sambalpur, Odisha

Feb 8, 2019

This is Neeraj kumar our moviqwik regd. Mob.no. is [protected] our bank account in sbi. Our 2600/- missing in 7/02/19.
Sir plzz help me & back 2600/- rupay in our sbi bank account. I am journalist in bihar.
Thank you

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Address: Pune, Maharashtra, 411016

Amount was deducted for 2 times 9619₹ and 9473₹ from my bank account to pay my credit cards bill... Payment is failed... And money has been deducted... And they said money will be reversed back into your account... Upi transaction id is debited inr 9619.0 on date[protected]:16:28 pm by upi ref no[protected] and 2nd is debited inr 9473.0 on date[protected]:13:47 pm by upi ref no[protected]... I hope you resolve the issue as fast as possible and money reversed back into my account.. I have even registered complaint in help section many times...
This is a case of cyber crime. Kindly enquire into the matter from your end and refund the money which has been taken from my account by fraud...!

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K

Kunalrudra

from Lala, Assam

Feb 7, 2019

I am trying Dakshin Haryana Bijli Vitaran Nigam electric bill payment from mobiquick app my payment order failed two times but two times 585.20 rupees deducted from my account please solve my problem My payment order I'd 580ddf667e341and 580de3f5fa7d5
My transaction date is 02 February 2019 in morning so help me quickly sir ok

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D

Dishank Choudhary

from Vijayawada, Andhra Pradesh

Feb 8, 2019

I recharged my dth of 407 and the amount is deducted from my account and recharge is not done and in transaction history it shows no invoice available for this transaction.

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I am trying dakshin haryana bijli vitaran nigam electric bill payment from mobiquick app my payment order i'd 580ddf667e341failed but 585.20 rupees deducted from my account after some time i am re trying same bill payment but again failed it's order i'd is 580de3f5fa7d5
And again 585.20 rupees deducted from my account please solve my problem and my transaction date is 02 february 219

Feb 6, 2019

Complaint marked as Resolved

No response

Mobikwik customer support has been notified about the posted complaint.

Feb 07, 2019

Updated by Kunalrudra Please solve my problem My two bill payment failed but two times 585.20 rupees deducted from my account

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S

Sunil limkar

from Pune, Maharashtra

Feb 6, 2019

Dear sir your company send to me one massage 300 cash back offer but till not any cash back Get Rs.300 SuperCash on recharge of 498 (2 GB/day for 91 days) through Mobikwik for your Jio number [protected]. Click http://bit.ly/jioplan to recharge. T&C apply. Please send me clarification

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R

Risabh gautam

from Bhopal, Madhya Pradesh

Feb 8, 2019

My name is rishi raj gautam and my contact no. is [protected]
my boost loan emi deduction date
[protected]..
but not deduct emi ...my bank account... so it's not my foult...it's your foult...please deduct my emi...and i am not pay any bounce charges

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P

PANCHSHEEL ASSOCIATES

from Korba, Chhattisgarh

Feb 8, 2019

Pending money transfer from [protected] to [protected]
When successful.
Please reply urgent.

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Address: 600082

Hi,

I am elavarasan selvaraj and i use mobile number [protected] which is linked to my mobikwik wallet as well. On 10th january 2019, i redeemed sbi reward point of 19588 worth 4987 rs. I received confirmation sms from sbi rewards that my points have been successfully redeemed and as of today 5 february 2019 my sbi points is 0 after redemption. However, until now mobikwik didn't credit my money into the wallet. Where is my money?

Feb 9, 2019

Complaint marked as Resolved

Thanks Consumer Complaints forum. Only after you forwarded the message to Mobikwik they resolved it and credited back my 5000 Rs equivalent reward points after 1 month. I really appreciate this forum for helping me.

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Address: New Delhi, Delhi, 110044

Ravi gupta this side from delhi.
[protected]@gmail.com
Cell : [protected]
I've recharged a wrong number ([protected]) with rs 399 at 06:49 on 05/02/2019.
Order id is en[protected].
I've to recharge number [protected]. Vodafone.
Please respond me asap.
Refund my money.
Thank and regards : ravi gupta.

Mobikwik customer support has been notified about the posted complaint.

Feb 05, 2019

Updated by Ravig1555 Mobikwik costumer Care also Dont responding...

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G

Ganesh Amane

May 8, 2021

Dear Team,

I was wrongly Jio Mobile number recharged that is [protected] But My Mobile number is [protected].
Kindly request you to reverse my wrongly recharged amount.
Also kindly check the screen shot.
Kindly Revoke my Recharged Amount.

Regards,

Ganesh Amane
[protected]

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Address: Kannur, Kerala, 670001

I tried to recharge my phone via mobiwik at the amount of 484 using fedral banks debit card [xx1652] on 02nd feb 2019, but transaction got failed and amount deducted. They said refund will be done in 30minutes but till date (4th feb 2019) i dont get my refund money
[orderid:580e32f21a538]

Transaction date:02-feb-2019

Please look into my probelm and please do my refund immediatly

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K

Kunalrudra

from Lala, Assam

Feb 5, 2019

Very bad

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Address: 494556

I satyaveer using a mobikwik account with mob no [protected]. I tried to recharge the same no with amount 399 on 31 january 2019 for which my amount was deducted but recharge not done. And shown successful recharge but no recharge on my number. I tried to complain in help section of mobikwik but after some time shows problem resolved while the issue is still not resolved.

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B

Burra Rakesh

from Guntur, Andhra Pradesh

Feb 4, 2019

Money debited and show recharge successful ..but not reacharged ...how can I get my money

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C

Chinna babu k

from Bhimavaram, Andhra Pradesh

Feb 4, 2019

Money debited my bank account but not credited to my mobikwik wallet. 28/01/2019 T. ID. 58085475b0130.please solve this problem. Mob [protected] and email ID [protected]@gmail.com. My self CHINNA BABU K

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O

Omer Yafai

from Hyderabad, Telangana

Feb 4, 2019

Hi i m omer yafai.frm Hyderabad. How to pay electric bills.alredy try but not respond payment.only error

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 165

unauthorized fraud txn from my mobikwik wallet money

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my payment order i'd 580ddf667e341 and 580de3f5fa7d5 is failed but two times amount deducted from my account

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