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Mobikwik Complaints & Reviews

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Updated: Nov 28, 2025
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Mobikwik reviews & complaints page 165

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N
Narayana Raju Saripalli
from Hyderabad, Telangana
Jan 7, 2019
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Address: 500085
Website: www.google.com/url?sa=t&source=web&rct=j&url=wallet.mobikwik.com/&ved=2ahUKE

I have added rs9000/- to my mobikwik wallet linked to mobile number [protected] from my credit card. But later when i thought of transferring the same amount of rs9000 from mobikwik wallet to bank account, they asked me for kyc registration. I opted kyc verification at door step within 48hours. But it has been 20days still kyc verification has not been completed at door step. They didn't send any agent to complete the kyc verification process at door step. I have been raising this issue at there customer support. There is no proper support from customer care. Finally i can conclude that this mobikwik is big fraud. So i want to bring to your notice about this.
Mobikwik wallet linked with
Mail-id: naveen. [protected]@gmail.com
Ph no:[protected]
Mobikwik customer support has been notified about the posted complaint.
Jan 11, 2019
Updated by Narayana Raju Saripalli
But no proper support from mobikwik, They are directly looting money by asking debit card details...very dangerous...
My balance deducted from my bank a/c so plz refund

18dec2018, 11:31am.
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    V
    Vaishnavi Kulkarni
    from Chennai, Tamil Nadu
    Jan 6, 2019
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    Address: New Delhi, Delhi
    Website: Mobikiwik

    I deposited amount in mobikiwik wallet on 13/12/2018. My pin was blocked so i received message that you complete your kyc as i uploaded my pan card copy. As on date i couldn't receive any positive reply. I had sent so many messages. I had search their contact number but i am unable to get it. Kindly the matter asap
    Thanks & regards
    Vaishnavi kulkarni
    Mobikwik customer support has been notified about the posted complaint.
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      V
      vasantj
      from Hyderabad, Telangana
      Jan 6, 2019
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      I am unable to transfer money from my wallet to bank account no one is responding to my issue i am facing lot of trouble with this app my money 10000 was blocked in my wallet no one is responding no faqs are available relating to this they are telling that they are updating the app then why should they proceed us to add money just block that option also i want to pay my fees it is delaying they are telling that it will take 7 working days to resolve the query raised i had taken screen shots first one is no outlet found to in person verification and another is pending verification how many days it will take to proceed is not mentioned until that time i need to hold my money in that wallet respond to the issue
      +2 photos
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        R
        Rohan Rajendra Kajale
        from Savantvadi, Maharashtra
        Jan 6, 2019
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        I transferred 1000rs from sbi account through mobiqwik app to my maharashtra bank account. It credited into my account but within 5 minutes automatically debited those 1000 rs.
        And it is clearly showing that amount is debited from sbi account also and from bank of maharashtra account also..
        Amount-1000rs
        Upi ref no[protected]To which 1000rs debited)
        Mobikwik customer support has been notified about the posted complaint.
        Dear sir,
        i am having mobikwik wallet. But not able to use because of kyc .

        Self kyc option not showing and mobikwik kyc store also not available . Kindly help me to resolve this kyc problem.
        Please reactivate my locked wallet with user knowitall.[protected]@gmail.com no [protected]
        Have a balance of 900rs and unable to use it. Or else please guide me how to reactivate and unlock the account wallet.
        I had not received my cash back amount of 15% from Rs. 5000 I transferred money in trends store
        Hi, I was date 31.12.2018, amount 980 /-
        My Airtel user. Bank account in Indian bank .
        But reduce the in my account and no recharge. And then not in my wallet. Please solve the problem.

        Already 3 times help u asked. But not response. Pls immediately action.

        Pls understand the my problem

        Pls do the refund amount
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          D
          Dhirendra76
          from Jalandhar, Punjab
          Jan 5, 2019
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          Address: 143001
          Website: Mobikwik.com

          Hi dear sir /madam,... I have a mobikwik account which i use through their app. I have 1295/- rupees in the account. But i m not able to carry out any transaction through it... Every time a massage is popping up that email id not recognised, whereas i have already registered my email id with app. However the app is allowing only one transaction ie it is accepting money transfer from other bank accounts to its credit... No customer service is responding... Please do something... Thanks...
          Mobikwik customer support has been notified about the posted complaint.
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            A
            asmi@
            from Patna, Bihar
            Jan 4, 2019
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            Website: www.mobikwik.com

            They have given us cashback in the name of supercash. But now there are terms and conditions that only 5% of that supercash can be used for each payment. Unlike other apps where you can use 100% of your cashback amount for any payment. And also supercash will be valid for only 45 days after earning. So why is there a limit in the money earned?
            Who are they to expire our earned cashbacks after some days?
            This is a clear fraud feature.
            Mobikwik customer support has been notified about the posted complaint.
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              A
              Ashokgyan
              from Chennai, Tamil Nadu
              Jan 4, 2019
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              Address: Cuddalore, Tamil Nadu, 607002

              Mobikwik looted my money of rs.9600- regarding the complaint ticket id-#10048517 on 29.12.2018 i had received a call from mobikwik's customer service mobile no.[protected] and the person shared my bank account details including otp. Soon the person withdraw the amount of rs.9600- from my bank account. I was shared the otp because of the call is from mobikwik's authorised customer service number-[protected]. Mobikwik looted my hard earned money.later the same person contacted me through another mobile number--[protected].Kindly request you to please send back my amount.i uploaded the bank statement
              My mobile number--[protected]
              Email-- [protected]@gmail.com
              +3 photos
              Mobikwik customer support has been notified about the posted complaint.
              Jan 21, 2019
              Updated by Ashokgyan
              Despite of providing all required details, till date i have not received my money from MOBIKWIK..mobikwik proved that the frauds are done with their complete cooperation.why are you running away from enquiring the related MOBIKWIK's representative-[protected]-who is the culprit of this issue.kindly check his beneficiary account and phone calls.you will get the truth.
              Thanks
              Jan 30, 2019
              Updated by Ashokgyan
              when I login MOBIKWIK with my registered mobile no.[protected] the screen shows that "user is disabled" despite of entering valid OTP.In my MOBIKWIK wallet I have Rs.120.00 credit balance.kindlly return back my money.since 7days i raised this issue several times but there is no response from your side despite of providing related proofs.my advise to all the innocent people who had wallet with MOBIKWIK, be alert.suddenly MOBIKWIK blocked my account and looted my credit balance of Rs.120.00.despite of providing all details, till date my account disabled and my money also missing.be careful those who have a account with MOBIKWIK and don't keep even penny cash in your wallet. MOBIKWIK similarly known as "FRAUDKWIK"
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                C
                chai89
                from Hyderabad, Telangana
                Jan 4, 2019
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                Mobikwik is a fraud company please never use, anyway i will raise a complaint against mobikwik wallet with rbi, they are cheating customers by holding back customers money for days for failed transactions. I have made a money transfer to bank using my wallet registered with number [protected] on january 1st 2019, money deducted but can't find any transaction details, i have raised multiple tickets every time they says 72 hrs i will get refund and close the ticket, fraud and cheating company mobikwik never uae this wallet what ever reason.
                Mobikwik customer support has been notified about the posted complaint.
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                  L
                  Lovely Chakraborty Mukherjee
                  from Kolkata, West Bengal
                  Jan 3, 2019
                  Resolved
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                  Resolved

                  Money Transfer from [protected]@ikwik
                  Money Transfer to [protected]@ikwik
                  Transaction Date: THU 20 December 2018, 21: 01pm
                  Total amount paid: Rs. 6000
                  UPI TRANSACTION ID :

                  Money transferred and debited from my account and credited to the receiver account but it reversed from the receiver account and from the same UPI ID:[protected]
                  but not credited to my account
                  Please help me.

                  Billed To: Lovely Chakraborty
                  Mobile No.: [protected]
                  Email ID: [protected]@gmail.com
                  +1 photos
                  Jan 3, 2019
                  Complaint marked as Resolved 
                  have not been taken any step regarding this matter
                  Mobikwik customer support has been notified about the posted complaint.
                  Jan 03, 2019
                  Updated by Lovely Chakraborty Mukherjee
                  Money Transfer from [protected]@ikwik
                  Money Transfer to [protected]@ikwik
                  Transaction Date: THU 20 December 2018, 21: 01pm
                  Total amount paid: Rs. 6000
                  UPI TRANSACTION ID :[protected]

                  Money transferred and debited from my account and credited to the receiver account but it reversed from the receiver account and from the same UPI ID:[protected]
                  but not credited to my account
                  Please help me.

                  Billed To: Lovely Chakraborty
                  Mobile No.: [protected]
                  Email ID: [protected]@gmail.com

                  Bhai apka money a/c me wapas aa gya ki nhi. Please replay. Mera 6000 rs 20/12/2018 ko reverse debit ho gya abhi tak refund nhi aaya.
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                    M
                    Maha Lasmi
                    from Chennai, Tamil Nadu
                    Jan 3, 2019
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                    Address: 635109
                    Website: mobiwik

                    Hello sir / madem

                    I was (Airtel, amount 980/-) recharge in date 31.12.18 after noon 1.19 pm. But not recharged and then deduct the in my bank account. (Bank name : indian bank, hosur branch, tamil nadu)

                    Please refund the wallet or refund the in my bank account. Please solve the problem. Please response & take immediate action.
                    Bank name : indian bank
                    Ac no:[protected]
                    Branch: hosur branch
                    Amount : 980/-

                    Regards,
                    Mahalakshmi. K
                    Mobikwik customer support has been notified about the posted complaint.
                    I have forget my pin number typed wrong pin n I have uploaded my documents again saying to upload it there is no option it's very emergency to me I have added money also no coustmer care number no reply no quick service worst

                    no recharge but deduct the my bank account. please refund the amount - Comment #3313433 - Image #0
                    no recharge but deduct the my bank account. please refund the amount - Comment #3313433 - Image #1
                    Hi my name is Amrendra kumar and
                    my bank account is no.[protected] and mobile number [protected] and gmail id [protected]@gmail.com hai 12th November i did redmi y2 oderer of Rs.9999 25th November my refund from mi store came in mobikwik but my balance no mobikwik Wallets came in or not in my bank account. Please help me.

                    no recharge but deduct the my bank account. please refund the amount - Comment #3313557 - Image #0
                    I recharged my jio number with rs 149 the Recharge was not successful yet the money was debited from my account till now money was not refunded to my account. Three days have been passed and there is no reply from company and the complaint box is also not responding of MobiKwik.

                    no recharge but deduct the my bank account. please refund the amount - Comment #3313840 - Image #0
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                      S
                      Satchidanand Mahapatra
                      from Bhubaneshwar, Odisha
                      Jan 1, 2019
                      Resolved
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                      Resolved

                      This useless company enjoyed my money for 21 days without giving to merchant (Spicejet) i booked ticket on may 10th 2017 and travelled on 1st june2017 and in airport spicejet demanded me money again so i paid being hanged for 1 hr at counter, no one cared to listed but next day my money refunded. For this nonsense action neither both expressed grief nor paid any compensation but both are passing their fault to each other. Since 1.5 yrs io writing but all are so shameless not caring to address my complaint.

                      Hope god ll give u wisdom to not swallow public money freely and behaving like shameless beggar. Thick skinned, unconscionable management.
                      Jan 2, 2019
                      Complaint marked as Resolved 
                      In may 2017 i booked a ticket from Mumbai to mangalore in spicejet and paid via Mobikwik but mobikwik didn't pay full amount to spicejet but confirmed em payment.In airport spicejet people demanded balance amount which i paid again after hanged by 1 hr then next day merchant refunded em .When i asked where was my money for 21 days both are fixing responsibility each other and no one is providing proof of payment to each other nor giving compensation not even caring to listen my complain and marking its resolved by themself.
                      Mobikwik customer support has been notified about the posted complaint.
                      Jan 01, 2019
                      Updated by Satchidanand Mahapatra
                      i am writing to them since June1st 2017 but whole management is deaf.
                      Jan 02, 2019
                      Updated by Satchidanand Mahapatra
                      whyu marked resolved without giving justice.
                      it is unclear waht had happened.
                      The complaint on compensation / on refund has to be submitted 1 time, not 10 times during 6 months.

                      One reminder, not 10 letters, can be submitted in 15 days, if no decision is recevied from air carrier/service provder. who has accepted your complainu

                      It is unclear what happened, what do you need, why do you need compensation/refund without the documents:
                      - e-ticket (+ receipt, if any)
                      - boarding pass
                      - bag tag,
                      - other losses,
                      - what is written in your 1 and your last complaint,
                      - waht was the decsion of air carrier/service provider.

                      All disputes following the last complaint or follwoing the reply of the service provider can be resolved in the court only not later than 2 years following the flight.

                      If you do not know how to submit the correct complaint you are advised to hire laywer or a legal professional in civil aviation for a fee (it cost from 4000 till 10000 rupees) for the preparation of the civil case against the service provider for the court.
                      The court shall award the losses, reasonable moral harm, government fees by final decsion.

                      Regards,
                      Sr manager for ICAO irregulations matters
                      Aryan enginners ltd
                      email for request with documents:
                      aryan {at} vivaldi.net, where {at}=@
                      Mera naam kavita shrivastav hai mera mailid [protected]@gmail.com mera loan approved ho gaya hai but woh mere wallet account me nahi aa raha hai.

                      enjoying money for 21 days not given to merchant - Comment #3313452 - Image #0
                      Kavita Mathur's reply, Jan 1, 2019
                      Mera 18750 ka loan approved ho gaya hai but mere wallet me nahi aya
                      Dear sir

                      maine ek electricity ka bill no[protected] pay kiya tha but mere a/c se balance dudect ho gaya or bill pay nhi hua

                      transaction no - upi/dr/[protected]/mobikwik/hdfc/mobikwikp2
                      payment date[protected]

                      enjoying money for 21 days not given to merchant - Comment #3313475 - Image #0
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                        T
                        T kamalakar rao
                        from Macherla, Andhra Pradesh
                        Jan 1, 2019
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                        Address: Hyderabad, Andhra Pradesh, 501505

                        I tried to book a bus ticket from vellore (Tamilnadu) to hyderabad on[protected], an amount of rs.1365/- was deducted from my account and the ticket was not generated. Afterwards, i booked the ticket with some travels. I donot know how to get back the amount back. Since then i tried to contact your office, but could not. Hence, i request you to kindly return the amount immediately. Please credit the amount to my sb a/c no.[protected] with state bank of india, kuntloor road branch, hayatnagar, hyderabad. Ifsc code/
                        Sbin0021096
                        Mobikwik customer support has been notified about the posted complaint.
                        Rs 500 not transfer
                        Rrr[protected]

                        amount of rs.1365/- - Comment #3313362 - Image #0
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                          K
                          Kishor Boss
                          from Dehra Dun, Uttarakhand
                          Dec 31, 2018
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                          Address: Aligarh, Uttar Pradesh

                          Dear sir

                          maine ek electricity ka bill no[protected] pay kiya tha but mere a/c se balance dudect ho gaya or bill pay nhi hua

                          transaction no - upi/dr/[protected]/mobikwik/hdfc/mobikwikp2
                          payment date[protected]
                          Dudect Amount - 4132 Rs

                          so Plz Refund my Balance in My Bank A/c

                          A/c No - [protected]
                          IFSC Code - SBIN0004944
                          A/c Name - ROOP KISHORE
                          +1 photos
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                            M
                            Murali pv
                            from Bengaluru, Karnataka
                            Dec 31, 2018
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                            Address: Bangalore, Karnataka, Qutu
                            Website: Google

                            Sir, my name is p, venkata murali from bangalore. I was transferred amount rs[protected]+5000+5000+5000) to my friend account, dec 24 th, 2018. Time 5.17 pm, through mobikwik account, amount dedected in my account, but amount not add my friend account. Already i send transaction id details in mobokwik app help and support. But no replay from mobikwik care. Pls help me. Customer care no one is switched off, another no also always time busy. What can i do? Pls help...
                            Mobikwik customer support has been notified about the posted complaint.
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                              G
                              group all
                              from Kashipur, Uttarakhand
                              Dec 31, 2018
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                              Address: New Delhi, Delhi, 110009

                              Money deducted from account on 24 december but recharge not done. Tried to complaint but only managed to get ticket id, do not know what to do with it. Every time you try to talk to someone from mobikwik or mail (Which is not avaliable) they generate this ticket and that's it, no information about where to track it etc. Each time they generate a different ticket id saying they will contact in 24 hrs but after a week also there is no communication. Worst service, will never suggest anyone to use this app.
                              Ticket id[protected]
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                                P
                                PrashantPatil99
                                from Sangamner, Maharashtra
                                Dec 31, 2018
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                                Address: 413222

                                Respected sir,
                                Above mentioned subject i have pay bill of electricity in last month date of 10/12/2018 but 1st time transaction fail but money deducted from account. Then i have pay bill second time that time payment success and money also deducted from account. But 1st time fail amount is not refunded. I have also place complaint request but mobiqkwik company not solve my issue. Please solve my issue.
                                Thank you
                                +2 photos
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                                  U
                                  Umamaheswar.thati
                                  from Chennai, Tamil Nadu
                                  Dec 30, 2018
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                                  Address: Nalgonda, Andhra Pradesh, 508001

                                  Hi sri,

                                  I tried to book tickets using mobikwik through irctc. Probably due to long time in payment process, the irctc session timed out and the transaction failed but money got deducted from hdfc bank. Transaction id:[protected]. I am waiting 8days onwards for refund the amount. Still i am not get amount. Pls help us.

                                  Thanks for paying rs.576.80 from a/c xxxx9313 to zaakindianrailwaysca via netbanking. Call [protected] if txn not done by you

                                  22 dec 2018 — zp8c8fc6749582-zaakindianrailwaysca —[protected] — 22 dec 2018 — 576.80

                                  Thanks,

                                  Umamaheswar
                                  +3 photos
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                                    S
                                    sp@singh
                                    from Jodhpur, Rajasthan
                                    Dec 30, 2018
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                                    My mobiqwik account is regetered with email id is [protected]@gmail.com with mobile no. (Which number i have been forgottton/closed) but when i do registered with some other mobile with same email, wallet balance is not showing.... Other wise when i do forgotton password its sending otp on old registered mobile no which is unrecoverable. On mobiqwick site customer care no has been given but that no is telling invalid. So i am unable to do something in that favour. Please do something in my favour.
                                    Thank you
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                                      Abhimanuew ch
                                      from Narayangarh, Haryana
                                      Dec 29, 2018
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                                      Address: Jammu, Jammu and Kashmir

                                      Sir i had done one transaction through myntra and paid throght mobikwik.
                                      But out of 3 items in my order i got refund of only 2 from mobikiwi but myntra has refunded for all the three.
                                      Kindly help me with the same and refund my money to same credit card. Previously also i complaint to your executive on call but my issue is not resolve till the time.
                                      Order id[protected].
                                      Order by abhimaniew choudhary
                                      +1 photos
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                                        sainadh Yeminedi
                                        from Hyderabad, Telangana
                                        Dec 29, 2018
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                                        Address: Guntur, Andhra Pradesh, 522005
                                        Website: mobikiwik

                                        I have done to wrong bsnl number [protected] insteaded of [protected] please reversed this transaction
                                        My registered mobikwik number -[protected]
                                        Order id is BSS[protected]
                                        Total amount 551
                                        Network name BSNL
                                        Please reversed this transaction I have done unfortunately at night the recharge money is not small amount and this is not regular amount please reversed this transaction
                                        +1 photos
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