Submit a Complaint
Claimed

Mobikwik Complaints & Reviews

www.mobikwik.com
1
Updated: Aug 30, 2026
Complaints 7163
Resolved
862
Unresolved
6301
So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to Mobikwik

Having problems with Mobikwik?

File a complaint and get it resolved by Mobikwik customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
Mobikwik

Mobikwik reviews & complaints page 167

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
V
Vishal a Thakur
from Unnao, Uttar Pradesh
Jan 24, 2019
Report
Copy

Address: Lucknow, Uttar Pradesh, 226020

I done recharge but not get in mobile number and money will be not refunded..please refund my money or do my recharge with in 24hour this APK is fraud I done so many times this problem face each and every transaction please help me for giving me a solution of the transaction other wise give me refund any to my bank account please help me sir for my mobile number resister [protected]
Mobikwik customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Sairohit45
    from Thiruvananthapuram, Kerala
    Jan 23, 2019
    Report
    Copy

    I raise a complaint long ago regarding transfer of wallet amount into bank.. On 19 th January one ### called me from mobile number [protected].and ask me otp.. I mistakenly told otp.. Then ### asked me account number to which the wallet amount should be transferred... Then I came to know that the ### trying to loot my money.. Then immediately i cut that call. On 23 rd January today that ### used my wallet amount to pay badarpur service station bill... I searched that number in true caller and it shows as Uzma khan.(bloody ###)... I want that ### to be arrested by police.. And logout my account from his device.. I want my money refund too... I seriously asking mobikwik how these fraudulents came to know the compliants raised by mobikwik users in their own mobikwik account... Uzma khan you are going to punish...
    Mobikwik customer support has been notified about the posted complaint.
    View replies
    App is not telling nearest kyc centres where to update the kyc physically

    my money is struck in wallet from past 3 days what to do

    [protected] is my no
    Reply
    Helpful
    Found this helpful?
    1 Comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      D
      ddsrikanth
      from Tiruchirappalli, Tamil Nadu
      Jan 23, 2019
      Report
      Copy

      Address: 533107

      Dear Team,

      This is Devada Devi Srikanth and my mobile number is [protected], I by mistakenly deleted my mobikwik account. I would like to resue the account . When Im trying to login using my number [protected] im getting OTP after entering OTP its displaying " error : user disabled". I have lodged a complaint to mobikwik but there is no response as its been almost 15 days after complaining.

      I request you to enable my MOBIKWIK account with mobile number [protected]. Please do the needful as soon as possible.
      Mobikwik customer support has been notified about the posted complaint.
      View replies
      Dear Sir/Madam,

      I have made the electricity bill payment using mobikwick app, For single payment multiple deduction from my bank account(SBI). Kindly solve the issue.

      Details:
      TRANSFER TO[protected]
      TRANSFER TO[protected]

      Thank you.
      Reply
      Sir pls my money transfer pending plz refund my money
      Reply
      Helpful
      Found this helpful?
      2 Comments
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        P
        prashantgovekar
        from Mumbai, Maharashtra
        Jan 23, 2019
        Report
        Copy

        Address: Thane, Maharashtra, 400608

        Sir in my mobiwiki app when i want to enter my phone no [protected] and password. It shows user is disable.. How can i enable it.. I want to use tha app bec i have some money on it.. My e_mail id is [protected]@gmail.com
        Sir please resolve my problem as earlier as possible.. And i also dont use my bajaj finance app.. It also show user is disable please resolve as ealier as possible
        Mobikwik customer support has been notified about the posted complaint.
        View replies
        I have the same problem. There's money in my wallet. What to do?
        Reply
        Bs Shahid's reply, Mar 10, 2020
        plz help
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bhavana2468
          from Guruvayur, Kerala
          Jan 23, 2019
          Report
          Copy

          Address: Hyderabad, Telangana, 500027
          Website: Mobikwik.con

          Whenever we search for mobile wallets mobikwik has the least credibility.
          Now i get it why, as i have lost aboutv400 in october. They told i will be getting a 50% off but instead i got super cash which i cant use accordingly to me for that super cash to turn to cash i have to buy scratch cards again and at that time they expired all d super cash available in my wallet and again today i have to use mobikwik butbits like iam wasting twice the money.
          Mobikwik customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            Z
            zafranaf
            from Bengaluru, Karnataka
            Jan 22, 2019
            Report
            Copy

            I have done ease my trip flight booking through through mobiqwik using my debit card. Money deducted from my account but mobiqwik has not transfered the amount to ease my trip. There is no way to contact mobiqwik as they don't have a proper customer care. I called to their mobile number but they are not attending calls. I contacted bank but the payment is already done to mobiqwik.
            Mobikwik customer support has been notified about the posted complaint.
            View replies
            Pls refunds my money pls
            Reply
            Gajju Naval's reply, Jan 24, 2019
            10000 deposit pending
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              S
              ssvarun00
              from Attingal, Kerala
              Jan 22, 2019
              Report
              Copy

              Address: Thiruvananthapuram, Kerala, 695006

              I want to upgrade my wallet adhering to kyc norms. I cant use my wallet money it seems to be locked in wallet. Kyc centre is not available in trivandrum, kerala. What should i do to save my hard earned money? I am awaiting your reply without further delay. If not addressed in time i will look for other legal options such as rbi. I have checked for kyc centres near me but no mobikwik centres found. I am working hard for my money please dont play with customer's emotions. If not possible to provide kyc services, arrange a mechanism to re deposit wallet money to my bank account
              Mobikwik customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                N
                naveeen1
                from Bengaluru, Karnataka
                Jan 22, 2019
                Report
                Copy

                Address: 560076

                My mobile number is [protected] i want to transfer from my wallet to my bank account till now no one from mobiwikik as taken the steps its really disguesting ridiculous i am getting huge delay as amount is struck one person techie savii messaged here but no action taken kindly look into this matter immediately my kyc i am unable to do any where here kindly look into this matter seriously and solve as early as possible kindly get back to me
                Mobikwik customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  H
                  Harisha r
                  from Bengaluru, Karnataka
                  Jan 18, 2019
                  Report
                  Copy

                  Address: Dakshina Kannada, Karnataka, 575019

                  It showing invalid cell number and mail doesn't exist, what to do, not even do bank transaction and whom to complain about this and where to lodge complaint, it looks something fishy, please some one help me in this regard, initially everything seems ok, now can't do even small recharges, worried about my money, plz help... It will solve or not solve as early as possible
                  Mobikwik customer support has been notified about the posted complaint.
                  View replies
                  Order no EN[protected]
                  I made a recharge for [protected] but [protected] got recharge
                  Recharge amount is 65,

                  Please solve
                  Reply
                  Date[protected]
                  -I had done payment of credit card through mobikwik, of 11175 rs but did not get credited to credit card please help.
                  -Refund needed
                  Bank details
                  CITY BANK KOREGAON PARK PUNE
                  ACC NO - [protected]
                  IFSC - CITI0000005
                  Pradip Gaikwad
                  [protected]
                  Reply
                  Credit card bill paid through upi amount, debited from my account on 18/1/2019 till now i didn't get any feedback and anything and not showing in transactions nor in credit card pls revert my money back
                  Reply
                  Dear sir

                  Mobikwik has not given cash back as per promise of RS 300/- as I recharged Rs 399/- it is denied such kind of fraud is taking place by this app.

                  JYOTI DHAWAN
                  [protected]
                  Reply
                  I have tried to place an order with Shopclues however the amount is deducted and stucked with u. Please refund my amount asap.

                  I have already contcated with shopclues for the same.

                  Either you refund or should i contact to consumer forum. My bank also states that the amount is with you.
                  Reply
                  Shalini Shobhit Mishra's reply, Jan 16, 2019
                  The amount is stucked with mobikwik.. Mobikwik has no customer care number no chat option available..for customer.
                  I have add money Rs. 4000/- on 16.01.2019 on mobikwik wallet, but due to failed transaction the amount has been deducted from my bank account but not added in mobikwik wallet till now.
                  Reply
                  Helpful
                  Found this helpful?
                  6 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    C
                    CA Veeranjaneyulu
                    from Vijayawada, Andhra Pradesh
                    Jan 18, 2019
                    Report
                    Copy

                    I have made a transaction for 6000 through mobikwik [protected]@ikwik to my friend [protected]@ikwik on 7-1-2019 at 1.51pm upi id is[protected] amount deducted but not credited to receiver account its already 10 days but the amount was not credited. Bank said that mobikiwik app only responsible for this plese solve the issue and make my money refund
                    Mobikwik customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Disny
                      from Delhi, Delhi
                      Jan 18, 2019
                      Report
                      Copy

                      Sir, i complained before regarding mobikwik wallet (Now no issue using my wallet) at this site, regarding this someone call me & say that i am from mobkwik customer service (His ph. No. [protected]) and said, open your mobikwik wallet & tell me pay and store 6 digit otp & ask about wallet balance and which card add wallet money, tell me cvv no. Printed back of card. I told them wallet balance & other information but i din't told about cvv no., when he asked about cvv no. Then i understoopd he is totaly fraud. After 30 minutes he booked xiaomi mobile from my wallet rs. 13999/- but failed to transaction amount. I atonce complained in police and cyber cell and given all the infomation to police. Is that possible any member of mobikwik service center ask about this type of information. Please take against those people who try to destroy the reputation of mobikwik company.
                      Mobikwik customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        P
                        pawan.adley
                        from Morinda, Punjab
                        Jan 16, 2019
                        Report
                        Copy

                        Address: Chandigarh, Punjab, 160036
                        Website: www.mobikwik.com

                        Mobikwik application is a wrost app which have zero customer care system they are not responding customer payment related issues. When i asked his headoffice contact number then they are not given satisfactory answare to me. I have done 25500/- payment transection to my bajaj allianz policy by mobikwik median but don't transfer my payment to my merchant. Please help me. His office contact no is [protected]
                        Mobikwik customer support has been notified about the posted complaint.
                        View replies
                        I have recharged Airtel number today morning at 9 30 am number [protected]. amount 448 amount deducted but till not recharged that number and Airtel customer care is telling not received what to do how much time u need to return money into wallet
                        Reply
                        Please help me my contact number [protected]/ [protected]
                        Reply
                        Aneesh sc's reply, Jan 16, 2019
                        My money refund and help me
                        Helpful
                        Found this helpful?
                        2 Comments
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          S
                          Sairohit45
                          from Thiruvananthapuram, Kerala
                          Jan 16, 2019
                          Report
                          Copy

                          Nomobikwik transactions history shows as amount of 6000 received but not credited to bank account... On 7th january 2019 at 1.51pm my friend sent 6000 via mobikwik to me... It shows as amount received +6000 but not credited to my account... Customer help from mobikwik does not reply properly... They always give same reply with reference number. Plese credit amount to respected bank account..
                          Mobikwik customer support has been notified about the posted complaint.
                          Jan 18, 2019
                          Updated by Sairohit45                           Please send amount to my bank account

                          View replies
                          I recharged my house number [protected] today morning at 9 30 am Airtel number amount 448 is deducted from my account I faced this problem so many times in mobikwik I can't know who is the froud Airtel or mobikwik plz solve this or I will take further action my number is [protected]
                          Reply
                          Uttam gandhi's reply, Jan 16, 2019
                          Reply me what to do
                          Hi Sir, i have small shop, Wrongly 100/- transferred from [protected] to [protected] thru mobkwik . Could u please refund to my mobkwik account.
                          Reply
                          Helpful
                          Found this helpful?
                          2 Comments
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            L
                            lakshmiprasanna1nimmala
                            from Vijayawada, Andhra Pradesh
                            Jan 16, 2019
                            Report
                            Copy

                            Through mobikwik same number has got double recharged for the same period. So, i would like to revert back one of the transactions.
                            The amount is 169.
                            It is airtel.
                            Please do let me know how to do that
                            It is done on 16th jan.
                            Need your immediate attention
                            Already provided required information
                            Contact if additional information required
                            I have been using mobikwik for my transactions. Please provide a customer care in app as well
                            Mobikwik customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              mohan1111
                              Jan 15, 2019
                              Report
                              Copy

                              Address: 520011

                              I have redeemed my State Bank of India debit card reward points of 300 points equivalent to 75 indian rupees to the mobikwik wallet app. The reward points have been deducted from my sbi rewards account and no longer exists as on 05jan2019. Point Gateway (LIVMOBIKWIK) Booking Done MemberShipNo: [protected] Points: 300.00, i also got this message from state bank that my reward points have been successfully redeemed into mobikwik wallet.But when I logged in into my mobikwik app it shows zero balance in the mobikwik wallet which should have been 75 indian rupees is not added .what happen to that account.i call to mobikwik customer care they dont have information regarding this issue. Plese help me to process
                              Mobikwik customer support has been notified about the posted complaint.
                              View replies
                              Hi,

                              I have attempted wrongly password using mobiwik app transaction. My security pin was blocked. Kindly unblock mobiwik transaction security pin.

                              I have attached my documents below.

                              Regards
                              Manigandan
                              Reply
                              Helpful
                              Found this helpful?
                              1 Comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                A
                                Amit Bapu Amit
                                from Bengaluru, Karnataka
                                Jan 14, 2019
                                Report
                                Copy

                                Address: 122101
                                Website: www.mobikwik.com/contact

                                Hello i have recharged my jio number [removed] via mobikwik of rupees 399,
                                But has taken the money and it never get recharged, and i have tried to registered two times help ticket and found those status are resolved without anything done, they dont have even contact number. This is really fake.

                                Note: i have attached my transaction id screenshot mobi1 and the help ticket screenshot mobi2

                                Thanks
                                Amit singh
                                [removed]
                                Mobikwik customer support has been notified about the posted complaint.
                                Mar 20, 2019
                                Updated by Amit Bapu Amit                                 Mobikwik customer care people tried to threatened by calling early morning at 6 am. and asked what is the issue, when told them why you are calling me so early morning, they told do you need any solution as you have a complaint in the forum. tell me the details of the issue, after explained him the details he asked me to give details of bank account so he can transfer the amount. is it this company operates like this ? please aware of this company once you have made phone recharge and if it did not recharge then forget the money because they will call you in very odd time and try to threaten you
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  Satyadeep Mahapatra
                                  from Bengaluru, Karnataka
                                  Jan 13, 2019
                                  Report
                                  Copy

                                  I have done annual recharge towards my tatasky subscriber id [protected] on 1st jan 2019.
                                  The money got deducted instantly but the issue of credit towards my tata sky account still stands unresolved and the account is deactivated.
                                  They said the money will get refunded but no action has been taken till now.
                                  I have had enough patience to wait for 13 days but now i am losing my patience as the purpose of recharge still stands unfulfilled.
                                  I expect a quick response from mobikwik to draw a conclusion.
                                  I have also raised a complaint at tata sky for 3rd time with refference number: 1abtm1o1 to resolve the matter as soon as possible.
                                  Mobikwik customer support has been notified about the posted complaint.
                                  View replies
                                  Plz credit my balance my bank account plz
                                  Reply
                                  shahabad bla Rounders's reply, Jan 7, 2019
                                  Plz refund my balance my bank ac
                                  shahabad bla Rounders's reply, Jan 7, 2019
                                  But no show balance
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Dhirendra76
                                    from Jalandhar, Punjab
                                    Jan 13, 2019
                                    Report
                                    Copy

                                    Address: Amritsar, Punjab, 143001
                                    Website: www.mobikwik.com

                                    Hi, i m dhirendra kumar yadav. Has a mobikwik account with balance of rupees 1298/-. I m not able to transfer the money back to my bank account or to do any recharge. Yes but your very wise app is allowing transferring more money in to my mobikwik account from my bank account.
                                    2. Kindly do something otherwise i am filling a case against your company.
                                    My details
                                    Email - [protected]@yahoo.com
                                    Contact number - [protected]
                                    Mobikwik customer support has been notified about the posted complaint.
                                    View replies
                                    I have recently taken Bajaj EMI. But I had a mobikwik account before but that account was disabled So I want to restore my account again .I send a screenshot photos showing my Aadhaar card and bank account details and the mobikwik account is discontinued
                                    Email: [protected]@gmail.com
                                    Mobile: [protected]
                                    Reply
                                    Helpful
                                    Found this helpful?
                                    1 Comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      N
                                      Narayana Raju Saripalli
                                      from Hyderabad, Telangana
                                      Jan 11, 2019
                                      Report
                                      Copy

                                      Address: New Delhi, Delhi, 500085
                                      Website: wallet.mobikwik.com/accounts/login

                                      After raising a complaint they called from registered mobikwik no:[protected], that concerned customer executive had pretended saying that he will do wallet to card transfer of my money of rs 9000 locked in mobikwik wallet. Instead of that he took the details of debit card. He directly stole the amount of rs 8999 from my savings account by using debit card details. I can finally say that mobikwik is fraud. It's just looting the people's money. I request the government to ban this wallet as early as possible. I am attaching the proof that my money was looted on 09/01/2019, at 4:37pm. They are not even resolving this issue.
                                      Mobikwik customer support has been notified about the posted complaint.
                                      View replies
                                      Please send customer care number and help me immediately
                                      Reply
                                      Give Me Your Bank Account Details with IFSC

                                      You can transfer your money from wallet to bank account using this link
                                      ( https://easebuzz.in/pay/TechSavii )

                                      Terms & Conditions

                                      Transfer Time : within 4-5 working days

                                      Fees : 10% Transaction Charges

                                      For Contact : [protected]@gmail.com
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      2 Comments
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        B
                                        Bhogireddy Naresh
                                        from Kodar, Telangana
                                        Jan 10, 2019
                                        Report
                                        Copy

                                        Address: Prakasam, Andhra Pradesh, 523101

                                        Dear sir

                                        Mobikwik company cheating me, as per RBI for Wallet upgration, I try to Done my wallet Kyc. But unfortunately there is no Kyc centers in prakasam Dt(Ongole), they hold 5000rs in.my wallet.. If I want do any transaction, that request is not processing due to Kyc upgrade.100 times I try to call customer care. But at least one number also not working.

                                        I request you please help me to get my money back.

                                        Regards
                                        Bhogireddy Narasimhareddy
                                        [protected]
                                        [protected]@gmail.com
                                        Mobikwik customer support has been notified about the posted complaint.
                                        View replies
                                        A transaction made for payment of electricity Bill on dated 06.01.2019 but transaction was failed and amount Rs. 5351 deducted from my bank and still not refunded in bank account...

                                        Transaction No.[protected]
                                        Order I'd MK[protected]
                                        Registered Mobile No. [protected]

                                        Please refund as soon as possible..
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Federal Bank
                                          3.2
                                          (518)
                                          BPO Helpline Services
                                          1.3
                                          (8)
                                          CC Avenue
                                          1
                                          (838)