Oct 07, 2018
Updated by Pooja Masih This is a failed transaction and neither mobikwik nor BBPS who's the biller complaint raised with both, but refund not initiated even after 9 days of failed recharge.
This the Email from BBPS
From: BBPS <[protected]@npci.org.in>
Date: Fri, Oct 5, 2018 at 6:03 PM
Subject: RE: BBPS Ref Id: MK010073zrj2 Complaint ID - 10_10032018
To: James Masih <[protected]@gmail.com>
Dear Sir / Madam,
This is with reference to your e-mail dated October 05th, 2018 regarding the payment status towards aforesaid merchant.
We have contacted the Biller Operating Unit to locate the transaction and are waiting for their feedback. We will update the status to you as soon as possible.
We request your patience in the interim.
Thanks & Regards,
Bharat Bill Payment System Team
National Payments Corporation of India
Oct 07, 2018
Updated by Pooja Masih Email sent to Mobikwik nodal team as well<[protected]@mobikwik.com>
Since, the last 9 days i am waiting for the refund against failed unsuccessful Transaction, but they are not refunding balance to my mobikwik wallet.
From: Nodal Officer <[protected]@mobikwik.com>
Date: Sat, Oct 6, 2018 at 3:49 AM
Subject: BBPS Ref Id: MK010073zrj2 Complaint ID - 10_10032018
To: James Masih <[protected]@gmail.com>
Dear User,
Thank you for writing to MobiKwik!
This is in reference to your email enquiring on the status of the payment made for your Vodafone number [protected].
We would like to inform that your transaction details have been forwarded to the respective biller and we are yet to receive confirmation from their end.
We assure the refund will be processed once it is approved by the operator against the disputed transaction. We request your patience and cooperation in the Meanwhile.
Thank & Regards
Kush
MobiKwik Team
On 05/10/2018, 19:09:29, James Masih < [protected]@gmail.com > wrote:
BBPS Ref Id: MK010073zrj2 Complaint ID - 10_10032018
First of all kindly note number is of Vodafone prepaid([protected]) under which long term recharge worth rupees 1300 was paid. This is not a Airtel Postpaid number.
Have a look on the statement of my vodafone prepaid account attached with this email.
On 29/09/2018 done a recharge through mobikwik payment solutions.
Transaction Amount 1300.
Mobile Number: [protected](Vodafone Prepaid)
due to technical glitch Mobikwik app transaction gone for Airtel postpaid. I'm currently using the same number under my Name. Complaint raised with BBPS who's the biller under mobikwik bill payment section. Complaint already raised with the concerned payment gateway, and these are my complaint number. This is the repeat complaint: AP[protected], and this is my previous complaint(AP[protected] registered without getting refund against failed payment they have marked my complaint as resolved. This is issue is discussed with both mobikwik and BBPS on facebook page and everytime they are saying the same thing transaction was successful.
Oct 10, 2018
Updated by Pooja Masih Email sent to Mobikwik nodal team as well<[protected]@mobikwik.com>
Almost 12 days gone, but no refund has been initiated against failed transaction through mobikwik.
[protected] Forwarded message[protected]
From: Nodal Officer <[protected]@mobikwik.com>
Date: Mon, Oct 8, 2018 at 5:33 PM
Subject: Fwd: Your Airtel postpaid bill of ₹ 1300.0 has now been paid!
To: James Masih <[protected]@gmail.com>
Dear Pooja Masih,
Greetings from MobiKwik!
With reference to your complaint raised, we would like to apprise you that basis your described event, we have already escalated this with operator and are constantly following up with their concerned team without delay.
We are awaiting confirmation over the same from the service provider. Kindly bear with us as we will update you as soon the status will be updated.
Thanks for your patience and understanding in this regard.
Regards
Team MobiKwik
On 07/10/2018, 09:54:29, James Masih < [protected]@gmail.com > wrote:
Almost 9 days gone. Balance not refunded to Mobikwik wallet against failed transaction.
Transaction done on 29/09/2018 at 09:31 AM
BBPS Ref ID: MK010073zrj2
Txn Ref ID: MK[protected]
These are my Previous compliant number registered with mobikwik:
Ticket Number # 9332685
Ticket Number # 9325390
Ticket Number # 9315945
This is the repeat complaint: AP[protected], and this is my previous complaint(AP[protected] registered through mobikwik help section with BBPS without getting refund against failed order complaint marked as resolved.
[protected] is a Vodafone Prepaid Number o[censored]ttarpradesh West this is not a postpaid number. Just because of the technical Glitch recharge through mobikwik app gone for Airtel postpaid for the same given number. Same number that is in active state can't be used on two different network provider. That's not possible. I've already contacted with Postpaid Team, and Nodal Team of Vodafone Prepaid and Airtel Postpaid, but not even a single operator has received payment against the given Reference number: BBPS Ref ID: MK010073zrj2, Txn Ref ID: MK[protected].
On 05/10/2018 just to check all this by making a payment amount of 10 rupees to the same number([protected]) as Airtel Postpaid, and under operator circle Uttarpradesh west with in 11 minutes time frame. Amount gets auto credited to My Paytm account. Have a look on all the attachments attached above for your reference.
kindly, check and refund balance to source.
Thanks
[protected] Forwarded message[protected]
From: Mobikwik <[protected]@mobikwik.com>
Date: Sat, Sep 29, 2018 at 9:31 AM
Subject: Your Airtel postpaid bill of ₹ 1300.0 has now been paid!
To: < [protected]@gmail.com>
Pooja Masih[protected]
Bill Payment Successful!
₹ 1300.0
The Airtel postpaid bill payment of ₹1300.0 for Mobile No. [protected] is now successful!
This pending transaction has now been successfully processed. Below are the transaction details:
Mobile No. [protected]
Operator Airtel
Category Postpaid
Updated Wallet Balance ₹ 109.0
Total Wallet Balance* ₹ 4305.22
Transaction Date Sep 29, 2018 (Saturday)
Transaction ID MK[protected]
Total Payment ₹ 1300.0
Paid Via Wallet : ₹ 1300.0
Paid Via Payment Gateway : ₹ 0.0
* The reason why your Total Wallet Balance and Updated Wallet Balance may differ is because the Updated Wallet Balance does not include the SuperCash given to you. Also, only a certain portion of SuperCash is used in a single transaction.
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