Mobikwik Complaints & Reviews

Dear sir, i have transferred amount rs 4255 to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
So, please refund this amount into my mobikwik account number [protected].
On contacting to that mobile number, the mobile number is getting switched off. So plz kindly resolve my query
Order no :- 562904e817b28

The company gives cashback on some payments in the form of supercash but unlike other e commerce sites like paytm, freecharge, etc. The supercash cannot be utilised like ready cash. Further the site keeps on changing its policies every now and then and prohibits the cashback given to be utilised as free cash. It has limited its use recently to only local stores which are basically not acceptable for the common people for shopping - there are food outlets but that too limited and being health conscious nobody would like to have outside food regularly. Further outside delhi there are very few options left for customers. Written to mobikwik many times but whereas one can earn supercash but cannot use it indiscrimately. Further as per their faqs only 5% or 10% of the supercash balance can be utilized for one transaction and the validity period although has been increased to 3 months but it does not solve our purpose-normally online transactions are done for bill payments and recharges but mobikwik has discontinued the use of supercash for payments. Cashback should be as good as cash then why restrictions by the company for its usage? I believe it to be an unfair trade practice. If the company is going to eat up our cashback money it should not go in for offers at all. Please look into the matter at the earliest with immediate action - the company's policies are against public interest

I have opened an account with mobikwik for e-wallet. I added rs5000/- into this wallet. Since last two days i am urgently trying to use this money for a payment to online shopping. Every time after login it is saying otp has been sent to your mobile number, but its never coming. This has cause mental stress. Loss of my valuable time in again and again trying to complete the payment through mobikwik.

Username for mobikwik: chemicool. [protected]@gmail.com

My name is sumit kumar. my problem is my security pin is blocked unblock you please fast it has been blocked for a long time i've been traying for a long time but if you can not unblock it, then do something for yourself. It was blocked 22nd december 6:20 pm please, try to unblock it as soon as you can. I'm having a lot of problems with this: i am not able to recharge and transition to b....

I ordered redmi y1from mi store and made transaction through mobikwik and my 10999 rs are deducted from my boi account. But as mobile is out of stock i don't get mobile.
I contacted to mi customer service via conversation, they are saying that as order id is not generated. Hence they did not receive any payment regarding online transaction.

They also mention that payment is done through mobikwik, so they are responsible to refund your money. After that i tried to contact mobikwik but unable to contact them.

Proceed my complaint as early as possible.

Mobikwik discontinued supercash transactions via recharge & bill payments without any intimation..
I have aprx 500 rs as supercash in my account which i cant use now.

Mobikwik says we can only use them at petrol pumps & loca stores but i don't use petrol pumps & local stores for any type of transactions..
Complaint ticket # 7597460 registered but they giving useless & copy pasted replys..
I want my earned money back.
Mob: [protected] & [protected]

Dear, i recharged my idea postpaid bill with a bank transaction amount of rs.602/-. The status of the webpage shows invalid, but money was deducted from my bank account and still not credited into the mobikwik wallet. Reading all the reviews here, i am very much concerned, kindly refund my money or atleast credit it to my wallet. My email id is [protected]@gmail.com and my registered mobile number is [protected]. Thanks in advance. Kindly do the needful.

Please reverse my balance cause by mistake recharge is done of another customer except mine tran id is rj[protected] and mobile no type by me [protected] instead of [protected]. Last digit typed by me 7 instead of 4. Please raise my query urgently and solved the solution. I’ll try to get touch with that person but that no is switched off. So plz revert my balance by contacting with jio co. Thanks

Dear team

I am atul sakalle from ahmedabad. I have approx 2000 rupees of super cash in my wallet. But it isnot worth for me.
As per conditions i cant pay the bill or recharge. Only 10% super cash i can use in each transaction.
That is fine i agree with this condition. But why i cant use this super cash in shopping in other site like shopclues.

Please guide or suggest.

Please dont ignore this mail

Hello,

My mobikwik account has been disabled and i have initiated a mail to mobikwik on last month and i have submitted all the required documents which they have requested. I have written 40+ mails no one is responding properly and more over customer care call center is also not there. My money has been strucked in the wallet and iam in financial problems. No one is responding for the mails and calls. I don't no how to handle in this case. Can anybody help on this,!?

My mobikwik account details : [protected]
Mail id : [protected]@gmail.com

I made payment on 30th dec 2017 at local outlet through mobikwik app via scanning the code.

There is the mobikwik running offer on 5% supercash consumption on payment at local store /dairy which i have attached as images.

But there is no consumption of 5% of my existing supercash on this payment.

Whole money was deducted from my wallet & my supercash wasn't used.

They give me 15/ supercash. As per offer you don't get supercash but you can use supercash.

Honestly as per the offer i want 5% consumption of supercash on this transaction & don't want to get supercash.

Please deduct money from my existing supercash in this transaction.

Also i complain on this at mobikwik help section but they are ignoring my complaint with laziness as per ticket id #7525936.

You can see their replies in this ticket are just copy paste type.

They don't want to go through the issue because they are wrong & also because they know they are cheating in this case.

I request you to go deeply through the issue & refund me.

My mail id - [protected]@gmail.com.
Co. No. [protected].
Ticket id #7525936.

I am a regular user of mobikwik and i use in in my iphone since in ios app hotel booking option is not available so i logged in my account in an android device. It was working fine till yesterday but today i am getting user disabled. I need to do an urgent transaction please recover my account asap. My registered email id is [protected]@gmail.com

I have done electricity bill payment (Rs. 1170/-) from mobikwik on[protected]. But still my electricity bill was showing not paid it means still the same bill generating after payment also.
Money was not transferred to electricity department but deducted from my account.
Let me know the processing will be for how many days.
Kindly look into this and do the needfull at the earliest.

I made a payment for rs 580/ to mobikwik on 30.11.2017and made purchase from goafers thru mobikwik for rs 524/on 1.12.2017. Mobikwik neither shows this transaction nor credit amount rs 56/+ cash back from mobikwik. This is a clear case of cheating and forgery. My mobile no is [protected], i wish to change this number to [protected] due to poor network but not possible on mobikwik. I dialled their customer care nos [protected], [protected], [protected] & [protected] but no response

Hello, i'm bhavin from mumbai.

I have 2 compalints.
1) my recharge wasn't as displayed on the plan chart. It earlier said that i'll get 180 rs. Talktime on 160 rs. Recharge but i got 132 rs. Talktime on 160 rs. Recharge.
2) mobikwik is worst service provider ever with worst concept of supercash. I couldn't redeem my 300 rs. Supercash.

My name is mullu singh rajput h my problem is my security pin is blocked unblock you please fast it has been blocked for a long time i've been traying for a long time but if you can not unblock it, then do something for yourself. It was blocked 22nd december 6:20 pm please, try to unblock it as soon as you can. I'm having a lot of problems with this: i am not able to recharge and transition to b.

Hi,

While booking irctc ticket amount of rs 2355 was deducted from my mobikwik wallet and ticket was not booked. Irctc app is showing amount is refunded to mobikwik but still it is not credited to my wallet. I want my refund back. Niether mobikwik customer care is replying on my mail nor they are picking on the customer service phone no. Mobikwik support is not even replying to my mails
And the no's they have given are useless.

My uncle (Mr. Rangaswamy) received a call from [protected] on 28/12/17 saying that mr. Rangaswamy's debit card number has to be changed, since mr. Rangaswamy did not have much knowledge on banking transactions he had said to that person "there is no need for him to change the debit card number, because he hardly uses his debt card". But that person kept calling for multiple times from two different numbers ([protected]/ [protected]), mr. Rangaswamy on his intuition taught it was some bank people. They collected the atm card number and started making the transactions, at a certain point they had to get the "otp" number which certainly they even got that after calling more than 20 times to mr. Rangaswamy. With no knowledge on sharing the otp he had shared the details, which made the scumbags steal a cash of rs.1, 10, 000.

Transactions which they made on withdrawal (As per bank records)
1. www.futurepay.co.in
2. www.olacabs.com
3. Airtel money
4. Kite cash
5. www.olacabs.com
6. Airtel money
7. www.oxigenwallet.com
8. Mobikwik
9. www.oxigenwallet.com

I would request you to kindly find what has happened around and would please you to get back to us asap.
You can reach me at [protected]- santhosh

Dear sir/madame,

This is to inform you that yesterday i. E., 30/12/2017 at around 3:30 p. M., there was 1 fraudulent transfer of rs. 9999/-, from my bank account to mobikwik wallet o[censored]nknown criminal.

The details of my bank account are:-

1. Bank name - canara bank, branch - khasmahal main road, jamshedpur

2. Account number[protected]

3. Name - mrs. Minati mitra

4. Contact/registered number - [protected]

The details o[censored]nknown criminal:-

1. Contact number 1 - [protected] (Seems to be switched off since yesterday)

2. Contact number 2 - [protected] (Seems to be still active)

Request to immediately bar this transaction, and help me recover the amount.

I have initiated simultaneous complaints/processes with:-

1. Canara bank customer care - freeze account/atm card

2. Local branch manager - telephonic communication of the loss (Formal in-person complaint to be lodged tomorrow i. E., 01/01/2018)

3. Cyber crime cell jharkhand (Dial 100)

Thanks & regards,

Sounak kumar mitra

[protected], mumbai

(Writing on behalf of my mother mrs. Minati mitra)

Hi
1. Super cash money is totally fraud. It is just like virtual amount without usage for customer. There no means to earn super cash as it is also has expiry
In actual 100 /200 earning is just fake earning as usage of fund is limited in it
2. Suddenly bank transfer charges changed 5% from 3 %
3. Instead verification of kyc my name is not showing in transfer rather showing name o[censored]nknown
No response frm mobikwik