Mobikwik Complaints & Reviews

Hi i am trying to contact your customer service but i did not get any response in the last 12 hours i made a bus booking from hyderabad - pune on november 26 21:50. I got the confirmation that bus is booked but when i am in the boarding point the bus has arrived but the bus contact person said that my reservation is not made for that bus and they are saying why did i book through mobikwik due to that i had to miss the bus to pune and i was unable to attend the office i need to speak to one of your representative about this situation.

If this is not responded i will try to publish it in my twitter account/social networking about my situation which caused so much inconvenience to the passenger i want to get to your attention to avoid this for any future passengers.

Contact person phone number : [protected] this is the guy who doesn't know how to speak to a passenger and he did not care about any passenger says why i booked through mobikwik.

Hi! Your bus ticket booking is confirmed. M-ticket- pnr: ts[protected]cnrd, doj:[protected], hyderabad to pune, dep time: 21:50, bus type: 2 2, volvo semi sleeper, ac, led, operator name: sahara travels, seat (S): [d2, c2], boarding at: lakdikapool, near sahara travels office, near sahara travels office,[protected] [protected]. Contact:[protected] [protected]. Thanks for using mobikwik!

Thanks,
Ajay
[protected]

I tried to book a train ticket from irctc via your payment gateway (Mobikwik, bank zaakpay) on 13 november 2017. Transaction id [protected].
The ticket was not booked due to technical error. However the amount was debited from the bank account and no refund process has yet been initiated. We tried to contact mobikwik but the contact no is unavailable. Seems many consumers have similar complaints about the site. Pls look into this and resolve the issue. Thank you

Dear Team, I've booked one Movie ticket through Mobikwik on Book my show but as per the confirmation received I should have 100rs. supercash received on my mobikwik wallet but still I've not received the same;So kindly please look into the matter & resolve the same.My Mobile Number is:[protected] My email ID is: sujoy.[protected]@gmail.com.So please reverse my supercash amount as been committed earlier....

Enclosed my cancelled bus ticket due to their personal reasons.
But we have not received my refund amount till now.
Kindly request you to my refund amount and any inquiry about it.
All details has mentioned in attached ticket.

Thanks & regards
Roma saini
[protected]
Email id [protected]@gmail.com

I recharged on 11 november 598 rs on mobikwik online, before recharge i was called customer care, and conformed, if i online recharge 598 rs, i getting 300 rs cash back my account. That's way i recharge 598 online, according mobikwik police, whoever recharge more then 598, they getting 300 cash back. But still amount not add my account, even i complaints mobikwik customer care, but they not response me proper way, that 's i want raising complaints here, plz refund my amount.

I have made a transaction on mobiwik app to recharge to my jio no and amount has been deducted but recharge not done, and tried to log a complaint in help center as suggested but no use no operator id given and where do i register.
There is no customer care no the no which shared that's ivr its only suggest to log it in help center that already tried which is of no use, there is no way out to reach a person to at least to inform the issue.

Its been just two day i have been using this app called mobkwik.they have fake offers giving its user fake offer and bad customer service.to avil the offer i need to be new user is the reply of the customer care reply but its been just 2days i have been using this app.its my third time now the customer care wont reply.the company offers fake offers

Check out there new fake offers

I transferred rs 2650 for electricity bill for ajmer vidyut vitran limited on dated[protected]. But still bill not paid. Now bill increased to 2747 and in my mobikwik account balance is zero now. Means money deducted but bill not paid. Not able to contact mobikwik customer care. Their customer care no is non functional. Plz help to recover my money.
Thanks
Shankar lal singhmar
Mob. [protected]

I am ravi shankar gautam. I had some issues with icici bank debit card online payments and complaint to the bank. Some body by name rahul tripathi had called me up from phone number [protected] posing as icici bank employee and asked me share some details of my account in order to resolve issues, some of which i shared after which i got suspicious and stopped. He has made two unauthorized purchases through mobikwik on 18 november2017 on 3.33 p. M. For rs. Inr 1, 250.00

I am available at mobile number [protected] for verification.
Please refer to my complaint number[protected] to icici bank.

Kindly block the purchase so that i can get my money refunded to my account.

I wlll be grateful for your kind help

Regards,

Ravi shankar gautam

Hello sir,
I just opened my wallet after a few days and then i came to know that my account has been disabled for no reason. Atleast you should inform the customer about whatever you do in their accounts. I dont understand how can such a big company do like this to us. I have money in my wallet. I want you to resolve this issue as soon as possible as i need the money urgently. My email id is [protected]@gmail.com

Hello,

After purchasing credit i only received an email of acknowledgement 24 hours later. I then purchased recharge of prepaid bsnl and 2 days later am stiil waiting for the recharge on my phone.

This is preposterous! This kind of service has an immediacy required. Now i'm trying to contact them and put complaints in form of tickets and again 24 hours later and when tracking the ticket it is still 'in progress'.

Now i've written a complaint demanding reimbursement.

Please do not use this company!

I have recharged airtel dth [protected] for 300 which deducted through mobikwik app which says recharge sucessful however it has not been reached to my airtel dth account i have raised ticket on mobikwik 7217840 which came back as resolved however which is again not true because it has not reached still to my airtel dth account. We request you to take necessary action on this issue.

I sharadchandra tarde holding your application on my mo. [protected]. I paid rs. 230.00 for idea recharge on 20 sept.17 & order no. Is en[protected]. Till today there is no recharge done by you & when i complaint to rbi on 31 oct. There is call from your company & the person said that the recharge not done by us, the money with us & we are going to return it within 24 hours, till there is no refund in my wallet pl. Urgently return it.

I order pizza twice thru mobikwik on 13.11.2017 at 17:38, 17:50 n got confirmation message from mobikwik n mail from dominos, but i rcvd only 1 order, after complaining to dominos, they r saying that they rcvd only 1 order, i complained mobikwik they r saying from ur side order confmd, so mobikwik asked me to take written from dominos that they rcvd only 1 order, n dominos bareilly is not authorized to do it, nobody is tkn responsibility, blame game is going on. I paid for pizza twice, 230rs each

Sir,

You are a mobikwik wallet account holder which has been registered by yourself providing details. You have also agreed to abide by the terms and conditions for operating mobikwik wallet account.

1. It has come to our notice that yourself have used mobikwik wallet account for illegal transactions whereby you have illegally transferred a sum of rs. 9000/- (Rupees thousand only) to your bank a/c no's.in multiple transactions through fraudulent use of imps facility. The said transactions are listed below in table: a for your reference.
Table a
Ifsc
Amount
A/c no.
Punb0292100
9, 000
[protected]

By illegally transferring money into your above said bank account's, you have cheated and defrauded one mobikwik systems private limited (Mobikwik) to the tune of rs. 6000/- (Rupees six thousand only) and have caused wrongful loss to mobikwik and you have wrongfully gained at the expense of mobikwik.

2. As this money was transferred into your bank a/c through fraudulent use of imps facility, you don’t have any legal right over this rs. 6000/- (Rupees six thousand only) illegally transferred into your bank a/c, therefore it is demanded from you to refund this money to mobikwik bank a/c of mobikwik by 16th of october 2017, details of which has been provided below:

Company name
Account no.
Ifsc code
Bank name
Address
One mobikwik systems private limited.
[protected]
Icic0000021
Icici bank
Sco 18 & 19, sector 14, huda shipping center, gurgaon - 122001
3.in this regard, mobikwik will file an fir with concerned police authorities. If you do not make the payment within 2 days.


4. If there is any default or delay in making this payment as stated herein above, then police shall take necessary action against you. Further mobikwik shall be at liberty to proceed, commence and initiate any appropriate legal proceeding, including criminal proceedings against yourself without any further reference to you as may be advised from time to time and you will be liable for all the claims, costs and consequences resulting thereby.

Regards
Arun choudhary
Sr. Executive
One mobikwik systems pvt. Ltd.
Orchid centre, 2nd floor,
Sector 53, golf course road, ​​
Gurgaon, haryana-122002

Dear sir,
I have fund transfer in kotak mahindra bank by neft.
Please check your account and free my block acount.

Your fund transfer request for inr. 6000 from a/c xx9510 to[protected]An a/c at another bank) has been received on 23-oct-2017. Ref no. Kkbkh[protected].

Mobikwik legal cell
Oct 24

To me
Dear user you have to pay 3, 000 rupees more cause total amount was 9, 000 and due to typo mistake that was stated 6, 000. Once you'll pay the amount kindly update through email and we'll initiate the process for account d. Efreeze
Mobikwik legal cell
Oct 26

To me
Dear user,

As we have received your payment and we acknowledge that and your request for account de-freeze is in process.

Arun choudhary
Sr. Executive
One mobikwik systems pvt. Ltd.
Orchid centre, 2nd floor,
Sector 53, golf course road, ​​
Gurgaon, haryana-122002
I have pay 9 thousand amount in mobikwik bank acount. But my acount de-freeze, but 9thousand amount block my mobikwik why?

I have done recharge on my bsnl number of himachal pradesh circle from mobikwik app from my phone of 20 rupees topup three times on different dates withtransaction id: bsn[protected], bsn[protected] and bsn[protected]
Instead of recharge of 20 rupees topup, 20 rupees sms plan was done on my number. Amount of 60 is dudected from my mobikwik wallet
Revert the transaction and refund the amount to my account

I transferred money from my bank account to mobikwik. Money got cut from my account but mobikwik shows 0 balance.

I tried their customer care and wrote email as well. The customer care number is a fraud as it gives absolutely no guidance nor lets you speak to any executive.

The email was sent back to me saying their inbox was full.

I want my money back or i am going sue them. Absolutely zero customer satisfaction.

I have created my wallet on 12th nov 2017, but after i click on send otp option, the otp has not cone to my mobile no. Which is [protected], i have done a jio recharge for 399, &after that i am facing this issue.. Plz help me so that i can log into my account...
Primary mobile no-[protected]
E mail [protected]@gmail.com

Plz solve this issue asap...

Thanks

I received call from mob. No. +[protected]/[protected] someone who said from icici bank, she said my reward point will expired within 3 days,
And asked my credit card no.

She made two transaction total worth of rs 20000 (Rs 10000 each transaction). Please do the needful and stop these two transactions (881061 and 688136) at the earliest possible

I transferred rs 2250 for electricity bill for jaipur vidhut vitran limited. But bill not payed. Now bill increased to 2325 and in my mobikwik account zero balance is there. Means money deducted but bill not payed. Not able to contact mobikwik customer care. Their customer care no is non functional. Also help section in their website show invalid id every time. Plz help to recover my money.