Mobikwik Complaints & Reviews

I am trying to recharge bsnl 3g pack of rs.333 from my mobikwik wallet but i am getting an error at the payment portal as "please enter amount in multiples of 10". Is this a joke by mobikwik?! Its like withdrawing money from atm machine. How can i recharge with any other amount if the bsnl plan is of 333. Then later i get this message as "you cannot do transaction with same number with same amount within 10 minutes. Please try after 10 mins". This error has persisted even if i try after a long time. I have enough wallet balance for the recharge. Please look into the matter and let me proceed with my recharge asap. I need this recharge badly. I have also contacted the mobikwik customer care but have got no reply till now.

Dear Sir/Madam,

please React Quickly . ...
I have a balance of 2600 rs in my wallet but unable to transfer money to my Bank Account but only recharges are happening sometimes, some recharges are stopped but some processed the stopped recharges notified operator unavailable. But whereas my stopped transactions stated transfer declined. Now i am having free hands, without a penny

I have booked 3 tickets using MobikWik from Delhi to Manali in Himachal Heights Travel's Bus for 21 June and the boarding places shown were Majnu Ka Tila and R K Ashram. The latter was near to us and we opted the same as boarding place. Around noon we got a call from operator that due to "floods" caused by rains the BUS WON'T BE AVAILABLE from R K ASHRAM so we have to reach Majnu Ka Tila by 5:30 or 6. The R K Ashram was only 15 min away for us and the boarding time was 5. Now we had to travel 2 hours to reach Majnu ka Tila and in very short time. However we felt it is okay as we had to reach Manali for a trek we booked. Then when we reached there they were making us board on some metro feeder bus to some border and the buses will be available only from there. This was not the first time as one of the friend in my group came last week he said they are doing this everyday. We called the numbers given to us and those who called us but none answered. Finally someone gave us a lift as we refused to hop on the metro feeder bus for 15-20 km and demanded a refund. When we reach there we had to board on some bus named SUPREME. Not Himachal Heights Travel. Also the seats we booked were not given accordingly. Ours was 21, 22 and 24. But funnily there were atleast 4 groups who had seat number 21 22. This has been repeating for a very long time and I think the buses are not provided according to the bookings made. This is not the first time I am encountering this issue with seats and buses while booking from MOBIKWIK. Atleast the boarding points were same earlier but now they are also providing wrong information regarding that. We have contacted MOBIKWIK regarding this but they are yet to respond(waiting for more than 2 weeks).The private bus organizers are adjusting the passengers according to the availability at last moment only. The passengers in the bus we travelled have booked for different buses. Attaching all the photos of the buses and numbers called. Please do take some necessary actions to ensure quality and assurance.

Sir before some days on 26june i have paid my electric bill from your aap but sir the bill was not paid & the amount has been deducted from my account and i am trying to contact your customre care but from ur side iam getting no response my account has been registered by mr. Dharmendra saiwal no:[protected] my order no:mp[protected]
Sir, i hope that u will take serious action on this issue
And sir that months ammount has been added to this months bill
So we are facing problem.

Hi Team,

My phone number is [protected], email id is [protected]@yahoo.com, i have added 3500.00 to my mobikwik account on 2/7/2017referance number is[protected] and txn id is 909306, amount debit in bank account but the same is not showing in my mobikwik wallet, i have raised two requests, which are showing in my app and no response to it from last three days. Please take action on this.

My mobikwik wallet no: [protected]. I initiated a transaction for Recharge of my dad's Airtel Chennai Circle mob no [protected]. Transaction Id: EN[protected] on 3rd JULY 2017 following which Rs. 349 was deducted immediately but that recharge never happened. I waited for a couple of hours, nothing happened and now after more than 4 days, the amount is still not recharged. I have been complaining to Mobikwik for the past 4 days without any action from their end. They gave me an operator id - 00000-[protected] using which I contacted Airtel, but they are saying that no transaction was made towards the particular mobile no, and that the operator id is invalid. I am very disappointed with Mobikwik as I am Writing to them for the 10th time with no proper response. They don't have any 24 hour helpline which I can talk to, but only have an app based query system and thus takes a lot of time to get a simple response. I would like to get a complete refund to my Mobikwik account ( linked to my primary mob no [protected]) immediately. Pls help me solve this issue at the earliest as my dad is not able to make any phone calls for the past 4 days . Hope other consumers are not put to trouble like me. Thanks

Hi Team,

I had booked a bus from Trivandrum to Bangalore for July 23 today on June 25 Transaction Id: 4N7ADJ16F0MIZ8O8 Transaction Id: 4N7ADJ16F0MIZ8O8 for bus ticket seems is not booked, as i have not recieved either sms or email confirming ticket booking.
Kindly refund both my credit card as well as from supercash on priority.

Have raised ticket 6697247 and 6724811 for this issue, but getting irrelevant responses.

Thanks,
Anju

Hi sir/madam
Mai 2 may se ap logo ko mail aur complain kar raha hun.. Lakin ap log payment nahi return kar rage ho.. Kiya ap ki company chitin karne ki company hai. Kiya..
Mera name. Tabarak ali
Mera no [protected]
Date.. 2 may 2017
Amount " 1898.51
Mail id. [protected]@gmail.com
Ticket #6481022 / #6512322 /#6522833

Order no. [protected]
Railway tikit nikal raha tha.

Ab tak 10 mail.. Aur ticket janret kiya hai lakin abhi tak return nahi kiya..
Ap ko lagat hai to irct se confarm karo id - alitabark (2 may ltt to bst ka tikit nikal raha tha..

2 month ke upar ho gaya
Paymet ab kar do bahot ho gaya.. Ye chor company ka natak,,. Sala chori hi karna hai to logo ka jab kato apps ke trun q.. Sarkar ko mowikwik band kar dena chaiye,

Scren shot bheja hai mail aur ticek ordat ke tru

Ap loko ka to call lagta hi nahi hai. Sir choro ke jaisa nomber de ke rakh diya hai nam ke liye

Sir, i am requesting to you look this matter. I raised complain against mobikwik on 2 jul 17 regarding return of my money which mobikwik app done 3 recharge on same number amount of 349*3=1047. Neither they return my money nor nor called me. On 05 jul 17 they blocked my mobikwik acct without my knowledge. It request you to check this company they are manipulating with people. Thanks subhash chand

No login after adding amount in vollet. my email is [protected]@gmail.com
and after 2 minutes of adding amount it stopped logging in saying incorrect passsword and no recovery email is been sent after number of aatempts. loook into it or refund the amount i have added. stop eating peoples money this is very shamefull cibetr crime you people doin

My recharge not done but amount cut from my wallet today at 09:44 am & order # EN[protected] & Mob number is [protected] who has recharge not done Kindly refund my amount.please please please please please please please please please please please please please please please please please please please please please please please please please please please I am so poor refund my amount please again

I recharged two of my prepaid mobiles through mobikwik about 24 hours ago.the money was deducted from my wallet but my phones are not recharged till now neither did I get my money back in my wallet.the transection number areEN[protected] of rs.300 and EN[protected] of rs.200.please solve the issue earliest possible.

Two times deduction of Rs. 2000/- from my source account, but wallet had only one times. I complain on 17 th June2017, and got the massage by email with ticket no. 6670967
Query
my account is not showing two timesRs. 2000 credit while as the same had been debited to my bank account.

Resolution
Dear User,

Greetings from MobiKwik!

This is in reference to your concern regarding Add Money transaction.

We apologise for the inconvenience.

We checked and found that your payment was unsuccessful as MobiKwik did not get an update from your bank for this transaction.

Your money will be credited back to the source account, within 3-15 working days as per the Bank policy.

Please get in touch with your Bank in the case of delays.

Happy to Help
Team MobiKwik

Ticket No: 6670967
Status: Resolved
Created On: Jun 17, 2017
Resolved On: Sat Jun

Again I send massage two times. But Still I Could not get my mony to my source account.
May please promote the query and resolved please.
Dr. Trivedi

A fraudulent deduction of INR 10000 has been made using card no.4592xxxx4719 from my SBI Savings account yesterday (3/7/2017) towards fraud purchase on POS MOBIKWIK 35456 at MOBIKWIK txn #[protected].The Caller had deceived me by giving me an assurance that my money would not be taken away from my account as I am not giving my PIN

Kindly cancel the transaction to enable me to get no money back.It seems to have happened at Delhi.Kindly help.
Shiv Mohan Lal Srivastava

On 30th June 2017 I recharged my Jio no with Rs 408. The amount deducted but the recharge not received. I have raised complaints by raising ticket Id- 6716180 . they said amount will be refunded a but still no cash back . even none of your company's customer care no is working. Kindly entertain my request, or I will take LEAGAL ACTION against your company.

My email : [protected]@gmail. Com

Dear sir, i did purchase online on 02 nd june, 2017. Payment was made through my mobikwik wallet. Same day i had cancelled the transaction. But refund not received after 30 days of cancelling the transaction. As per original site they had refunded money after ten days of cancellation of order to the mobikwik. Now whenever i had raise query to mobikwik it open ticket no. 6710585. Which was asked for detail, and same was shared, it showed query resolved and again asking for same detail. I do not know what should i do i think get traped to do transaction with mobikwik wallet.

Please help me...

Manish
[protected]

Hello I ware doing recharge yesterday on my mob [protected] by mobikwik wallet it was showing something's went wronge try again than I tried again it was showing same and in last 3rd time transaction successful. But when I saw my mobikwik wallet 349*3=1047rs had been detected on same mobile recharge no. [protected]. I called so many mobikwik Costumer care no but not connect. And also Airtel Costumer no they told to talk mobikwik. Now I request you to look this matter and return my money in my mobikwik wallet.[protected]. I am contacting to mobikwik but no number is connecting.

I have used mobikwik wallet twice(once for bookmyshow and other for dominoz payment) and both time i didnt received any cashback. Coupon codes used were correct yet no cashback received yet. Guys i hv horrible experience and i strongly suggest not to use this wallet. Other wallet-paytm and phonepe are far more reliable in terms of cashback promised.

Hi,

Yesterdat i received a call from the number [protected].He introduced him as ICICI bank Professional.He specified my credit card number and outstanding amount details.After Which i got a message saying transaction of Rs.55, 000 have been done through mobikwik.I have lodged compaint against this.Below is the FIS details:

FIR Details:
FIR NO:0306/2017 registered in Madiwala Police station, Bangalore
GSC No:PO[protected]

Requesting you cancel this transaction and take necesary action against this.

I did some purchases online using mobiwik wallet and one had to be cancelled. I was trying out mobiwik for the first time. Even though the original online site refunded back my money, it went to mobiwik wallet and they are not giving it back. There is no customer care no mentioned in site and when i raised complaint for the same, they keep on telling they will resolve but no resolution even after 1 week. Whenever you return any product or cancel some order, money will come back but mobiwik wont put it back to the original bank account. So if you are making online purchases, dont use mobiwik. My amount was nearly 6000 and my money is stuck. It is safer not to use mobiwik wallet. Once something goes wrong, they are not even responding to your complaint and have not even given a customer no. I will close off my account as soon as i get my money back. I should have checked these complaints page before using that wallet. I never expected this. Horrible experience.