Mobikwik Complaints & Reviews

Hi
Devendar kumawat no [protected]
Emaill id devendar. [protected]@gmail.com

Mene mobikwic to bank trancfer kiya @5000 9 jun ko abhi tak bank me nahi aya or nahi wallet me to kya wallet me ayega ya nahi bahut time se use kar raha tha lekin ye 3 din ka prossece hota hai aaj 5 din hai abhi tak koi riply nahi or custemer care me call nahi lag raha i or lag raha hai to koi accept nahi kar raha hai

Dear Sir,

I have done wrong recharge videocon DTH (NO.[protected] wrong no.). I am immediately called videocon custoner care his said contact l mobikwik customer care, and then registered complaint on mobikwik helpdesk ticket no.-6633302 on dated 8'june'2017 but no reply till 14''june-2017.

My correct DTH No.is [protected]

Please refund or correct DTH recharged will done by mobikwik.

I have made a transfer to a bank account but i have submitted the ifsc code wrong. So by this the transaction must get failed and the money should get back to the wallet but i have not received the money back. The company does not have any coustomer support. I want my money back. Reference no. - skq27wst1t88
I have also registered a complaint ticket in the mobikwik application but the complaint​ is not yet responded by the company. I have used money transfer facility from paytm and the company resolved every problem and get it solved quickly but this time i used this mobikwik and the company charges a lot of money to transfer the money and are not resolving my problem.

Dear sir/mam, i m user of mobikwik.2 days before i had recharged worth rs. Of 48/ on my telenor number [protected] but i didnt get recharge amount or refund for this. I waited for my amount which is refundable for more than 24 hours. Mobikwik transaction id number is tel[protected]. Kindly resolve my problem. Mobikwik is deceiving customers by not giving refund for unsuccessful transanctions.

Hi,

I had paid my mseb electricity bill of rs. 1220 using mobikwik. The amount was deducted from my bank account, but on the mseb website, it still shows the amount as pending even after 5 working days.

I have raised a ticket on the mobikwik site, but i have received no response. There is no response at the customer care number as well.
Furthermore, nothing happens when i click on the invoice to check my payment details.

Please help.

Thanks & regards,
Suhas

My mobikwik no is not log in otp not submission earrer somthing wents worng my account is 500 rupees plese costomer care no is off and not valid and account log in otp not valid batata h jiske karan me transection nhi ho rha h or costomer care no not valid bata raha h please sir my help me and my bhote praisan ho gya h aap se nivedan h ki meri poori help karo thank you

I have done 3 transactions on 8th and 9th june. Previously i was getting 10% of the supercash as a discount while doing payment for any transactions. But since last 2 days i am not getting 10% discount.
My last 3 transaction amount :
8th june :
Rs. 124
Rs. 200

9th june :
Rs. 124

Then what is the use of supercash? So please try to resolve this issue.
My account is registered with +91-[protected] number.

Dear team,

Make my trip refund amount transfer my mobikwik wallet but still not received.
All ready ticket log 03/06/2017 but not received single reply.

Ticket number :- 6613245 & 6630420

12 days gone but still not received refund amount​.

My wallet mobile number:- [protected]

Refund amount: inr 2, 599.00 /-
Refund reference number: imbk[protected]
Refund date :- 29/05/2017

So pls cross check and confirm urgently.

Thanks & regards,
Jimit gandhi

[protected]

I have used mobikwik payment gateway for purchasing prdoducts from other online shopping site.. Once those products got returned my money came to mobikwik wallet but now when i am trying to send my money from mobikwik wallet to my bank a/c they are charging money for it... Why i ll pay charges for my own money... I have created several tickets, sent email still no one bothers to reply even... They # dont have any dedicated customer care number or website... I dont know how to get my own money

Hello,
I have been using mobikwik wallet for ore than couple of years.
Now they have started new offer called as 'supercash'.
For first two months (April, may) they have allowed to use supercash (Which is 10%) in a single transaction.
But now w. E. F june 2017 they have closed the usage of supercash at amul outlet and petrol pumps.
Guys this mobikwik is a big fraud company. First they have lured us by giving big (100% cashback even) cashback offers and now they do not allowe to use it anywhere.
If you want still your reputation in market, mobikwik please stop this non-sense.

Name-kinkar sing
Email id-reply. [protected]@gmail.com
Mobile number-[protected]
Amount-684rupees
Date-7 may
Time-3:51:43 afternoon (P. M)
Transaction id-[protected]
Sir, please i had use mobikwik apps and also recharge my mobile but bsnl land line bill pay so not bill pay and deducted money 684. Bsnl also penalty charges will pay so this is my insulting. Pl give details so waiting your reply.

Mobikwik, is cheating customers with fake promises of cashback which they are stating as supercash and allowing only 10% of available wallet balance to be utilized on single transaction unlike other organizations like paytm etc.

Even that 10% not given during transaction at 1mg medicine gateway. Relevant screenshots given for previous transaction of amount less than 1400 wherein supercash got adjusted earlier unlike the version they are saying,

Now saying that minimum order value to be eligible for cashback at 1mg is 1400 which they didn't mention earlier. But that is also not being kept.
Relevant screenshots given.

On june 3, 2017 i happened to successfully place an order in 1mg via payment gateway razorpay vide payment id: pay_7ywkhq2ldq9vblthe order value is ₹1523.34 well above your self defined new limit of ₹1400.

Still no supercash got adjusted. Only ₹12.95 which was in the wallet got deducted. Such cheaters you are.

Mobikwik management is also in loop. I wonder if they ever check their emails or is this a plan orchestrated and articulated with their cognizance to lure in customers with fake promises and dupe them on regular basis.

It is utter shameful and breach of trust and relationships if ever there was one.

I am looking for your kind intervention.

I did a recharge for my aircel no [protected] for 498. During recharge in mobikwik, i entered my mobile number and it auto selects my network as airtel instead of aircel and i didn't noticed that. The recharge done and they took money 498 for wrong network, still i didn't got that money back to my wallet and how come they charge for a mobile number with wrong network selection. That recharge is un successful right?

My mobile number is aircel, how come the airtel deduct money for recharge. I hope airtel not loot money for a mobile number which is not their network number. I need resolution soon. Almost 17days, i waited for resolution, still no resolution came. The number i recharged is correct one, but with wrong network (This issue happened by mobikwik, because i trusted and go ahead with the recharge, i never thought it takes my number as airtel instead of aircel)

Either money is looted by mobikwik or airtel.

I tried contacting the customer care number of mobikwik and no number is there to talk with customer care persons.

Ticket no which i raised'

Ticket #6558850
Ticket #6557031

I have never seen any company using such misleading tricks to befool customers like mobikwik. I mean how much more deceiving con-tricks could they use in their supercash usage terms.

In a nutshell - if you have 100 rs as supercash - you will need to spend atleast 4500 rs, spread over 45 transactions, within next 2 months, without using any coupon, just to use 90 rs out of this 100 rs supercash

How?
In every transaction of minimum 100 rs, you can use only 5% of it for recharge/bill payment (10% in case of other transactions)
So, in 1st transaction - you will use 5 rs
In 2nd transaction - you will use 4.75 rs.in 3rd - 4.5 rs... And so on.

If you calculate it - you will find that, even if you want to use 90 rs of your rs 100 supercash
- you need 45 transaction, each of minimum 100 rs
- within next 2 month
- you can't use any more coupon on these 45 transaction

Thats the misleading trick you are being played with.
And look it their shiny* faqs. You can clearly see that they dont want you to get even a hint of how you are being duped!

With the ref. Of order id [protected] by irctc i got 365 but in my wallet it reflect 353! Without my permissio you transfer my cash into supercash! Who's you have right to convert my money into suppercash! I want my full money 365 into bank account if mobikwick failure to do then i will file the legal action against mobikwick wallet. Boycott mobikwick

They frequently change tnc of cashback to supercash without informing customers. First they allow 10% per txn, then it was for rs 100 above, then it was 5%, then if promocode apply no supercash will be deducted, then supercash now not allowed to adjust against irctc, bookmyshow, petrol transaction. So they want to make fraud of supercash by hook or crook don't adjust supercash

Hi team,

Since last few times i have tried to make payment of more than 100/- rs but mobikwik does not allow us to use my supercash. I have also raised the concern with support team but they are not responding to me proper way.

After providing all the necessary screenshots they are saying that please update your mobile application.

Following are all the details:
Transaction id: mp[protected]
Transaction id is [protected]

Support ids:
6554844
6569118

My Mobikwik wallet is blocked for about 45 days now. I've written so many emails to [protected]@mobikwik.com but they don't seem to pay any attention to it. They are not even transferring my money back in my bank account.

After huge back and forth over the emails (that too they reply after 2-5 days), first they asked for my documents and then so many more details. I've shared allthe details with them however they are not working on my concern.

I am now concerned about my money as I have 9000+ in my account.

Latest update - they said I've received 10k from someone and now they want me to force him to send his documents else they will not unblock my account.

Request you to please look into this matter and escalate this to wherever applicable and help me in getting my money back.

I'll be highly thankful to you.

I sarwan lal ([protected]) trying to recharge my BSNL mobile since last 1 week and trying to do it.
I have tried 20-25 times but all the mimes it is unsuccessful and amount is refunded.
I have complaint so many times but no one has responding my ticket number is (#6601999, #6598728)
Now my money is in my Mobikwik wallet and it is not usable since i am not able to recharge and your team in not answering also.
KIndly advice.

I have paid an amount of rs. 337 on 24/05/2017 but no supercash was used for that transaction. Transaction id: 75935978. Order #
75935978. Why 10% supercash was not used? Clarify my transaction details. Mobikwik please close your service you are cheater. Cashback with mobikwik comes into supercash account and this is a worthless money trap. You can use only 10% of cashback money in next transaction, and you can't keep money there for more than 45 days.