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Mobikwik Complaints & Reviews

www.mobikwik.com

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Updated: Feb 21, 2026

Complaints 7162

Resolved

862

Unresolved

6300

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 224

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Address: 500008

Website: mobikwik

I m owning a mumbai vodafone sim ref no [protected] i recharged on 4 may 2017 i paid through mobikwik RS 349 money was also deducted from my andhra bank but i diddnt get any recharge on my fone is this the way the company earning money this is my second complain the number provided is also wrong number if the prblm nt solved ill put this matter on all web and media plz do smthing

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Address: 600042

Website: www.mobikwik.com

I have booked a busticket (Ticket pnr: 623d3jsq, operator pnr: 623d3jsq) from mobikwik website. Now i want to cancel, but unable to cancel, website shows message as "oops something went wrong".

I raised my concern with support and raised a ticket id #6569583 at may 25 - 12:28 pm. It been more than 2.30hrs, no one respond to that issue.

If i get the ticket cancel with in 7:45pm today, i can get 90% of the amount of ticket. But mobikwik is not supporting..

Please help me to get the ticket cancel on time and get the 90% of the ticket amount to be refund.

Attached the mobikwik website error message. Please do the needful.

Thanks,
Edwin
+91 [protected]

May 25, 2017

Complaint marked as Resolved

Mobikwik canceled the bus ticket and initiated the refund process. Thanks everyone, who helps me on this.

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Address: 462003

Dear sir, i have transferred amount rs 1949 to mobikwik wallet number [protected] in place of mobikwik walllet number [protected] due to mistake.
So, please refund this amount into my mobikwik account number [protected].

Order no :-88083db03291 dated 25/05/2017

Also, i had registered complaint at https://www.mobikwik.com/help, but still didn't get any response.
So kindly help me for refunding my money.
Thank you.

Mobikwik customer support has been notified about the posted complaint.

May 26, 2017

Updated by Front Office Dear sir,

As I requested to you yesterday for do something for I have done movikwik wallet transfer to wrong number. today only I have received a call from number [protected] which is on true caller showing number of karan Sharma west bangal . He asked for OTP and said to load some amount around 3000 in your wallet account and after loading your wallet account would be updated with 3000 + 1849 . when I loaded the amount He transferred all the amount in his account His account Number is[protected] IFSC code is CBIN0284080 . mobikwik transcation number is QE3SXA17ECS4 dated 26/05/2017. I am victim of fraud. some one hacked my mobikwik account. I want my money back please help me. my wallet account number is [protected]

and also did same call from same number to my friend`s [protected] who yesterday transferred that amount 1849 wrongly.

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Address: 700071

I deposited my money as said through an order id as given by the mobikwik. It has been a month i am trying to contact them they dont reply. My 18000 has been robbed off them. I have deposited my money through icici bank but didnt get any wallet balance. I tried many a times to contact them through their no.'s which turned out to be fake and by sending emails for which i got no responses. And the bank said they couldnot help.
My transaction id:m376091
Mobile no:[protected]
Date:6 may
Time:10:46 a. M
With regards
Mohit dhanuka

Mobikwik customer support has been notified about the posted complaint.

May 20, 2017

Partap Sandhu's response Sir pls back my wallet balance

May 24, 2017

Updated by mohit dhanuka The company has been deviating me.first its fake help line numbers then no response to emails.i have deposit my money 18000 in icici bank through a code given by mobikwik it claims to show instant balance but its been a month and still i didnt get any money.i request you to help me.

May 24, 2017

Updated by mohit dhanuka Transaction id:M367091

May 24, 2017

Updated by mohit dhanuka Actually wrong transaction id was written by mistake correct transaction id is M367091

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H

Heena dudeja

from Kanpur, Uttar Pradesh

May 24, 2017

Order no TDC[protected] mobile recharge [protected] of rupees 150 please refund my money by mobikwik and mobikwik employees not responding to the coustmers please our problem resolved

P

Partap Sandhu

from Gurgaon, Haryana

May 25, 2017

Sir Maine phone rest kiya that PR mera mobikwik ka wallet balance wapis nhi aya pls reply my wallet balance

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Address: 517507

I had tried to book bus reservation through my MobiKwik wallet .travelled date 23 may 2017 from Chidambaram to chennai .my wallet amount deducted without confirmation of tickets hence I booked another ticket afterwards I got confirmation message just before 10 minutes travelling due to this am able neither travelling nor cancelled please help for refund
Mobile no :[protected], [protected]@gmail.com

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May 18, 2017

Nasruddin khan's response Rs 1500 kat gaye hai detiels nahi pata chal raha hai

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N

Nasruddin khan

from Zamania, Uttar Pradesh

May 24, 2017

Rs 1500 kat gsye hain wapsi nahi hui hai

B

bsail2

from Dhule, Maharashtra

May 25, 2017

Added rs 299 to mobikwik wallet - ref I'd 54cbd2b036109 thru bank now its shows zero balance.

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Address: Kolkata, West Bengal, 700020

Website: Www.consumercomplaints.in

I transferred Rs 2053 to my bank account and mobikwik is also showing that the transaction is successfully done but the amount is not debited to my bank. I waited for 3 day but this didn't get transfered to my bank account. I tried helpline number but it is showing that the numbers are incorrect. I request please help me with this. I want this to be solved as soon as possible

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P

Prakash Bhattar

from Ahmedabad, Gujarat

May 24, 2017

(1/3) Hi! Your bus ticket booking is confirmed.
M-ticket- PNR: U9H2MTH, DOJ:[protected], Surat to Jodhpur, Dep Time: 14:00, Bus Type: A/C Seater/Sleeper (2

This transaction is cancelled but not received my refund amount

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Address: Mumbai City, Maharashtra, 400084

Website: www.mobikwik.com

I am trying to transfer money from Mobikwik to my TJSB Bank with my bank details i.e. Name, A/c No. IFSC Code and amount, but during OTP put in OTP column, it shows your name is mandatory. I tried to put once full name, then put without middle name and then put Surname Name Middle, but each and every time it shows name is mandatory. now massege is showing that OTP has been sent maximum number times.
So, kindly help me for recovering my money
Thanks & Regards
Shivram Sundar Mestry
Mobile [protected]

May 25, 2017

Complaint marked as Resolved

I want to remove my complaint due to misuse

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A

Abicool87

from Bengaluru, Karnataka

May 24, 2017

I have many recharges in the past couple of months using mobikwik coupon codes including for a bus travel but never received any cashback. It appears mobikwik is providing false advertisement in their website for cashbacks. Please resolve the issue ASAP. Below is the email address used for mobikwik account.

[protected]@yahoo.com.com

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Address: 560009

Website: Mobikwik

Hi,
This is Veeersh from bangalore.
On 16th of May 2017 I loaded money to Mobikwik wallet while loading I didn't face any issues. After i loaded i sing out money.

Usually I have to payment to someone else. Then I need to transfer money to bank.

Then I need to login the mobiwik wallet while login saying user disable. I am sending mails they are not responding anything. I got 2 replies they asked some documents I sent same documents. till user is disable.

Still they are not responding.

Kindly help me in this regard. kindly find the attached file for reference.

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Address: Ghaziabad, Uttar Pradesh

Hello Team, This is to inform you that I was trying to book a ticket on 8th May 2107 from MakeMyTrip app and was using Mobikwik wallet, but transaction didn't get completed and I was charged Rs 5590 for the same but ticket didn't get issued. I have got the refund of the same amount in my wallet as well. As I was unable to book ticket through your Mobikwik wallet, I would request you to kindly refund my added money of Rs 5600 to the card. Even after repetitive complains, I have not received any response. It has been more than 10 days now, since I raised my request to Mobikwik. Moreover I am unable to contact on your customer care numbers[protected] and [protected]. Please resolve my concern at the earliest possible.

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Address: 122002

Website: Mobikwik

This is regarding refund for order number 20621491 and 20622405. I have not received refund for the order placed on 31 May (la pino'z pizza) order number 20621491 and 20622405.
Refund was initiated for 20621491 but not for the 20622405.
While both the orders were same and failed due to network issues the amount was deducted.
Even received confirmation from zomato saying the transaction failed.
And even after raising issue with the wallet there is no resolution.
Now when I try to comment on the issue I am not able to submit.

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May 22, 2017

Updated by Nilendu Shekhar ghosh Attached is the transaction details

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com

For transfering my money 5000(which is the maximum limit for a day) from wallet to my bank account, it is showing processing fee of rs 250. Please let me know why shall I pay 250 rs per transaction for nothing. This is the first time I used this wallet and I am really feeling sad about it as I have rs10000 refund amount from yatra.com and will have to pay 500 rs just to take my money back to my bank account.
Please look into the issue and help me out asap. Also, We don't have facility to call customer care and talk to an executive.

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R

Rakesh Layek

from Lalganj, Bihar

May 22, 2017

I get message in myphone that recharge with 30 and more get 30 supercash but i don't get yet 2 day's gone so please cooperate me to get my supercash

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Address: Gurgaon, Haryana

Website: www.mobikwik.com

Mobikwik has disabled my account without giving any notice or reason. I have amounts in my wallet that is unusable now.

This is a completely unethical practice.

I cannot even lodge a ticket on their site about it. And there is no phone number listed that I can call and enquire.

So, how do I get this to their notice and get it resolved?

Thanks for any advice.

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B

Bhageshree Nayak

from Bengaluru, Karnataka

May 31, 2017

my account is disabled
Kindly unblocked it
[protected]@gmail.com
[protected]
Please unblock it

M

Mohd Aurangzeb

from Solapur, Maharashtra

Feb 25, 2018

Moblikwik user disable please unblock

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Address: Kolkata, West Bengal, 700017

My registered email and mobile number is [protected] [protected]@gmail.com I have Rs 4850 and it's been disabled so I am requesting to unblock my account as soon as possible so that I can transfer my money to bank account, otherwise I am ready to take the further action in any way it's my own money which I can't think of loosing it. And I am really needed money as soon as possible.

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May 17, 2017

saddam sekh's response Please help me

May 21, 2017

Updated by Shaheen Nisha Jskakkqvsnskskskwbbq

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K

khushvant

from Hathras, Uttar Pradesh

May 22, 2017

Sir my name is ravindra prajapat my mobiwik account is block please unblock my mobiwik account
Mobile no [protected]
Name ravindra Prajapat
Amount in wallet 227
Email [protected]@gmail.com
I used that money please unblock my account

S

saddam sekh

from Ingraj Bazar, West Bengal

May 22, 2017

My I'd is not open [protected] please help me

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Website: Mobikwik

I recharged my jio number with 303 rs from mobikwik app money deducted but mobile not recharged on complain no response for about 1 month and then ticket resolve status without any solution my ticket no 6330230 which I reopen as no refund or refund detail obtained till date so please needful in this issue as lots of such type of complain I seen in mobikwik help bar without solution

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Address: 110001

Website: www.mobikwik.com

The above mobikwik wallet is being blocked and i have complied with all the formalities asked by them fro unblocking of same, but still they are not unblocking my account. Its a cheating to customers whenever they see some money in the wallet they block the account giving any reasons. Take necessary action against such a cheat company. After sending this mail i will get many fraudulent calls asking for my card details so that they can also cheat me like mobikwik is doing. I will not give my card details to anyone so do not waste your time in calilng me

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Website: www.mobikwik.com

I am complaining about mobikwik wallet disabling wallet no - [protected] my account, and keeping my money

Hi,
I have recived a payment, from my fiend of rs.10, 000-in my account on 06.05.17 and after that when i try to login to my account, the system says "user disabled"
There was balance in my account of rs.10, 000/-
How can u disable my account???
Mobikwik has disabled my account, without any reason.
They have not given any notice or cause or refunded the money i had in my wallet.
There is a balance of rs.10, 000/- in my wallet.

Please help

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A

Akash Lachake

from Mumbai, Maharashtra

May 19, 2017

I unable to logon with the app due to showing below error. User is Disabled.but i have received the OTP msg on the same no. [protected] And also your tollfree no.are not working.so please look into and do the needful on priority

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Address: Gurgaon, Haryana, 202001

Website: www.mobikwik.com

I transferred to my own money from Mobikwik to bank account 3150 but company charge me Rs.157 as a transfer charge i totally paid 3307.50 instead of 3150 inr it was a totally comapny fraud me as a transfer charge total of Rupees 157 on Rupees 3308 without use any service, while i say that Honourable Prime Minister Mr.Narendra Damodar das Modi encourage cashless Transaction without any charge, my Question is that if private company Charged that type only transact of Rs.3308 as charge Rs.157 APPROX, why a customer use a cashless transaction, i complaint many of times in company customer care, they said me that it is a company policy does not changed, i aid about prime Minister argu but they didn't hear my problem.
transaction date given below.
18/may/2017 .
order id:1H7TQUNMNDWF6 of 3307.50 inr

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Address: New Delhi, Delhi, 110024

Website: www.mobikwik.com

I am complaining about mobikwik wallet disabling my account, and keeping my money

Hi,
I have recived a paym, ent from my fiend of rs.100000-in my account on 18.05.17 and after that when i try to login to my account, the system says "user disabled"
There was balance in my account of rs.16963/-
How can u disable my account???
Mobikwik has disabled my account, without any reason.
They have not given any notice or cause or refunded the money i had in my wallet.
There is a balance of rs.16963/- in my wallet.

Please help

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M

Man261180

from Surat, Gujarat

May 19, 2017

Money is transferred by me.order no- 54f74e7a34312 . date-14/5/17, 10:36 AM on mobile no- [protected] from mobile no- [protected]. It is wrong mobile number entered by me.So revised money back.

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Address: Pune, Maharashtra

Website: mobikwik

Hi team,

Find below the transaction history where it could be easy for you to understand the exact query

This is: [protected]@gmail.com transaction history
1- money transferred to [protected] of 511 order id:87f305ad3d73 on may 14 2017.
2- money received from [protected]@gmail.com +511 order id: 54fa31f55f87 on may 16 2017.
3-on 17th may 17 amount was deducted from mobikwik.
Wallet amount: 0.50

And
This is : [protected]@gmail.com
1- money received from [protected]. Order i'd:87f305ad3d73 on 14 may 17 of 511.
2. Money transferred to [protected] order i'd 54fa3f1f55f87 on 16 may 2017.
Wallet amount. 0

So kindly request you to please go through the query and resolve it as soon as possible.

Thanks n regards,
Amar thakur.

Mobikwik customer support has been notified about the posted complaint.

May 19, 2017

Updated by [email protected] how much more time it would take

May 22, 2017

Updated by [email protected] Hi team,

Find below the transaction history where it could be easy for you to understand the exact query

This is: [protected]@gmail.com transaction history
1- money transferred to [protected] of 511 order id:87f305ad3d73 on may 14 2017.
2- money received from [protected]@gmail.com +511 order id: 54fa31f55f87 on may 16 2017.
3-on 17th may 17 amount was deducted from mobikwik.
Wallet amount: 0.50

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Address: Gurgaon, Haryana, 122018

Website: Mobikwik.com

Hi,
when i try to login to my account, the system says " USER DISABLED"
there was balance in my account.
how can u disable my account????
Mobikwik has disabled my account, without any reason.
They have not given any notice or cause or refunded the money I had in my wallet.
I had last used the wallet 12th of may to transfer money into my father's wallet.

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