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Updated: Nov 28, 2025
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V
varinder bhardwaj
from Ludhiana, Punjab
May 10, 2017
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Address: Ludhiana, Punjab, 141006
Website: Www.mobikwik.com

I had recharge first time on 29, Apr, 2017 rupees 445 on m'y relance postpaid no [protected] from m'y Mobikwik id [protected]@gmail.com, but rechange failed and payement back on my wallet transaction id 54e4f1aa5f4a4 445 RS,

But m'y mobikwike 445 ruppes does not used any rechange error cames with primary no used again again

Plz pay my wallet 450 balance on [protected]@gmail.com to pay Bill reliance GSM [protected]
+2 photos
Mobikwik customer support has been notified about the posted complaint.
Jun 22, 2017
Updated by varinder bhardwaj I had recharge first time on 29, Apr, 2017 rupees 445 on m'y relance postpaid no [protected] from m'y Mobikwik id [protected]@gmail.com, but rechange failed and payement back on my wallet transaction id 54e4f1aa5f4a4 445 RS,

But m'y mobikwike 445 ruppes does not used any rechange error cames with primary no used again again

Plz pay my wallet 450 balance on [protected]@gmail.com to pay Bill reliance GSM [protected]
View replies
I have paid my bill through mobikwik on 28th march, money is deduct still my bill status is showing due
Order no# MP[protected]
.
I faced too much inconvenience
I want my money back

I have mobikwik wallet balance 450 does not used, when i try to recharge due to problem failed, recharge, ans primary no not used again - Comment #2727407 - Image #0
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    R
    Ritesh_84
    from Pune, Maharashtra
    May 10, 2017
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    Address: Gurgaon, Haryana, 122015
    Website: www.mobikwik.com/help/customersupport

    Dear all,

    Kindly look below mail which i sent to mobikwik but not getting proper response. Please resolve this issue asap

    09 may, 201712:52 pm ticket #6486642 transfer money
    Search by ticket number or keyword
    Dear team, i had transferred (Rs 5000 and 5) from my mobikwik account to other account but still both amount are not showing in my account pls check resolve this issue asap.
    Thanks ritesh

    10 may, 20174:50 am ticket #6490061 in progress
    Dear concern, i transferred 5000 rs from mobikwik account to my other wallet but fund not receive in my other wallet. Kindly check and revert asap.

    Thanks ritesh
    Mobikwik customer support has been notified about the posted complaint.
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      J
      joshef fernandis
      from Ahmedabad, Gujarat
      May 10, 2017
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      Address: Gurgaon, Haryana, 38001
      Website: www.mobikwik.com

      I was paying rs 1107/- in yatra.com via mobikwik wallet the money got cut but the transaction failed... I contacted customer care they nly replied once that wil get money withing 7 days but it has been 2 months till now but didnt get my money... They are even not respoinding to mail or anything my name is bhavik madlani and registerd mobile number is [protected] and email id is [protected]@rediffmail.com... This is 2nd time it happened they are cheat and blocks our money and dosent give back... Give my money back
      Mobikwik customer support has been notified about the posted complaint.
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        R
        rockeyuku8
        from Pune, Maharashtra
        May 10, 2017
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        Address: Gurgaon, Haryana, 122002
        Website: mobikwik.com

        I have added rs 15000 from my credit card to mobikwik wallet. On 09/05/2017.
        After some time i tried to transfer rs 5000 back to my account by using transfer to bank link but every time it could not be completed.in every attempt it showed different messages. I decided to logout and re login to do the same, but as i logged out and tried back to login now it is not allowing me to login by giving message otp has been sent max no of times. Before login i tried to contact mobikwik but neither there is any contact no. Nor email id. I raised my issue by going in help section. After login i again tried to raise issue that i could not be able to login but now website is saying that ticket can t be raised till next 12 hrs from same user.
        Mobikwik customer support has been notified about the posted complaint.
        View replies
        I booked the bus ticket for shirdi to pune form neeta tours and travels than i cancelled it again within 12 hrs and as per the policy terms mentioned in the site, you have to refund me the full amount

        Regarding fund transfer - Comment #2726918 - Image #0
        Reply
        There was a double transaction of Rs. 1582 in mobikwik wallet on[protected], when I was transacting on Swiggy. I put in a request to refund the money into my account but till date, it has not been refunded. There is no response from mobikwik customer care either despite my repeated follow up.

        Regarding fund transfer - Comment #2727391 - Image #0
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          A
          Ayush James
          from Bengaluru, Karnataka
          May 9, 2017
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          Address: Bangalore, Karnataka, 560029
          Website: MobiKwik.com

          My friend tried to transfer 7700 rs to my MobiKwik account and it went to another account due ro an error in typing what can i do to get the money back ? Ive raised a complaint with ticket no. 6487440
          My no is [protected]
          Wrong mobile no was [protected]
          Money was sent from [protected]
          As it shows the wrong mobile number is not registered with MobiKwik only in which case the transaction should not have happened in the first place .
          I tried calling the no. But its not reachable.
          Please resolve this ASAP
          Mobikwik customer support has been notified about the posted complaint.
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            R
            rauths
            May 8, 2017
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            Hi,
            I've booked a bus ticket from hyderabad to bangalore dated[protected], with bus type as volvo multiaxle (2 2), operator name as : jabbar travels and m-ticket pnr qeb7885 and departure timing at 23:30 from aramghar circle. Lately, i had got a message saying the bus is cancelled but still my money is not refunded.
            I've even created a ticket to your customer service on the mobikwik app to know the status but there is no progress. If you cannot provide service and solve our issues, then what is the need of running such big business. Since, its been more than a week and no respond from you people, i'm so frustrated. Hope, you would refund my money as earliest.
            Thank you.
            Mobikwik customer support has been notified about the posted complaint.
            View replies
            Coupon mention it a cash back but they give me supercash. From supercash we can use only 5% amount. This company making fraud coupon statement.
            I used this coupon only because of cashback.
            Attached coupon snapshot.

            Bus book refund - Comment #2725401 - Image #0
            Reply
            I redeemed my 4000 payback points worth of 1000rs. My payback points was deducted from my payback account but it's not credited into MobiKwik wallet. I raised the ticket id #6452192. Please solve the issue soon. My mobile number is [protected].
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              R
              Rudra Mukherjee
              from Hyderabad, Telangana
              May 8, 2017
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              Address: 122002
              Website: www.mobikwik.com

              Hello, on 2nd may i recharged my number with rs.399. The transaction was not successful but the amount has been debited from my bank account. When i made a complaint, mobikwik customer told me that the money would be refunded to my account. But still i haven't received my money. Please help me. It's been now one week but there is no sign of my money. What are they doing?
              Ticket no - #6459555
              Mobile no - [protected]
              Mobikwik customer support has been notified about the posted complaint.
              May 04, 2017
              mavia khan ahmad's response               plz return my 20 rupees in my walle
              View replies
              Sir i am rashid khan and my mobikwick registered mobile no. is [protected] and sir i add first time ten rupees but the money did not come in my wallet and deducted my account then after some time suddenly ten rupees also deducted from my account plz sir refund money in my wallet
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                U
                Utkarsh Mani Tripathi
                from Delhi, Delhi
                May 8, 2017
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                Address: New Delhi, Delhi, 110002
                Website: Mobikwik

                Recharged my mobikwik wallet for internet banking with 1000 rs but no balance showing up in my mobikwik account.. Ticket no...#6482513
                There is no reply from their side even after repeated messages
                The worst part is they cant be contacted via live messaging.
                Paytm is much better.
                I simply have no clue what is wrong since there has been no assistance from mobikwik sites.
                Please do not make me regret my decision and make me quit the app. This was my first recharge. Lol
                I hope mobikwik will respond soon
                Mobikwik customer support has been notified about the posted complaint.
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                  V
                  vijay1602
                  from Delhi, Delhi
                  May 8, 2017
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                  Address: Gurgaon, Haryana, 208013
                  Website: www.mobikwik.com

                  I booked two bus tickets from kanpur to varanasi by using the same account on 30 april. The bus was canceled and hence i contacted for refund and create ticket for complant.. Mobikwik hasn't processed my refund till yet. The pnr number for the tickets are xvns[protected] & xvns[protected]. One ticket was worth rs. 886. So refund for 2 tickets was of rs 1772.
                  Complaint ticket id # 6450786.
                  Please get my money processed at the earliest.
                  +1 photos
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                    D
                    dhan8918
                    from Mumbai, Maharashtra
                    May 8, 2017
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                    Address: Gurgaon, Haryana, 122002
                    Website: www.mobikwik.com

                    I have added an amount of rs 1050 to the wallet and got the confirmation mail for the as well. When i checked the money in the wallet, it is showing zero balance. Transaction id for the above transaction is 54ec1de64eb40. Kindly help me in getting back my money either to my bank account or my mobikwik wallet. I have also raised a ticket to resolve the issue, but did not get any response from mobikwik team. Ticket no is # 646904.

                    Kindly do the needful as soon as possible.
                    Mobikwik customer support has been notified about the posted complaint.
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                      A
                      Aashwat K. Rai
                      from Indore, Madhya Pradesh
                      May 8, 2017
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                      Address: Gurgaon, Haryana
                      Website: mobikwik.com

                      On 4th may 2017 i tried to add rs 540 in my mobikwik wallet (With no.- [protected]) and it got failed.
                      Then i tried it once again and again it got failed. But after an hour rs 540 was added to my wallet but when i checked my bank account statement rs 540 was debited twice that sums up to rs 1080 but i only got 540 in my wallet. It's been more than 2 days and yet they are'nt responding..
                      +1 photos
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                      View replies
                      My Vodafone postpaid number hasn't been recharged with Rs 500 through mobiqwik but the same amount has been deducted from my bank account..I am really frustrated from this kind of errors in transaction ..I am demanding a speedy solution now otherwise I will be forced to take legal action for robbing Rs 500 from my bank account

                      Money deducted from bank but didn't get it in wallet - Comment #2723857 - Image #0
                      Reply
                      I was transferring money Rs 300 from my mobile is wallet to my bank account on 7th Mar'17. The money debited from my wallet but yet not credited to bank account.

                      I raised complaint reference no. 6055635 2 months back yet they have not transfer money to wallet.

                      Screenshot attached bank and wallet statement.

                      Money deducted from bank but didn't get it in wallet - Comment #2723862 - Image #0
                      Money deducted from bank but didn't get it in wallet - Comment #2723862 - Image #1
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                        S
                        saiesh1
                        from Chennai, Tamil Nadu
                        May 7, 2017
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                        Address: Thane, Maharashtra, 421201
                        Website: Mobikwik

                        I have paid mseb bill payment of rs.8190/- on 29th april 2017.
                        After 7 days also i haven't received payment confirmation from mseb.
                        I also raised ticket on mobikwik site but i haven't received any reply yet.
                        Ticket number: # 6462828
                        I have raised my concern on [protected]@mobikwik.com & [protected]@mobikwik.com however there is no reply yet. Instead i have received a undelivered notification. Request you to please look into this and refund my money at the earliest. Due date to pay my bill is 11 may 2017.
                        Mobikwik customer support has been notified about the posted complaint.
                        View replies
                        I added money to pay the dealer, but he refused to accept the same, hence please revert the following transaction, I want the amount to be diverted to my credit card bank
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                          L
                          lordmaster
                          from Mohan, Uttar Pradesh
                          May 6, 2017
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                          Address: Dakshina Kannada, Karnataka, 575003
                          Website: mobikwik.com

                          Ticket # 6475890 my name os swaroop
                          This mobikwik app is fraud i think... They have deducted multiple times 102 rs transaction multiple number of times from bank account and did not credit any money to mobikwik wallet... Even promo code says used up already... Even now add money gives error on transaction but they are only good in deducting money... They have not even responded to my
                          Ticket # 6475890... Ppl this app is fraud better stay away... Should have given negative rating for poor customer service
                          Mobikwik customer support has been notified about the posted complaint.
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                          Money was deduced in my account but recharge was not done

                          Multiple times money deducted from bank account and no money added to mobikwik wallet - Comment #2723932 - Image #0
                          Reply
                          Add 5000 in my account and my account showing block

                          So plz do needfull
                          Account not open
                          So.plz do nesd full

                          My number is [protected]
                          Reply
                          Please refund my money iam adding 600 rupees to mobikwik wallet money deducted from my bank accounts but not updated in my mobikwik wallet. Please refund enquire and please refund my money back that money is important for me please understand my situation
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                            V
                            Vijaya Sumathi
                            from Bengaluru, Karnataka
                            May 9, 2017
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                            Address: Bangalore, Karnataka
                            Website: www.Mobikwik.com

                            Please Help Me - Add I have opening First Mobikwik account But Dont ask Passward i have Received Amount From Credit Card no -last no - 5000, Transfer - 5000 and Next 5000 Total - 10000/- Automatically closed Wallet. Next I open Wallet Ask Password I gived but not accepting And Immediately Blocked, My Mobikwik wallet is disabled.
                            Mobile No: [protected], My Name is Vijaya Lakshmi .I am add money 10000 thousand transfer, but my id is disable before 8 hour .so plz i request u plz my id enable.please resolve my problem.My Emergency Amount this - 10000/-
                            Mobikwik customer support has been notified about the posted complaint.
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                              R
                              Rajeng
                              May 6, 2017
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                              Address: Gurgaon, Haryana, 110052
                              Website: Www.mobikwik.com

                              Dear sir/mam, I have made a shopping on justdial through my internet banking of OBC bank but due to insufficient balance in my mobikwik wallet i chose to add money to mobikwik wallet of amount Rs 900/- through justdial website but after entering mobikwik OTP money debited from my account but not updated in my wallet with an error of some technical problem on 13/04/2017 around 3.00pm .That amount of 900 rupees shown as (+900) in red colour in new issue section of help...but not in my wallet history .My registered mobile no is [protected]. Till now my wallet is not updated with the correct value therefore I am complaining to you. Please help me out
                              Mobikwik customer support has been notified about the posted complaint.
                              May 07, 2017
                              Updated by Rajeng                               I have made a complaint against mobikwik to refund my 900 rs that was not updated in my wallet After posting my complaint I have received two calls [protected], [protected] claiming mobikwik customer support asked to share my atm card details as well as one time password promising me to refund my value..but after completing the procedure they cheated me and debited even the remaining balance in my obc account that was 3000/- rs so I was shocked of all about this...till now neither I have received 900/- nor 3000/- rs ...now what should I do where is my 3900/- please help me to refund me it all back.
                              View replies
                              I have tried to add Rs 1500 in mobikwik wallet. amount has been deducted from my acount but not added in to mobikwik wallet. Please refund my money back.i have been tried to find customer care no. But its not approachable.my complaint ticket is #6466829 email id is karan.[protected]@gmail.com.my contact no. Is [protected].

                              Refund of rs 900/- - Comment #2723874 - Image #0
                              Reply
                              Dear sir,
                              I have a recharge amount of 264 Rs. in Airtel no . 6th may2017 at 12:40 PM.
                              But recharge not done till now but Balance deducted at a time. So plz refund my payment.

                              Refund of rs 900/- - Comment #2723883 - Image #0
                              Reply
                              I have added money to Mobikwik wallet on 6 May 2017 i.e. yesterday and applied the code 'SUPERWOW' . I got the message the coupon applied successfully but anyhow I did not get the promised cashback of 3% even after 24 hours. Please look into the matter and help me.
                              Pls find attached the screenshot

                              Refund of rs 900/- - Comment #2723892 - Image #0
                              Reply
                              Add 5000 in my account and my account showing block

                              So plz do needfull
                              Account not open
                              So.plz do nesd full

                              My number is [protected]
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                                Batuksarvesh
                                from Dostpur, Uttar Pradesh
                                May 6, 2017
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                                Address: Hoshiarpur, Punjab
                                Website: Mobikwik

                                My mobikwik wallet number is [protected] i try to add money 338 rs and i do all process but last time transaction is not successful view message.. Something wet wrong please try again... And i retry so again next time i do all process but last time view same message and my bank account is debited 338 rs two time but my mobikwik wallet balance is not added so please resolve my problem in immediately... Thank you
                                Mobikwik customer support has been notified about the posted complaint.
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                                Why add money not disabled
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                                  S
                                  Shreeju007
                                  from Karad, Maharashtra
                                  May 6, 2017
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                                  Address: Thane, Maharashtra, 421202

                                  Hi Team,

                                  I was trying to recharge my mobile number - [protected] for Rs. 1030 wherein I was using Rs.240 from the payback points that i redeemed in the wallet and rest of the amount i added using my debit card for Rs. 790.

                                  Amount got deducted from bank account, received sms for the same but the mobikwik wallet still shows 240 as the available balance.

                                  Kindly take immediate action for this inconvenience caused.

                                  Thanks.
                                  +2 photos
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                                    R
                                    Rudra Mukherjee
                                    from Hyderabad, Telangana
                                    May 5, 2017
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                                    Address: 122002
                                    Website: www.mobikwik.com

                                    Hello, my name is rudra mukherjee. On 2nd may, 2017 i recharged my number with rs.399. But transaction was failed and i got an error message. The problem is now that the amount has been debited from my bank account but the recharge is not done. I have also told mobikwik about this. The ticket number is-#6456307. But they are not responding to my issue. My email id is - [protected]@gmail.com.
                                    My contact number - [protected]
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                                      Sanjay Ch Deb
                                      from Dehra Dun, Uttarakhand
                                      May 5, 2017
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                                      Address: Mumbai City, Maharashtra, 712124
                                      Website: mobikwik app

                                      Dear sir, I have added Rs 20 in my mobikwik wallet through my debit card on 4th May 2017. Balance was deducted from my bank but not added to my mobikwik wallet. Please find the below mention details and add the balance to wallet.
                                      Date- 4th May 2017; Time- 9.30pm; Amt- 20; Ref no[protected]; txc status- Success; my mobikwik id- Sanjay.[protected]@gmail.com.
                                      My bank statement also attached for your reference. Please do the needful asap
                                      +1 photos
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                                      Mai pritesh Kumar Dubey.
                                      29 April 2017 ko apne jio no.[protected] ko 309 se recharge subh 10:48 am pe recharge kiya tha.mere a/c se 304 balenc kya hai But na hi Abhi tk mera number recharge hua aour na hi balenc vaps aaya.

                                      Balance deducted from bank but not added to mobikwik wallet - Comment #2721702 - Image #0
                                      Balance deducted from bank but not added to mobikwik wallet - Comment #2721702 - Image #1
                                      Reply
                                      Date of transaction 26/04/2017
                                      Amt ₹2000/-
                                      Client no91- [protected]
                                      I want add money to MobiKwik wallet ₹ 2000/_
                                      But money debited from my creditvcard but not updating in MobiKwik wallet so I raised query regarding amount but no reply about issue so please provide my money asap
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                                        Krushana deshmukh
                                        from Morjim, Goa
                                        May 4, 2017
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                                        Address: Pune, Maharashtra

                                        Dear sir,

                                        I book bus ticket from (1) pune to nanded and (2) sonkhed to pune and use promo code goodbus promo code apply successfully but cash back not received till date. Ticket amount (600+609=1209) and booking id - p6kefa1q7ua9hpt and 3gvn8pjeies72gxv on may 03, 2017 and may04, 2017 recpectively.

                                        Please resolve my problem and give me my cash back quickly other wise i will be complaine about that issue in consumer care and court also.
                                        +2 photos
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