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Updated: Dec 1, 2025
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Mobikwik reviews & complaints page 224

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P
Padmanabhan2
from Muluppilagadu, Kerala
May 13, 2017
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Address: Gurgaon, Haryana, 122002
Website: Mobikwik.com

I had transferred rs 509 for Bsnl landline bill payment to my mobikwik wallet [protected] but found that mobikwik does not have Bsnl bill payment hence want to transfer back the amount to the same bank but mobikwik is not allowing to transfer back the full amount please do the transfer back to bank account immediately as I have to pay the Bsnl landline bill.
Mobikwik customer support has been notified about the posted complaint.
May 14, 2017
Updated by Padmanabhan2 I have a mobikwik account [protected] from which I wanted to reverse my wallet balance to bank since I was not able to pay my landline bill s raised a complaint on this site since full transfer was not allowed and immediately I got a call from [protected] who said it's mobikwik customer care and they would do the reversal and took my pin but only after an hour my mobikwik account showed that they had recharged two airtel numbers using my wallet balance will mobikwik bring such fraudsters to book and retrieve the amount swindled?
May 14, 2017
Updated by Padmanabhan2 Also they made me to go to a fraud website rbiauthorization.com where I wasade to enter bank details will rbi and other agencies act and put these fraudsters who operate such sites in jail...
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I need to cancel the ticket no 2VTXUV as booked wrong date of 15.05.2017, from belgaum to bangalore, please refund my cash as soon possible in my account . and i have attached my ticket copy .
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My transaction blockd please help me
I recharge not able

May not be able to recharge me when I'm pinning my heart while writing
Your deal blockd
So I don't understand
Please help me
...…...…...??????????...??????????... . ...
Reply
I added Rs.550 on 06th may 2017 (transaction number: IINB[protected]). But till now not credited to my wallet. I already filed a ticket with MobiKwik on 06th may 2017 ( ticke #6476046 ). But I didn't received any response from MobiKwik. Please credit my money back to my account or my wallet.. I'm facing several problems with MobiKwik.
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I just reserved my bus ticket from buldana to pune having PNR. 8TRTA4N. I have complaint about cashback not received in mobikwik acct. By using promo code SUNNY200 .
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I did recharge my phone no [protected] Rs 38 amount debited from bank but not recharged
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When i am logging into my Mobikwik account it shows User is Disabled. I have balance in my account.
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    V
    vinu raji
    from Bengaluru, Karnataka
    May 13, 2017
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    I have added 1050rs and 1042rs on 12/05/2017 but till now it does not added to my wallet but the total amount has deducted in my account so please credit it back to my account or please contact [protected].
    1.Ref no-87ee853dfa17
    trans ID-54f[protected]
    2.order no-54f4ef9ecbb27
    please do the needful as soon as possible.
    I tried to connect with customer service but it does not connected so please resolve it soon.
    Mobikwik customer support has been notified about the posted complaint.
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      D
      Dalchemist
      from Delhi, Delhi
      May 13, 2017
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      Address: 122002
      Website: m.mobikwik.com

      Greetings.
      I tried booking a hotel room from oyo via mobikwick wallet. The room was not booked but i got a prompt from mobiwick that money has been deducted from my wallet. I contacted them via help section immediately. After 5 days i got a reply and they said the money has been paid to oyo (Which is absolute false claim by mobikwick). Then i asked mobikwick for the exact account no of oyo rooms where the money was transferred so that i can raise a ticket with them. Since that day mobikwick is not even bothered to reply to my requests. This happened on may 25th 2015, i keep on sending them request, but mobikwick is not helping me. Worst part is that don't have a customer care number. The only way which is left for communication is via app. And as unprofessional beings, mobikwick doesn't reply.
      The amount which was deducted is rs. 1695
      Ticket no given by mobikwik is 6435402.
      Mobikwik customer support has been notified about the posted complaint.
      View replies
      Transaction at irctc failed on 13 may 2017. My no [protected], Amount debited 811.46. Inspite of contacting Customer care unable to contact. Worst app. Refund my money
      Reply
      Dear sir/ma'am, I've today on 10.05.17 made a payment of Rs. 290 towards bill payment of BSES Raj Shani electric Bill which has not yet been paid to the beneficiary. Please pay my electric bill of Rs.290 in BSES Rajdhani immediately as due date is 12.5.17. plz don't keep d amount in my wallet having phone number [protected]. Thank you.
      Reply
      Sir
      My mobile number has blocked so i was continuing with same num as user id for more than a year but now by default changed my phone it asking n sent otp to concern number but i hve mail id to this linked. In my mobikwik id i hve 300 rs amount.
      Kindly help to login with my email id
      san4u.[protected]@gmail.com
      [protected]
      Reply
      I have booked movie tickets amount transfer[protected]/zaakePAYMENT SERVICE PVT
      Reply
      Ticket
      #6425354
      #6416743
      RS 570 refund due to bus cancelled from Hebron transport on 23/4/17
      Pnr no YD69REU
      How long time take refund mobikwik?
      Agent will follow how many days., ..
      Hdfc bm
      C.K.shaseekumar
      [protected]
      Reply
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        S
        skarthik2012
        from Chennai, Tamil Nadu
        May 12, 2017
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        Address: Hoshiarpur, Punjab, 600088
        Website: www.mobikwik.com/help

        Mobikwik customer care is the very bad customer care. No way to talk with them for our problems. If any failure in our transaction, our amount will be locked in wallet. we can't get that amount to our bank account. If you want your money to bank account you have to raise a ticket for your problem. But the mail will come on next day..very idiotic customer care in this world. So if you want to do the last minute bill payments don't choose mobikwik... Many wallet operating companies having the same lack of immediate customer care support...
        Mobikwik customer support has been notified about the posted complaint.
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          N
          nandhini vivekananthan
          from Salem, Tamil Nadu
          May 16, 2017
          Resolved
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          Resolved

          My mobile no is[protected].yester day(11/5/207).(time-11.33am) i recharged a ratecutter for Rs.184, from mobikwik app through online payment.at 11.33am i had a message from my bank (iob) the amount is debited from my account.but now this time not recharge my mobile no.kindly rectfy it.My mobile no is[protected].yester day(11/5/207).(time-11.33am) i recharged a ratecutter for Rs.184, from mobikwik app through online payment.at 11.33am i had a message from my bank (iob) the amount is debited from my account.but now this time not recharge my mobile no.kindly rectfy it..My mobile no is[protected].yester day(11/5/207).(time-11.33am) i recharged a ratecutter for Rs.184, from mobikwik app through online payment.at 11.33am i had a message from my bank (iob) the amount is debited from my account.but now this time not recharge my mobile no.kindly rectfy it.
          May 26, 2017
          Complaint marked as Resolved 
          please provide pg id number.my rate cutter amount Rs.184 refund my account.please do it the process.my mail id is [email protected] mobile no is 9790209734.solve my problem.help me.thankyou.
          Mobikwik customer support has been notified about the posted complaint.
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            G
            Gaana p
            from Chennai, Tamil Nadu
            May 12, 2017
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            Address: Bangalore, Karnataka, 560068
            Website: www.mobikwik.com

            I have paid april month electricity bill on april 14th 2017, today i logged in to check to pay may month electricity bill for id : [protected], and it displayed same april bill again actually it should not display once i have paid.

            Now i have paid 889 bill amount twice once on april 14th and now may 12th again i have paid, please refund my amount asap or deduct in may month bill

            Need a response asap.
            Mobikwik customer support has been notified about the posted complaint.
            May 15, 2017
            Updated by Gaana p             support had called and he is asking for debit card details and OTP to verify, i dont understand what kind of verification that is, very nuch disappointed with Mobikwik, Just refund my 889/- for the April month Electricity bill, i have paid twice, once on April 14th and once on March 12th. Please refud my 889/- to my wallet.

            I need response asap, Mobikwik team.
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              S
              Sanat Singh
              from New Delhi, Delhi
              May 12, 2017
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              Address: 110045

              It's been one and a half month since I tried to recharge a jio number for rs99, but that recharge failed and I haven't received my refund. I tried to post complaints on their app but they resolved the issue without any refund. There is no proper response from them. They are cheaters and frauds. They don't even provide a valid phone number so that anyone could contact them. Frustrated!
              Sanat Singh
              RMN- [protected]
              EMAIL. [protected]@gmail.com
              Mobikwik customer support has been notified about the posted complaint.
              May 06, 2017
              Amitchouhan1283's response               The image of deduction of payment is attached.please solve as soon as possible

              View replies
              There is a problem that payment of 500 rs.debited from my account but not come in mobikwik wallet
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                G
                Ganesh K Shetty
                from Hyderabad, Telangana
                May 12, 2017
                Resolved
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                Resolved

                Address: 560040
                Website: www.mobikwik.com

                On 4 Apr 2017, I tried to book a bus ticket which cost Rs. 650. So I added Rs. 621 to mobikwik wallet & along with the Supercash, Rs.25.91 my Payment is done. After it showed "Contacting bus operator" and then I suddenly got "Oops something went wrong". For this case I got no ticket, no money back or no Supercash. Even I didn't received the ticket confirmation.
                So I tried for 2nd attempt, I booked ticket for Rs.500 which is successful and I got ticket for this.
                After this I contacted them in help & support. It's been one week, still there is no response
                May 17, 2017
                Complaint marked as Resolved 
                Solved by consumerhelpline.gov. in
                Mobikwik customer support has been notified about the posted complaint.
                May 12, 2017
                Updated by Ganesh K Shetty                 Mobile No. (Reg. with Mobikwik) : [protected]
                E-Mail: [protected]@gmail.com
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                  D
                  durga73
                  from Bengaluru, Karnataka
                  May 12, 2017
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                  Address: Gurgaon, Haryana, 700059
                  Website: Www.Mobikwik.com

                  Mobikwik, resolve ticket # 6412002. You guys r good for nothing. You are an indigenous mobile cheating company and your app sucks, so as your service too. I raised complaint for incorrect displaying my current balance and your team is not at all responding. If you don't want to respond, why did u create the mobile wallet. If you have any shame left with you, call me at [protected] to resolve the issue, you ######.
                  Mobikwik customer support has been notified about the posted complaint.
                  May 21, 2017
                  Updated by durga73                   After raising the Complaint also mobikwik is not replying. You can see their services from here.
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                    S
                    Senoritaa
                    from Lala, Assam
                    May 11, 2017
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                    Resolved

                    Address: Gurgaon, Haryana
                    Website: Www.Mobikwik.com

                    I credited Rs 560 into ny mobikwik wallet on 7th of may 2017 but it's not showing on mu wallet i even recieved a confirmation email on mu registered email id that the amount has been credited successfully. But till now i have not recieved any of the following. Please refund or credit the above mentioned amount as soon as possible or contact me on [protected]
                    May 12, 2017
                    Complaint marked as Resolved 
                    Not recieved money.
                    Mobikwik customer support has been notified about the posted complaint.
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                      A
                      Asif0111
                      from Bengaluru, Karnataka
                      May 11, 2017
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                      Address: Gurgaon, Haryana, 122002
                      Website: www.mobikwik.com

                      Hi
                      This is Mohd. Asifuddin opened Mobikwik Account and credited amount of Rs.20, 000/- to wallet.when I logged in to make payment at eZone my user id is disabled.
                      I have sent all the required documents to [protected]@mobikwik.com but neither they are replying nor they have enabled my user id.
                      Neither they are providing a Toll-Free Number to contact nor they are calling me.
                      I am very much worried about this to whom I have to contact for my money Rs.20, 000/-which is blocked in my wallet since 06/05/2017.

                      Please help me in getting my money back or to enable my account.

                      Regards,
                      Asif
                      [protected]
                      Mobikwik customer support has been notified about the posted complaint.
                      View replies
                      Maine airtel ke 1 no. Pe recharge kiya hai ...mobikwik app me recharge successful dikha raha hai but av tak no. Par benefits nhi mila hai
                      Maine costumer care me baat kiya
                      Wo bol rahe hai ke is no. Par koi recharge nhi hua hai
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                        M
                        Mukund Chouhan
                        from Mumbai, Maharashtra
                        May 11, 2017
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                        Address: Thane, Maharashtra, 400601
                        Website: m.mobikwik.com

                        I have paid MSEB Mumbai bill payment of rs.730/- on 30 april 2017. And still haven't received payment confirmation from mseb.
                        I have raised so many tickets on mobikwik site but i haven't received any reply yet. Every time they close the ticket without resolving it.
                        Transaction ID: MP[protected]
                        Transaction Date:30 April 2017
                        Amount:730
                        Mobile:[protected]
                        Ticket number: # 6469706, #6482305.
                        I tried to call on customer care number but it is not working.
                        Due date to pay my bill is 15 may 2017.
                        Request you to please look into this and refund my money at the earliest.
                        Mobikwik customer support has been notified about the posted complaint.
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                          M
                          MANISHAIRUN
                          from Anta, Rajasthan
                          May 11, 2017
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                          Address: Ajmer, Rajasthan, 305601
                          Website: mobiwik.com

                          Dear sir,
                          I am eletricity bill payment of ajmer vidyut vitran nigam limited throung mobiwik payment gateway4/05/2017 bill pament not sucess but 6472/-amount deducted from my a/c [protected] name m/s jagdish prasad airun in bank of baroda nasirabad my k no[protected] please refund my amount.
                          Description:ebanking : 65764336/http://www.mobikwik.com/AVENU

                          Manish aiurn
                          Phone-[protected]
                          Mobikwik customer support has been notified about the posted complaint.
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                            V
                            varinder bhardwaj
                            from Ludhiana, Punjab
                            May 10, 2017
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                            Address: Ludhiana, Punjab, 141006
                            Website: Www.mobikwik.com

                            I had recharge first time on 29, Apr, 2017 rupees 445 on m'y relance postpaid no [protected] from m'y Mobikwik id [protected]@gmail.com, but rechange failed and payement back on my wallet transaction id 54e4f1aa5f4a4 445 RS,

                            But m'y mobikwike 445 ruppes does not used any rechange error cames with primary no used again again

                            Plz pay my wallet 450 balance on [protected]@gmail.com to pay Bill reliance GSM [protected]
                            Mobikwik customer support has been notified about the posted complaint.
                            Jun 22, 2017
                            Updated by varinder bhardwaj                             I had recharge first time on 29, Apr, 2017 rupees 445 on m'y relance postpaid no [protected] from m'y Mobikwik id [protected]@gmail.com, but rechange failed and payement back on my wallet transaction id 54e4f1aa5f4a4 445 RS,

                            But m'y mobikwike 445 ruppes does not used any rechange error cames with primary no used again again

                            Plz pay my wallet 450 balance on [protected]@gmail.com to pay Bill reliance GSM [protected]
                            View replies
                            I have paid my bill through mobikwik on 28th march, money is deduct still my bill status is showing due
                            Order no# MP[protected]
                            .
                            I faced too much inconvenience
                            I want my money back
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                              R
                              Ritesh_84
                              from Pune, Maharashtra
                              May 10, 2017
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                              Address: Gurgaon, Haryana, 122015
                              Website: www.mobikwik.com/help/customersupport

                              Dear all,

                              Kindly look below mail which i sent to mobikwik but not getting proper response. Please resolve this issue asap

                              09 may, 201712:52 pm ticket #6486642 transfer money
                              Search by ticket number or keyword
                              Dear team, i had transferred (Rs 5000 and 5) from my mobikwik account to other account but still both amount are not showing in my account pls check resolve this issue asap.
                              Thanks ritesh

                              10 may, 20174:50 am ticket #6490061 in progress
                              Dear concern, i transferred 5000 rs from mobikwik account to my other wallet but fund not receive in my other wallet. Kindly check and revert asap.

                              Thanks ritesh
                              Mobikwik customer support has been notified about the posted complaint.
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                                J
                                joshef fernandis
                                from Ahmedabad, Gujarat
                                May 10, 2017
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                                Address: Gurgaon, Haryana, 38001
                                Website: www.mobikwik.com

                                I was paying rs 1107/- in yatra.com via mobikwik wallet the money got cut but the transaction failed... I contacted customer care they nly replied once that wil get money withing 7 days but it has been 2 months till now but didnt get my money... They are even not respoinding to mail or anything my name is bhavik madlani and registerd mobile number is [protected] and email id is [protected]@rediffmail.com... This is 2nd time it happened they are cheat and blocks our money and dosent give back... Give my money back
                                Mobikwik customer support has been notified about the posted complaint.
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                                  R
                                  rockeyuku8
                                  from Pune, Maharashtra
                                  May 10, 2017
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                                  Address: Gurgaon, Haryana, 122002
                                  Website: mobikwik.com

                                  I have added rs 15000 from my credit card to mobikwik wallet. On 09/05/2017.
                                  After some time i tried to transfer rs 5000 back to my account by using transfer to bank link but every time it could not be completed.in every attempt it showed different messages. I decided to logout and re login to do the same, but as i logged out and tried back to login now it is not allowing me to login by giving message otp has been sent max no of times. Before login i tried to contact mobikwik but neither there is any contact no. Nor email id. I raised my issue by going in help section. After login i again tried to raise issue that i could not be able to login but now website is saying that ticket can t be raised till next 12 hrs from same user.
                                  Mobikwik customer support has been notified about the posted complaint.
                                  View replies
                                  I booked the bus ticket for shirdi to pune form neeta tours and travels than i cancelled it again within 12 hrs and as per the policy terms mentioned in the site, you have to refund me the full amount
                                  Reply
                                  There was a double transaction of Rs. 1582 in mobikwik wallet on[protected], when I was transacting on Swiggy. I put in a request to refund the money into my account but till date, it has not been refunded. There is no response from mobikwik customer care either despite my repeated follow up.
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                                    A
                                    Ayush James
                                    from Bengaluru, Karnataka
                                    May 9, 2017
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                                    Address: Bangalore, Karnataka, 560029
                                    Website: MobiKwik.com

                                    My friend tried to transfer 7700 rs to my MobiKwik account and it went to another account due ro an error in typing what can i do to get the money back ? Ive raised a complaint with ticket no. 6487440
                                    My no is [protected]
                                    Wrong mobile no was [protected]
                                    Money was sent from [protected]
                                    As it shows the wrong mobile number is not registered with MobiKwik only in which case the transaction should not have happened in the first place .
                                    I tried calling the no. But its not reachable.
                                    Please resolve this ASAP
                                    Mobikwik customer support has been notified about the posted complaint.
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                                      R
                                      rauths
                                      May 8, 2017
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                                      Hi,
                                      I've booked a bus ticket from hyderabad to bangalore dated[protected], with bus type as volvo multiaxle (2 2), operator name as : jabbar travels and m-ticket pnr qeb7885 and departure timing at 23:30 from aramghar circle. Lately, i had got a message saying the bus is cancelled but still my money is not refunded.
                                      I've even created a ticket to your customer service on the mobikwik app to know the status but there is no progress. If you cannot provide service and solve our issues, then what is the need of running such big business. Since, its been more than a week and no respond from you people, i'm so frustrated. Hope, you would refund my money as earliest.
                                      Thank you.
                                      Mobikwik customer support has been notified about the posted complaint.
                                      View replies
                                      Coupon mention it a cash back but they give me supercash. From supercash we can use only 5% amount. This company making fraud coupon statement.
                                      I used this coupon only because of cashback.
                                      Attached coupon snapshot.
                                      Reply
                                      I redeemed my 4000 payback points worth of 1000rs. My payback points was deducted from my payback account but it's not credited into MobiKwik wallet. I raised the ticket id #6452192. Please solve the issue soon. My mobile number is [protected].
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                                        Rudra Mukherjee
                                        from Hyderabad, Telangana
                                        May 8, 2017
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                                        Address: 122002
                                        Website: www.mobikwik.com

                                        Hello, on 2nd may i recharged my number with rs.399. The transaction was not successful but the amount has been debited from my bank account. When i made a complaint, mobikwik customer told me that the money would be refunded to my account. But still i haven't received my money. Please help me. It's been now one week but there is no sign of my money. What are they doing?
                                        Ticket no - #6459555
                                        Mobile no - [protected]
                                        Mobikwik customer support has been notified about the posted complaint.
                                        May 04, 2017
                                        mavia khan ahmad's response                                         plz return my 20 rupees in my walle
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                                        Sir i am rashid khan and my mobikwick registered mobile no. is [protected] and sir i add first time ten rupees but the money did not come in my wallet and deducted my account then after some time suddenly ten rupees also deducted from my account plz sir refund money in my wallet
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