Mobikwik Complaints & Reviews

Delink my aadhar another account

Hi, made a transaction to add amount in wallet of mobikwik, amount rs 1833.79 the same is not credited in wallet but debited from bank account. Bank has shared credit details as well of the beneficiary. Its been more than 40 days there is no resolution to it even from escalations. No response on ticket raised, email, twitter, calls nowhere. Details shared by icici bank of the account to which it is credited.
Payee Name: MobiKwik Ecommercebr...

Dear team Mobikwik,
There are two fraud transactions (MBK[protected] & MBK[protected], dtd:13.09.22, not done by me at all and that I have been highlighting since 13.09.22 on regular basis for blocking said transactions and refund full amount on top most priority basis.

But I'm extremely sorry to update you that I have not yet received any response from your end since more than five days even after several follow up over mail and help support option in your app where I had been trying to reach you over the phone as well but it's very very disappointing that not responding from your side, details of phone calls log attached as ready refn.
PS, most importantly, one call received from Mobikwik registered phone (no.[protected]) itself and asking for OTP which indicates that some officials of Mobikwik itself are involved in such fraud transactions which is too much of disappointment and disgusting too.

Therefore, my earnest request to you to expedite investigation process and block these two successive transactions dtd 13.09.22 and refund full amount urgently to continue with Mobikwik, else it needs to be closed forever and I will not pay against these two fraud transactions (MBK[protected] & MBK[protected].

On the other hand, I have tried to make balance due amount of Rs.[protected]) but my Mobikwik app noted USER DISABLED SINCE 14.09.22, as a result of which I couldn't make said payment.
PS; few relevant snapshots also attached as ready refn.

Hence, pls look into these matters of fraud transactions as well as corrupt officials of Mobikwik itself involved in such fraud transactions from it's root and still such time I'm not interested to continue with such irresponsible and non-trusted Mobikwik app further.

Your immediate action and positive response would be highly appreciated in above mentioned issues at the earliest without any more delays.

With thanks and regards,
Pradip ([protected])

I had Recharged My Mobikwik Wallet For Rs. 750 And This Amount I Paid To Otipy Merchant But Unfortunately Balance Deducted From Mobikwik Wallet But Not Recieved To Otipy Merchant. I had Escalarate The Issue To Mobikwik On 04th September But Till Now I Didn't Get Response From Them. No Customer Care Is Supporting Me Since Last 15 Days.

मेरा अकाउंट किसी ने हेक कर लिया है

After a fraud, Mobikwik disabled my account. I complaint about this and sent all the required documents to [protected]@mobikwik.com. I got a ticket number - 144851 on 6th Sep 2022. After waiting more than 48 hours, I sent a reminder mail and asked for the update on 8th Sep 2022. Again I sent an email on 16th Sep 2022. But I did not get any response from them. I twitted and sent DM on twitter multiple times. But my issue is still unresolved. I have to pay my ZIP outstanding amount and the last date is 20th Sep. After that they will start charging penalty. Please reactivate my account asap.
I sent my emails from this mail id - rajsingh.[protected]@gmail.com

After a fraud, Mobikwik disabled my account. I complaint about this and sent all the required documents to [protected]@mobikwik.com. I got a ticket number - 144851 on 6th Sep 2022. After waiting more than 48 hours, I sent a reminder mail and asked for the update on 8th Sep 2022. Again I sent an email on 16th Sep 2022. But I did not get any response from them. I twitted and sent DM on twitter multiple times. But my issue is still unresolved. I have to pay my ZIP outstanding amount and the last date is 20th Sep. After that they will start charging penalty. Please reactivate my account asap.

My recharge is not done at my BSNL operator.
Order ID [protected]
Txn Ref ID BSE[protected]
amount 107
Date 06 SEP 2022
Time : 03:51 PM
Mobile no. [protected]
Category Prepaid

I paid rs. 3000 via qr code scan from amazon pay balance on dated 08.09.2022 at 7:25 pm to gaurav general store. The transaction was successfully placed and confirmed. The amount of rs. 3000 was shown in the mobikwik merchant app of gaurav general store thereafter, gaurav general store had refunded the whole amount instantly on dated 08.09.2022 at 7:25 pm. The transaction was earmarked as refunded.
But till today i didnot get any refund from mobikwik.
RRN NO. IS 5e82acadb9a56.

My payment is pending 23000 pls credited Sakthivel G account no [protected] what do you wat pls immediately...

Sir I have transacted 2 times for mobile linking with aadhar card with Online Services and you have debited Rs.144/- each time vide enrolment No. [protected] dated 12.09.2022 and upi transaction id[protected] dated 12 Sep 2022 and[protected] dated 12 Sep 2022. Still the aadhar cards has not been updated with mobile number. Please examine the as I think the online services are false and chitting with the public. Please look after and make arrangement for refund.More over I have done the same on 12 Aug 2022, but the online services is fraud and they simply taking money and doin nothing. Please do the needful for refund and take a necessary action against the defaulter

Zip 23000 amount not credited my account pls immediately credited...

Sir I did a recharge of my airtel 181rs on September 1st, but it doesn't reflect into my account of prepaid. So kindly settle my issue

Zip payment Rs. 23000 is pending pls credited my account immediately

I used mobikwik zip. Due to some reasons i am unable to repay.now mobikwik team calling on my contact list person daily and abusing. Pls help

Hi, This is Devakishore [protected], Register Number,

Today Your Agent talking to bad Language i have record audio, And my personal contact number he said haking Take action if you not take Legal action I will rise, [protected] This number i got call

Dear Sir,

I have done payment on Make my Trip India(MMT) to book flight on[protected]

with order id[protected] of Rs 11674 This transaction I have done through my Mobikwik Blue American express card No( 378255XXXXX8257). But this Transaction has failed. but still i have not received refund in my mobikwik wallet

so please refund my amount asap

I have tried to raise my complaint through help section in Mobikwik app but I am unable to log my complaint

after that I have sent mail to mobikwik customer care but from there I have not received any response and it was around 25days passed but still I am waiting for my refund

so please do needful and refund my money asap

My Mobikwik a/c detail

Email: [protected]@gmail.com

Regards

Shailendra Singh

Money has been detected from my mobikwik zip wallet and the merchant has not received it
order I'd[protected]
Tue, 17 may 2022, 02:51pm
Amount 4094.40
Mobile number-[protected]
Email ID [protected]@gmail.com

Dear sir/mam,

A Transaction done on 15 sept 2022 at 10:15 am for Rs 1000 from my icici bank account to mobikwik wallet. the transaction from the bank is successful but in the wallet the balance is still zero. please resolve this issue and revert back the amount.

mobikwik id is my phone number ([protected])
you can contact me on [protected].

Thank you
Barath kumar T R

I am using MobiKwik zip wallet and paying the dues on time but recently i have checked my CIBIL and noticed that it was decreasing due to MobiKwik zip and try to complain them but no response and i tried to check with lending partner in their system it was showing more than 10k, as lending partner said they were not getting any information of zip payments i have done in MobiKwik. It is effecting my CIBIL please solve this issue.