Mobikwik Complaints & Reviews

I saw two deductions from my mobikwik wallet a few weeks back.
I've raised two tickets regarding this issue but there's no response from them, It has been over than 14 days and the tickets are still pending.
There's no response or anything from mobikwik, seems like they don't care.

If the charges are review, I need a reply for what they are, and if not I expect a refund

Leave a review if you want my details and if you can help me.

Dear custmer suport my wallet amt of 3500 rupye were lost. Seq number[protected] date 14 april 17 by axis bank ac to favour of one mobikwik system p /[protected] time 10:21pm. Whent i want to sent wallet amt 3500 to other ac my totle wallet is 0 transfer is not success. Pls refundd my money and giv me the number o[censored]r support officer. What can i do to refund my money help me pls

I have added rs.12, 500 to mobiwik wallet through my credit card i needed an immediate transfer to my bank account.. I entered all the required bank details though i entered my bank account name i was asked to enter bank account name again and again which i did and finally i got a error that says otps has been sent many times.. I can't even login to my account now

Respected sir/mam,
The undersigned has transferred rs.309/- from my mobikwik wallet to recharge payment for [protected] (Transaction id: endv[protected] on 15th april-2017 at 7:23 am though my registered mob. No.[protected]. Still rs.309/- has not been credited into my mobile no.[protected] now it is very regret to mention here that though the amount of rs.309/- had already deducted from my wallet same time, but the same could not be recharge into my m. B. No.[protected]. Customer care phone is not working yet. Sir/mam i am requesting to you please look into matter seriously in the favour of the undersigned. It is also therefore requested to do the needful at the earliest and credit rs.309/- to my mobikwik wallet either my bank account for which i shall remain greatfull to you..
This is for your kind perusal and necessary action please.

Thanks & reagrd
Sajjan kumar singh,
Transaction id: endv[protected]
Mob.[protected]., [protected]

Hi

I have added Rs 5000 on 9th April 2017 the amount has been deducted from my credit card however the amount has not been credited in my wallet I have all the screenshot with me and it's clearly mentioned in my current statement . I have created a ticket # 6350397 as well. Its approximate 7 -8 days still I have not received any response or email from mobiwiki. I am looking for a number so that I can get in touch with customer care representative and get my money as soon as possible .

This is a real thing happened to me
I miss booked the ticket in MOBIKWIK
but when I tried to cancel the ticket it was cancelled but the money was not refunded to me even after 3weeks(21 days) but the company said that the money will be refunded to the wallet within 2days of working hours now I have lost 1100 rupees so please tell the mobikwik to refund the money
A/c numbered [protected]
The complaint was also ignored by their help service too
The ticket I'd given by mobikwik to solve my issue is #6188611

Hello.
On 20 December, 2016, I was trying to pay somewhere through Mobikwik and the transaction got failed. I checked with my bank(ICICI), and they confirmed that it's been debited and bank people contacted with the Mobikwik persons also. Mobikwik bank confirmed that yes amount got deducted. My bank asked them for a chargeback and they denied to refund.. I tried to contact Mobokwik but cant contact them. Wrote them a mail about it, so they just told it's been refunded. Asked them transaction ID, they are not giving me. My bank contacted them they said transaction was successful but we wont refund. My bank is helpless. It's been 4 months. Want a refund of it as soon as possible.
Date of Transaction: 20/12/2016
Transaction ID given by bank: [protected]
Amount: 436
Mobikwik Ticket Number: 6041939

Regards,
Deepti

I have paid the vodaphone pospaid bill [protected] rs 750 on 1 april 2017

but still it yet to update in my vodafone account.
I have also contacted to corporate care vodafone they simply denied that payemnt not done.

Also register the complaint on wobikwik help via 6315000 but there is no response.

I request you to paid the amount or refund the money in my debit card.

Vinay
[protected]

I have transferred the money using mobikwik app on 12/4/17. Till date it is not transferred to mobile user [protected].
I have raised complaint no 63665271 at mobikwik app. No response from them. The user of mobile to whom i have transferred the money faced problem without cash and at the same time money not transferred.
When it will get credited to user mobile no [protected] or reversed to my wallet/ credit card

I have done the recharge through mobikwik yesterday with 408 rs. Till now recharge not done money deducted. No calls no mails no communicayion regarding the same. They are running a fake website cheating a common people thats it. Refund my money asap. From yesterday onwards i amtrying to call sending mails again and again but no luck they are not replying of my mail or anything. They are simply fraud.

Please refer to the two transactions[protected] and RBL[protected].
On the first one from Big bazaar i am supposed to get 10% - that is 78 rupees. For the second one from Airtel i am supposed to receive rupees 30. Please check and revert.

Apr 15, 2017 12:46PM
Paid to BigBazaar
Transaction Id:[protected]
₹ 777.82 Invoice
Apr 14, 2017 3:45PM
Recharge/Bill payment for [protected]
Transaction Id: RBL[protected]
₹ 500 Invoice

I had mobile recharge using mobikwik wallet Rs-408 of jio prepaid number [protected] at 7:27 p.m. date[protected] but my mobile number not recharge .

Mobile No.: [protected]
Operator: Jio
Category: Prepaid
Transaction Amount: 408
Updated Wallet Balance: 0
Transaction Date: Apr 14, 2017 (Friday)
Transaction ID: RJ[protected].
and I am sending two mail but no reply .
Please give me my money refund as soon as possible.

I had attempted to order a pair of shoes from the shopclues website and tried to pay through mobikwik ..rupees about 320 was already in my wallet before this order...and 500 was added more...now the payment has been deducted from the wallet ..but order has not been confirmed.. kindlyorder confirm the order please..the order id is[protected]
Show quoted text
[protected] Forwarded message[protected]
From: "Ravi Malhotra"
Date: Apr 14, 2017 10:52 PM
Subject: Regarding the mobikwik payment id no[protected] in which payment of rupees 824 deducted from the wallet but order not confirmed on shopclues
To:
Cc:

Show quoted text

Dear,

I paid Rs.912/= towards payment of BSNL Land Line monthly charges of Telephone No:[protected] which unfortunately could not be activated and the amount has been returned to Mobikwik wallet.

Since Mobikwik does not have any provision to pay BSNL land line bill my whole amount (Rs.912/=)may please be diverted to my bank account from where it is debited so that I could remit to BSNL through other method .

An early action is requested.

Thanks.

I have booked a bus ticket of 1319 RS on 15th April 2017 and applied coupon sunny300 for 300 cash back . But have not received the cash back till now. And the customer care no. Is also not working. The coupon had minimum transaction as 900 and also the coupon was applied . So why not the cash back. Tried to go to querry section but not lodging complain.

Every time i recharge my mobile/dth via mobikwik.com, it blocks my money.

it shows successful payment but doesn't transfer money to mobile/dth account.
there is no customer care no. provided by them.
The only way to contact them is through mail or else raise the ticket, which they never reply back. To solve the problem they take forever.

it happened twice with me.
i did a DTH recharge of Rs 1500 (sun direct ) and it shows successful payment but don't know where the money went. Today is the last date to recharge my sundirect account. I need my money back urgently.

forget about the cashback, they don't even give the customers money back. it really sucks.
******************************************
Invoice
Order #
STV[protected]

Date
15 Apr 2017, 09:06 AM IST
Product Amount

Wallet Debit, Via Mobile Recharge
SunDTH [protected] dth 15 Apr 2017 ` 1, 500
TOTAL AMOUNT ` 1, 500
******************************************************

Sir
My name is Thasneem -
email: thasneem.[protected]@gmail.Com
mobile no.: +91 [protected]
I have transferred an amount of Rs.1687/- from my mobikwik wallet to my federal bank account on 11.04.2017, the amount deducted from my mobikwik wallet instantly but didn't get credited to my bank account yet. I have attached the screenshot of my mobikwik account details and the transaction history. I request you to solve this problem asap.
Thank you
Thasneem M
[protected]

I recharged my Sundirect connection No: [protected] on 13-04-17 at 5PM with Rs.1050...The Money was deduced in my bank account and the recharge was not credit in my sundirect account...I complained many times but the customer care not responce...If you try to cheat me I will go to consumer court...I want my money back...
My transaction Id: STV[protected]

The main reason of complaint is What type of cheap customer care you have??? The recharge done after you are not send any success mail for me...Very thirdclass behavior...I want my money back????

Hi my name is trevor..
Money was deducted from my account and i did not recieve da money in my wallet.. It's been over a weak and i'm not getting any response on this issue.. Plsss refund back da money soon.. I dnt know how much time you people are taking to resolve da problem.. Resolve it soon i need back the money.. Seriously now for my money i have to beg for it back..

Police —

सेवा मे,
थाना परभारी
GOLA थाना
विषय - he has called and asking bank details and one my parent account has hacked,
महाशय,
उपरूक्त विषय के संबंध मै निवेदन है की मेरे मोबाईल नंबर [protected] पर दिनांक - 014/04/2017 को सुबह करीब 08:55 बजे मोबाईल नंबर [protected], [protected] से फोन आया जब मैने फोम उठाया तो गाली गलौज करते हुअे परिवार कि महिलाअों के विरूढ गलत सलत बोलने लगा मोबईल नंबर [protected] से दिनांक 4/03/2017 को भी फोन आया था और मुझे कहा गया था की मै PAYTM से बोल रहा हुँ और कहा कि मै आपके एेकाउंट मे Rs 2030 ऐड कर दुँगा और फिर उसने मझसे खाता नंबर माँगा तो मैने दे दिया उसके बाद उसने मुझसे ऐ टि अम नंबर माँगा मैने नही दिया तो गाली बक कर फोन काट दिया उसके बाद पुनः मेरे मोबईल नंबर [protected] पर 14/04/2017 को सुबह करिब 08:55 बजे मोबाईल नंबर [protected] से पुनः फोन आया और गाली गलौज करते हुअे परिवार कि महिलाओं के विरूढ गलत बात बोलने लगा जिससे कि मै काफी परेशान हो रहा हुँ
अतः आपसे मेरा सादर निवेदन है कि मोबाईल नंबर [protected] से फोन करके गाली गलौज करने वाले के विरूढ उचीत कानुनी कारवाई कि जाय जिससे की ये लोगो को परेशान करने से बाज आये और ईसे उचित कानुनी सजा मिले

आपका विश्वास भाजन
Manu kumar
दिनांक- 14/04/2017
मो० न० - [protected]