Claimed

Mobikwik Complaints & Reviews

www.mobikwik.com

1

Updated: Dec 1, 2025

Complaints 7161

Resolved

862

Unresolved

6299

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Mobikwik

Having problems with Mobikwik?

File a complaint and get it resolved by Mobikwik customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Mobikwik

Mobikwik reviews & complaints page 242

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: New Delhi, Delhi, 110062

Sir i am user of the mobikwik application from last 3 months i faced one common problem on 5 Mar 17. i added Rs.500 to the mobikwik wallet. Money deducted from my card(citi bank credit card) but till now on 07 Mar 17 mobikwik wallet not updated.
I also raised two times complain against this but they are not working on it .
Complain no./token No.#6044026.
Plz help me thx .

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 122002

Website: www.mobikwik.com

I want to contact the Mobikwik Customer Care to get an idea about my Bill Payment information. I have done a payment(BSNL Landline Bill) via Mobikwik website, bit till now that amount is not updated in the BSNL website.

So in-order to check this, while I am trying to contact them via the number mentioned in their website, it's not being connected.

Issue Happened on :[protected]
Resolution : Refund of...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Address: Thane, Maharashtra, 421202

I am Yashkumar chandrashekhar badgujar.
I had a mobikwik account.
From last 2 days . I am trying to access my account but it is not generating OTP. I tried several times.
Both the numbers given for customer care are not working.
Even ticket is not generating. Getting frustrated
Very poor service.
My contact no - [protected]
email - [protected]@gmail.com

Mar 8, 2017

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

Mar 08, 2017

Updated by yashkumarbadgujar gjgj

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560058

Website: www.mobikwik.com

Yesterday i recharge my tatadocomo([protected]) no through Mobikwik, After putting my mobile no i saw there is an option to view recharge plans. I search for combo offer with unlimited calls in any network and data packs. In plans i saw, if i recharge 298 RS then i will get Unlimited call and 1 GB 3G data for 28 days. Then i recharge 298 Rs, After recharging i get a SMS from Tata Docomo. Recharge successful and get 2000 min free.

Whati have need and what they gave? If it was not showing in their plans, then i will not recharge this amount.
This is totally fault from Mobikwik. They dont have update news.

So i want my amount back in my Account.

Regards,

Saikat sarkar

[protected]

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bareilly, Uttar Pradesh, 243003

Website: Mobikwik

Mobikwik sai main paymene01/03/2017 ko 6049 rupay ka quikr ko payment kra tha laikin quikr ko payment nahi hua
Mobikwik wallet sai rupay kat gaye abhi tak refund
nahi huye hai aaj sevine days ho gaye hai please mere rupay refund ho jaye maine udhaar laike payment kra tha quikr ka costmer care sai baat kari to bo loge khetai
hai tumgare rupay quikr ko nahi aaye hai aap contect mobikwik sai kare mobikwik ka phone nahi lagrha hai

Mera naam
Abdul kadir
Contect no [protected]

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 700102

Sir,
I have transferred the amount of rs 2700 to my hdfc bank account from mobikwik but i have not received the amount in my bank account. I have tried to contact the mobikwik but the number they are provided is not contactable. Even i have mail them but i hve not receive any reply from them i contacted to they through there mobikwik app but it ia showing that they will contact me but i dont think they will contact i very much upset with the services they will provide i will not refer any person to use this app even though they have charge processing fee to transfer the amount from wallet to bank then also i have not received yet...

kindly check and resolve the issue
Complain no: 6047247

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh, 500018

Website: www.mobikwik.com

I have done a mobikwik wallet to bank transaction of Rs 5000 but the transaction got failed. Amount is deducted from the wallet and not reversed yet. Though the transaction is showing in history, I am not able to open the particular transaction history to get the invoice and transaction id. I have registered a complaint in mobikwik help and Ticket ID: # 6020196 and#6025984 . Pls help me to get this amount reversed.

My mobikwik mobile number is [protected]

I have tried in both the customer care number provided in website but not working.

Mobikwik customer support has been notified about the posted complaint.

Mar 09, 2017

Updated by Lucky Nani Any update

Mar 23, 2017

Updated by Lucky Nani till date there is no solotion

View replies

B

Bhavya1990

from Bengaluru, Karnataka

Mar 7, 2017

I have booked a ticket from Coimbatore to bangalore today i have asked for cancelation of my ticket yesterday it self still i have not got any update from the mobikwik and they r not even taking any calls this is fraud service i belive they r not even refunding my money.

P

Purushotham Gajelli

from Mumbai, Maharashtra

Mar 7, 2017

I'm transfer Mobikwik app to SBI bank Account No [protected] Amount 1000 Date 27 Feb 2017 Not credit my account please check call me as soon as possible
Purushotham Gajelli
[protected]

D

Debabrat Mohapatra

from Tumkur, Karnataka

Mar 7, 2017

I have done transfer of Rs 1000 to bank accnt from my mobikwik wallet on date 3rd march 2017 and after that money was deducted frm my wallet but unable to credited to my bank accnt.

When i tried to called customer care phone no its seems that all phone no are switch off or incoming call was nt there.

Then i given complain in mobikwik help support page and my ticket no is #6020381.

The customer service agent told me my money will be refunded but till now its not credited to my accnt no..

Now they have blocked my complain chat page also.

So please help me out from this problem asap..

Thank you
Debabrata

Mobikwik no [protected]

Helpful

Found this helpful?

3 Comments

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 401208

Aap bataiye kaise lock ko unlock kare
How to do unlock my Mobikwik account
Mera [protected]@gmail.com Gmail hai
Login to hojata hai lekin nahi kisi Mobikwik wallet mein Bhej sakte hain nahi kisi bank account mein to kaise isse solve kare aap solution please send kijiye na ki kaise unlock hoga txn unlock sir kaise BHI karke jaldi se jaldi mujhe iska solution chahiye

Mobikwik customer support has been notified about the posted complaint.

View replies

S

Sandyrgk

from Kolkata, West Bengal

Mar 14, 2017

I am having same problem

Þ

þàņđà bøý

from Indore, Madhya Pradesh

May 8, 2017

How to solve this problem of Txn not enable my account is [protected]@gmail.com how to fix it. Plzz send me solution

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 410210

Website: Nocash MobiKwik.com

The wallet has got locked and raised request in help however there is no solution from last 2 days.

I am unable access my available funds and it is required for medical emergency.

This kindly help to resolve on urgent basis.

Not able to understand if this is the 1st experience then how other users are continuing with this wallet and this is situation post uploading the KYC documents.

Complaints no which is raised in help option- #6039016.

Regards, Ajay Shinde- [protected]

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 211019

Website: www.mobikwik.com/help

Due to theft of my phone, I opted for user disabled option. I got back my same number and tried various times to enable my account at Mobikwik, but failed. It says user disabled all the time. I request you to please enable my Mobikwik amount so that I can use it. I am really very distressed. Please help. I am unable to create ticket also to complain.

Thanks and regards

Mobikwik customer support has been notified about the posted complaint.

View replies

S

sandeep jalandra

from Khetri, Rajasthan

Mar 7, 2017

Dear Sir
Dated 27/2/17 by the MobiKwik my electric bill was submitted by the public on the day of electricity bills has not dated 02/03/17, which no order. Mp[protected], So either I or my money back bill should be submitted today,

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Thane, Maharashtra, 401101

Website: mobikwik.com

On 24th February 2017 I have added money in wallet to pay electricity bill but still it is showing due. Even I paid the bill and received cashback of Rs.55/-. Please look into this and resolve asap. Below is the details of transaction:
Feb 22, 2017 2:38PM Bill Payment[protected]relianceenergymumbai) Transaction Id: MP[protected]
Feb 22, 2017 2:41PM Redeem Promo Code (FEB10) Transaction Id:[protected]

I complained many times via App to the helpdesk but didnot get any revert from team.

Below are my ticket No.: #6039155 and #6034305

Awaiting for response.

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 700059

Dear Sir,
On 24.02.2017 I had gone to purchase a mobile set from eBay and payment made through mobikwik and the amount of Rs.7541.60 did not pay by you to eBay and my transaction was failed . Though I have lodged a complaint's already and my ticket no is 5984650. The payment transaction I'd is [protected]. Already 10 days over and you have taken no action till date. This type of situation is beyond my expectations from mobikwik. Hope, you will add my money in my wallet immediately. A line of reply is highly solicited from you.
With thanks
Sankar Chandra Pal
[protected]

Mobikwik customer support has been notified about the posted complaint.

View replies

eBay.in Customer Care

from Delhi, Delhi

Mar 8, 2017

Dear Sankar Chandra Pal,

We are sorry to hear that you've been having this experience. Since we can't reach you so you can contact us here: http://ocsnext.ebay.in/ocs/home

Regards,
Team eBay

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Kolar, Karnataka, 560058

Website: [email protected]

I have done a mobikwik wallet to bank transaction of Rs 1480 but Amount is deducted from the wallet and not reversed yet my bank account. Though the transaction is showing in history, I am not able to open the particular transaction history to get the invoice and transaction id. Pls help me to get this amount reversed.

My Mobikwik Mobile number is [protected]

Mobikwik customer support has been notified about the posted complaint.

View replies

S

subodh1746

from Bhim Tal, Uttarakhand

Mar 7, 2017

I have done a mobikwik wallet to bank transaction of Rs 3264 but Amount is deducted from the wallet and not reversed yet my bank account. Though the transaction is showing in history, I am not able to open the particular transaction history to get the invoice and transaction id. Pls help me to get this amount reversed.

My Mobikwik Mobile number is [protected]

B

bhavana mate

from Mumbai, Maharashtra

Oct 21, 2018

I have done a mobikwik wallet to bank transaction of Rs 965 but Amount is deducted from the wallet and not reversed yet my bank account. Though the transaction is showing in history, I am not able to open the particular transaction history to get the invoice and transaction id. Pls help me to get this amount reversed.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 222170

Dear sir I am Gorakh vishwakarma mera mobikwik account no.[protected] h aur mera compliant tiket #6036107 h mene mobikwik wallet recharge kiya date-05/03/2017 4:45pm ko . Bank account se 1450 rs deduct ho gya pr wallet recharge nhi hua abhi tk aur nahi koe sms aaya kinq nhi.hua so please solve my problem because of I regular customer to use mobikwik option to recharge prepaid mobile

Mobikwik customer support has been notified about the posted complaint.

Mar 07, 2017

Updated by gorakh vishwakarma Dear sir I am Gorakh vishwakarma . Sir mera problems abhi tk solve nhi hua h aur na to koe confirmation sms aaya h so please solve my problem other than my balance is refund in my account

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 201301

Website: www.mobikwick.com

Dear Sir,

On 04 march2017, I add 400 in ma mobikwik wallet after that my wallet balance is 533 (Transaction ID 549e2a4ccb99d). Then i tried to pay ma postpaid connection bill there is a lack of 5Rs amount then again i add 5Rs in ma wallet (tarnsaction Id 549e2b836cbdc). after this transaction my wallet balance is 441 instead of 538. May i know the reason of deduction of 97Rs. I am realy disappointed with your service as all the customer care number are not working and the reply what i get from your team (ticket no. 6027980) is not satisfactory because my transaction history does not show any balance deduction but my wallet balance is deducted.

Mobikwik customer support has been notified about the posted complaint.

View replies

A

amar negi

from Ludhiana, Punjab

Mar 6, 2017

[protected]

M

malati das

from Satana, Maharashtra

Mar 23, 2018

my money stuck on mobikwik 13900 yesterday and the system not accepted otp emailid i failed toopen my account i sign account on my contact number everything i typed correctly still not open it please help me out

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: 560043

Website: Mobikwik

I paid my eletricity bill through mobikwik on 09-feb but seems it has not been credited to our elecricity bill because of that we got penalty this time. please look into asap.

attached the invoice got from mobikwik--

Invoice Print Billed to [protected] [protected]@gmail.com
Summary Order # MP[protected] Date 09 Feb 2017, 07:18 PM IST
Product Amount Wallet Debit, Via Bill Payment BESCOM [protected] ELECTRICITY 09 FEB 2017 ` 645 TOTAL AMOUNT ` 645
06 Mar, 2017, 10:20AM

Mar 6, 2017

Complaint marked as Resolved

Instead of mobikwik some fake persons calling and asking my card details...close this site immediately.

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600030

Website: Google

I booked bus ticket on 21/02/2017 using mobiwik app.
I used an offer cash back of rs. 150.

I.booked ticket for Rs. 650. As per offer my account should have been debited Rs. 500 or else I should have received Rs. 150 back. Whereas both hasn't happened.

Kindly look into the issue and update the status.

Immediate response will be highly appreciated..

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ernakulam, Kerala, 682304

I have done a mobikwik wallet to bank transaction of rs 5000 but the transaction got failed. Amount is deducted from the wallet and not reversed yet. Though the transaction is showing in history, i am not able to open the particular transaction history to get the invoice and transaction id. I have registered a complaint in mobikwik help and ticket id: #6028986. Pls help me to get this amount reversed.

My mobikwik mobile number is [protected].

I have tried in both the customer care number provided in website but not working.

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 560086

Website: Mobikwik

I booked a train from irctc through mobikwik wallet. Transaction failed and money has been deducted from my wallet and i didn't get the ticket also.. Till now my cash has not refunded...
And this is not first time it's happening im very unhappy with this.. and your customer care numbers also not working. If changed pls update it.. aolve this as soon as possible...

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400097

I have transferred 5000 from mobikwik wallet to my bank account but i dint receieved money in my bank account and it has been deducted from my mobikwik wallet also and no invoice generated. I am really disappointment of your service, i need my money back... Just solve my problem.
Waiting for your feedback

I need my 5000/- money back.
My no is [protected]

Mobikwik customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines