Mobikwik Complaints & Reviews

1- On failure of transction of INR 2889 for yatra flight ticke, I got only 2869 ?In transaction history it purely shows 2889 refunded but in wallet it shows 2869 !! Don't know why mobikwik ate my 20 rupees. And the money should be returned to my credit card account not to wallet .

2-In transaction history i see INR 200 Cash back credited due to purchase another transaction for flight ticket with INR 2841. But no cash back added to my wallet . Same happen 2 days back while booking tickect in Book My show . I did not get the 35% cashback on INR 300.

3- They have mentioned their company contact numbers as below.But none of these are working.
Customer Support
Help Line Numbers
+[protected]
+[protected]
Operational Hours: 07:00 AM to 11:00 PM on all days

I feel I am cheated multiple times in multiple ways by Mobikwik. Please take some action on the cheated company.

BSES RAJDHANI POWER LTD

Oeder Summary:-
CA No:[protected]
Order No #MP[protected]
Date :28 Feb 2017, Time: 09:58 AM
CIN: U64201HR2008
Amount :420

CA No:[protected]
Order No #MP[protected]
Date:28 FEb 2017, Time:06:52 PM
CIN: U64201HR2008
Amount: 420

MY Ditails:-
Registered Name: AKHILESHWAR PRASAD
Registered No. [protected]

Hi. MobiKwik my account is blocked today .so I want to unblock it.my account ID is [protected]@gmail.com & [protected]. We are using multiply account on same device.because we have only one device in our family.and all members has their separate account. I don't know it's against of MobiKwik policy. So for that please help me.for get my Mobikwik account unblocked please do immediately because I have very problem please sir

Bill payment of 250 rupees on 20 feb.2017 through mobikwik app, but still not updated.do the needful as soon as possible.my money is deducted from my account already.mobikwik ticket id is #5970086 regarding this issue.they say me that we will resolve the issue within 2-3 working days but already 7 days gone.please resolve my issue as soon as possible.if any issue then call me on [protected]

Dear sir,

We regret to inform you that your online seller website “ mobiwikwik.com” is not responding our grievance, our login number is : [protected]

The very wondering thing is both the mobikwik customer care numbers are non working numbers.

Their customer care numbers are :

+[protected] forwarded to somewhere else then disconnected
+[protected] every time in switched off status.

As per their “100% cash back offer on infibeam purchases” from 29th dec-2016 to 31st jan-2017, we were done the following purchases on 24th jan-2017, but till date we haven’t received any single rupee as cash back. While contacting infibeam they replied “please contact mobikwik “ for the same.

Our purchase details are follows and the entire invoice and offer details attached herewith for your kind reference :

Infibeam order id : 19702654 : purchased value : rs.2197/-
Infibeam order id : 19702701 : purchased value : rs.948/-
Infibeam order id : 19702707 : purchased value : rs.797/-


Now we are looking a perfect solution from your side in this matter.

Your early reply will be highly appreciated.

Thanks
Rakesh raj
Customer care
Dc books, kottayam

I had paid my electricity bill on the 21st feb 2017 and found that the same was not reflecting on bescom site...raised a ticket on 24th Feb (ticket no.# 5983319) and the support team has been making false promises since then...they claim to have forwarded the details to bescom and waiting for an update..now I am wondering if the bescom office is on another planet and if that is why it is taking mobikwik support team so long to get in touch with bescom and get the necessary updates..and they have no clock or calendar for sure...I am waiting for their 48hrs to end(its been more than 80hrs) and no response..frustrated with their service56

I have made a recharged from my bank account to my mobile number [protected]. Recharge successful, money debited from my bank account but recharged money not transfer to mobile number.

Operator : airtel
Recharge amount - rs 222/-

Order summary:-
Order no - en[protected].
Date - 27 feb 2017

My details:-
Wallet : mobikwik.com
Registered name : rishitha
Registered no : [protected]
Email : rishitha. [protected]@gmail.com..

Hello,
I had added 1000 to mobikwik wallet, then i tried to pay it for petrol trasaction was getting failed again and again so had to pay cash there.
Then i tried to transfer to wallet, msg was that money transfer failed.then i tried to transfer to bank, message was there Please enter correct OTP even there was no OTP Interface.
Also i rasied the issue with mobile app, twitter mobikwik no issues were resolved

I would like to inform that I booked a bus from dharwad to mumbai with a travel date 26.02.2017 choosing Neeta Travels. As per message received by me and as per ticket details in MobiKwik app, the bus was about to depart from dharwad at 8.15pm from court circle, dharwad but when I contacted the contact number mentioned in the message they informed that the bus will come at 12.45 that too on dharwad bypass, and in actual bus arrived at 1.45 midnight. I faced a big problem due to this long time gap, and also change of source point. When I asked the bus personnel they told that bus departs bangalore at 8.00pm. Please look into this very seriously as there was a huge time gap and change of boarding point and the time was in midnight. I would like to complaint consumer court for compensation about this if I don't get a proper response and result for this. I have attached a photo for your reference. Please respond to my email ID: [protected]@gmail.com

I booked a train ticket worth rs 5511 and tried to make the payment through mobikwik wallet.the money is deducted from wallet but the booking is not done.plz help me to get the refund as soon as possible..this is not a small amount.plz help as soon as possible.as I complained on mobikwik i got the ticket no #5993451..plz sort it out very soon...i am very disappointed with this type of response.help as soon as possible or you will loose ur valuable customers.

I tried adding Rs. 1120 to Mobikwik wallet. Amount deducted from bank but not reflecting on Mobikwik. The app & website are not working and unable to pay for purchase or register complaint. Also a previous amount of Rs. 1436 has not been refunded to my bank.

Looked for customer care numbers and email. Nothing exists. Company seems fraudulent.

Ensure immediate action and refund money back to bank immediately.

I deposited money in my mobikwik wallet amount with a bank transaction amount of Rs.500/-. The status of the webpage shows invalid, but money was deducted from my bank account and still not credited into the mobikwik wallet.kindly refund my money or atleast credit it to my wallet. My email id is 23k.[protected]@gmail.com and my registered mobile number is [protected]. Thanks in advance

Dear sir,

I have sent rs.500/- as a test case to mrs. Rizalina buena cell no.
[protected].
But, regret that till this date, she has not received the same and apart from my request, company has not returned in my wallet.

So, please look into the matter and see that the amount should be credited immediately in my wallet.

Thanking you in anticipation, i remain sir,

Omkar parikh
[protected]

Summary
Order #
[protected]
Date
25 Feb 2017, 11:02 AM IST
Product Amount
Wallet Debit, Via Merchant
MONEY TRANSFERRED TO :IRCTC 25 FEB 2017 ` 377.66
TOTAL AMOUNT ` 377.66

My money from mobikwik wallet has been deducted when the transaction failed Can you please tell me when I get my money back to my wallet above are the transaction details please make it as soon as possible

I have done airtel prepaid recharge recently from mobikwik website for rs 349/-
En[protected]. Amount got deducted but the recharge was not done. Couldn't reach any of their customer care numbers.
Need quick resolution here. They have ticket tracking also. But tat is of new use. Even after i submitted ticket there is no initimation of resolving date or any acknowledgement mail has been sent.

They are misleading the people to get the recharge done. Pls take any action.

I have made a recharged from my bank account to my mobile number [protected]. Recharge successful, money debited from my bank account but recharged money not transfer to my mobile number.

Amount - Rs 30/-

Order summary:-
Order no- EN[protected].
Date- 24 Feb 2017, 06:38 PM.

Billed to:-
Hazrat Ansari
[protected]
[protected]@gmail.com

I lost my money today 3000/-..today after noon i added 3000 rs from my sbi account ..suddenly the amount credited to my mobikwik wallet ...suddenly my account will sign out automatically ...after that i cant able to relogin...the message display was user disabled...i tried to reset my password but when I am entering my mail id, the message displayed that email id is not valid..

I had recharged Mobile through Mobikwik and did not give me to select other options and recharged with wrong package which was not even added to my mobile account. When I asked them to refund it, they are telling, not possible to refund. If they still want to look into the issue. Here is the transactions ID. #5973059

More over they do not have any options to call over phone. I don't know why government has given them permission to do financial services who doesn't allow customers to talk.

Hi the transaction history shows that my amount is paid on 15th feb. It has been almost 9 days but bill has not been paid till now. Now Any time bescom people will come and cut the electricity bill. Please help. What kind of service is this being provided. Harassing customers. I tried contacting them on the numbers provided. Unfortunately they are switched off or not reachable.

Sir

i want to know that how you can calculate the cash back of traction amount on big bazar shopping.in your offer you had write that get up too 100% cash back on mobikwik payment to big bazar.
no minimum transaction is required.
and maximum mobikwik cash back is rs. 500. offer valid 22nd dec.2016 to 28th feb.2017

then what is the matted of the cash back on this transaction amount on biz bazar.

sir
this is my last mail to you after that i will complaint against your mabikwik wallet on consumerhelpline.gov.in