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Mobikwik Complaints & Reviews

www.mobikwik.com

1

Updated: Nov 28, 2025

Complaints 7148

Resolved

861

Unresolved

6287

So far, so good. Mobikwik is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Mobikwik will keep up the work and continue to help more customers with their concerns even better 🤝

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Mobikwik reviews & complaints page 245

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Address: 506169

Website: mobikwik

I have made a transaction from my bank account to my mobikwik wallet of rs 800 and 4000 on jan 5 and jan 19 . both the transactions failed and money debited from my bank account and not added to my wallet . they said that it will be refunded in 3-15 working days . still it is 45 days going on but i didnt get my money back. really worst service from mobikwik.i made plenty of complaints from my mail i made many tickets in mobikwik but no reply no call backs nothing . i need my money back

Manda Rajesh
[protected]
[protected]@gmail.com

Mobikwik customer support has been notified about the posted complaint.

Feb 09, 2017

Lovesang Tundup's response my wallet email id is [protected]@gmail.com

Feb 09, 2017

Lovesang Tundup's response and i tried so many time customer care no but its not working

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L

Lovesang Tundup

from Naini Tal, Uttarakhand

Feb 14, 2017

Today i add my money to wallet for transfer someone bank account but the limit is 5000 thousand only and i want to send 15000 so can i get my money back in my debit card which one i use to add money in the wallet

9

9996250601

from Ambala, Haryana

Feb 16, 2017

Dear sir
13Feb ko mene Movie ticket book ki lekin book nahi or bank ac se belence do baar kat gaya 296 repees plz mera belence refund kare ji
Mob. [protected]
[protected]@gmail.Com

Money debited from bank but not added in wallet - Comment #2661599 - Image #0

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Address: 440009

Please help me my money has been debited from my Bank account but not updated in mobikwik wallet on 11.02.17
Please help me I tried to contact you but your all contact numbers are switched off
Sir my one month salary is ₹ 5000 . ₹5245 is not small amount for me please help me sir please My ticket number is 5933061.
[protected]@gmail.com
[protected]
Deepak sharma from Nagpur

+2 photos

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A

ambreen123

from Mumbai, Maharashtra

Feb 13, 2017

Mobikwik — Full talk time not credited

I had recharged for Rs. 200 FTT for tata docomo number on 23.2.2017. but i got only Rs.170 talk time instead of Rs. 200 FTT. I want the credit of FTT as the operator tatadocomo has requested to contact mobikwik itself for the FTT credit.

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Address: New Delhi, Delhi, 521120

Website: Mobikwik wallet

On 19th January i have tried to transfer money into my wife's mobkwik wallet transaction failed message had come but the money had debited from wallet.Regarding this I complained through wallet's 'help' line.They given me ticket no.5827172 on19-1-17.Till today they have not been resolved.Even though they didn't send my total transaction particulars on that day.AproxmatelyRs.2994 had been missed from wallet.Please solve my problem as early as possible.My cell no.[protected].My mail is... tungalabaswarao @gmail.com.

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C

Chottelal

from Ludhiana, Punjab

Feb 13, 2017

I have added 3000 rupees in my mobikwik wallet 03/2/2017 but my account is disabled by mobikwik i have tried to contact mobikwik all customer care numbers but all the numbers are switched off or not accessable My Transaction Id is[protected] Mobile Number ([protected])
I want the refund or enable my id Thankyou.

Transaction failed but money deducted - Comment #2658719 - Image #0

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Address: 122002

Website: Mobikwik.com

I tried to book a bus ticket through in.via.com and while paying money through Mobikwik by Net banking, i faced a transaction failure of Rs.532 on January 20, 2017...Attached the transaction details with the screenshot...

I created a ticket#5831896 with necessary details through the Mobikwik app, they acknowledged me that they would refund within 15 days(Attached the scrrenshots of them)..After that i didn't get any support from them..Also i COULDN'T CREATE another ticket for this issue..

Please help me get the REFUND of money back to my bank account as soon as possible..

+3 photos

Mobikwik customer support has been notified about the posted complaint.

Feb 12, 2017

Updated by Suriya V Any update??!!!

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S

shyam ji gupta

from Jammu, Jammu and Kashmir

Feb 14, 2017

Hello my side transfer the wallet to bank 1000rs but no bank show many time customar care and many complain but no response

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Address: Churu, Rajasthan, 331507

Website: Mobikwik.com

Mobikwik lite app se my friend ko RS 2028 ki payment link sent ki aur USNE payment link accept open ki aur wallet me Mobikwik payment sent KAR diya aur transition success and I received Massage I reading Massage RS 2028 Deposit Your Bank Account 2-3 working business days but I Waiting 11 Day But Money Not Credit Bank Account I Checked Bank Account Statement least one month but Money Not Credit Transition Details Order I'd ZP546d97d14346Jan-24-17 21:50:39 please help me!

+1 photos

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K

krishnagolu

from Varanasi, Uttar Pradesh

Feb 13, 2017

Recharge from [protected]. To prepaid number [protected] techarge successful but this number have not recieve any msg or balance
Order#
TEL[protected]. 08FEB 2017
07:47 AM

Money Not Credit & Not Refund - Comment #2658741 - Image #0

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Address: Jaipur, Rajasthan, 302020

Website: www.mobikwik.com

Dear Sir,

I have done online payment of Rs. 1400 of my reliance broadband on number [protected] bill dated 3rd Feb, 2017 through your site.

But this amount didn’t not reach to Reliance Communication till now .also, I called on the helpline number given on your site but, I was disappointed as there is no response.

I request you to please refund the amount as early as possible, otherwise I have to go legally.

I am attaching the document for your reference.

I hope you will look into the matter seriously and do the needful.

Thanks & Regards,
Warm Regards ...?
Vishnu Modi
Phone: +91-[protected]
+91-[protected]
Mail: [protected]@gmail.com

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Address: Gurgaon, Haryana, 637408

I have transferred the money 4000 to my friends but it tranfer to [protected] . The Mobikwik customer service is not responding... After the transfer only I got noticed about this issue immediately I send the message to help desk but there is no response ...emergency purpose but due to handset problem it was sent to the another number ... Please solve this issue as early as possible

+1 photos

Jan 31, 2018

Complaint marked as Resolved

They resolved my complaint

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Address: 560048

Website: Moboqwik

Mobile No:[protected]
Email Id:priyatam.[protected]@gmail.com

Mobile paid for bookmyshow through mobiqwik. Didn't receive cashback of 35% . I am a new user and I didn't receive my cashback of Rs. 100 even after 24 hrs. Customer support no's not working and in the help column, even after raising a complaint, they are noy looking into the issue. Please provide a solution to the same.

Mobikwik customer support has been notified about the posted complaint.

Feb 08, 2017

Rajesh Vilan's response no call backs no reply to mails .. really stuck with mobikwik totally dissapointment

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C

Charan Makkina

from Chennai, Tamil Nadu

Feb 10, 2017

I didn't get the cashback of 35% after transacting Rs .344 from bookmyshow through Mobiqwik. It has been 1 day and still I didn't get any cashback. I even wrotr a query regarding my issue to mobiqwik but they didn't reply me either. So please help me resolve the issue.

Didn't receive cashback - Comment #2657537 - Image #0

S

Sankar 123

from Hyderabad, Telangana

Feb 10, 2017

I would like to book the bag from Shopclues.com, payment payed by mobikwik.
but money debited from mobikwik, not trasfer the money to Shopclues.com..
please resend my money to my mobikwik wallet..

Didn't receive cashback - Comment #2657545 - Image #0

U

uzair nagori

from Bhopal, Madhya Pradesh

Feb 10, 2017

Plise help my account.is lock txn lock plise... Soon

R

Rajesh Vilan

from Kasaragod, Kerala

Feb 13, 2017

On jan 5 my amount has deducted from my bank account . its is not added in wallet or my bank account. i have been trying you from last month but no is connecting nor solving my issue. its almost 45 days . no call backs

this is mobile number [protected]
my email id is [protected]@gmail.com
total amount is 4800
please help me out of this

V

VASANTHAM KODAI

from Jayamkondacholapuram, Tamil Nadu

Feb 13, 2017

Sir, last JAN28, 2017 7:58pm Ihad a money transfer to Mrs. ELAVARASI from account of IDBI bank.There was a wrong number.The amount of transaction was RS400. transaction id QXTDJQKWURMQ.please kindly resubmission the fund.

J

jafar jafar

from Gudivada, Andhra Pradesh

Feb 13, 2017

Domino's 100%percent not refunded till date

Fake cashback offers
Waste mobiwik compare to others

K

Karthik B.P

from Bengaluru, Karnataka

Feb 13, 2017

Hi,
There wash cashback offer on purchase of dominos pizza, 100% cash back. I confirmed this offer with Haptik application guys. I did not receive any cash back ..

T

tanusha shaik

from Hyderabad, Telangana

Apr 20, 2018

I didn't get cash back on recharge of jio

A

Abdul Basir Ansari

from Chakapara, West Bengal

Feb 5, 2021

I didn't receive Rs100 cashback on 1st jio recharge on Rs555 through mobiwik.

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Address: Pune, Maharashtra, 411005

I am from pune. I saw the offer on Mobikwik of paying at petrol pump through Mobikwik I will get a cashback of 100% maximum Rs. 100 from 3rs Feb to 9th Feb between 6pm to 9pm.Today at 9th February I made a payment of Rs 100 through Mobikwik for petrol at 8 pm. But I did not receive my cashback of Rs. 100.I kindly request you to give me my cashback of Rs. 100 as soon as possible.

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com

Hi,
I have tried transferring money from wallet to bank. But transaction was failed and no money refunded back to my wallet. This was the response from mobikwik

Namaste!

We understand that the amount was deducted from your wallet balance but not updated to your Bank account.

Just be assured, your money is safe with us and we'll do whatever it takes to help you get it back.
...

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Address: Gurgaon, Haryana

Website: Mobikwik

Mobikwik is fraud company... Money got deducted twice for one transaction. They said money will be refunded within 3-15days and its more than a month money is not refunded... Mobikwik earns money by cheating people and shud be shut down to avoid any more fraud... I have a very bad experience... Plz help the customers not to be fooled by this app and put their hard earned money and get cheated..

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A

Amit Walia

from Delhi, Delhi

Feb 9, 2017

Sar mera balance cut gaya hai my mobile numbar hai [protected] manai 21 jan ko 8000 rupay add kiya or 1000 rupay pnb bank mai transfar kiya jo nahi aaya hai koi invoice bhe nahi aa raha hai

N

notout1041

from Chennai, Tamil Nadu

Feb 9, 2017

My user id [protected]@rediffmail.com is disabled pls activate i have got funds i cant able to use it pls pls pls activate pls pls pls pls
pls activate pls activate pls acttivacte pls activate pls actvate pls activate or reply pls activate pls activate pls activate pls activate pls activate pls activate pls activate pls activate pls

Y

Yogesh Wagh555

from Mumbai, Maharashtra

Feb 10, 2017

Last time i received money from acc.
W.yogesh.[protected]@ gamil.co.
On 26 jan 2016
my last transaction is adding +105
So my account should show balance more than 105rupees
but now my account showing 0 balance

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com

I have raised the ticket no.5846602 in respect of money debited in my account but money didn't get added in the mobikwik wallet on 23.01.2017. It has been almost 15 days and there is no response from their end. I have been trying to contact on the customer care numbers but they are also not reachable. Please help me with this matter at the earliest.

Mobikwik customer support has been notified about the posted complaint.

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S

shahwaz ahmad

from Patna, Bihar

Feb 10, 2017

Sar mera id [protected]@gmail.com hai ye id loggin krne par desebled bata raha h plz sar is id ko thik kar dijiye is id ka mob num h [protected]

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Address: New Delhi, Delhi, 110096

Dear Sir,

I have did the payment using Mobikwik wallet but it is not credited in Merchant Account and all their customer care is going switch off, . Please help us to resolve it

Transaction Type: Debit from Wallet
Merchant Name: CAPITALFIRST
Transaction ID: HMBK[protected]
Debit Date: Mon Feb 06 15:19:29 IST 2017
Debited Amount: ₹ 1828
Wallet Balance: ₹ 4144

Transaction Type: Debit from Wallet
Merchant Name: CAPITALFIRST
Transaction ID: HMBK[protected]
Debit Date: Mon Feb 06 15:22:32 IST 2017
Debited Amount: ₹ 4045
Wallet Balance: ₹ 99

Mobile No : [protected]
Regards,
Shivam

Mobikwik customer support has been notified about the posted complaint.

Feb 08, 2017

Updated by sabby101 Beware Mobikwik is doing fraud with the customer . Kindly take some immediate action on it.

Mobikwik customer support is asking for the Card details like card Number, expiry detail & CVV Number . I have provide the all these detail and after few seconds i got the OTP for transaction 2000 which is trying to done my card.

Regards,
Shivam

Feb 08, 2017

Updated by sabby101 Below Transaction is done by their customer care [protected] on my Mobikwik wallet . Please do the immediate action on it

Mobile No.:
[protected]
Operator:
Airtel

Category:
Prepaid
Transaction Amount:
₹ 90

Updated Wallet Balance:
₹ 9
Transaction Date:
Feb 8, 2017 (Wednesday)

Transaction ID:
EN[protected]

Feb 08, 2017

Updated by sabby101 Never share your OTP regarding any issue on Wallet .

[protected] is the fraud number which is connect to any account number directly .

I request from this site kindly lock a complain regarding this number which is actual fraud person and take some immediate action on it.

Feb 08, 2017

Updated by sabby101 [protected] is another fraud number which is asking your card detail and CVV number and OTP number .

behavior you from these calls

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Ä

Äbhîshèk

from Jalandhar, Punjab

Feb 8, 2017

My mobiwik id has disabled i have 11000 rupess in my wallet for mycollage fee unfortunately my wallet disabled sir please unblock my wallet i want to contact mobiwik but company has no risonse sir please unblock my account

Wallet Amount deducted but not credited in Merchant Account - Comment #2655749 - Image #0

C

chowdary kantipudi

from Gannavaram, Andhra Pradesh

Feb 8, 2017

Unnecessarily my account got disabled. In my account I have Rs. 800 and need to get brandfactory cash back. But without noticing my account is disabled. While I trying to login, it is not allowing to login.
Mail id : [protected]@gmail.com
Mobile no : [protected]

A

avi1kumar

from Bengaluru, Karnataka

Feb 8, 2017

My mobikwik wallet is tagged to mobile no [protected]. I did the shopping from Brand factory during the promotion offer in Dec, 2016 and I was supposed to get Rs 400 cashback in my wallet latest by 31st Jan, 2017 as promised. But I have not received it as yet. I raised a query in mobikwik also which is still open.

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The complaint i raised previously not at all addressed but the status in this forum changed to resolved. After the failed mobikwik transaction raised a complaint through mobikwik customer care. But from anonymous number received a call and they were asking for card details saying the exact information given to customer care. I am not gonna use this app anymore for all good reason.

My complaint is not yet resolved but still it shows resolved.

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Address: Gurgaon, Haryana, 12001

I have recharged my account with 1300 . Wherein, there was a coupon no. 7FEB17 which I tried to apply but it showed the error of please try again and after numerous tries it didn't apply .
Then after there were so many other discounts on different wallets I chose to pay with your wallets as it was showing clearly upto 100% . I didn't got any discount on the order which seems so frustrating to me.
If this is the case I will stop Making any transactions .
Your numbers are useless...Tried calling you so many times but was unable to reach...
I want my money back for both the cases ASAP!
Would request you to call me back !

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M

Mohnish11

from Indore, Madhya Pradesh

Feb 8, 2017

My account krishna.[protected]@gmail.com, mobile- [protected] has been disabled on mobikwik for no reason of my notice. I am not even allowed to send a complaint to them and nobody is picking up the call on their customer help number. I had money in my wallet and I want my account back!

A

ashish choudhari

from Delhi, Delhi

Feb 8, 2017

Sir,
on[protected] at 10:36 minutes i had recharge of 800/- rupees in mobikwik app account, that money cut from my bank account but did not come in my mobikwik account so this is my humble request to you please give me any solution or add money in my mobikwik account .
my that transaction POS [protected]
and Txn#051362

D

dubeyproton392

Feb 9, 2017

Hi,

When i am trying to login to my account, it is saying user is disabled.

In my Mobikwik wallet Rs.952.79 was there and now i am not able to use it.

Kindly look into this.

Regards,
Dhananjay

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Address: Gurgaon, Haryana, 122002

Website: m.mobikwik.com

I was added 4510 rs in mobikwik wallet on 4/2/2017 money was deducted from my bank account buy not added in wallet.
Mobile no. [protected]
Email id. [protected]@gmail.com
Ref no.[protected].
And i also file a ticket no.5902729
Please help sir.
I tried to contact mobikwik customer care no. But they do not reply.and also i tried to send mail but do not response.

+2 photos

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D

diiips

from Pune, Maharashtra

Feb 12, 2017

Bro mila refund ??

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Address: Bangalore, Karnataka, 560029

Hi Team,

This is to inform you that my mobikwik account ([protected]) has been disabled without any notification, I have been trying to contact customer care but the line is not going. I have been using mobikwik wallet for more than 8 months. I request you to kindly enable my wallet. There is no response when I called customer care number its not getting connected and this has been really dissapointing. Please I request you to activate my mobikwik account.

Thanks
Sufiyanhilal.
Email: [protected]@gmail.com
Mob:[protected]

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R

Rahul Jatania

from Jamnagar, Gujarat

Feb 7, 2017

Not able to use wallet and not providing customer support

Registered number
[protected]

S

satadal mishra

from Kolkata, West Bengal

Feb 8, 2017

My account is disabled please help to activate it..my id [protected]@gmail.com
mobile no.[protected], my mobiwik wallet total balance rs-830 something

P

Pappu DA

from Samastipur, Bihar

Aug 24, 2017

plz help mobikwik i am very sad mobikwik
hamare yaha maa bimar he or idhar bad aaya huwa he kya meri mdad kare mobikwik gharpe pese ki tangi he or mera sara pesa mobikwik pe atka huwa he kirpya id chalu kar de

mobikwik us nahi karna chahiye kabhi bhi kisi ko
or kisi bhi trha ka problem pe legal action le sakte he hamare upar

id [protected]

email id [protected]@gmail.com

P

pappu kumar das

from Samastipur, Bihar

Aug 24, 2017

kya me ye samjhu kya mera pesa aab wapas nahi hoga

aap ke aaya koi help nahi milta bahut dukhi hu sir aap log koi madad nahi karte he kya garib ko koi dekhne wala he

duniya sahi kahti he garib ke liye koi nahi hota aaj 4 din se pagal ki trh lga hu pese wapas ya id chalu krwane pe par sunne wala to hehi nahi mobikwik pe kya pta kya hoga mere sath yaha baad se prsan ghar pe pesa ki kami he

aagar koi bimari se kuch ho gya to sara dos me mobikwik ka samjhunga

agar ham glat he to btaeye ya jis ac se aapke mobikwik pe dale he usi pe wapas kar de sir

register mobile number [protected]

email id [protected]@gmail.com

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Address: 560034

Website: www.mobikwik.com

Money is not refunded..It has been 18 days..100s of complaints but not yet replied and not yet sorted..
My 1000. Rs is in pending state since last 18 days

I am tired of complaining I have complained 100 times now.This was my first transaction . I transferred 1000 rs to my bank . And from last 25 days it is in pending state Money is already debited from MobiKwik . " And from 24 days I am complaint nobody is replying . They have also blocked all calls from all my numbers from last 10 days.This was my first transaction with MobiKwik and this is what happened . They are not returning my money from 24 days I have spent hours complaining ., Nobody is replying...
i had even wriited feedback here on this mail 6 days ago..and i received a reply first time the give us last 48 hours...it has been 8 more days total 24 days ..please refund my money...

Mobikwik customer support has been notified about the posted complaint.

Feb 06, 2017

Updated by kushagragupta my email id is [protected]@gmail.com
and phone number is [protected]

i am calling also customer care from 25 days..they have blocked calls...and 100 mails i have done in 25 days even in feedback email as well as mails...nooooooo replyyyyyyyyy...

Feb 06, 2017

Updated by kushagragupta name --- rahul gupta

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K

Kn Vinay

from Udupi, Karnataka

Feb 8, 2017

My ph no [protected] . Brand factory cash back amount 400 rs is not came. This is chiting app yes or no tell me. I will parches in mysore brand factory. HE told pay thrut mobikwik app &get back 400 rd cash back. But cash back is not came.

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Address: 600041

Website: www.mobikwik.com/, www.bookmyoffer.com

Mobikwik in tie up with a fake website Book my offer shows that they sell products at a discounted price, but they just receive money and never sends product. You could search for Book my offer and see a lot of complaints against it. All the communication details provided for Book my offer are fake except the ones for Mobikwik. And Mobikwik uses the loophole answer saying they are not responsible even though they have direct tie up with fake website.

I requested Mobikwik to cancel the transaction, they would not cancel the transaction and also they wont help in making the transaction successful as well.

Order : [protected]

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Address: Gautam Buddh Nagar, Uttar Pradesh, 560100

Website: www.mobikwik.com

My account number : [protected]
Email Address : [protected]@live.com
I have loaded Rupees 1010/- from american Express card and I have entered my OTP, Money got deducted from my Card, but still not it is not yet added in my wallet.
Already I have frustated with one your cash back is not yet happened to my wallet, Please return my money back or credit in my wallet.

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P

piluu

from Pune, Maharashtra

Feb 6, 2017

Paid the light bill.but its not reflected in system

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