Mobikwik Complaints & Reviews

Sir/Madam

I have buy a power bank from infibim and i have paid through Mobiwik but Due to some problem I have cancelled my order but the mobiwik is not transferrin my money to my Account when I am transferring the money from wallet they always send you need minimum paymet of more than my wallet for example I have 3654 rs. in my wallet when I am sending it the saying you need minimum balance of 3800 to transfer.
kindly resolve it as soon as possible otherwise I will take strict action
Kamal

Sent money to a wrong mobile number. Please help me resolve this issue. I tried calling your customer care number but it isn't connecting. Also please do let me know how to contact you for lodging my complaints. I transferred this money on 6th February 2017. This money was for some emergency purpose. Please help me resolve this issue as soon as possible

Sir, 29/1/2017 mane Canara bank se 2 time 500 ka recharge karavya tha jismese muje 1time hi 500 ka richarg mila he so second time kya tha vo muje nahi mila but bank account se cut ho gaya he so chak me pleas fast.sir my position is very poor so pleas chak and reply to me fast.hu mobikwik last 4 years thi use karraha hu but 1time problem aya he.nice app mobikwik.

I Paid to wrong Bescom account by typo.
Instead of [protected] which is my Bescom account I paid
to [protected].

I raised 2 tickets but no response yet.

Pathetic service.

Will think twice before using Mobiwik again. I feel Paytm is much better service.

Regards
Prem
[protected]

Vodafone recharge to my number [protected] failed on 31st jan 2017, but not reversed to MobiKwik wallet, amount was 389/-. Need refund immediately. i. Raised a ticket on MobiKwik website Since their app does not have a complaint logging system shockingly... I raised the complaint but till date no response, no response on Helpdesk numbers also. This is a fraudulent transaction... I demand justice.

I have been charged twice for the same product and i have not got the refund for the same. I have coplained to mobikwik thrice but they usually say that it will be credited in 48 hours but nothing like that happened and now adays neither their call go through nor they reply for the complaint ticket raised. Please look in the matter.
My name is nitesh kumar choudhary
Email id- [protected]@gmail.com

I had called up [protected] for some answers.

Twice i was the call is being forwarded I have to hold on

And then the call got disconnected twice immediately.

After 30 minutes one Mr. Rakesh Kumar Jain called me up from Noida
as he said from his mobile number (+91 [protected]) received on my mobile

He was asking my card details to activate my account.

He is a fraud who could trace my call to your number and then linked up to speak to me for the fraud.

Please confirm my outstanding balance against my mobile [protected]

On 15th January 2017 I credited my mobikwik account with Rs1500 and then on 4th February 2017, I credited Rs. 10 as per your message to get Rs. 50 as a credit to my account.

The total of Rs. 1510 does not find a place in the account.

I am worried

Please talk to me and let me know for I may be having some problem viewing it.

Please help me.

S C Bagga
Bank Manager
# [protected] (Delhi)

This is the 3rd time i tried to transfer my wallet balance to my bank account and its shows the try after 24hrs again and again, , its hight of this nonsense app, I am going to complain regarding this app in consumer court this app is making fool to the user so pathetic app this is.. And even they dont have any coustomer care no complian email id nothing they are making fool and doing faurd with users

This seems to be a new scam to me .. I was assured 400rs cashback for shopping at brand factory through mobikwik by 31st Jan.. I raised a few tickets with customer care but they have not been responded to so far. all the numbers and unresponsive.the 31 Jan deadline has long passed..And as a customer I feel duped by false assurances..Mobikwik should not be allowed to let go .. it's not about the money but the breach of trust of customers.. consumer court is just the next the vaible option in coming days.

I have been unable to pay Bills or transfer ANY money from my MobiKwik wallet for the past 3 days !!
I am able to log into my App but I cannot transfer any money from my Wallet.
There is NO error message and the App just hangs !
I made an online complaint via the App but there is No resolution.
Their Customer Service contact number
[protected] is not contactable !
I am seriously concerned that my Money is in jeopardy.
Please help !

Hi Mobikwikteam,

I have added an amount of 824rs to my mobikwik account ([protected]), to purchase goods online. The said amount was deducted but it's not reflecting in my wallet. I have tried reaching out to the customer care numbers, but in vain (either they are switched off or busy). Appreciate your help in resolving this.

Cheers,
[protected].

Hi. I have booked ticket Salem to Chennai. Unfortunately the bus was cancelled some reasons. my money deducted from my account.i have checked with bus travels they credited money in MobiKwik
. It took more than 10 days still my amount not credited my account. I have created ticket. But still is In progress. Totally 1950. I am totally frustrated on this vendor. Customer calls no not even working.[protected]

Iam regular customer for mobikwik for past 4 years but mobikwik have disabled or diactivated my mobikwik account i have 4000 rupees in my mobikwik account my mobikwik account information mobikwik email: [protected]@gmail.com mobile no: [protected] so please activate or enable my mobikwik account to use my wallet balance i hope you will help me to login to my account

On Jan 30 by 11.30 I have tried data recharge on my airtel mobile using mobikwik wallet . The money 253 was deducted from federal bank account but in between the process got stuck and in morning I got transaction failed message fm airtel . When I check my federal bank statement it shows that transaction was successful and I had a word with airtel customer care and they confirmed that money is not transferred to airtel hence transaction failed .I made a complaint to mobikwik by booking complaint ticket, their reply was very lousy and vague ; Attached below is their reply;
Namaste!

We understand that your money deducted for failed transaction.

Apologies for the inconvenience.

For now, the status of your Merchant transaction is successful at our end.

We would like to inform you that it takes 7-10 working days to receive the refund from merchant and we instantly credit it to your wallet.

Please note: Cashback is only given for successful transactions and not against Cancelled transactions. In case of Partial refund or cancellations the cashback is credited on pro-rata basis.

Thank you for being a valued MobiKwik customer.

Best Wishes!
Team MobiKwik

I asked for more clarification and even after 24 hours no reply . I tried calling the customer care number given in their site but no one is responding to the call. I would advice the customers to not use mobikwik, it is more risky and the management is unprofessional comparing to the other online wallet

I sent you so many emails and I submit the documents you ask me in the email. But I did not receive any reply from your end. I can not use your pathetic service in future. My account id is jimmy.[protected]@gmail.com.
I try to call but your phone does not work well.If you are not going to solve this issue soon, I will take legal way.
I will request not to use this site. They does not have system to address your complaints in future.

Hi Team,
MobiKwik allows to redeem the payback point I have accumlated.
I created an account on MobiKwik and tried to redeem the same.
I got a SMS saying the redeemption process is successful with an Order ID, however the redeemed amount is not reflected in my Mobikwik Wallet.

I have raised aticket but no one is replying to it. Even there Customer care phone numbers is switched off. If they are not willing to help or do legitimate business they should shut down and safe innocent people from all this trouble.

This is Fraud .

I made a purchase using Mobikwik at Brand Factory and was expecting Rs.400 cashback within 48 hours of purchase.

They revised the T&C and stated that cashback will be credited by 31st Jan, 2017. On 31st Jan, 2017, they have sent some worthless coupons instead of flat 400 rs cashback.

No matter what, There should be a strict law to bail out the customers in these kind of situations. As this is not a case of an individual, many people out here are cheated outright and nowhere to go.

I am completely disappointed by mobikwik service.

Mobikwik has not given any cashback for my purchase made at brand factory during the offer period. Today is 2nd Feb and still they have not responded to my query.

They just marked it resolved earlier without providing the solution stating that the cashback will be given by 31st Jan.

I will look for the answer and if it is not satisfactory, I will never use mobikwik again.

Hello,

I have made purchase of rupees 2200 at Brand Factory and as promised 400 rs. cashback should be credited on or before 31st Jan, but There was no cashback and no customer care number is responding. Instead of providing cashback, they have provide four different coupons. Please look into this issue as they are fooling people.
Regards,
abhishek