Mobikwik Complaints & Reviews

I did recharge mobile through mobikwik on dated 17 January by 205 rupees and rechage net by 600 rupees on dated 21 January through net banking but both not recharged and not refunded amount in wallet money has deducted from my account on the time of recharge but in last 3-5 day money not refunded back to my mobikwik wallet or account I did recharge mobile no [protected] and net no [protected]

In mobikwik Wallet, I kept Rs. 5860. Last week i checked my wallet, money is showing Rs. 0.
I was trying to call customer care since 5 days, it is always not reachable. I was calling following numbers:
[protected] /[protected] as mentioned on website.
I filed ticket on their website also. There is no reply from their website and team.
I am really disappoint and one of the worst service as a wallet.

I paid to a website for a product via mobikwik but it said payment failure, so i again made the payment, this time it shows payment successful. But when i check my account i found that two times the amount was deducted from my account. I tried to call them number of times but there one number is constantly busy and other is switched off. I want my money back..

Hi sir,

I added rs. 10000 to mobikwik wallet and it was added successfully.
While adding money, they clearly mention that there is no restriction on transfer money to bank.
Now when i am trying to transfer my money to bank, could transfer only rs. 3000 and now they are denying the transfer saying i exceeded the monthly limit.

They are trapping by writing there is no restriction on money transfer but later they deny to transfer money and illegally hold the money with them.
I am attaching screenshot from their app.

Their customer support don't reply at all, i even asked to refund my money but they are neither refunding not allowing me to transfer.

Please help to ban this fraud app and kindly help to solve my issue.

I have created my mobikwik wallet account yesterday on 23/01/2017 and added rs 1000 and rs 2000, but now i am not able to login to my account. Error displaying "otp has been send max number of times". I have tried to contact to their customer care number but one is switched off and another is call forwarded. Kindly try to resolve the issue. My contact no is [protected].

On 10.01.2017, i was trying to redeem the points accumulated through debit card (252 points). However, the points were redeemed from maxgetmore but the equivalent amount of rs.63 was not credited. I have been following up with their customer care through the help option provided in the mobile app, but they are not replying properly. I tried to contact them over phone many times, but their customer care is always busy, and it never connects. Kindly credit the amount in my mobikwik wallet or reimburse the points in maxgetmore..

My email i'd registered with mobikwik is p. [protected]@g, ail.com, and contact no. Is +91-[protected],

Regards

Praveen subrahmanian

On[protected].30am i have transferred 2000 rupees from my account to mobikwik account. But it was not reflected in mobikwik wallet and money gone from my account. If i call to customer care number, they not picking call. It is really very bad service.

I hope here i will get solution.

Please update on the same to mail id. [protected]@yahoo.co.in
Am latha. S ph no.[protected]

I am not able to transfer money from my wallet more than 1000 rs per day, but its way you can transfer 5k per transaction in policy. Could you please let me know the correct money transfer to bank policy

And also they customer care number mentioned in their website is not at all working its says switched off.
[protected] and[protected]. Operational hours: 08:00 am to 10:00 pm on all days.

Sub : refund request in wallet for rs 2000, payment received in mobikwik wallet on 16th dec'16 via order no. 543c3f1b52b79 (Receipt attached herewith)

Ref : mobikwik ticket no. 5665395

I transferred rs 2000 from my icici bank a/c no.[protected] to my mobikwik mobile wallet attached to my mobile no. [protected] of airtel on 16th dec'16 with transaction remarks. Bil/[protected]/pgmib/4066 zp543c3f1b which was successful, the same i have also confirmed from icici bank customer care that it was successful transaction.

After receipt of rs 2000 in my mobikwik wallet on 16th dec'16 on same date i tried to pay future retail (Brand factory) at pacific mall, sahibabad during shopping a sum of rs 2000 which got unsuccessful but rs 2000 were deducted from my mobikwik wallet in favour of future retail for this unsuccessful transaction. I also contacted future retail (Brand factory) at pacific mall, sahibabad, they also confirmed me that it was unsuccessful transaction and they have not received any payment from mobikwik which they have already communicated to mobikwik (As confirmed verbally by mr. Mukesh of brand factory).

Also till date i have not received any refund back in my icici bank account from mobikwik.

Mobikwik call centre is not responding even after waiting till 20 mins and most of the time their provided nos are engaged. They responded on my mobile app of mobikwik on 21st jan (After 1 month of transaction and complaint) and they are denying that they have not received any amount from my icici bank, whereas my a/c was debited with rs 2000 and bank claims it as successful transaction and amount transferred to mobikwik on 16th dec'16 vide ref no. Bil/[protected]/pgmib/4066 zp543c3f1b and till date i have not received any refund back in my icici account.

I would request to kindly help for my refund amount of rs 2000/- in my mobikwik wallet to enable me to use it further.

Regards,
Nitin kumar bakshi
Mobile: [protected]

Hi sir,

I transfer the amount 820rs from the wallet to my bank account but the transaction failed but the balance was deducted from my wallet and I also added 100rs in the wallet but the error comes but the balance was deducted from my card So please solve these two issues as soon as poosible so please 920rs transfer in to my bank account as soon as possible i am unable to transfer the bank detailas are below mentioned i also raised a request but there is no solution provided
ticket no- 5834800
ticket no- 5836917
Warm Regards
Jitendra Arya

Mobikwik ID - [protected]@gmail.com

I have attempted to add Rs.7049 into my wallet but the amount is deducted from my bank account and not added in my wallet... I have been calling their customer care no from past 2 days and I my call is always been out the on waiting for prolonged time ... They have a very poor customer service and I m not finding a way to contact them... I have registered the complaint in their help section but no response was received to me ..

I recharged my wallet amount today with a bank transaction amount of
Rs.10000/-. using my credit card.The status of the webpage shows invalid, but money was deducted from my bank account and still not credited into the
wallet. I am very much worried about the money, kindly refund my money to bank account or to the wallet.My registered mobile number is [protected].

Mobikwik wallet is do not open after adding money and this no transfer my money to bank account ...
this wallet is not proper working ...
problem is create in transfer wallet to bank account
so helps us

no problem in add money i bank to ya debit card to mobikwik wallet this cheating with customers ...

mobikwik wallet send money to my bank acccount so resoved my problem

I recharged my mobikwik wallet amount with a bank transaction amount of
Rs.2050/-. The status of the webpage shows invalid, but money was
deducted from my bank account and still not credited into the mobikwik
wallet. I am very much concerned, kindly refund my money or atleast credit it to my wallet. My email id is
[protected]@gmail.com and my registered mobile number is [removed].

Amount 9500 was deducted from my account on date 24th December 2016 but did not get added in my wallet. I have been trying to call on customer support but it is always busy. Even I have called on 24th December itself and they said that it will be refunded within 48 hours. And till date the amount is not been refunded.. Disappointed with Mobikwik Service..

Dear, I recharged my mobikwik wallet amount with a bank transaction amount of Rs.80/-. The status of the webpage shows invalid, but money was deducted from my bank account and still not credited into the mobikwik wallet. Reading all the reviews here, I am very much concerned, kindly refund my money or atleast credit it to my wallet. My email id is [protected]@@gmail.com and my registered mobile number is [protected]. Thanks in advance. Kindly do the needful.

I need some detail about transaction that is deducted from my credit card. I tried Customer care number but it is always saying all lines are busy.

I have a deduction of rupees (3, 294.00) from my credit card on 05/09/2016 in the name of "WWW MOBIKWIK COM NEW DELHI", Can you please give the detail of the particular.

I also talked with HDFC, it gives me 096133 id for transaction. Favourable reply.

Thanks

I, Nishit Merchant have made payment of Mahanagar Gas Ltd (CA Number[protected]. The bill was of Rs 766. It was paid on Dec. 23, 2016. Following are the details.

Transaction ID - MP[protected]

The above amount has not been given to Mahanagar gas and now they are asking me to pay Rs 866 (Rs 100 is charged to me now as late payment fee).

The amount has already been deducted from my bank. Invoice has also been generated by Mobikwik and sent to me. An e-mail has also been sent about my confirmation of bill payment to my e-mail ID.

I have already raised a ticket (Ticket ID is 5820472).

Please resolve the issue and give the payment to Mahanagar gas Ltd immediately and also give me Rs 100 as late payment fee back to me.

Regards,
Nishit Merchant
Mobile - [protected]

I have make payment on Mon Jan 16 19:09:16 IST 2017 during their 100% cashback offer but doesn't get any cashback and my wallet money as well.

Transaction ID: 546364f502568
Merchant Name: Balwan service station

but they said they doesn't received any payment.
I'm enclosing payment receipt here, please let me know if you need any other info.
I also raised two tickets in mobikwik mentioning the same issue but still no resolution is provided by them and would be happy if I can get a contact no as I am unable to reach through the above (customer care) mentioned no.
Please sort out this matter.

I redeemed 676 iobrewardz points and another 1732 SBI rewards points in Mobikwik on 15 on December 2016. The points were deducted from my account and Mobikwik received the same(I’m enclosing my points statements and the message received from Mobikwik for the transaction as proof of my claim). The total value of the points is RS 602.

But I am sorry to say Mobikwik is a cheater. They never credited my money till date. Their customer support numbers don’t work. It will ring when I called but nobody pick up my call. I sent email and no response.

In short this is a cheating company pliz stay away from this site.