Mobikwik Complaints & Reviews

My user is disabled 10/12/2016, user name: [protected]@gmail.com.mobile number is [protected].account balance five thousand(5000).i submitted my all documents and i am called mobikwik help line number, my complain no is 5635220.but my user is locked, problem no solved.please please sir help me!so sir i request to you if you solve my user i thankful and love you sir.

I am Sofikul Sardar from kolkata, I have trasfered money from my mobikwik account to my bank account on 20/12/2016, while I was transferring from I entered my axis bank a/c no- [protected] and IFSC code UTIB0000026 instead of axis bank a/c no- [protected] and IFSC code UTIB0000026
the account no i entered is not matched with the IFSC code, though the money was transfered.

Please take a step in which I ca get my cash back

Thanks
Sofikul Sardar

HI,

Everyone, i have added Money to wallet on 9dec 2016 still not refunded rs1200,

I have proofs, my bank transactions are successful. Today is 21st and no response from customer support, they dont even pick the calls, terrible.

I have attached screenshots from bank statement here.

I cannot understand what they are waiting for, not even a response saying no transactions are done at their end.

I am seriously fed up with the service and will share with my friends.

Dear sir,
I have done a Videocon DTH recharge on[protected] for ₹200.Money was deducted from my account still I not received the money.They given their website if money is deducted it will be cretited to your account with in 3-7days.Almost 1month over, so many days I was complained no reply, customer care service is very very poor.I want my ₹200 as soon as possible.you should credit to my account number.

Ticket PNR[protected]
Operator PNR[protected]

This is my PNR Number for bus travel booked through Mobikwik in gpahmed travel on[protected] at 12.20pm (Wednesday) from chennai to bangalore. But please note that I didn't able to get that bus till 2.00pm. I was waited there with my wife for such a long time. I called so many times the operator they didn't even answer my call also i called mobikwik i can't able to reach. So I enquired in that omni bus depot with somebody they said that So many busses are cancelled due to the death of Chief Minister. After that I reached Mobikwik for refund they said they will get back with solution. And i raised a ticket for more than 3 times. They simply saying that operator is saying that the bus is not cancelled. If the bus is not cancelled why should i have wait there till 2'o clock with my family. and Why i should didn't get any calls from them.

My registered Mobile Number is [protected]

Hi, I have transferred amount of Rs. 265 on 17th December from my Mobikwik Wallet to my Bank Account through Mobikwik App.I have provided my Account Number, IFSC Code and when it asks for Account name in a new page, i gave my First & Last name. But it picks some Random name and selects some person ([protected]@gmail.com) and my amount got transferred to him without any confirmation.
Remember this is a very Critical Bug in your App and because of this i had lost my amount of Rs.265/- from my wallet. I need my money back and want to remind that why should i loose my money because of your defective App.
Also i raised a ticket in Mobikwik but still the query is in progress and its not yet resolved. I need my money back.
My Mobikwik details:
Id : [protected]@yahoo.co.in
Amount transferred : Rs.265
Date : 17th December

Thanks.

My Mobikwik wallet number is [protected] and email - [protected]@gmail.com

On 15th dec'16 . I made a transfer of 2000 to my bank Account from Mobikwik wallet. My wallet was debited but my bank account was not credited and invoice of the transaction is showing blank.

My Bank Ac details
[protected] (Union Bank of India)

Plz kindly solve the issue.

These people have blocked my account which has 5000 rs and i have called atleast 20 times since today morning none of them are replying or helping me to gain my money
infact they cut the call after listening to the whole problem
not even replying me in mobikwik tickets
i dont know why they doing this when we need money the most

Yesterday evening... When i was trying to transfer money to my bank account but at that time error was occurring, thats why i have call to customer service of mobikwik he tell you can transfer the money on another mobile no, but by mistake it was happen on [protected] instead on [protected] but this money not getted to me... I have call the custumer service of mobikwik he tell it wont get to you... What is this if such error was occuring at the time of money trasfer then who will be resposible for this...& now i am trying to calling on mobikwik custumer service number but there no one was responding... This type of worst service provided by this online service provider then it may be very harmfull to people...

Please provide the solution for this

I booked bus ticket from Hyderabad to Pune on date 20/12/2016 After ticket booked it was showing that ur ticket booked for 19/12/2016.

I investigate find it how this happen due to timezone basis date will change after search bus tickets.

e.g:
Time GMT + 5:30 book date:20/12/2016 Travel date:20/12/2016
Time UTC -6:00 book date: 20/12/2016 Travel date:19/12/2016

After that they donot reply, there was no point of contact, i[censored] called customer care it was always busy no mail id mention

The irctc ticket not booked. My money deducted from my wellet on 5/12/16. Not refund money now. It is settlement failed transaction. Please return my money. My user i'd [protected]. Irctc told that it is mobikwik fault. If money not back i will cancelled my wellet and complain higher authority. So i kindly request you to solve my problem as early as possible.

Booked two tickets from Pune to Indore yesterday night, Rs. Was deducted from bank, Hans travel,

"Dear Customer, Purchase transaction at MOBIKWIK Gurgaon IN using card no. XX8703 for INR 980.00 on 17-Dec-16 is successful. Clear Balance in A/C is INR 299.00. For lost card /fraudulent transactions visit www.dbs.com/in/cc.page"

Please guide us ASAP

Dear team,

I have try to fund transfer form my wallet to bank a/c, amount debited
In my wallet but not credit in my bank account yet 5 day had been
Left.

And its customer care service is too poor. We are not able to contact
On any mail or call. Even if we put query on site support they are not
Responding.
What i do? Sir plese tellme your customer care num is not be connected
If you my balance not be credit my although.
Imps transfer to anil kumar[protected]
Transaction id: 1hvbiui6rtet4)

My account num :[protected]
Account holder name: anil kumar

Date of transfer balance dec 11, 2016 2:24am

I recharged my mobile number twice on 9th December 2016 with Id SWB[protected] and SWB[protected] but the recharge not happened and amount deducted from my mobikwik wallet and they have not refunded the full amount back to the wallet and complaining many times they did not respond. Kindly help me to get my refund back. If this is the way all the ewallet firms are cheating like then it is of no use of making e payment in this period of demonetisation.

Sir.. I hv a account in mobikwik and it has money which i hv added.. But now from last 15 days am trying to contact mobikwik they are not at all replying or concerned about this... I want my money as i need it urgently... Plz help me out... As am trying to solve this issue they are not taking up the call... Nor they are interested to reply the emails... Thank you

I have a mobikwik account and added money from bank account to mobikwik account for recharging purpose. When recharge then msg show your primary number is not registered. We check it i haven't any option for registering primary number. I try to care number on[protected] /[protected] both number goes all time busy. Then we try for email on [protected]@mobikwik.com my mail is rejected all time.
Please tell me how we added primary number.

I paid rs 88 for stv 88 recharge for my bsnl up east number on 26th nov. 2016 (Order transaction id: bse[protected]. The said amount was though deducted and a success email was received but my mobile was yet not recharged.
A disappointed and irresponsible reply was received stating check with operator. Despite of which i talked to bsnl customer care but they said no such recharge done from mobikwik on my number [protected] on 26th nov, 2016.
Also, i made another recharge of rs 88 stv on my same number (Bsnl up east) on 14.12.2016 (Ref transaction id: bse[protected]. A similar success email was received but my number is yet not recharged.

I thereby request you to refund my rs 88 + rs 88 = rs 176 for transaction id: bse[protected] and bse[protected] dated 26th nov and 14th december 2016 respectively.

Looking for some positive reply from you.

On november 21st 2016, rs 1001 was deducted from mobikwik wallet towards bwssb bill. It was neither forwarded to the vendor/operator/merchant nor was it reversed to my account/wallet within 48 hours as per their service guarantee. Now i have received the next bill which clearly shows an arrear of rs 1001. I have attached the bill here. I have also attached screenshot of the ticket raised with mobikwik. I also have screenshots and emails implying payment to vendor is being processed.

I have added 9000 in my mobikwik account. But after adding i am unable to access my account. It is showing maximum time of otp sent.
I am trying to call customer care from 3 days on different numbers, more than 1000 times. But everytime they are saying that all executives are busy on other call.
Dont know how to get my
Money back.. totally frustrated now. Worst service. Never faced any problem in other site(paytm).
But in mobikwik customer care is also not there. Please give my money back. It is urgent.

My money was deducted twice after making payment for my ebill.
At first it showed transaction not successsful then it got debited twice.

I request you to please refund my amount as i have attached the bank screenshot as well as the mobikwik screenshot. I do not know what kind of service is being provided. it is showing in the wallet that only once deducted and here i have the bank statement from'ZAAK service providers' of mibkwik that it got deducted twice.