Mobikwik Complaints & Reviews

Address: Bellary, Karnataka, 583132

Dear sir, I am soumya kn and my mobikwik wallet is not open because my register mobile no is missing so OTP is go to missing no, so I want to change new mobile.
My mobikwik ID- [protected]@gmail.com
Old register mobile no- [protected]
New mobile no- [protected]
plz change old to new mobile no thank u sir.

+1 photos

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Devraj chaudhari

Nov 30, 2016

Mobikwik — Not uptodate

I've dedected my money from a bank, please do not come to the mobile wallet and solve my problem

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My Mobikwik account is disabled. I am unable to login my account. I have money in my wallet and i want to transfer to my account. They disabled my account without any clarification. My account id is [protected]@yahoo.com.

I am unable to transfer money from wallet to bank account.

I am not even allowed to send a complaint to them and nobody is picking up the call on their customer help number.

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Address: Lucknow, Uttar Pradesh, 226024

Website: MobiKwik

I have booked a Volvo Bus ticket for traveling on 17th Nov at 7.45 AM but bus is not available and get the information that there is no Volvo bus, complain already registered bia TOCKEN NO 5536588 on 17th at 8.15 AM
Now they are not returning the money and saying that you are travelled.

Customer care yet not resolved this problem even I have to wait for more then 7 to 8 min and after trying for more then 4-5 times in a day.

I have also checked the UPSRTC website then found there is no bus at theis time and they are doing the booking for the same even I have taken the snapshot of the same,
Why should I will be charged for the wrong booking, please help me out to grt money from MobiKwik.

Mobikwik customer support has been notified about the posted complaint.

Nov 28, 2016

Updated by peeyu94 Yet not received any answer

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R

Ram Adhar Ram

from Mumbai, Maharashtra

Nov 28, 2016

I have paid Rs. 151.00 for bsnl against std plan for 400 minute07.11.2016, but it not received any recharge value against my payment to till date. kindly send my recharge value or refund the same.

ram adhar ram
my mail : [protected]@ksfl.in
phone - [protected]

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Address: Hyderabad, Andhra Pradesh, 500081

Website: www.mobikwik.com

I have ordered food on swiggy for 114 Rs. Mobikwik offered 25% Cash back on first and third transactions. So I decided to pay it through Mobikwik so that I earn 25% as cashback. But the first transaction failed, money got debited from my bank account but the swiggy order failed. Later on I retried the payment, money again got debited from by bank account and this time my swiggy order is successful. I also got a cash back of 25% which amounts to Rs 29.

The next day I got refund for my failed transaction. This refund amount is 85 Rs. which is equal to 114 Rs. less Cashback of 29 Rs. So eventually I din't receive any cashback for my first successful order from Mobikwik.
I think this is cheating and nothing else.

Mobikwik customer support has been notified about the posted complaint.

Nov 25, 2016

Updated by P Sarath kumar Account: [protected]@gmail.com (Mobile:[protected])
Failed Swiggy transaction ID: [protected]

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Address: 122002

Website: www.mobikwik.com

I have 75INR in my mobikwik wallet and not able recharge in mobile app to any mobile or something. Problem i face is when go to payment i asked for a pin Number which is sent to some other number not my registered number.

When i enquire about this to Mobikwik they told to update the app and i am facing same problem even after updating. I am getting an Error saying Alternate number should not be same as primary number.

Also not able to change password or mobile number anything.

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Yogesh Jalwal

Nov 28, 2016

My email id [protected]@gmail.COM is disabled on mobikwik.

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Address: Raigad, Maharashtra, 402301

When i try to login it says user is disabled. why u disabled me. i have cash in my wallet i[censored] peoples do like this then no one trust on ur terms. pls solve my issue . I have 411 RS in my wallet which was I want to use please hell me mobikwik team . if you unable to give my RS I will complaint in police station or in high court . I waiting for my succesfull login .

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Yogita Rao

from Bengaluru, Karnataka

Nov 24, 2016

Money has been deducted but recharge is not yet done since last night neither the cash is redunded back to the account nor anybody picking up the customer care no. Also very bad that nobody from mobikwik's office is active on Social media to look at the customer greviances.

Showing user is disabled - Comment #2604559 - Image #0

Showing user is disabled - Comment #2604559 - Image #1

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Address: 560066

Website: www.mobikwik.com

Hello Team,

I did the Tata Sky DTH annual recharge of 3685 rs. from Mobikwik on 21 Nov 2016, but it has not reflected in my Tata Sky account but amount has been debited from my bank account.

I did not get any mail from mobikwik regrading to fulfillment of this transaction.Even I do not know, is this transaction is in process or they have cancelled it so that I can recharge it from other place.

I tried to contact mobikwik customer care, they are not responding. I have raised one ticket. This is my ticket number 5553986 even they are not responding over this.

Please help me as soon as possible.

Mobikwik customer support has been notified about the posted complaint.

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Tata Sky Customer Care

from Hyderabad, Telangana

Nov 23, 2016

Hi, we are glad to assist you. Please share your RMN/ Subscriber ID for further assistance.

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H

Hardihood

from Bengaluru, Karnataka

Nov 23, 2016

Thank you team,
I have got refund in my mobikwik wallet.

Thank you very much Tata sky for coming to help me. I have recharged in my tata sky account.

Thanks

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Website: www.mobikwik.com

Hi, I recharged my airtel 4g with an amount of Rs. 1097 on Nov 17th through mobikwik but still didn't get the amount credited in my account. I raised a ticket on that day itself and was told they would get back to me within 48 hours about the status but there is no response from their side till now. I raised one more ticket today but again there is no response. (Ticket nos- 5536595 and 5551996)

Also, their customer care is always busy which keeps you waiting for 15-20 minutes until you have lost all your patience. I have never experienced such a poor customer service before.

I hope some action is taken.

Regards,

Mobikwik customer support has been notified about the posted complaint.

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Ramanand nishad

from Indore, Madhya Pradesh

Nov 21, 2016

Money transfar to bank by mobikwik not send money in bank please ckeck and send money in bank a/c [protected]

Payment deducted from wallet but recharge is not done - Comment #2602065 - Image #0

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Address: 628205

Website: [email protected]

Sir on 17 11 2016 ihave traferred rs 200 from my mobikwallet to mobile no [protected] vodophone but the party said it has not been tranwered. The order no is 868cf1489e2e dated 17/11/16 10pm. Pl do the needfulthing your prompt action will be appreciated very much from ngopalakrishnan email [protected]@yahoo.com phone no [protected] [protected] chennai tamilnadu

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Address: 625002

Website: www.mobikwik.com

I booked bus ticket on oct 31st from madurai to chennai, pnr no:drf2866. But i got a call from travels they said bus cancelled. So i contacted to the mobikwik, customer care person said we'll revert the amount in 72hrs but more than 2weeks gone still i didn't get my money back. I lost my rs.1100. If no one replies surely i'll file a cause in court.

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Address: 122002

Website: www.mobikwik.com

I have balance rs: 100 in my account and my friend sent me rs: 1900 /- a message as notification received to me saying you have received rs: 1900 /- and your new updated balance is rs: 2000 /- but when i login to my account it shows rs: 50 /- i have already sent many requests but not they caring about this by this way i have lost rs: 1950 /- immediately book a criminal case against mobikwik for the fraud done !

ACCOUNT EMAIL OF THIS CASE: [protected]@gmail.com

IMMEDIATELY RESOLVE THE CASE!

Nov 22, 2016

Complaint marked as Resolved

ACCOUNT ISSUE RESOLVED!

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Address: Kolkata, West Bengal, 700060

Sir, my electricty biii paid to online through mobikwik... But my bill payment not success... I lost my rebate.. My money debit from my bank... But my money not credited my bank account.. I arrange another site and bill payment success...

My ticket no — 5529885
Cesc cus id..[protected] / rs-340/- tr id-mobqmp[protected]
Cesc cus id..[protected] / rs-520/- tr id-mobqmp[protected]
Bill payment date — 2 nd november 2016...
I complant many times but my money not credited my bank... Another rs-520 /- sent to my wallet.. But bill not paid... Sir i request mobikwik.. Money sent to my bank... Account...

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Gurpinder Dhillon

Nov 17, 2016

My account [protected]@gmail.com has been disabled without any reason ...

Please enable my account ..

I have to pay some important payment !

Please enable my account !

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Address: 796012

Website: movikwik dish tv recharge

Rechage successful but not credited to account... For the 30 minutes... I want to know immediately the problem of not recharging the account but the amount debited to my account... Plz do some needful step or you return the money as soon as possible... Because my programme at any time be stopped... So i can miss my fovourite serials... So i dont want to miss my fovourite serials... So please do something... Thanking you

Aug 7, 2021

Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

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DishTV Customer Care

from Delhi, Delhi

Nov 17, 2016

Dear Paul Rajiv,

Hope you are doing good.

We are sorry for the experience you had. Please write to us about your problem with your VC number and registered mobile number at [protected]@dishtv.in and we will put all our efforts in trying to help you out.

Regards,
Online Team
DishTV

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DishTV Customer Care

from Delhi, Delhi

Nov 24, 2016

Dear Paul Rajiv

Information about your complaint is still awaited from you. Please contact us on [protected]@dishtv.in with the necessary details for any further assistance.

Regards,
Online Team
DishTV

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Address: Gurgaon, Haryana

Website: www.mobikwik.com

The story is pretty simple

someone hacked my mobikwik account
I raised a complaint
Mobikwik gave a regular reply - you must have shared your details with someone(as if I am insane and keep telling my credentials to everyone)
One fine day - they locked my account
The hacker? He must still be hacking someone else's account
Who is the hacker? I seriously doubt it's their own staff who are paid to do this How do I know this? I read a lot of complaint about accounts getting locked after their account is hacked..there seems to be a pattern
Why do they do this? Let me tell you a brief story. If someone is giving you free food/shelter then you'd leave your home and start living in that house. But for how many days. Once the owner realized that you've enjoyed enough his legacy. He'd kick you off, but obviously not by giving the exact reason to kick you out. Same as like “aatithi kab jaaoge”

Mobikwik customer support has been notified about the posted complaint.

Apr 10, 2018

Updated by Karthicksk I am no longer user Mobikwik as it is not safe. Don't store your card data and other details.

High chance of them getting hacked

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com/contact

My flight ticket was cancelled and i got a refund of 6799/- from cleartrip to my mobikwik wallet on 21st oct 2016. then i raised request to transfer this money back to my account. but it is not done yet. and i cannot see any balance in my wallet as well. i have already emailed them number of times. tried calling them and they disconnect the call after listening to the issue. please transfer my money back to my credit card account.

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deekgr

Nov 14, 2016

7nd nov 2016 at around 12pm I made a recharge of 97 for my Vodafone number with MobiKwik android app, the recharge got failed..but not return cash back of my account.please return my cash back.my account I'd is [protected]@gmail.com and my registered phone number is [protected].please sir help me.

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Huzefa Kalangi

Nov 14, 2016

I am unable to login to my account after repeatedly complaining to the customer care, they give monotonous answer kf changing the password by the link mailed and accessing the account by website, I did the needful but inspite of that I am getting message some temporary issue occurred please try again later. Mu email Id is [protected]@yahoo.co.in

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akgarg1993

from Pune, Maharashtra

Nov 15, 2016

I linked my mobikwik account to jugnoo. I booked a ride today. There was a offer of 40 % cashback but I got only 5 % cashback. This is happened with me the second time. Paytm and Freecharge provide much better service than yours. Either return my cashback or delink mobikwik from jugnoo.
INVOICE ID[protected]

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Address: 505209

Website: www.mobikwik.com

Mobikwik login id: [protected]@gmail.com

Am unable to login my mobikwik account. while doing login it gives error as
" Account was disabled" from 2016, oct 24 onwards. I had money in my wallet and i want my account back!.. They disabled my account without any information. I am not even allowed to send a complaint to them. I raised complaint(complaint number #5458194.) from others account but till the date they didn't respond. Please try to continue/enable my account. Please help me.

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Jan 9, 2017

Complaint marked as Resolved

Now my Account was re-enabled but very slow response from mobikwik.

Mobikwik customer support has been notified about the posted complaint.

Nov 15, 2016

Updated by Gunda Sravan While am selecting forgot password, It was asked to enter my login id. After entering login id am selecting submit that time also it showed "Login Disabled". As per mobikwik instructions screenshots are sent to [protected]@mobikwik.com on 12th Nov, but still issue was not solved.

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Address: 122002

Website: www.mobikwik.com

I have booked a bus ticket on 13 oct. Due to some changes in plan I wanted to cancel this bus ticket on 23rd of Oct. I tried for bus ticket canclation through mobikwik mobile app but Mobikwik mobile app was not able to cancel it. So I raised a complaint on same day able "I am not able to cancel my bus ticket". I have spoke their customer care many times they always asked me to wait for 24 hrs. Now its been more than 10 days I did not received my cash. My complaint ticket number is #5448037.

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guptasappu

from Pune, Maharashtra

Nov 7, 2016

Attached the required screenshots .

Bus ticket cancellation charges not refunded. - Comment #2592779 - Image #0

Bus ticket cancellation charges not refunded. - Comment #2592779 - Image #1

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Address: 560026

Website: www.mobikwik.com

I recharged in MobiKwik app 296rs on Oct 19 to my friend airtel number . It's shows recharge successful my wallet amount 296 rs deducted but recharge not done so I raised tickets, still no one solved my issue. I called airtel operator they told there is no information available of 3rd party apps like MobiKwik instead of airtel money. They told there is no 296rs net pack, but MobiKwik shows 296rs pack in options. Now problem is created Mobikwik asking me to contact operator and wasted my time no amount refunded. I am tired of telling my issues.

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C

chhote lal saini

Nov 7, 2016

Mobikwik — To activate account

Sir my account Id is [protected]@gmail.com h. I have change mobile phone and my primary no services is blocked when I login in my account OTP has sent but I can not able to see my OTP because my primary no is blocked . so how to activate my account .

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T

Tarun 0090

from Pune, Maharashtra

Nov 8, 2016

Hi,

My PNR No. is[protected] on 1/11/16 in bus type is AC mentioned but they dont have AC bus so am not travel at that time and customer care also not picking my phone at that time. so please refund money ASAP.

Tarun
[protected]

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N

Nagarjun Deepak

from Delhi, Delhi

Nov 8, 2016

I have Recharged my Airtel no [protected], for 200/- rupees, yesterday 2/11/16, till now I didn't get recharge nor money back... customer care nos don't work- [protected]/[protected]...
I feel CHEATED.. no one to respond...

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Address: Gurgaon, Haryana, 122002

Website: www.mobikwik.com

I raised my concern many times about the cashback on BUS tickets booked but it remain unresolved.

I booked total four tickets and i received cashback for only two Tickets.

PNR 3GK3USY,[protected], Delhi to Manali
PNR HX56YRV,[protected], Delhi to Manali
PNR 6U9FK25,[protected], Delhi to lakhimpur
PNR 34QXQ3Q,[protected], Delhi to lakhimpur

I requested callback from MOBIKWIK but they do bot call while keep sending automated response that your query has resolved

Regards
Neeraj

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Address: Mumbai City, Maharashtra, 400099

Dear sir,
This is about mobikwik.com the fake promise they gave, i used to pay my electricity bill pay via mobikwik.com and i used coupon getitall to get assured 5% cash back i pay bill amount rs 1900 still they didn't gave any cash back. Best way to pay bill and gave all cash back is freecharge. So dont used this mobikwik.com to pay bills stay away from fake promises.

(Transaction id: bill[protected] consumer no.:[protected] reliance energy mumbai category: electricity transaction amount:? 1900 transaction date: nov 2, 2016)

Mobikwik Complaints & Reviews

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Mobikwik reviews & complaints page 256

Mobikwik wallet is locked

Mobikwik — Not uptodate

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Unable to login / Unable to transfer money from wallet to bank

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Bus is not running

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Cashback not received for my transaction on swiggy

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Not able to recharge my Wallet money in Mobikwik mobile app

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Showing user is disabled

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Tata sky dth recharge got failed, and i didnt get my money back

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Payment deducted from wallet but recharge is not done

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Money transfer to mobile

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Fraud activity in bus ticket payment refund

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Account balance wrongly updated!

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Cesc bill payment not success

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Dish tv recharge success but not credited

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Account locked - still not released- been months now

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Money not transferred to credit card account yet

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Account was disabled

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Bus ticket cancellation charges not refunded.

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Balance deducted recharge not done-296 no net pack in airtel

Mobikwik — To activate account

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Mobikwik cashback is pending since 30-Sep-2016.

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Did not receive any cash back

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