Mobikwik Complaints & Reviews

This has been going since 20 sept 2016.

This has reached its highest limit now. Whenever i tried to get this issue resolved which is ongoing since a lot of time something or other happens. I dont feel safe anymore transacting any money with u all people. complaints are in progress since such a long time yet no progress what u all do is just nod ur head and reply with saved messages which is not even relevant to the topic. i am about to move consumer forum and national customer court about insecurity of the money transaction by u all people. my details - soumyajit ghosh with email address [protected]@gmail.com and mobile number [protected].

This is the second time i faced this issue so i have send all screen shots the bank rewardz points were redeemed by mobikwik and the amount was not added in mobikwik wallet.

1st incident happened in 20 sept 2016 where i lost rupees 13.

2nd incident happened in 27 nov 2016 where i lost rupees 21.

Total amont lost is rupees 34.

Please add that amount as u can see the bank has already cleared that amount in mobikwik's name.

Dear sir, I am soumya kn and my mobikwik wallet is not open because my register mobile no is missing so OTP is go to missing no, so I want to change new mobile.
My mobikwik ID- [protected]@gmail.com
Old register mobile no- [protected]
New mobile no- [protected]
plz change old to new mobile no thank u sir.

My Mobikwik account is disabled. I am unable to login my account. I have money in my wallet and i want to transfer to my account. They disabled my account without any clarification. My account id is [protected]@yahoo.com.

I am unable to transfer money from wallet to bank account.

I am not even allowed to send a complaint to them and nobody is picking up the call on their customer help number.

I have booked a Volvo Bus ticket for traveling on 17th Nov at 7.45 AM but bus is not available and get the information that there is no Volvo bus, complain already registered bia TOCKEN NO 5536588 on 17th at 8.15 AM
Now they are not returning the money and saying that you are travelled.

Customer care yet not resolved this problem even I have to wait for more then 7 to 8 min and after trying for more then 4-5 times in a day.

I have also checked the UPSRTC website then found there is no bus at theis time and they are doing the booking for the same even I have taken the snapshot of the same,
Why should I will be charged for the wrong booking, please help me out to grt money from MobiKwik.

I have ordered food on swiggy for 114 Rs. Mobikwik offered 25% Cash back on first and third transactions. So I decided to pay it through Mobikwik so that I earn 25% as cashback. But the first transaction failed, money got debited from my bank account but the swiggy order failed. Later on I retried the payment, money again got debited from by bank account and this time my swiggy order is successful. I also got a cash back of 25% which amounts to Rs 29.

The next day I got refund for my failed transaction. This refund amount is 85 Rs. which is equal to 114 Rs. less Cashback of 29 Rs. So eventually I din't receive any cashback for my first successful order from Mobikwik.
I think this is cheating and nothing else.

I have 75INR in my mobikwik wallet and not able recharge in mobile app to any mobile or something. Problem i face is when go to payment i asked for a pin Number which is sent to some other number not my registered number.

When i enquire about this to Mobikwik they told to update the app and i am facing same problem even after updating. I am getting an Error saying Alternate number should not be same as primary number.

Also not able to change password or mobile number anything.

When i try to login it says user is disabled. why u disabled me. i have cash in my wallet i[censored] peoples do like this then no one trust on ur terms. pls solve my issue . I have 411 RS in my wallet which was I want to use please hell me mobikwik team . if you unable to give my RS I will complaint in police station or in high court . I waiting for my succesfull login .

Hello Team,

I did the Tata Sky DTH annual recharge of 3685 rs. from Mobikwik on 21 Nov 2016, but it has not reflected in my Tata Sky account but amount has been debited from my bank account.

I did not get any mail from mobikwik regrading to fulfillment of this transaction.Even I do not know, is this transaction is in process or they have cancelled it so that I can recharge it from other place.

I tried to contact mobikwik customer care, they are not responding. I have raised one ticket. This is my ticket number 5553986 even they are not responding over this.

Please help me as soon as possible.

Hi, I recharged my airtel 4g with an amount of Rs. 1097 on Nov 17th through mobikwik but still didn't get the amount credited in my account. I raised a ticket on that day itself and was told they would get back to me within 48 hours about the status but there is no response from their side till now. I raised one more ticket today but again there is no response. (Ticket nos- 5536595 and 5551996)

Also, their customer care is always busy which keeps you waiting for 15-20 minutes until you have lost all your patience. I have never experienced such a poor customer service before.

I hope some action is taken.

Regards,

Sir on 17 11 2016 ihave traferred rs 200 from my mobikwallet to mobile no [protected] vodophone but the party said it has not been tranwered. The order no is 868cf1489e2e dated 17/11/16 10pm. Pl do the needfulthing your prompt action will be appreciated very much from ngopalakrishnan email [protected]@yahoo.com phone no [protected] [protected] chennai tamilnadu

I booked bus ticket on oct 31st from madurai to chennai, pnr no:drf2866. But i got a call from travels they said bus cancelled. So i contacted to the mobikwik, customer care person said we'll revert the amount in 72hrs but more than 2weeks gone still i didn't get my money back. I lost my rs.1100. If no one replies surely i'll file a cause in court.

I have balance rs: 100 in my account and my friend sent me rs: 1900 /- a message as notification received to me saying you have received rs: 1900 /- and your new updated balance is rs: 2000 /- but when i login to my account it shows rs: 50 /- i have already sent many requests but not they caring about this by this way i have lost rs: 1950 /- immediately book a criminal case against mobikwik for the fraud done !

ACCOUNT EMAIL OF THIS CASE: [protected]@gmail.com

IMMEDIATELY RESOLVE THE CASE!

Sir, my electricty biii paid to online through mobikwik... But my bill payment not success... I lost my rebate.. My money debit from my bank... But my money not credited my bank account.. I arrange another site and bill payment success...

My ticket no — 5529885
Cesc cus id..[protected] / rs-340/- tr id-mobqmp[protected]
Cesc cus id..[protected] / rs-520/- tr id-mobqmp[protected]
Bill payment date — 2 nd november 2016...
I complant many times but my money not credited my bank... Another rs-520 /- sent to my wallet.. But bill not paid... Sir i request mobikwik.. Money sent to my bank... Account...

Rechage successful but not credited to account... For the 30 minutes... I want to know immediately the problem of not recharging the account but the amount debited to my account... Plz do some needful step or you return the money as soon as possible... Because my programme at any time be stopped... So i can miss my fovourite serials... So i dont want to miss my fovourite serials... So please do something... Thanking you

The story is pretty simple

someone hacked my mobikwik account
I raised a complaint
Mobikwik gave a regular reply - you must have shared your details with someone(as if I am insane and keep telling my credentials to everyone)
One fine day - they locked my account
The hacker? He must still be hacking someone else's account
Who is the hacker? I seriously doubt it's their own staff who are paid to do this How do I know this? I read a lot of complaint about accounts getting locked after their account is hacked..there seems to be a pattern
Why do they do this? Let me tell you a brief story. If someone is giving you free food/shelter then you'd leave your home and start living in that house. But for how many days. Once the owner realized that you've enjoyed enough his legacy. He'd kick you off, but obviously not by giving the exact reason to kick you out. Same as like “aatithi kab jaaoge”

My flight ticket was cancelled and i got a refund of 6799/- from cleartrip to my mobikwik wallet on 21st oct 2016. then i raised request to transfer this money back to my account. but it is not done yet. and i cannot see any balance in my wallet as well. i have already emailed them number of times. tried calling them and they disconnect the call after listening to the issue. please transfer my money back to my credit card account.

Mobikwik login id: [protected]@gmail.com

Am unable to login my mobikwik account. while doing login it gives error as
" Account was disabled" from 2016, oct 24 onwards. I had money in my wallet and i want my account back!.. They disabled my account without any information. I am not even allowed to send a complaint to them. I raised complaint(complaint number #5458194.) from others account but till the date they didn't respond. Please try to continue/enable my account. Please help me.

I have booked a bus ticket on 13 oct. Due to some changes in plan I wanted to cancel this bus ticket on 23rd of Oct. I tried for bus ticket canclation through mobikwik mobile app but Mobikwik mobile app was not able to cancel it. So I raised a complaint on same day able "I am not able to cancel my bus ticket". I have spoke their customer care many times they always asked me to wait for 24 hrs. Now its been more than 10 days I did not received my cash. My complaint ticket number is #5448037.

I recharged in MobiKwik app 296rs on Oct 19 to my friend airtel number . It's shows recharge successful my wallet amount 296 rs deducted but recharge not done so I raised tickets, still no one solved my issue. I called airtel operator they told there is no information available of 3rd party apps like MobiKwik instead of airtel money. They told there is no 296rs net pack, but MobiKwik shows 296rs pack in options. Now problem is created Mobikwik asking me to contact operator and wasted my time no amount refunded. I am tired of telling my issues.

I raised my concern many times about the cashback on BUS tickets booked but it remain unresolved.

I booked total four tickets and i received cashback for only two Tickets.

PNR 3GK3USY,[protected], Delhi to Manali
PNR HX56YRV,[protected], Delhi to Manali
PNR 6U9FK25,[protected], Delhi to lakhimpur
PNR 34QXQ3Q,[protected], Delhi to lakhimpur

I requested callback from MOBIKWIK but they do bot call while keep sending automated response that your query has resolved

Regards
Neeraj