Mobikwik Complaints & Reviews

I am not able to access my mobikwik account via phone or computer. When i try to login it says user is disabled. I have tried to access the account via computer actually multiple computers and even tried different browsers but not getting through the login page. I tried reinstalling the app but same issue. I would like to tell the mobikwik was the only app i use to recharge but now it has put me out of it and i am not getting a proper customer support. I tried to mail the customer support but no response. Really frustrated. No response at all from mobikwik technical support. Its been almost 3 weeks now i am locked out of. Please, kindly take action against this

Hi Mobikwik team,

This is regarding the balance missing from mobikwik wallet. I have raised the tickets several times through the application but no success. I receive very generic response and the last response which I received on missing balance is that the amount is credited back to your bank account, however; on checking the bank statements and following up with bank there is no credit from Mobikwik. To make the matters worse I see that two credit transactions on 5th June and 5th July of Rs. 4900 and 5405 respectively are not reflected in the transaction report on Mobikwik. I can see the transaction in the bank statement (SBI credit card statement) but not sure why the amount is not credited. I am not at all satisfied with the services and response I received so far. I would appreciate if you get back to me with details and refund the money else I would be taking the matter to the legal authorities. Thanks

Sir i want to request for refund.
Sir today i booked a ticket in irctc and have done payment through mobikwik wallet but sir my ammount deduced from the wallet but my ticted reservation failed. i called customer support they confirmed that my ticket failed. hence i want to book my ticket asap so i want my refund as early as possible.
please give my cash as i have to book my ticket for tomorrows its very urgent . since i am very tensed my ammount is hanged up. please please resolve my problem its very very urgent and its a big ammount for me. i am seriously in a trouble right now. hope you people will response to my mail as i need your support.

On dated 17th august around 3:39 am somebody has done a recharge is done of rs 1095 to idea no [protected].
I have not done this transaction, and also i have not received any otp in my registered mobile.
In last week somebody has changed my primary number with his number [protected], after consultation with mobikwik team i have changed my primary number & password, but still mobikwik system is taking my old password.
After raising support ticket on mobikwik customer care, mobikwik team disabled my wallet, & now my wallet is locked since last three days & i am not reciving any feedback from mobikwik team.
I really feel cheated by mobikwik now. Mobikwik is a fraud company, we have to complaint to cyber crime cell of delhi police

This is ms. Mody. Please refund my payment pertaining to the bus ticket booked on 18 th aug from rajkot to jamnagar scheduled at 9.45 am. The bus was delayed due to technical problem, which was later cancelled. Plz refund the money back.

Through this app. I have recharged my mtz blaze no.[protected] amount for rs.1599 but the same still not credited in mts blaze account.

Date : 18.08.2016
Time of recharge mts blaze: 16:00
Contact number : [protected]

My registered user id is biswazr. [protected]@gmail.com

When i try to login it showing user disabled, i was happy with previous transaction and all, i have money in my wallet but now for unknown reason i cant even reset password too. I have made tries to send mail to customer support, but that even saying id disabled.

I put complain with my other email address to customer support. No response for 4/5 days.

If they can resolve my issue i am happy to use them in future.


Thank you
Biswajit mohanty

Sir, it is to submit that i am a regular user of mobikwik. But last 3-4 days i am not able to login my mobikwik wallet vide user id : chida.[protected]@gmail.com. Several time i registered my request online at mobikwik support desk but no positive response received. I have an amount of rs.445/- balance in my mobikwik wallet. I have an acute need of menoy but i am unble to get back that balance. Your good self is requested to look into the matter why mobikwik is harrasing me. This time you help me to login my mobikwik wallet and promise that i will never use mobikwik in future and also will suggest my friends who are using it to stop using mobikwik. What a worst company it is. Chidanand naik : mobile : [protected]

When i downloaded the app... I earned many coupons but i m unable to redeem those coupons. Please help me. For smooth functioning

Since 2nd week of June, I am not able to make transactions using mobikwik wallet in other websites who accept mobikwik wallet as payment option. Everytime payment fails after inputting OTP with reason"transaction failed due to technical reasons". I have tried in websites like big basket, Tata ginger hotels, sasta sundar, etc. I have lodged several complaints but mobikwik only gives outrageous replies. I even tried to transfer amount to family members wallet and in this case OTP is never delivered. Only mobile recharge made directly are successful. My money is stuck since last three months.

Sir,
Kindly find the attachments total (07) for the complain done on dated[protected].
I am sending bank transaction details, voter ID copy, FIR copy, including my undermentioned details.
Name- SURAJ KANT BHARTI
MOB NO- [protected]
EMAIL [protected]@gmail.com
Date of Transaction[protected]
Debit Card- First six digits- 622018
Last four digits- 5378
ACCOUNT N0- [protected] (SBI BRANCH, RAJGIR)
FIR No - 147/16 dated 11 Aug 2016 under section 420 I.P.C.

Block the all fraud transactions to recover my money as soon as possible in time. kindly intimate me on mob No -[protected] and E mail ID and give your contact no to contact in this regard.
Thank You.

My account was disabled two days ago.
id- [protected]@gmail.com
plss resolve this for better feedback from us...
ur help will be appreciable.

Hello, i am malay shah. I was trying to see options for ticket booking by mobikwik for travel from ahmadabad to bhilwara. I was just filling passenger details and without confirming the deducted my payments directly. I stay in ahmedabad but they issued ticket from gandhinagar. Without my permission they deducted my payment because i always book from your side i have payment in my account. This is not done and now they are asking for cancellation charges. Please take immediate action against it. It is done today i. E 11.08.2016 at 4.45 pm. From shrinath travels. Ticket was booked for tonight. I do not want to travel.

Hello, sir
im abhay

I forgot my account PASSWORD and
i trying to reset my password but did not received any recovery link or otp, it contains 550 rupees balance.

my email id is [protected]@gmail.com
and my registered mobile no. is [protected]...

Hi, [protected]@gmail.Com


Well done. You have successfully added money in your wallet.

Transaction type: credit to wallet
Transaction id: 539afeebb6542
Transaction date: wed aug 10 09:48:44 ist 2016
Transaction amount: ₹ 200.0
Wallet balance: ₹ 200.0
We have got some great offers for you! Trust us, you'll want to see here

We care for you, reach out to us at mobikwik customer care for any issue.

I booked bus ticket on 28 jun 2016 with transaction id: 44m6jok2eejfveyq|aq0ewaxjc6 of amount rs 912. As per www.mobikwik.com offer rs200 cash back on transaction amount rs 500 and above. Cash back will be credited within 7 working day from date of travel. Now 20 working day completed but i not get any refund. Please credit my rs 200 cash back as earliest.

My user id for mobikwik: [protected]@gmail.Com

I write two time to customer and i get following answer. "namaste! We understand your concern regarding bus ticket cash back. Apologies for the inconvenience. Please take this email as an acknowledgement to your concern. Your query will be responded to within 72 hrs. We request your cooperation while we resolve the issue. Thank you for being a valued mobikwik customer. Regards mobikwik team"

I called up customer care and they give compliant number 5168116 but not resolved

But till date i dont get cash back of rs200

IParvesh kumar transfered amount 500 in my mobikiwik wallet on 5 aug 2016 at 12:30pm approx . Amount has been deducted from my account but did not credited in my wallet. So please help me give my cash back to me or credit it in my wallet. I need to book a bus online so give my amount as early as possible. My email id is [protected]@gmail.com. My mobile number is [protected]

Dear sir mera Mobikwik account 3.08.2016 se login krne par user is disabled bata raha hai.
2.08.2016 ko hi Maine 3000 rs add kiya tha.
Phir jab money bank m transfer karna chaha tho user is disabled batana start kar diya.
Mere Mobikwik ac m total 3006 rs balance tha.
Plz sir help me.
My email id-sanjay.sundi.[protected]@gmail.com
No no-[protected]
Name-sanjay sundi

My name is amit kumar dudi and my mail id :-amit. [protected]@gmail.Com. I have mobikwik account and i used mobikwik wallet from long time but on 30th july 2016 i found one mail regarding change of my mobile number and after 5-10 minute i got mail regarding one transaction of rs 500/-. I immediately called customer care and they block my account and they gave me assurance that the amount will be refunded within 48 hrs. But today 2nd aug again they call me that this fraud will happen because you share your account detail with someone. How will i share my account detail with anyone? And why?
How my primary number was changed without my permission? Please take appropriate action against mobikwik...

Mobikwik is nowadays getting worse as because people is now migrating to paytm. Users love to get offers for recharges which Mobikwik was not able to provide. So their active users were decreasing day by day.

So they started blocking the accounts o[censored]sers who use mobikwik eventually and having money in their account. Mobikwik demanded self attested documents for the account verification.

The giant site PAYTM offers us some deals for KYC Verification but this CHEAP company Mobikwik is doing this things for collecting our documents.

How we can trust this Cheap and Fake Site and submit our documents??

This doesn't happen with me only, When you will see Mobikwik Facebook Page, Then you will get to see, All users comments their bad experience in Mobikwik even some abuses them.

FB Page Link : https://www.facebook.com/MobiKwik/