Mobikwik Complaints & Reviews

as per previous 2 tickets which are not entertained 3638265. and 3628121 now I have filed another complaint my previous complaints not entertained ...why they reducing 3-4 days every month...and we will reduce a full month after 10 months continues transaction..it is against the consumer rights Kindly provide the reason why its happening again and again and still not resolved...what is its repercussion...

Transaction history on my android app not updated correctly- not showing transactions after 1st october 2015, for acc with my email [protected]@gmail.com(registration), moreover when u try to sue mobikwik, u have limited options.. in case you do not get a good quality product using mobikwik, mobikwik will pass on refund of merchant after debiting the discount u got from merchant, , i have tried calling them on customer care but no-one picks the call..neither mobikwik has tried to reach em on my complaints.. Overall i am not happy with mobikwik and do not refer it to anyone..

My name is Sumir thapa my mobikwik is not login its showing suspicious payment write to [protected]@mobikwik.com I call to mobikwik company they told me it will take 3 or 4 working day today is 3 day but not yet not open my mobikwik so please check my complain and give me a solution my id is [protected]@gmail.com contact me.

You cheat customers in various ways, even transferring back the amount u charge 4%, very shameful.. why my balance is showing 636, when ebay has credited 636.40, i know how much lakhs mobikwik can make in millions of transactions made by customer, do not cheat customers, by charging on refunds and credit back to account. in september month also mobiwik had cheated me by debiting rs 100/- on ebay refund to.my wallet.

On 31/8/2015 I transacted from my wallet. For dominos pizza 15% cashback i still not got the cashback. And On 6/10/2015 I transacted from my wallet. For book my show 15% cashback that also i have not got still. Do they really give cashback or not.

Hi I have used mobikwik wallet for payment of two outlets as bigbasket and Fern & petals. In that there was some % cashback(bigbasket-20%and Fern & petals-15%) was fixed to come in my wallet which is not credited in my wallet. also, they are not replying well on their support desk. ticket no. is: TICKET #3621906

On Sep14 I have done 2transactions from my 2 different credit cards 1 transaction was invalid and another was successful.on both transactions money was deducted from my credit card. I am still waiting for my rs7000 to get credit on my card. In between bi have called many times and raised complaints but no resolution till yet.

Hi Sir I have Recharge of 30 from my andrabank account on 4th Sept but not credited and today I have mare 100 rupees to my [protected] but not added to my wallet but money deducted from my account. I tried to post Complaints on app but it is not accepting. Please check once

Hi I am puneet from panchkula and my contact no is [protected] I have ordered a pizza from dominos and I made my payment through mobikwik Order ID EMBK[protected] They have detected rs 460 from my icici bank and I didn't get my pizza Mobikwik is saying dominos has taken money from their they are harassing me I have ordered 1 samsung s3 cover from paytm and they have given wrong cover after that they have taken their cover but didn't give my money These e commerce companies are looting us and nobody is raising voice I have seen many complaints on Facebook for paytm and mobikwik Kindly raise this complaint on your chennal

I am using LUMIA 640xl . MOBIKWIK given an offer of adding 300 and cashback of 300 for the period of 12 months. i used it in first month. from next month i am getting an error while redeming. i asked customer care . they said, i created account in ANDROID platform. SO i created new account in mobikik in windows with my second number. but PROMO CODE is not able to redeem . i asked CC, only one acount for device they said..THEY NEVER MENTIONED THIS IN TERMS AND CONDITION, So i used my old account in my new device.

Today on 30. 09. 2015 at around 22:10hrs i tried to top up my mobikwik account by adding rs 500 / - through online banking. This amount of mine was withdrawn / debited from my bank account but the same not credited in my wallet of mobikwik. My mobile no - [protected]. Payment reference no - ccac|1efn3061g0atqgza1

I have bought lumia 535 mobile. but am not able to use the promo of 300 cashback for 12 months. I created user for first time and trying to add money of 300 giving all credit card details and when i apply LUM300 coupon its saying This coupon is valid only for new users error message

Hi I am unable to recharge any no. In Mumbai circle of any amount mentioned in mobiwik app. When I try to recharge i get error "unauthorized access to API". I tried from web also but from there I always get this error "Invalid ID/Password combination". I have raised tickets many time and also emailed screenshots to [protected]@mobikwik.com but no resolution from past 2 months. Please do the needful asap as i need to use my wallet balance.

I Subhra Saraf of Sambalpur Odisha mobile no. [protected].An amount of Rs. 9990.00 was deducted by my SBI a/c no. [protected] on 04.07.15 to recharge vide Mobikwik Txn ID[protected] IP address 106.212.88.45 by email id [protected]@gmail.com. registered mobile no. [protected].

I did not like mobiwik attitude for crediting 100/- rs less on ebay refund, if you really want to correct, please refund 1899/- in my waller to.My hdfc account without charging anything for the transactiion, i am a local person who can go to police anf fight to get my refund...And i will.Never use mobikwik wallet after getting 1899 settled.

Dear Sir, i have recharge my phone (Net Pack) today @ appox 12.00 PM, my mobile no is [protected]. still my phone has no any recharge. you are requested to please recharge it asap or return my amount back by 2.00 pm. Thanks & Regards! shilpi

Dear Sir/Madam, I have already created one case (previously in my account you will get the details) regarding reactivation of my mobikwik wallet . But still that issue is not resolved .As per the last complaint i got a mail from mobikwik to submit the documents to reactivation of wallet account. I have submitted all the document but still not getting any respond . I also attached the proof documents. Kindly look into this matter. Thanks, Snehasish

TICKET #3562966Awaiting Your Reply Hi Team, I have done payment using Mobikwik for below movie that I have watched yesterday. Hi Customer, Booking ID: MXBO-00459C-014873. Seats: Premium-K-17, K-18, K-15, K-16, 4 seat(s) for Gujjubhai The Great on Sun, 20 Sep, 2015 7:00pm at Maxus Cinemas: Borivali (W) (Screen 2). Please carry your CC/DC card which was used for booking tickets. I am waiting for my 15% cash back as promised on book my show app. Please do the needful. Thanks, Prakash [protected]:37:34.0 Namaste Prakash, We understand that your concern regarding Cashback on BookMyShow Transaction. We apologize for the inconvenience. We would like to inform you that you can not get Cashback on BookMyShow Transaction because as per new term and conditions, BookMyShow Cashback Process has been Changed. Please apply the promo code 'BMS15' while making the transaction in order to avail the cashback. Kindly check the Terms and Conditions to evaluate your eligibility for the offer. 1.Use code BMS15 to avail 15% MobiKwik cashback. 2.Maximum MobiKwik cashback is Rs. 50 3.Cashback offer valid only on Fridays 4.Offer valid once per user per month Thank you for being a valued MobiKwik customer. Regards MobiKwik Team [protected]:15:01.0 Hello, I think this is not fair, why dont we have this things displayed on BookMyShow. I specifically downloaded this application just to avail 15% discount, since i could see the icon showing 15% discount on BMS while doing the payment. I was happy after doing the payment and waiting for the money to come on the back of my mind. This is kind of betrayal to the customer, showing something else and giving something. I still feel, I should get 15% discount as this was promised and shown on the BMS application while doing the payment. Request you to do the needful. Thanks, Prakash +[protected] [protected]:52:46.0 Namaste! We understand that you have not received the cashback for the BookmyShow transaction. Apologies for the inconvenience. We would like to update you that currently we are giving cashback on Bookmyshow only by applying the promo code 'BMS15' while making the transaction in order to avail the cashback from 5th September, 2015. If you have not entered the code while making transaction then you will not be eligible for the cashback. P.S:Cashback offer valid only on Fridays. Please check the below shared link and read Terms and Conditions carefully, to make sure you are eligible for the offer. https://www.mobikwik.com/offerdetails?OfferID=bookmyshow5wo-Y1ORMYY3TO Thank you for being a valued MobiKwik customer. Regards MobiKwik Team [protected]:25:01.0 Hello Team, Thank you for your update but no thanks. This is like, i got to restaurant looking at the poster that mobikwik is going to pay me discount for my food and after the payment i come to know the term and condition has changed with Vendor, which is updated on their website. The change of T&C is no where written on the poster or not informed to customer. Similarly, I have not dreamt that your T&C has been changed with BookMyShow, neither the BMS app prompted me to read the Terms & Condition on MobiKwik while doing the payment - your Icon just says 15% Cash back with MobiKwik - no information of change in T&C. I cannot go an read every time your T&C before booking any deal or opportunity, neither you guys have informed about the change in T&C. It is when i raise a concern about my money that time you people are sending me this message of change in condition. This is not fair and I am sure many people would not fight for 150 or 200 bugs, since they dont have time, but its not about money. Its about what you were promised is delivered to you or not. I don't know how to escalate this issue within MobiKwik team, but will look out for other avenues for sure. I hope this is not the way you value your customer. I request you to do the needful at the earliest. -Prakash +[protected] [protected]:30:02.0

Mobikwik is not responsible for any kind of cashback. Customers have to make themselve assur that they are eligible for cashback. This is not the responsiblity of mobikwik. It seems as if customer is the service provider instead of mobikwik. It is the customer responsibility to look whether customer is goona get rs. 50 tip from mobikwik or not by going through its term n conditions...Sucks...

By mobikwik: ps: please read terms and conditions carefully, to make sure you are eligible for the offer.

I wanna talk to your higher authority because I lost 8500rs on 18th September I'll recharge but it recharge failed some error in website so I'm complaint on through your mobikiwi website some person calling me we are from called mobikiwi plz tell ur bank details we help you to recharge I'll tell because mobikiwi person afterward i know he was fraud so I loss money plz refund