Mobikwik Complaints & Reviews

My aadhar card other account linked
help me
my mobikwik account KYC problem

My name is Raviteja.I recently i downloaded mobikwik app and registered as new and when i doing KYC i got error message that "This aadhar Number is linked to another mobikwik account please enter new one" and i called Mobikwik customer care Several times i got reply for that from mobikwik side they cant do anything. On mobikwik there is pay later option so I very afraid of that if someone missued that account that linked my adhaar.so please take action and unlink my adhaar from that unkown account.

Recently i made payment with zomoto through mobikwik wallet, for some error with mobikwik app, twice transections were declined, and amount got deducted from the account both times for the same amount. I tried calling mobikwik customer care, they said, they don't don't any transections history with my current registered number. And asked me sent the screenshot of the transection which went through, i did that. But still no response.

Now i called again, the customer care executive keep insisting me, i wrong by my side,
Her description was - i had a mobikwik wallet with different number and transections and amount went through that wallet account not the current account.
Here is the funny part - mobikwik unlike any other digital wallet, it's secured with 2fa factor, every time you login to the account, you receive a otp on the registered number.
Now the old account, i lost that sim, for about an 1 year ago and couldn't login to that account, obviously not able to receive the otp,
That's the whole reason i registered the wallet with a different number which i have access to now. This incident happened on oct 30, two days prior to today,
Now in the first place, transections couldn't have gone through the account which i can't login, absolutely not possible with receiving otp, or if it has then mobikwik is not secure wallet!!!
Now zomoto notified me out of two transections, one they have processed the refund but also to my old wallet, which i can't access without otp. 2nd transection amount still mobikwik doesn't have response to that.

I am in loss for the amount 660. Just because mobikwik unsecure system error,
I am adding the screenshot as evidence.

First I added 8000 Rupees to my bank account linkedto my mobikwik wallet and then performed a transaction of Rupees 8150 to add the money in my wallet.
i have all the proofs and and records that amount of 8150 was deducted from my bank account but does not reflect in the statement of app neither in the balance tab of the app.

I have added 3000 to my wallet, when I tried to add money in coinswitch, it's asking money from mobikwik. After login there it's showing my wallet is having zero amount.
My account is gyanchand.[protected]@gmail.com

Please send list of KYC center near by Valsad Gujarat...

Hi i have made transaction to mobikwik for 59999rs on 11 june from citi credit card however mobikwik is telling they have not received the payment, however the amount is debited from citi credit card, attached statement.

My citi credit card no [protected]
Transaction date: 11 June 2021
Amount: 59, 999.00
Transaction reference:
[protected]

Please tell me where the amount has gone. It is not showing in wallet.

Unauthorisilly my amount debited on 30th sep my SBI account no is [protected] . My MobiKwik phone is [protected]. On the day of 30th sep I send 5000/- to my MobiKwik account from my SBI account through UPI payment . But in addition 10000/- debited in my account trancection no is UPI/DR/[protected] for 5000/- UPI/DR/[protected] for 5000/- UPI/DR/[protected] for 5000/-
In this 3 transactions only one transaction is successful. Balance 2 transactions is failed but amount is debited to my account. Please refund my 10000/- please

Mobikwik — Money deducted but not reached the merchant

06th oct 21
I had made an online electricity bill payment for Noida Power Company Limited on 4th Oct 2021 using my debit card.
While the amount was deducted from my bank account but the same has not been credited into the merchants account i.e. NPCL .

Attached here is the txt message received from my bank.

Please arrange to investigate and sort out.

Regards
Gyan Singh Tomar
Consumer no. for NPCL [protected]

Whatsapp [protected]

I have paid my all dues and my dues not settled by mobikwik and charged me unjustified penalty totally fake commitments are going on very disappointed and harassed by mobikwik help me to resolve my issue otherwise will expose you in media and newspapers.

Hi mobikwik yesterday (23.10.2021) at 7.30 pm i was ordered men brown clogs in Flipkart using mobikwik zip pay American blue card after that I cancelled that order as per request Flipkart refund my account successfully .

Refund Processed: The refund of Rs. 839.0 for MACTREE Men Brown Clogs is successfully processed to your MOBIKWIK CREDIT card 378255*****7751 .

But even now I'm not credited to my mobikwik wallet.

So please help to and resolve this issue as soon as possible. I'm atteched the payment details screenshot through this email.

Thanks & Regards

Mullaiventhan

Dear sir i want to close my Mobikwik ZIP account but no body help with customer care..

My civil score day by day negative because every zip transaction is showing loan so i want to close

I have only 7500 as Zip credit limit but as per cibil report i have an loan of Rs. 30000/-

How it is possible?

Email id- [protected]@gmail.com
Ph- [protected]

Mobile Number-[protected]-SAPNA BAJAJANI
I requested company to close my Zap account which was wrongly opened then the Mobikwik replied me that this account can not be closed but no activation charges will be recovered and even it is debited then it will be waived off. But when these charges were replied then I requested company to waive off this charge on 2nd Oct, 21 but the company did not reply till 18th Oct, 21 and even continued late fee and penalty. On 18th Oct 21 the company replied that the charges will be waived off but I will have to pay the late fee & penalties.
I have again complained that when the original charges were wrong then how can the penalty or late fee can be imposed. This complaint is also pending since 18/10/21. I have also contacted on the phone on 18/10/21 the attending lady staff assured me that the necessary corrections will be done soon. But still the regular reminders are being sent me to pay the outstanding amount.

I paid MobiKwik pg 1117.22 as it was a option in the payments but later realized that the amount was not received by merchant. the shop confirmed of no payment received but it was debited from my account.

As on 7 October 2021 at 3:05pm I made a transection using dhani one pay card to transfer my rent through mobiwik and amount get debited and does not get credited I wated to long tried to call them but they didn't help my queries, as I talk to dhani customer care also they said it's mobiwik pblm.as I have not recieved any cancel msg from mobiwik..
As I have all the details regarding my payment bank status where you can clearly see no transactions are made

My registered mobile number..i transaction to flipkart on 1 August the amount is 184 from mobikwik.
Thats transaction was unsuccessful but amount was debited...still am not get my refund, the flipkart say merchant not received the amount so contact the mobikwik American express card customer...but mobikwik still no response correctly..the flipkart send the mail about the amount was not get merchant...i attached the screenshot too...

Seterday to transfer money my secand account but not delivered 48 horsh not answer second account not credit so please arlyes my problem sol thenks to mobikwik

Return to the wallet Rs 79

Dear sir I have add mony 450 from my bank account my money is debited only ac but not credit my wallet I have many try to solve issue but it is not solve by help section so plz solve my issue to refund my money ya credit money in my wallet