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Mobikwik Complaints & Reviews

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Updated: Nov 28, 2025
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V
Vinod131
from Hyderabad, Telangana
Sep 15, 2021
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Address: Hyderabad

I can't log in my account much times I trying but always shows user desable please solve this problem
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    bothsa lahari
    Sep 15, 2021
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    Actually I made payment through mobikwik to confirm order in ajio so amount of 1107rupees had been debited from my account but the order in ajio is not confirmed in transaction history also it is showing that amount credited to HDFC account by mobikwik pg transaction then how can I get my money back
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      Nikhil808
      Sep 14, 2021
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      On 4 sep 2021 i had done 99 rs recharge on my fathers number using mobikwik. Amount has been deducted but recharge was unsuccessfull.

      my father's bsnl Number is [protected]
      This is second time i am filing the complaint but still the issue has not been resolved yet.
      Kindly, refund the deducted amount as soon as possible.
      Mobikwik customer support has been notified about the posted complaint.
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        S
        Shrishti Patidar
        Sep 14, 2021
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        I made payment through Mobikwik for two different orders from Myntra and Ajio, they have credited the amount but it's not showing in my Mobikwik account.
        +3 photos
        Mobikwik customer support has been notified about the posted complaint.
        Oct 06, 2021
        Updated by Shrishti Patidar
        No update on this issue.
        Please rectify this
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          G
          Gaurav S00777
          Sep 14, 2021
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          Address: Gaurav and Gautam Niwas, Doctors colony, Nayagoan

          I recharged my mobiwik Wallet with 900rs but it failed but the money got deducted from my bank account I tried raising the issue with customer care but it showed some error then I tried calling the customer care no but after 2 rings it got disconnected automatically.
          +1 photos
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            Q
            Qbishek
            from Thiruparappu, Tamil Nadu
            Sep 14, 2021
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            Today I added rupees 205 from my bank account to my mobikwik wallet but they haven't updated yet. I need them to immediately respond to my issue and need to add fund to my mobikwik wallet immediately
            Mobikwik customer support has been notified about the posted complaint.
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              K
              Kane Thomas
              Sep 14, 2021
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              I tried to add 2000 Inr to my wallet but it failed so I tried again and it failed again
              Both times amount was debited but didn't get credited to wallet
              Nor did the amount get credited to the bank account
              Mobikwik customer support has been notified about the posted complaint.
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                F
                F2per
                Sep 13, 2021
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                I have sent Rs 999 from my bank account to mobikwik, the transaction failed but Rs 999 got deducted from my bank account although I didn't receive in my mobikwik account
                Mobikwik customer support has been notified about the posted complaint.
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                  A
                  Abhinay harode
                  Sep 13, 2021
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                  Address: MOBIKWIK DELHI

                  Hello
                  I am Abhinay Harode regular user of mobikwik wallet. i was offered a shopping loan of 40000 from mobikwik, i did all procedure as asked by mobikwik finally i was offered loan which state that interest will be applicable only on drawn money and not on whole 40000. After i completed all process full 40000 amount drawn to my wallet. i only want 5000 but they send whole 12 month emi chart at a asking rate of 2.50% of principle and i paid processing fees of 1400 also. App didnt provide me choose desired limit
                  I had raised complaint with customer care but app shows complaint in progress for past three days.
                  Please find Details as follows
                  loan date: 11 sep 2021
                  Account mobile No: [protected]
                  Email Id: [protected]@gmail.com
                  +4 photos
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                    Bhumi27
                    from Jabalpur, Madhya Pradesh
                    Sep 13, 2021
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                    An amount has been deducted from my account which I have not made. It is a small amount of 20rs but I am not a MobiKwik user so I am worried that someone else might be using my account details
                    Mobikwik customer support has been notified about the posted complaint.
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                      R
                      Raed Ansari
                      Sep 11, 2021
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                      I added an amount of 185 rs in my wallet.
                      Money was debited from account but it isn't added in wallet please help
                      +1 photos
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                        A
                        addy.70
                        from Mumbai, Maharashtra
                        Sep 11, 2021
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                        I made three transaction today tried to deposit ₹9999 three times to mobikwik wallet out of which money got deducted from my bank all 3 times but only got the amount in my wallet one time.. i need the money urgently
                        please help asap
                        Mobikwik customer support has been notified about the posted complaint.
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                          Gautam Ajith
                          Sep 11, 2021
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                          I've added money to my Mobikwik wallet amount through Upi an amount of Rs. 1000 /-. Money was deducted from my bank account and still not credited into the mobikwik wallet. Kindly refund my money or atleast credit it to my wallet. My email id is [protected]@gmail.com and my registered mobile number is [protected].
                          Thanks in advance.
                          Kindly do the needful.
                          Mobikwik customer support has been notified about the posted complaint.
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                            R
                            Rajesh Raman Singh
                            Sep 10, 2021
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                            Sir,

                            On 06.09.2021 in the course of the recharge of my Airtel number [protected] by Rs79, the amount was deducted from my account but neither got recharge nor received the amount till now.
                            Please do the needful so that I could get it .

                            Thanks
                            +1 photos
                            Mobikwik customer support has been notified about the posted complaint.
                            Sep 10, 2021
                            Updated by Rajesh Raman Singh
                            Till now I have not received the amount.
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                              H
                              harshita devadiga
                              Sep 9, 2021
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                              Address: Bnagalore

                              I have transferred money from wallet to bank 15000 but still I did not get the money to my bank account it's more than 8 days ... Should I compliant against the compnay or u will resolve my issues ... This is too much
                              Mobikwik customer support has been notified about the posted complaint.
                              They will never return it and these complaint forums are useless. I am experiencing the same and regret why even I have used their app.
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                                S
                                Shreyyuuuu
                                from MUMBAI, Maharashtra
                                Sep 8, 2021
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                                This is with reference to Ticket ID: 20745490 which I had initiated on Mobikwik yesterday. I initiated a transfer from my wallet to bank account yesterday and it still hasn't gone through. I was in a urgent need and now my money is stuck. No revert on the ticket raised as it's still in process and for the same reason I cannot even raise another ticket. Nobody answers the helpline and no other support from the customer service team.
                                Mobikwik customer support has been notified about the posted complaint.
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                                  Nantha Kumar krishnan
                                  from Chennai, Tamil Nadu
                                  Sep 8, 2021
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                                  Address: 2/71, MARIAMMAN KOVIL STREET, Dindigul, Tamilnadu. 624303

                                  My dhani account amount is deducted to mobikwik please check my issue
                                  +1 photos
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                                    E
                                    Er. Kumar Dhananjay
                                    Sep 8, 2021
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                                    Address: 5th Floor, Huda City Centre Metro Station, Sector 29, Gurugram, Haryana 122001, India

                                    I have transferred 29000/- from my ICICI credit card to my SBI saving account for which 30078/- was deducted from my card but not sent to the designated bank account. On approaching mobiKwik team via chat on their app they said that the transaction was successful at their end but is pending at the receiving bank end. Their customer support number [protected] is not reachable. They are not responding via either of their recommended communication channels. I fear of loosing my money as indicated by various other users of this app. Panding payments is never resolved. Please help me get my money back. I no longer believe them as they are ignoring my calls and messages. Please help me get my money.
                                    +2 photos
                                    Mobikwik customer support has been notified about the posted complaint.
                                    Sep 08, 2021
                                    Updated by Er. Kumar Dhananjay
                                    They are not resolving it. They are saying it will take 7–10 days that too not guaranteed. This is frustrating as no body acts against them promptly.
                                    Sep 08, 2021
                                    Updated by Er. Kumar Dhananjay
                                    More than 24 hours of constant communication to them but it's unresolved. How much trouble comes along while such a huge amount are kept hostage by such a pathetic digital wallet. Poor response from the customer service team makes it worse. I am feeling helpless. How can even they are allowed to keep customers money for so long. There must be penalties imposed on them.
                                    Sep 09, 2021
                                    Updated by Er. Kumar Dhananjay
                                    Consumer complaints forums in this country are like heavenly abode for Financial service agencies. They get more relaxed when you approach consumer forums. This helps them in delaying the things more than resolving it. My 30000/- has been held captive for 3rd day now but still nobody cares. This is the ridiculous and disheartening part of the country. Firstly they were saying 24–48 hours, then they said to wait for 5–7 days. Reaching to their higher officials has 15 days to 30 days timeline for any resolution. They can ruin your entire life with these fintech apps. Never use their app at first place and secondly, never reach these complaint forums, they only help them delaying the solution. Very disappointed.

                                    Sep 09, 2021
                                    Updated by Er. Kumar Dhananjay
                                    They are not responding to chat via their help section. Nor they are picking the calls. I have lost my 30000/- This is really frustrating.

                                    Sep 10, 2021
                                    Updated by Er. Kumar Dhananjay
                                    This is annoying and the role of this forum into this more frustrating. They have not given a single contact coordinate where the matter can be quickly informed about. There escalation matrix doesn't share any contact details nor even email ids for there level 1 and level 2 grievance redressal team. Nodal officer's TAT to respond is 30 days. Is this a joke for all??? I don't know what to do now. Totally helpless. Only god knows why the hell RBI approves businesses of these fraudulent financial companies and consumer forums keep mum on the issues despite of numerous reporting of such incidents.

                                    Sep 10, 2021
                                    Updated by Er. Kumar Dhananjay
                                    Scammers are repeatedly calling in pertext of resolving the complaint posted here. They will say they are from the MobiKwik team and they will cancel the pending transactions by using team viewer quick support. One such number is [protected].

                                    I was amazed when received an another call from [protected] and followed by official number of mobiKwik customer support number which is [protected] and was asked for the OTP that we use to login to digital wallet in liew of resolving the pending transactions. Something is seriously wrong with mobiKwik they will never return the money. Nor this consumer forum is going to help. The moment we post our complaints here we start receiving such fraudulent calls from scammers. That call from their customer support number was a real shock. Please stay away from this app. I am still worried about my money while having a fear of serious security breaches and data leaks as they were having my mobile associated with tha bank account which is entirely different from the one which is with mobiKwik wallet. I don't have any idea now what to do.
                                    Sep 13, 2021
                                    Updated by Er. Kumar Dhananjay
                                    Instead of resolving the pending transaction issue they have disabled my account that too without my consent. The more annoying thing here is the inactivity by this consumer complaints forum. I have not received a single response from this forum regarding the issue and still have to suffer. Totally disappointed.

                                    Raise a complaint with RBI Banking Ombudsman
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                                      ashish7829
                                      from Patna, Bihar
                                      Sep 6, 2021
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                                      Noc of loan

                                      Dear sir/madam,

                                      I have sent mail many times for noc of my consumer loan but i did not get any reply from mobikwik side of please help me...
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                                      BAKIYARAJ M
                                      Sep 5, 2021
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                                      Wrongly 2 times debited from my account...for the conversion of vodafone postpaid to vodafone prepaid number

                                      On 18.01.2019 Rs 9998.65 credited and also on 19.02.2019 Rs 8325 credited to vodafone network for the conversion of vodafone postpaid number [protected] to vodafone prepaid number

                                      Kindly credit the amount as early as possible...
                                      +4 photos
                                      Mobikwik customer support has been notified about the posted complaint.
                                      Sep 05, 2021
                                      Updated by BAKIYARAJ M
                                      Wrongly 2 times debited from my account...for the conversion of vodafone postpaid to vodafone prepaid number

                                      On 18.01.2019 Rs 9998.65 credited and also on 19.02.2019 Rs 8325 credited to vodafone network for the conversion of vodafone postpaid number [protected] to vodafone prepaid number

                                      Kindly credit the amount as early as possible...

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