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Updated: Dec 1, 2025
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Mobikwik reviews & complaints page 85

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G
Gauravagg
from Delhi, Delhi
Jul 29, 2021
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Amount deposited in bank not credited in wallet

Address: Gurugram

I have deposited Rs 12000 in mobikwik wallet on 11 August 2017 through cash deposit at ICICI Bank Pitampura Branch. This amount is still not credited in my mobikwik wallet. I have contacted both mobikwik and icici bank. Neither mobikwik is crediting my money in wallet nor icici bank giving me a charge back. Kindly help....
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Rocking Dude
Jul 29, 2021
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Mobikwik is calling and sending me daily sms to settle 318 bill and which i didnot use a single penny, they without my confirmation activated zip on 100 rs and they then increased it to 318 with penalty, it is a scam and fraud .Please help me my number is [protected]
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    Priya.parab
    Jul 28, 2021
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    I did a recharge of mtnl [protected]. The Recharge failed but the amount got debited from my bank account. Amount of rs 149
    Mobikwik customer support has been notified about the posted complaint.
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      abhay khatwani
      Jul 27, 2021
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      I made payment for redmi mobule from mobikwik app and payment deducted but order is not placed and i have called xiomi and raised complaint but there have been 7 days from the day i made complaint but no action is made .I want refund but refund is not coming
      Mobikwik customer support has been notified about the posted complaint.
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        S
        Saunak Roy
        Jul 27, 2021
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        Address: 5th Floor, Huda City Centre Metro Station,. Sector 29, Gurugram,. Haryana 122001,. India.

        I paid the bill of Rs. 470 for a jio postpaid sim via mobikwik. Operator has not updated Yet. Please look into the matter urgently. Mobikwik Customer Support is not helping me and has looted the money. Transaction Proofs attached.

        Mobikwik ID: [protected]
        Jio Number Recharged: [protected]
        Jul 5, 2022
        Complaint marked as Resolved 
        took to twitter
        Mobikwik customer support has been notified about the posted complaint.
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          ashish_sri2090
          Jul 26, 2021
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          This is Ashish Kumar Srivastava from Kanpur i have purchase some items from flipkart dated on 14th April 2021 i have done two payment at flipkart one amount is 799+407 = 1206/- and second is = 1139/-. THIS AMOUNT CUT FROM MY BLUE CARD.
          SOME REASONS I AM CANCELLING THIS ORDER AT FLIPKART DATED ON 21ST APRIL 2021 . MY FIRST AMOUNT (1206/-) IS REFUND FROM FLIPKART DATED ON 21ST APRIL 2021 BUT 1139/- AMOUNT IS NOT REFUND TO MY MOBIKWIK BLUE CARD I AM LODGE COMPLAIN SO MANY TIME IN MOBIKWIK CUSTOMER BUT NO BODY IS NOT SOLVE MY PROBLEM SO ITS MY REQUEST YOU PLEASE SEE MY COMPLAIN AND TAKE THE ACTION AGINT MY COMPLAIN.
          Mobikwik customer support has been notified about the posted complaint.
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            A
            Achu_91
            Jul 26, 2021
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            Website: shinecareers.in

            Dear Sir/Mam,
            I was applying for a job in listed in shine.com

            https://www.shine.com/myshine/jobs/counsellor/the-british-school/10628288/?utm_c...⇄

            A representative [protected] called from shinecareers told me they are in charge of recruitments for British school they provide recruitment for premium customers only.
            Asked me to pay SR.10, need to download their app also he send me link via sms https://shinecareers.in/app.apk as shown in photo.

            First time trying to pay RS. 10.00 it showed payment error and he asked to try again shortly after I received sms from bank that RS. 1, 500.00 is debited from my account, When I checked statement its been diverted to a mobikwik account .

            Transaction Amount-- ₹1, 500.00, Transaction Id-S63533032, Transaction Description-TO ECM/6409/MOBIKWIK MOBIKWIK, Account-XXXXXXXXXX0517-Date - 26 Jul 2021

            Now he is asking to send him ID proofs for getting a full refund. Which I did not.

            Kindly help me to get a refund I have attached my call logs, SMS, and Bank debit details.
            Mobikwik customer support has been notified about the posted complaint.
            Jul 26, 2021
            Updated by Achu_91             Mobile Number and Fraud App

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              J
              Jinu Kester
              Jul 26, 2021
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              Activation of zip account in mobikwik app without my knowledge.

              Address: Kanyakumari

              I found a offer in my jio app that says upto Rs100 cash back when paid through mobikwik upi id. And i got cash back of Rs27.25 in my mobikwik account. This was the reason to use mobikwik app.To use the cashback today morning on july 26 2021, I recharged for a number, i was expecting for the payment page. Unfortunately the money was charged from the zip account which was inbuilt account in the mobikwik app along with the cashback amount. Charged...
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              Kanan Uppal
              Jul 26, 2021
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              Address: A-29-B, Vishal kunj, Vishal Enclave

              Money was debited from mobikwick upi account but mu booking in make my trip is not available
              Mobikwik customer support has been notified about the posted complaint.
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                S
                sai singaraju
                Jul 25, 2021
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                Dear Sir,

                I had booked one ticked from Kazipet to Hyderabad Transaction Id -[protected] and the charge is 124.77.
                Where as my account got debited with Rs.187.22. which is approx Rs.63 more than the required ticket amount.
                Would request to return the amount.

                Regards
                Sairamesh
                [protected]
                Mobikwik customer support has been notified about the posted complaint.
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                  D
                  [email protected]
                  from Anand, Gujarat
                  Jul 24, 2021
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                  Address: Bharuch

                  Sir i have been paid to Bajaj Finance of Rs.100/-on 23/07/2021 but it is filed transaction but it is not credited to my accounts.please be confirm.

                  Rajeshbhai Gandhi
                  Email Id [protected]@gmail.com
                  Mobikwik customer support has been notified about the posted complaint.
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                    A
                    aakash mall
                    from Jammu, Jammu and Kashmir
                    Jul 23, 2021
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                    It cannot delete my upi account and the customer representative have no manner to chat and it cannot solve my problem it can only waste our time
                    Mobikwik customer support has been notified about the posted complaint.
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                      S
                      Saviparmi
                      Jul 23, 2021
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                      Address: Meerut cantt

                      Hello sir maine bill pay kiya tha but account se1735 rupee debits ho gye but bill pay nhi hua, usme 200 rupee or late charge's ka dekha rha hai plz my money plz returns kijye
                      Mobikwik customer support has been notified about the posted complaint.
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                        P
                        Pooja Phalle
                        Jul 22, 2021
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                        There was a fraud online transaction from my UCO bank ac to third party at mobikwik gurgaon of RS. 4663. I want to cancel this transaction and refund my money.
                        Mobikwik customer support has been notified about the posted complaint.
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                          V
                          vks627
                          Jul 22, 2021
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                          Address: 5th Floor, Huda City Centre Metro Station, Sector 29, Gurugram, Haryana 122001, India

                          I have added Rs. 470.89 to Mobikwik wallet on 27.05.202, amount deducted from SBI account but not reached in to my Mobikwik wallet, after this waited for 2-3 days but nothing was refunded in my SBI account as failed transaction, checked my SBI net banking it is showing that Rs. 470.89 transferred to "Mobikwik Gurgaon". Regarding this matter I have contacted to Mobikwik customer care and registered my complaint on dt. 11.06.2021 complaint No. is 19556937 and from that day contacted them about 6 -7 times but they always said we are enquiring, your matter highlighted, you will get resolution in 6-7 days, etc.

                          Doing all this from my side but no solution provided from the Mobikwik just making fool to me.
                          Mobikwik customer support has been notified about the posted complaint.
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                            R
                            RahimBashaFarook
                            Jul 22, 2021
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                            Totally im been cheated twice to made payment by fraud. Without giving payment option taken payment from zip pay later which is really not required so i cancelled my order and initiated for refund also i requested to deactivate zip paylater on MobiKwik many times. To the incorrect mode i cancelled the product which cost 330 refund has been brought jiomart also they confirmed but not provided by mobikwik. I made to pay 50 penalty now = 380.

                            Until today not received my refund and their continuos calls and forces to pay bill made me pay 380 rupees.

                            380+330 = 710 ive been cheated for my cancelled order. Without buying any product how will pay twice. Think!

                            My jiomart order cancelled/successful refund ref:[protected]A
                            Mobikwik not provided the refund back: VMBK[protected]

                            And called continuously and forced to pay the amount. I have explained many times as this was a cancelled order the refund would be compensated but they made me so fear through now i paid 380 bill for 330 with penalty of rs 50 without buying a product. Kindly ensure and take action plz.
                            Mobikwik customer support has been notified about the posted complaint.
                            Jul 22, 2021
                            Updated by RahimBashaFarook                             Totally im been cheated twice to made payment by fraud. Without giving payment option taken payment from zip pay later which is really not required so i cancelled my order and initiated for refund also i requested to deactivate zip paylater on MobiKwik many times. To the incorrect mode i cancelled the product which cost 330 refund has been brought jiomart also they confirmed but not provided by mobikwik. I made to pay 50 penalty now = 380.

                            Until today not received my refund and their continuos calls and forces to pay bill made me pay 380 rupees.

                            380+330 = 710 ive been cheated for my cancelled order. Without buying any product how will pay twice. Think!

                            My jiomart order cancelled/successful refund ref:[protected]A
                            Mobikwik not provided the refund back: VMBK[protected]

                            And called continuously and forced to pay the amount. I have explained many times as this was a cancelled order the refund would be compensated but they made me so fear through now i paid 380 bill for 330 with penalty of rs 50 without buying a product. Kindly ensure and take action plz.
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                              O
                              Omar Faruk Molla
                              Jul 22, 2021
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                              Address: Basirhat

                              Please my receive my movie disable Ho Gaya aur mera number bhi login nahin ho raha hai please my account enable kar dijiye movie koi Mera favourite app hai hai maine movie khoya se lenden Karta karta hun movie koi best app kripya karke Mera account unlock kar dijiye
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                                D
                                Dipayan R
                                Jul 21, 2021
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                                My wallet is on hold, I do not know the reason, I might have open the account years back but tried to login as I wanted to use it. But I saw the user is disabled so I ask the helpdesk to open the account. But they ask me to send my Aadhaar, and other KYC along with Bank Passbook copy through email, I ask them those are sensitive document and they, being a financial institution can not ask to send a sensitive document via email. The email transition are never secured and as per the Cybersecurity Norms, they shoulddn't ask anyone to send KYC via email and they should be in complience with global Cybersecurity Norms. When I ask them to open my account in restricted mode so that I can upload the KYC directly into their server they keep asking me to send via email.

                                If they do not even know the security threat while transitioning document via email, how can we be sure that our money will be secure with them ?
                                Mobikwik customer support has been notified about the posted complaint.
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                                  M
                                  mritunjk
                                  Jul 21, 2021
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                                  Dear MobiKwik,
                                  I was trying to purchase a single burner stove from Sunflame's website for which I paid Rs 2690/-. The payment was done through the MobiKwik payment gateway and the transaction was successful. However, when redirecting the payment to Sunflame's website, it got stuck and the payment wasn't sent.

                                  Payments are often reversed back in such cases, but the money has not yet been refunded to me. Kindly check from your end if you have received any money from this transaction id.

                                  Looking forward to hearing from you

                                  Mritunjay
                                  Mobikwik customer support has been notified about the posted complaint.
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                                  This is my payment screenshot
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                                  Payment screenshot
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                                    Morafeeq
                                    Jul 20, 2021
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                                    Please sir close my Mobikwik account parmanently
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