My wallet is on hold, I do not know the reason, I might have open the account years back but tried to login as I wanted to use it. But I saw the user is disabled so I ask the helpdesk to open the account. But they ask me to send my Aadhaar, and other KYC along with Bank Passbook copy through email, I ask them those are sensitive document and they, being a financial institution can not ask to send a sensitive document via email. The email transition are never secured and as per the Cybersecurity Norms, they shoulddn't ask anyone to send KYC via email and they should be in complience with global Cybersecurity Norms. When I ask them to open my account in restricted mode so that I can upload the KYC directly into their server they keep asking me to send via email.
If they do not even know the security threat while transitioning document via email, how can we be sure that our money will be secure with them ?
Mobikwik customer support has been notified about the posted complaint.
