Mobiqwik charges exorbitant amount of transactions fees -- the first sign that they are cheats, looting people's hard-earned money through such charges. (To add 10000 rs, I have to pay extra 200rs as service charge. Then, to pay the 10000 rs from mobiqwik to a merchant, I have to pay another 175rs as convenience fee. So, to use the mobiqwik wallet for transacting 10000rs, I end up paying about 500rs as transaction and convenience fee!)
As if these cheating tactics were not enough, I have now no clue of the 10000rs I was trying to transact yesterday. On May 28, 2021. I attempted to transfer the amount of 10000rs to 'Neblio Technologies Private Limited'. The amount gets deducted from the wallet, but no trace of the amount with the merchant or mobiqwik. Their bot-controlled customer service is absolutely useless and serves no purpose but to frustrate a customer and zero out their experience. Mobiqwik, return my money immediately; this is an emergency. Do not play with people's money.
What is your contact number? Every number I find online related to you guys returns invalid. Return my money immediately.
Jun 2, 2021
Complaint marked as Resolved No email, no call, but money has appeared in the wallet.
Mobikwik customer support has been notified about the posted complaint.
May 31, 2021
Updated by Verdigris Ticket id: 19566698
Too much delay already. Give my money back.
May 31, 2021
Updated by Verdigris Managed to contact their customer service. The customer service agent, Pawan Kumar, insulted my emergency situation, mocking it. This is not the sign of a credible company. @Consumer complaints, request you to follow up with my case; I need my money that Mobiqwik is holding.
@Mobiqwik: Return my money immediately.
Jun 02, 2021
Updated by Verdigris Thank you, Consumer Complaints, for helping resolve this!