Mobikwik — Blocks money

Every time i recharge my mobile/dth via mobikwik.com, it blocks my money.

it shows successful payment but doesn't transfer money to mobile/dth account.
there is no customer care no. provided by them.
The only way to contact them is through mail or else raise the ticket, which they never reply back. To solve the problem they take forever.

it happened twice with me.
i did a DTH recharge of Rs 1500 (sun direct ) and it shows successful payment but don't know where the money went. Today is the last date to recharge my sundirect account. I need my money back urgently.

forget about the cashback, they don't even give the customers money back. it really sucks.
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Invoice
Order #
STV[protected]

Date
15 Apr 2017, 09:06 AM IST
Product Amount

Wallet Debit, Via Mobile Recharge
SunDTH [protected] dth 15 Apr 2017 ` 1, 500
TOTAL AMOUNT ` 1, 500
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