Mobikwik — bus booking, bus route diverted, no information provided

I had a very pothatic experience booking bus from mobikwik. I have book a bus ticket on 2nd october 2017 from rohru to shimla. Neither the bus no is shared nor the conductor no of the bus. I was waiting at hatkoti kenchi but the bus move from any other route hence i missed the bus. I try to contact mobikwik but no response from there side. I needed full refund for it. Please help.
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Money transferred to irctc from the Internet banking on (28 july 17) but i did not get the ticket. I have not get the money back yet.
Details

ONLINE TRANSACTION

IRCTC MOBILE APP PAYMENT GATEWAY
To, one mobikwick system pvt ltd.

Transaction No.:[protected]IGACCGNJV8

My AC no. [protected]
Mobikwik naam ki compan KA account login nahi ho raha ha koi support nahi ha Naam Par logo ke sath khilwad kar rahi hai company ki website but the customer care par koi bhi phone nahi uthata hai sare phone number out of order my number.
Please solve my problem

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    +91 93 1392 5342 [Customer Care]
    +91 94 6644 6644 [Customer Care]
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    2nd Floor, Orchid Centre, Golf Course Road, Sector 53, Gurgaon, Haryana, India - 122002
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