Mobikwik — Bus got cancelled but refund amount not credited

Sudhir Singh Chauhan

from New Delhi, Delhi

Address:	Gurgaon, Haryana, 122002
Website:	www.mobikwik.com

I booked a bus ticket on 23 june17 from Delhi to Jammu which got cancelled, but the amount is still not refunded.
I had already raised a ticket on MobiKwik app on 27 June and they said it will be credited in 48 hours but it's 1 July now and it's not credited yet. I had also reopened the ticket and replied but did not got any reply and since the last three days, the ticket status is showing as in progress.
I don't understand whats taking them so long to process the refund.

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Mobikwik customer support has been notified about the posted complaint.

Jul 01, 2017

Updated by Sudhir Singh Chauhan I got the refund, but it was credited in my mobikwik wallet and to transfer that in my account they are charging 4% which comes to around Rs. 200. I don't get why they are charging so much money just to transfer money as the banks charge a nominal fees even for IMPS transfers.
Even on other similar apps like 'phonepay' transfers money free of cost.

I want that 4% deducted fees back in my wallet and then i am done with mobikwik.
After going through all this i am going to uninstall mobikwik app and will never use it again and will not recommend this to anyone.

My suggestion to every consumer who is reading this is that,
GUYS, DO NOT TAKE A RISK O[censored]SING THIS APP JUST BECAUSE IT GIVES YOU MORE CASHBACK, YOU WILL HAVE TO STRUGGLE ALOT TO GET YOUR MONEY BACK IF IN CASE SOMETHING LIKE THIS HAPPENS.
THERE ARE OTHER BETTER APPS THAN THIS, GO FOR THEM.