Mobikwik — Bus trip was cancelled by the operator, need refund

I booked a bus ticket using mobikwik app,
From: chennai.
To: madurai.
Trip date: 23 june, 2017.
Bus operator name: sri renugambal prathika travels
Ticket pnr: 72zub3yh
Operator pnr: 72zub3yh
Total fare: 800.00.
On the trip date (23 june, 2017) i received a message that the bus operator cancelled the trip due to some reason.

Need refund amount.
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Mobikwik customer support has been notified about the posted complaint.
Jun 23, 2017
Rajakumar Shah's response
Fast my problem solve you
Complaint comments 

Comments

When. opening. my
mobikwik wallet it says the account is locked. It says "your account is locked due to suspicious in the payment gateway".
Please solve this problem as soon as
possible.
E-mail id:[protected]@gmail.com
Phone no:[protected]

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