Mobikwik — can't transfer amount to another bank

Address:Chennai, Tamil Nadu, 600099

Sir,
I cant able to transfer the money to another bank. My money caught in my wallet. I complained about it but it still not be rectified. I need immediate solution for this. I will give some details in following.
Issue date: 28 september 2017, eventing time
Account name :subash j
Mail: [protected]@gmail.com
Track ticket no: # 7016218

With regards subash j
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