[Resolved] Mobikwik — Company closed after stealing money!

ashokec

from Surat, Gujarat

Address:

Bangalore, Karnataka

Hi I tried to recharge my Airtel mobile on 19-May-2014. Money deducted but phone not recharged. I tried contacting their customer care over phone but the number was switched off. Nobody is responding to the complaint raised through their website and through email. I had even escalated the complaint to their Nodal Manager but no response. So it seems they have closed the company and escaped after stealing money. Please do not use their service Regards Ashok Kumar

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Complaint marked as Resolved

Mobikwik customer support has been notified about the posted complaint.

Verified Support

May 27, 2014

Mobikwik Customer Care's response Hi Ashok , I am here with an update on your recharge query. As per the feedback received from Operator about the mentioned recharge, it was unsuccessful. The good news is I have refunded the amount to your MobiKwik Wallet. You will also receive another email with complete details of this refund. Please login to your Mobikwik account to confirm the increase in the wallet balance. Now that the money is back into your wallet you can use it for recharges, bill payments, or buy offers. If there is anything else I can help you with, just write back. Thanks, Support Team, Mobikwik.com