Mobikwik — complaint not resolved for complaint no. 12629275

Address:

Bilaspur, Chhattisgarh, 495006

This is regarding card fraud complaint. My credit card has been used to transfer money from credit card to mobikwik account via a fraud call (The caller was assumed from sbi bank representative as he has my card
Details). The call was regarding the up gradation of card limit and he convince me to provide more information for upgrading credit
Limit but it was a hack and an amount of 1.52 lakhs has been transferred from my credit card to some mobikwik accounts in 5 different
Transactions (Rs. 30000 in 4 times and rs. 32000.00 in the final one). I have raised the issue with mobikwik but have not received any updates except the acknowledgement of complaint received.
The card details is provided below:
Card first 6 digits: 472642
Card last 4 digits: 2609
Transaction date: 21/10/2019 between 5.45 pm to 6.15 pm.